ITelagen-Your Flat Rate Virtual IT Department

★★★★☆
Empowering Technology
  • 3 Second St

    Jersey City, NY 07311

    Map & Directions
  • 212-999-7280

About ITelagen-Your Flat Rate Virtual IT Department

Hours
By appointment only

Computer & Internet Services

Computer & Internet Services
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4.2 5
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They know their stuff but they are very expensive. For my medical office they simply over engineered everything. I'm running a small medical practice not a hospital. I needed computer guys that cared more about my budget. I found Network Doctor and I'm a lot happier now.

2
★★☆☆☆

They know their stuff but they are very expensive. For my medical office they simply over engineered everything. I'm running a small medical practice not a hospital. I needed computer guys that cared more about my budget. I found Network Doctor and I'm a lot happier now.

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We have been using a managed computer solution for years that provided the servers, systems, network devices and service to run our office. However, the responses to our requests resulted in days of waiting for resolution and more often than not we had more problems occur after the initial problem was fixed.

ITelagen helped us design our new office network with all the servers, workstations and programs we needed to make our office more productive than we could have imagined. With a team of engineers and developers, they had a new system installed and configured in less than two weeks. As a law firm that lives on systems, document retrieval and communications throughout the Internet, we highly recommend ITelagen for their overall consulting, maintenance and support. It's like having an IT staff in our office.

2
★★★★★

We have been using a managed computer solution for years that provided the servers, systems, network devices and service to run our office. However, the responses to our requests resulted in days of waiting for resolution and more often than not we had more problems occur after the initial problem was fixed.

ITelagen helped us design our new office network with all the servers, workstations and programs we needed to make our office more productive than we could have imagined. With a team of engineers and developers, they had a new system installed and configured in less than two weeks. As a law firm that lives on systems, document retrieval and communications throughout the Internet, we highly recommend ITelagen for their overall consulting, maintenance and support. It's like having an IT staff in our office.

Pros: They deliver what they say they will deliver

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For years, our production company has been spending thousands maintaining our systems and servers. When ITelagen told us that they could reduce our return on investment, maintain our current environment and help us with future expansion, it sounded too good to be true. After a year of service we can say that we have no issues and, for the first time in our existence, we know exactly what our IT support will cost annually to the dollar. No surprises or hidden costs.

2
★★★★★

For years, our production company has been spending thousands maintaining our systems and servers. When ITelagen told us that they could reduce our return on investment, maintain our current environment and help us with future expansion, it sounded too good to be true. After a year of service we can say that we have no issues and, for the first time in our existence, we know exactly what our IT support will cost annually to the dollar. No surprises or hidden costs.

Pros: The engineers are superb and thorough

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As a small non-profit company, we were using a local technician that would come by when we had a problem to save a few dollars. The service was decent but when our server crashed, we were down for three days. The data loss we encountered due to the back-up not running properly was monumental and required a temp to re-enter accounting and database files.

ITelagen installed and developed a back-up solution on-site that is monitored seven days a week by our technical team. When we forget to change the tapes, they call and remind us, all because of their remote agent software. And as a non-profit, we need to save as much money as possible without sacrificing service. Our account representative worked with us to develop a support plan to meet our needs and our budget. As travel expenses increase, they have promised us that there will not be a travel charge if an engineer needs to come to our offices. That means a lot to us, no extra fees.

2
★★★★☆

As a small non-profit company, we were using a local technician that would come by when we had a problem to save a few dollars. The service was decent but when our server crashed, we were down for three days. The data loss we encountered due to the back-up not running properly was monumental and required a temp to re-enter accounting and database files.

ITelagen installed and developed a back-up solution on-site that is monitored seven days a week by our technical team. When we forget to change the tapes, they call and remind us, all because of their remote agent software. And as a non-profit, we need to save as much money as possible without sacrificing service. Our account representative worked with us to develop a support plan to meet our needs and our budget. As travel expenses increase, they have promised us that there will not be a travel charge if an engineer needs to come to our offices. That means a lot to us, no extra fees.

Pros: Not question is too small. Anyone in our organization can call our techies!

Cons: Sometimes we have to leave a message for a call back. The most we have waited for a return call is 20 minutes.

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I was referred to Itelagen through a friend of mine aftre having difficulties with another company. I love the flat rate plans they utilize! Thye were able to help me save all my files I thought were lost and helped wire up my entire network much quicker than any other had done before. If you are not using Itelagen for your IT services and computer Repair needs, you are doing your company an injustice!

2
★★★★★

I was referred to Itelagen through a friend of mine aftre having difficulties with another company. I love the flat rate plans they utilize! Thye were able to help me save all my files I thought were lost and helped wire up my entire network much quicker than any other had done before. If you are not using Itelagen for your IT services and computer Repair needs, you are doing your company an injustice!

Pros: Knowledge, Professionalism ,Flat Rate!

Cons: None

Editorial from

Monthly flat-rate IT company assists small businesses in metropolitan New York with technology support in computers, servers, networks and more.

 

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