Premium Carpet

★★★☆☆
  • 3425 W Kingsley Rd

    Garland, TX 75041

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Personal Services

Personal Services
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Perfection Carpet & Upholstery

508 E Highway 160 Frontenac, KS

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Little Elves Cleaning Svc

RR 3 Box 271 Nevada, IA

2.5714 14
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"Worst company I ever dealt with. Purchased a deal with Eversave for 900 Sq feet of cleaning ($99 value). Then I paid $25 for an upgrade. The owner refused to write me a receipt for the work they did. Only a receip for $25. My landlord needed a receipt to prove I got my carpets cleaned when I moved out. And they refused to write me a receipt detailing the work they did. They said I did not pay them to clean my carpets, that I paid Eversave & they do not get the money from that. A big scam! I know for a fact they get paid from online deals from groupon/living social etc. They can not put in writing the work the did for me so now I am losing my security deposit. "

1
★☆☆☆☆

"Worst company I ever dealt with. Purchased a deal with Eversave for 900 Sq feet of cleaning ($99 value). Then I paid $25 for an upgrade. The owner refused to write me a receipt for the work they did. Only a receip for $25. My landlord needed a receipt to prove I got my carpets cleaned when I moved out. And they refused to write me a receipt detailing the work they did. They said I did not pay them to clean my carpets, that I paid Eversave & they do not get the money from that. A big scam! I know for a fact they get paid from online deals from groupon/living social etc. They can not put in writing the work the did for me so now I am losing my security deposit. "

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Go some where else We will not buy anything from the Casa Grande Lowe's even if it is the last store on earth. Their employees do not care and are not willing to help. We spent $1200 on a dishwasher and microwave. The microwave needed a micro-hood transistor, they said they don't carry that, then why sell the microwave? Also we needed nails, we had the number etc. well when we finally found a guy, we had a question, the old nail number and the new number were the same but the new one had a S after the number, all we wanted to know was what was the difference. He told us to go and ask someone else cause he didn't know. They need to get new management and all new employees. We left our cart with a new sink and three faucets etc and left the store. We went next door to Office Depot and found

1
★☆☆☆☆

Go some where else We will not buy anything from the Casa Grande Lowe's even if it is the last store on earth. Their employees do not care and are not willing to help. We spent $1200 on a dishwasher and microwave. The microwave needed a micro-hood transistor, they said they don't carry that, then why sell the microwave? Also we needed nails, we had the number etc. well when we finally found a guy, we had a question, the old nail number and the new number were the same but the new one had a S after the number, all we wanted to know was what was the difference. He told us to go and ask someone else cause he didn't know. They need to get new management and all new employees. We left our cart with a new sink and three faucets etc and left the store. We went next door to Office Depot and found

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I had jared out to clean and stretch my carpet, and he did a really outstanding job. i will be using these guys again!

2
★★★★★

I had jared out to clean and stretch my carpet, and he did a really outstanding job. i will be using these guys again!

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I own several rental properties, and this fall one of themwas abandoned- in a total mess... I thought i was going to have to go through and replace the carpet, but when I talked to Lorraine, she suggested i try rejuvination, said we might be able to save the carpet, and it worked! saved me about $800!

2
★★★★★

I own several rental properties, and this fall one of themwas abandoned- in a total mess... I thought i was going to have to go through and replace the carpet, but when I talked to Lorraine, she suggested i try rejuvination, said we might be able to save the carpet, and it worked! saved me about $800!

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I'm not sure why I'm seeing all these negative reviews.... I've been a loyal customer of Premium for 10 years, and I'll never use another company! I have my carpet cleaned about every 6 months or so, and they have always done a bang-up job! keep it up, guys!

5
★★★★★

I'm not sure why I'm seeing all these negative reviews.... I've been a loyal customer of Premium for 10 years, and I'll never use another company! I have my carpet cleaned about every 6 months or so, and they have always done a bang-up job! keep it up, guys!

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I would NEVER use this company again. Their work was okay, but they won't stop calling me. I have told numerous people in their office to stop calling me and also talked to a manager to no avail. A salesperson told me that they xerox invoices and pass out copies to all sales people and they ALL CALL non stop. This has been going on for over a year and every single time I tell them to stop calling. DO NOT EVER USE THIS COMPANY UNLESS YOU WANT TO BE PHONE HARASSED THE REST OF YOU LIFE!!!!!

1
★☆☆☆☆

I would NEVER use this company again. Their work was okay, but they won't stop calling me. I have told numerous people in their office to stop calling me and also talked to a manager to no avail. A salesperson told me that they xerox invoices and pass out copies to all sales people and they ALL CALL non stop. This has been going on for over a year and every single time I tell them to stop calling. DO NOT EVER USE THIS COMPANY UNLESS YOU WANT TO BE PHONE HARASSED THE REST OF YOU LIFE!!!!!

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So, my wife has been after me for YEARS to get our carpet replaced- she hated the color, and it WAS getting old. So, anyway, a friend of mine suggested Premium Carpet. I had heard the name, so I gave them a call and set up an appointment. A very nice guy named Joe called me, asked what type of carpet we were looking for, colors, price, etc... then brought out samples to our home for us to pick from. Once we chose our carpet- to- be, Joe set up a time for the installment... the very next day! We are thrilled with our new carpet. From start to finish, these guys made the experience simple and painless- if I'd known it would be this easy, i'd have done it sooner, and saved my wife the nagging!

2
★★★★★

So, my wife has been after me for YEARS to get our carpet replaced- she hated the color, and it WAS getting old. So, anyway, a friend of mine suggested Premium Carpet. I had heard the name, so I gave them a call and set up an appointment. A very nice guy named Joe called me, asked what type of carpet we were looking for, colors, price, etc... then brought out samples to our home for us to pick from. Once we chose our carpet- to- be, Joe set up a time for the installment... the very next day! We are thrilled with our new carpet. From start to finish, these guys made the experience simple and painless- if I'd known it would be this easy, i'd have done it sooner, and saved my wife the nagging!

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I gotta tell you- these guys and girls have it TOGETHER!!! Just before Thanksgiving, I was trying to get my carpet cleaned- quite a hassle, noone had any availability, and the ones that did were either Mickey Mouse operations, or WAAAAY too expensive. This was a last resort. The girl I talked to was VERY friendly, and very well versed in the technical aspects of the cleaning process. She ACTUALLY WORKED WITH ME to find a schedule that fit both of us! When the time came, my technician- John- was very polite and courteous, and helped me to move my furniture with no complaints. He was even able to get a spot out of my carpet that has been an eyesore to me for ages! I have referred several of my family and friends to these folks, and will continue to do so! THANKS AGAIN,GUYS!!!

2
★★★★★

I gotta tell you- these guys and girls have it TOGETHER!!! Just before Thanksgiving, I was trying to get my carpet cleaned- quite a hassle, noone had any availability, and the ones that did were either Mickey Mouse operations, or WAAAAY too expensive. This was a last resort. The girl I talked to was VERY friendly, and very well versed in the technical aspects of the cleaning process. She ACTUALLY WORKED WITH ME to find a schedule that fit both of us! When the time came, my technician- John- was very polite and courteous, and helped me to move my furniture with no complaints. He was even able to get a spot out of my carpet that has been an eyesore to me for ages! I have referred several of my family and friends to these folks, and will continue to do so! THANKS AGAIN,GUYS!!!

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did sub par work did not do what they agred on over the phone have called them still waiting on superviser to call me back will never use again nor recomed them to any one not even to clean a dog house

1
★☆☆☆☆

did sub par work did not do what they agred on over the phone have called them still waiting on superviser to call me back will never use again nor recomed them to any one not even to clean a dog house

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I am a previous customer that spent close to $5,000 in services over many years. Once I stopped using them because I moved out of that house I received many many calls. I spoke to 7 different office persons, and explained I no longer lived in that home and would not need their services anymore. I CONTINUE to this day to get weekly and sometimes daily calls from their company asking for business. I even spoke to the manager and told him to please remove me from their call list as I was a nurse who works 12 hr days. They still to this day call me daily. I feel as though I am being harassed and will never recommend this company to any friend or family. Their service wasnt even that great, and now I am being harassed since I was a good customer to them. DO NOT USE THEM!

0
★☆☆☆☆

I am a previous customer that spent close to $5,000 in services over many years. Once I stopped using them because I moved out of that house I received many many calls. I spoke to 7 different office persons, and explained I no longer lived in that home and would not need their services anymore. I CONTINUE to this day to get weekly and sometimes daily calls from their company asking for business. I even spoke to the manager and told him to please remove me from their call list as I was a nurse who works 12 hr days. They still to this day call me daily. I feel as though I am being harassed and will never recommend this company to any friend or family. Their service wasnt even that great, and now I am being harassed since I was a good customer to them. DO NOT USE THEM!

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This company is awful, probably close to $5,000 in services with this company. Once I moved out of that home they call me DAILY. I have a long list of phone calls and spoke to many many people in their office including the manager and asked them to STOP calling. They continue to call daily. I feel harassed, and wish I had never used their services

1
★☆☆☆☆

This company is awful, probably close to $5,000 in services with this company. Once I moved out of that home they call me DAILY. I have a long list of phone calls and spoke to many many people in their office including the manager and asked them to STOP calling. They continue to call daily. I feel harassed, and wish I had never used their services

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They keep harrassing me! They cleaned our carpet when we first moved to Texas. The job was not great. They call at least every two weeks. I would never use them again and have told them to stop calling. However today on my phone...2 missed calls from them! Do not use them!

1
★☆☆☆☆

They keep harrassing me! They cleaned our carpet when we first moved to Texas. The job was not great. They call at least every two weeks. I would never use them again and have told them to stop calling. However today on my phone...2 missed calls from them! Do not use them!

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I am beyond disgusted with how this company has treated me. The first time I used them they did a decent job - for the price I paid, I was fine with it (it's gotta be cheap for a reason, right?). The carpet cleaner they sent had zero customer service skills and honestly looked like a criminal. Upon moving out, I decided to contact them for another cheap/quick cleaning. Appointment was made and everything was going smoothly until the day of the appointment. The tech called me and did not adhere to the agreed appointment time and proceeded to raise his voice at me. I quickly called the main office to speak with Jim - in the meantime I could hear another man in the background yelling about me not only to Jim but to the tech on the phone. Needless to say this company has beyond awful customer service skills and I would NEVER recommend to anyone.

0
★☆☆☆☆

I am beyond disgusted with how this company has treated me. The first time I used them they did a decent job - for the price I paid, I was fine with it (it's gotta be cheap for a reason, right?). The carpet cleaner they sent had zero customer service skills and honestly looked like a criminal. Upon moving out, I decided to contact them for another cheap/quick cleaning. Appointment was made and everything was going smoothly until the day of the appointment. The tech called me and did not adhere to the agreed appointment time and proceeded to raise his voice at me. I quickly called the main office to speak with Jim - in the meantime I could hear another man in the background yelling about me not only to Jim but to the tech on the phone. Needless to say this company has beyond awful customer service skills and I would NEVER recommend to anyone.

Cons: EVERYTHING

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We had Premium Carpet Masters out to stretch the carpet in our living room and bedroom. I was satisfied with the way the living room came out, but not happy at all with the bedroom carpet. I had to ask them to stretch it again before I was satisfied.

3
★★★☆☆

We had Premium Carpet Masters out to stretch the carpet in our living room and bedroom. I was satisfied with the way the living room came out, but not happy at all with the bedroom carpet. I had to ask them to stretch it again before I was satisfied.

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