Arizona Detection Team INC

★★★☆☆
9am - 4pm monday -saturday
  • 2741 E El Moro Ave

    Mesa, AZ 85204

    Map & Directions
  • 480-968-0940

About Arizona Detection Team INC

Categories
  • Alarm Monitoring
Details
  • Install Security Systems

Business Services

Business Services
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3.4 5
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Ms Jessica answered all my questions and had very professional staff do the installation. I had several more questions later on for her and the installers. All were patient and put my mind at ease for my property in AZ. Thank you Arizona Detection Team!

5
★★★★★

Ms Jessica answered all my questions and had very professional staff do the installation. I had several more questions later on for her and the installers. All were patient and put my mind at ease for my property in AZ. Thank you Arizona Detection Team!

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Arizona Detection Team Inc. ("ADT") first and foremost does not distinquish itself between working directly with the REAL corporate ADT. They are just a reseller of ADT's services.

The owner, Mitchel Kossuth and his wife Jessica run the business and Mitch is a great and very convincing salesman upfront. Unfortunately, he does not follow through on his promises and the minute any issue or discrepency arises, he tries to use it as a way to inflate his margins, in this inherently small and low margin business.

The initial "sale" was great. The installer was friendly and helpful but made a mistake and overlooked something. The next day, after noticing that he overlooked putting a sensor on a major door.

After calling them 5 times I ended up complaining to ADT corporate and filed a complaint with the Better Business Bureau.

There are THOUSANDS of companies that resell for ADT, chose another.

1
★☆☆☆☆

Arizona Detection Team Inc. ("ADT") first and foremost does not distinquish itself between working directly with the REAL corporate ADT. They are just a reseller of ADT's services.

The owner, Mitchel Kossuth and his wife Jessica run the business and Mitch is a great and very convincing salesman upfront. Unfortunately, he does not follow through on his promises and the minute any issue or discrepency arises, he tries to use it as a way to inflate his margins, in this inherently small and low margin business.

The initial "sale" was great. The installer was friendly and helpful but made a mistake and overlooked something. The next day, after noticing that he overlooked putting a sensor on a major door.

After calling them 5 times I ended up complaining to ADT corporate and filed a complaint with the Better Business Bureau.

There are THOUSANDS of companies that resell for ADT, chose another.

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0 out of 1 people found this review helpful.

.

I talked to 6 different security companies trying to find the best deal on a security system for our new house including multiple ADT resellers. They all seemed to have the same relative amount of equipment offered and price. It's pretty much the same anywhere you go. Finally, I scheduled an installation with an ADT reseller (not Arizona Detection Team) that offered me a deal of similar value to all of the others because I wanted to go with ADT and they were the first that came up on my list. They scheduled the appointment a week out. I set up my work schedule to coincide. The day before the service guy called and tried to reschedule, but there was no way I could switch by then. He begrudgingly left it at the same original time. The next day, said service guy didn't show up on time and I had to call him to remind him of the appointment which he had just called to change the day before and we had left the same! Turns out he had forgotten and was unable to do the installation that day! This left me scratching my head. If he had really had a problem with the timing, I would have understood if he had called me beforehand so I didn't leave work to go home and wait for him when he's not even going to show up.

After that experience, I decided to go back out there and find another dealer I liked better. Granted, one servicemen is not necessarily indicative of the whole company, but I really didn't like the reseller that much anyway. Fortuitously, Arizona Detection Team's owner called me that very next day. He had called me a month before and I had told him we weren't ready for a security system at that time. I told him to call back in a month, not really expecting a follow up. Sure enough, he called back after I had forgotten about him. He then sold me because they gave me the least salesman-like sell and they followed up with what they promised. They also gave me more equipment than any of the other guys were willing to. I like the personal service they offer and their professionalism. I have recommended them to multiple friends because of my experience with them.

We went with a wireless system because of the ease of installation. It's a GE Allegro system and has been very reliable. We haven't had a single problem with it so far. It's got fairly standard features and it's easy to use. We also got the cellular connection because we don't have a phone in our house and didn't want to buy a phone line. Plus, cellular is more secure than a regular phone line as it's fairly tamper proof. The additional fire detection through a wireless smoke detector is also a nice feature that we have. We also got key fobs for the ease of use.

I'd highly recommend Arizona Detection Team and ADT security. We've had ADT service for almost 6 months and it has been great. My wife really likes the peace of mind of the security system and I like knowing my family is more secure because of them. Thanks for making us a happy customer Arizona Detection Team!

5
★★★★★

I talked to 6 different security companies trying to find the best deal on a security system for our new house including multiple ADT resellers. They all seemed to have the same relative amount of equipment offered and price. It's pretty much the same anywhere you go. Finally, I scheduled an installation with an ADT reseller (not Arizona Detection Team) that offered me a deal of similar value to all of the others because I wanted to go with ADT and they were the first that came up on my list. They scheduled the appointment a week out. I set up my work schedule to coincide. The day before the service guy called and tried to reschedule, but there was no way I could switch by then. He begrudgingly left it at the same original time. The next day, said service guy didn't show up on time and I had to call him to remind him of the appointment which he had just called to change the day before and we had left the same! Turns out he had forgotten and was unable to do the installation that day! This left me scratching my head. If he had really had a problem with the timing, I would have understood if he had called me beforehand so I didn't leave work to go home and wait for him when he's not even going to show up.

After that experience, I decided to go back out there and find another dealer I liked better. Granted, one servicemen is not necessarily indicative of the whole company, but I really didn't like the reseller that much anyway. Fortuitously, Arizona Detection Team's owner called me that very next day. He had called me a month before and I had told him we weren't ready for a security system at that time. I told him to call back in a month, not really expecting a follow up. Sure enough, he called back after I had forgotten about him. He then sold me because they gave me the least salesman-like sell and they followed up with what they promised. They also gave me more equipment than any of the other guys were willing to. I like the personal service they offer and their professionalism. I have recommended them to multiple friends because of my experience with them.

We went with a wireless system because of the ease of installation. It's a GE Allegro system and has been very reliable. We haven't had a single problem with it so far. It's got fairly standard features and it's easy to use. We also got the cellular connection because we don't have a phone in our house and didn't want to buy a phone line. Plus, cellular is more secure than a regular phone line as it's fairly tamper proof. The additional fire detection through a wireless smoke detector is also a nice feature that we have. We also got key fobs for the ease of use.

I'd highly recommend Arizona Detection Team and ADT security. We've had ADT service for almost 6 months and it has been great. My wife really likes the peace of mind of the security system and I like knowing my family is more secure because of them. Thanks for making us a happy customer Arizona Detection Team!

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1 out of 1 people found this review helpful.

.

Az Detection Team is great! I am the owner of the company and whoever wrote this negative review Entitled "Beware" is not one of my customers. In March of 2009 I had two technicians (with helpers) and both are family men who do not drink! This is the only bad review I have anywhere and I believe it is from a competitor. All it takes to slander someone here is to sign up as a member and then you can write whatever you want. I invite the person who wrote this negative bit of fiction to call me @ 480-694-0890 and discuss it with me. If our service was so bad why didn't this person call the BBB? Because I would have had a voice there and could expose this person for the fraud that he is. At AZ Detection Team, we treat all of our customers professionally and with great respect and our installations and customer service are excellent. Thank You

5
★★★★★

Az Detection Team is great! I am the owner of the company and whoever wrote this negative review Entitled "Beware" is not one of my customers. In March of 2009 I had two technicians (with helpers) and both are family men who do not drink! This is the only bad review I have anywhere and I believe it is from a competitor. All it takes to slander someone here is to sign up as a member and then you can write whatever you want. I invite the person who wrote this negative bit of fiction to call me @ 480-694-0890 and discuss it with me. If our service was so bad why didn't this person call the BBB? Because I would have had a voice there and could expose this person for the fraud that he is. At AZ Detection Team, we treat all of our customers professionally and with great respect and our installations and customer service are excellent. Thank You

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1 out of 1 people found this review helpful.

.

Arizona Detection Team ripped me off!!! They try to claim they are ADT and they are really an independent dealer. The left holes in my wall and the installer smelled like booze!

1
★☆☆☆☆

Arizona Detection Team ripped me off!!! They try to claim they are ADT and they are really an independent dealer. The left holes in my wall and the installer smelled like booze!

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0 out of 2 people found this review helpful.

Message from Arizona Detection Team INC

My company has been in business since 1996 and we have maintained an"A" rating with the BBB! The person who reviewed us on this site to my knowledge is not a customer of mine. My technicians are family men who do not drink!!! I believe this "review" is nothing more than an attempt to harm our good name. As the owner of the company, I have never received a complaint such as this and my BBB record, buyerzone.com, and servicemagic.com reviews attest to that. I invite the person who wrote this awful fiction to contact me @ 480-694-0890.

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