Lights Fantastic

★★★★☆
  • 7532 Burnet Rd

    Austin, TX 78757

    Map & Directions
  • 512-452-9511

About Lights Fantastic

Hours
Mon-Fri 9am-6pm, Sat 9am-5:30pm

Home & Garden

Home & Garden
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I have mixed feelings about Lights Fantastic. They have a good showroom, which makes the significantly higher cost of their products somewhat worthwhile. They were helpful with my first-time ceiling fan inquiries, placed my order accurately, and called promptly when it arrived. However, I asked them before ordering if they did installations and they said yes. Turns out, that wasn't true--they only recommend a third party who does installations. (In fairness I should add that the installer they recommended did a pretty good job.) Also, I wanted a control for the fan. They suggested a remote. I said I didn't want a remote, due to possible issues of reliability. So they sold me a wall-mount control, which after ordering it I found out was, basically, a battery-operated remote. I elected not to have the control installed and was out the money because their policy is not to refund special orders. The loss is partly my responsibility for being a newbie and not knowing to ask, but they knew my requirements and said nothing. To sum up, my experience with them could have been much worse, but was not the best. I'll go back if I'm looking for a table lamp in their showroom, but probably not otherwise.

1
★★★☆☆

I have mixed feelings about Lights Fantastic. They have a good showroom, which makes the significantly higher cost of their products somewhat worthwhile. They were helpful with my first-time ceiling fan inquiries, placed my order accurately, and called promptly when it arrived. However, I asked them before ordering if they did installations and they said yes. Turns out, that wasn't true--they only recommend a third party who does installations. (In fairness I should add that the installer they recommended did a pretty good job.) Also, I wanted a control for the fan. They suggested a remote. I said I didn't want a remote, due to possible issues of reliability. So they sold me a wall-mount control, which after ordering it I found out was, basically, a battery-operated remote. I elected not to have the control installed and was out the money because their policy is not to refund special orders. The loss is partly my responsibility for being a newbie and not knowing to ask, but they knew my requirements and said nothing. To sum up, my experience with them could have been much worse, but was not the best. I'll go back if I'm looking for a table lamp in their showroom, but probably not otherwise.

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This showroom does have a large selection of fixtures, however, most must be ordered. It took me two days and two trips to the store to get the clerk to actually place my order with the manufacturer. I was called when my order arrived, but when I went to pick it up, only half the order was there. I had to call back repeatedly to find out when the rest of the order would arrive because no one there could be relied upon to notify me. When I needed replacement parts, the manufacturer said I would have to replace thru the retailer. One competent clerk was able to order the parts, but no one ever called to say they had arrived. After five weeks of waiting, I called to check on the parts. It took over half an hour for the clerk to find my order. Then she said she had to check with the manufacturer and would call me back. Ten days later she had never called back. I called again and this time no one could find a record of the order. I was told they would call back. I am still waiting. Its really too bad their customer service is so very poor because they do have a good selection of fixtures...you just can't buy them there!

0
★☆☆☆☆

This showroom does have a large selection of fixtures, however, most must be ordered. It took me two days and two trips to the store to get the clerk to actually place my order with the manufacturer. I was called when my order arrived, but when I went to pick it up, only half the order was there. I had to call back repeatedly to find out when the rest of the order would arrive because no one there could be relied upon to notify me. When I needed replacement parts, the manufacturer said I would have to replace thru the retailer. One competent clerk was able to order the parts, but no one ever called to say they had arrived. After five weeks of waiting, I called to check on the parts. It took over half an hour for the clerk to find my order. Then she said she had to check with the manufacturer and would call me back. Ten days later she had never called back. I called again and this time no one could find a record of the order. I was told they would call back. I am still waiting. Its really too bad their customer service is so very poor because they do have a good selection of fixtures...you just can't buy them there!

Pros: Many fixture to look at

Cons: Misplace orders, absolutely NO Customer service

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Great selection with excellent variety in style. The salespeople were knowledgeable and went out of their way to help. Prices ranged from low to extraordinarily high, with lots to choose from in between. When I went back to show them a problem I had with one of my lights (my fault), they replaced the broken piece at no charge and gave me an extra just in case it happened again. Very highly recommended.

2
★★★★★

Great selection with excellent variety in style. The salespeople were knowledgeable and went out of their way to help. Prices ranged from low to extraordinarily high, with lots to choose from in between. When I went back to show them a problem I had with one of my lights (my fault), they replaced the broken piece at no charge and gave me an extra just in case it happened again. Very highly recommended.

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We went here when we were remodeling our home to look for some elegant style of lighting. They had some of the best selections in town and had exactly what we were looking for.

4
★★★★☆

We went here when we were remodeling our home to look for some elegant style of lighting. They had some of the best selections in town and had exactly what we were looking for.

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.

This was a pretty cool store with lots of neat things that you just don't see at Home Depot or Lowe's. The prices were very decent as well, so it's well worth it to support local businesses.

4
★★★★☆

This was a pretty cool store with lots of neat things that you just don't see at Home Depot or Lowe's. The prices were very decent as well, so it's well worth it to support local businesses.

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.

Lights Fantastic is the best. Their prices may not be the lowest in town, but considering everything, they are the best. The sales representative was very friendly and helpful. Also they take the returns within 10 days without any restocking fees, which you can not find anywhere. I am very pleased with them. If you are looking for contemporary lightings, they have the best showroom. I would highly recommend them.

2
★★★★★

Lights Fantastic is the best. Their prices may not be the lowest in town, but considering everything, they are the best. The sales representative was very friendly and helpful. Also they take the returns within 10 days without any restocking fees, which you can not find anywhere. I am very pleased with them. If you are looking for contemporary lightings, they have the best showroom. I would highly recommend them.

Pros: friendly service, no restocking fee

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Definitely lots and lots of lights. You should be able to find whatever you are looking for in this store. Everyone in the store was very friendly and helped you find what you are looking for. What can I say - I recommend the store...

4
★★★★☆

Definitely lots and lots of lights. You should be able to find whatever you are looking for in this store. Everyone in the store was very friendly and helped you find what you are looking for. What can I say - I recommend the store...

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.

LIGHTS FANTASTIC IS A GOOD STORE TO BUY LIGHTING FROM AND BULBS. THEIR DESIGNS ARE TO DIE FOR AND THEY ARE SO STYLISH. THE MORE INTRICATE DESIGNS ARE EXPENSIVE AND THE NORMAL ONES, ( LIKE THE ONES AT HOME) ARE LESS EXPENSIVE BUT NOT CHEAP. THE EMPLOYEES HELPED ME OUT A LOT BECAUSE THEY KNOW EVERYTHING ABOUT THE LIGHTS THEY ARE SELLING AND FIGURED OUT WHAT'S BEST FOR ME. I USED UP A LOT OF MONEY ON WHAT I BOUGHT THOUGH. WOULD SHOP HERE AGAIN WHEN I GET MORE MONEY

4
★★★★☆

LIGHTS FANTASTIC IS A GOOD STORE TO BUY LIGHTING FROM AND BULBS. THEIR DESIGNS ARE TO DIE FOR AND THEY ARE SO STYLISH. THE MORE INTRICATE DESIGNS ARE EXPENSIVE AND THE NORMAL ONES, ( LIKE THE ONES AT HOME) ARE LESS EXPENSIVE BUT NOT CHEAP. THE EMPLOYEES HELPED ME OUT A LOT BECAUSE THEY KNOW EVERYTHING ABOUT THE LIGHTS THEY ARE SELLING AND FIGURED OUT WHAT'S BEST FOR ME. I USED UP A LOT OF MONEY ON WHAT I BOUGHT THOUGH. WOULD SHOP HERE AGAIN WHEN I GET MORE MONEY

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.

There were some absolutely gorgeous lighting fixtures in this place. Unfortunately, the ones we really liked were much, much more expensive there than the similar style at the Home Improvement stores in the area. But I should probably say that the fixtures at Lights Fantastic are no doubt better quality than the ones purchased at the other places. Staff was adequately attentive without being pushy. If you have a nice bit of money in your bank account when it comes time to rennovate, I would recommend you give them a try.

PROS: Large selection, high quality, really nice fixtures.
CONS: High Prices

3
★★★☆☆

There were some absolutely gorgeous lighting fixtures in this place. Unfortunately, the ones we really liked were much, much more expensive there than the similar style at the Home Improvement stores in the area. But I should probably say that the fixtures at Lights Fantastic are no doubt better quality than the ones purchased at the other places. Staff was adequately attentive without being pushy. If you have a nice bit of money in your bank account when it comes time to rennovate, I would recommend you give them a try.

PROS: Large selection, high quality, really nice fixtures.
CONS: High Prices

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