Rimtyme Custom Wheels & Tires - Sales & Lease

★★★★☆
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  • 3171 Hillsborough Rd.

    Durham, NC 27705

    Map & Directions
  • 919-383-0802

About Rimtyme Custom Wheels & Tires - Sales & Lease

Categories
Hours
Mon. - Thu., Sat. 9am - 7pm;Fri. 9am - 8pm;Sun. 10am - 5pm

Automotive

Automotive
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Doing business with RIMTYME in N. Charleston, SC...is a MISTAKE! They utilize questionable business practices that will undoubtedly leave the customer screwed when it all comes down to it. Their customer service (which could be effectively

3
★★★★★

Doing business with RIMTYME in N. Charleston, SC...is a MISTAKE! They utilize questionable business practices that will undoubtedly leave the customer screwed when it all comes down to it. Their customer service (which could be effectively

.

Man talk about fast service with a smile from the time i walked in the door i was met with a smile and and open arms . Tim I think the the big guys name was ; asked me what kinda car was driving and what kinda of wheel and size i was looking to see my self in. Thats what i call true customer service . The guys in the back also did a great job in a timly manner and made sure that my car was road tested and went out the way to let me know if i wanted my stock tires now and would i be picking them up in the next three days and they kindly wrapped them up in bags and place them in my vehicle with care. The service was not what i expected from a rim shop and i wish i was treated like this at every place I took my car and I will be highly recommending them to all my friends and family. Thanks Guys you made my visit a good one!

5
★★★★★

Man talk about fast service with a smile from the time i walked in the door i was met with a smile and and open arms . Tim I think the the big guys name was ; asked me what kinda car was driving and what kinda of wheel and size i was looking to see my self in. Thats what i call true customer service . The guys in the back also did a great job in a timly manner and made sure that my car was road tested and went out the way to let me know if i wanted my stock tires now and would i be picking them up in the next three days and they kindly wrapped them up in bags and place them in my vehicle with care. The service was not what i expected from a rim shop and i wish i was treated like this at every place I took my car and I will be highly recommending them to all my friends and family. Thanks Guys you made my visit a good one!

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My overALL experience for the last 3 to four years that i have been a customer with Rimtyme has been a great!!!!!:-)))))))))))))))))))))).
As the Vice President of Kingz Car Club they have teamed with us to give back to the community that shows us so much love with doin a food drive and toys for tots drive and there will be more charities in the near future....STAY TUNED (V.P.ofKCC)!!!!

5
★★★★★

My overALL experience for the last 3 to four years that i have been a customer with Rimtyme has been a great!!!!!:-)))))))))))))))))))))).
As the Vice President of Kingz Car Club they have teamed with us to give back to the community that shows us so much love with doin a food drive and toys for tots drive and there will be more charities in the near future....STAY TUNED (V.P.ofKCC)!!!!

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This rim shop is great the staff was very helpful to me , being this way my first time trying to pick out some rims for my car. They show me all the styles i could get for my car that would work. i was able to ride out with a set of rims and tires that same day, i want to tell them thank you and i will be back for another set !!!!

5
★★★★★

This rim shop is great the staff was very helpful to me , being this way my first time trying to pick out some rims for my car. They show me all the styles i could get for my car that would work. i was able to ride out with a set of rims and tires that same day, i want to tell them thank you and i will be back for another set !!!!

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The only rim shop that had what I wanted in stock ! The young lady there was very helpful with helping me choose the right set of rims for my car! Thanks to all the all the crew at rimtyme.

4
★★★★☆

The only rim shop that had what I wanted in stock ! The young lady there was very helpful with helping me choose the right set of rims for my car! Thanks to all the all the crew at rimtyme.

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Rimtyme of durham, you guys rock. Ya'll really helped me out here at christmas time. I still cant believe i got a set of rims and tires with only 60.00 down. Thanks for calling me the next day to see how they were riding. I will refer all my friends and family about you guys......thanks again Greg.

5
★★★★★

Rimtyme of durham, you guys rock. Ya'll really helped me out here at christmas time. I still cant believe i got a set of rims and tires with only 60.00 down. Thanks for calling me the next day to see how they were riding. I will refer all my friends and family about you guys......thanks again Greg.

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I sooo agree with CSMobilUser!! I'm returming mine tomorrow. So wish I would have went a different route when purchasing wheels. I'm now out of $1500 plus dollars for 5 months of renting some 20" rims and tires!! I could have bought a set

3
★★★★★

I sooo agree with CSMobilUser!! I'm returming mine tomorrow. So wish I would have went a different route when purchasing wheels. I'm now out of $1500 plus dollars for 5 months of renting some 20" rims and tires!! I could have bought a set

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The staff is inexperienced and rude. Even after making scheduled payment on time they will call and harrass you at least four days out of the week. I had them put rims on my 03 passat. Within two weeks the back left rim came off while driving. I had them come out and remove the rims. I would rather pay a little extra for the same rim elsewhere then to ever do business with these people again

1
★☆☆☆☆

The staff is inexperienced and rude. Even after making scheduled payment on time they will call and harrass you at least four days out of the week. I had them put rims on my 03 passat. Within two weeks the back left rim came off while driving. I had them come out and remove the rims. I would rather pay a little extra for the same rim elsewhere then to ever do business with these people again

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Called in and got quick answers to my questions. Just show up with money and they will put you in custom wheels and tires. Start to finish was fast and easy. Riding in style and it was easy

2
★★★★★

Called in and got quick answers to my questions. Just show up with money and they will put you in custom wheels and tires. Start to finish was fast and easy. Riding in style and it was easy

Pros: Clear answers to my questions

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Referring to the customer review by EThompson. Upon learning that the machine shop had over-machined the rims and made the holes too big we asked the customer not to drive the truck and we would come get the wheels. The truck, being a 1995, had rust which caused the studs to break. We ordered him another set of wheels to replace the ones that were damaged. It then took the customer 3 to 4 weeks to come get the new wheels, because of the customer's scheduling conflicts. Then when it came time to make a payment he stated it was not balanced properly. Every time a payment was due the customer stated there was a problem. I, the owner, scheduled a meeting with the customer to discuss his account. He never showed up. We had to file criminal charges for non-payment. When he was served with legal papers he returned the wheels. We have five locations that cater to hundreds of customers. Our goal at Rimtyme is to always give excellent customer service.

As for the review by CSMobileUser: We provide rim and tire packages, 18? to 26?, with no credit checks, often for as little as $35/wk. In essence, we lease product to our customers with a promise they will pay and basic information. However, we DO REQUIRE payments be made. We only physically go to someone??s residence when payment has not been made, or commitments to make a payment have been broken. We need to ensure our product is still on the vehicle and in good working condition. We strive to treat all of our customers with respect and at the same time safeguard our product.

2
★★★★★

Referring to the customer review by EThompson. Upon learning that the machine shop had over-machined the rims and made the holes too big we asked the customer not to drive the truck and we would come get the wheels. The truck, being a 1995, had rust which caused the studs to break. We ordered him another set of wheels to replace the ones that were damaged. It then took the customer 3 to 4 weeks to come get the new wheels, because of the customer's scheduling conflicts. Then when it came time to make a payment he stated it was not balanced properly. Every time a payment was due the customer stated there was a problem. I, the owner, scheduled a meeting with the customer to discuss his account. He never showed up. We had to file criminal charges for non-payment. When he was served with legal papers he returned the wheels. We have five locations that cater to hundreds of customers. Our goal at Rimtyme is to always give excellent customer service.

As for the review by CSMobileUser: We provide rim and tire packages, 18? to 26?, with no credit checks, often for as little as $35/wk. In essence, we lease product to our customers with a promise they will pay and basic information. However, we DO REQUIRE payments be made. We only physically go to someone??s residence when payment has not been made, or commitments to make a payment have been broken. We need to ensure our product is still on the vehicle and in good working condition. We strive to treat all of our customers with respect and at the same time safeguard our product.

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Highly professional staff, excellent selection. I was impressed with the knowledge of the staff and their assistance. I highly recommend this company if you want to drive in style.

2
★★★★★

Highly professional staff, excellent selection. I was impressed with the knowledge of the staff and their assistance. I highly recommend this company if you want to drive in style.

Pros: Excellent Customer Service

Cons: Make sure you make your payments on time

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Do not expect to be able to make arrangements. They do not communicate with each other, even after they say they will work with you, they still send people out to your house after you have made a payment. I am receiving more stress from these people then my more important bills! Not worth it!

0
★☆☆☆☆

Do not expect to be able to make arrangements. They do not communicate with each other, even after they say they will work with you, they still send people out to your house after you have made a payment. I am receiving more stress from these people then my more important bills! Not worth it!

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After going to Rim time the first time, I was impressed at the initital sales pitch. After the wheels were put on my truck, green/white 1995 F-150, drove the truck home and to work the next day and back home and could barely make it home; the lugs were loosening and wheels running off truck. I found out later on that wheels were not custom fit to truck; they were sent to to machine shop to be cut out. The wheels were cut out so thin, they hardly had any bolt pattern had no structure to hold the wheels on the truck. Parked truck and allowed them to come take the wheels off the truck. I was there when they came to remove the wheels (this was a three week process) and asked the guys to put the original lugs back on my wheels; David was rude to say "I have my own lugs". In doing so they over-torqued the lug nuts breaking out two of the lugs on each side of the truck in the rear. This is going on the 4th week, paid payment, still no wheels. Calling and going back and forth to the store, each week the manager, Tim assured me that the new rims would be back...it took 3 weeks after that to receive my rims. Keep in mind, they were still calling for payment. After finally getting the rims to fit truck wihout having to be machined, I asked Tim, the manager, what it ok to drive truck to Charlotte,NC which was 2 hrs. away. I noticed after about an hr. into the trip I started getting a lot of wheel wobble; could not drive over 50 mph; brought truck back, Tim's famous words "I got cha boss man" and that's when I notice that they did not have the correct valve stems or lugs on the truck. I had put new roators on the truck. By the truck being so badly out of balance, caused my roators to warp and to take the truck out of alignment. Upon going back to the store, the manager, Tim said he would compensate me for the troubles that I had had. I have spent a total of $475.00 to correct the damage that was incurred to the truck. The associates that work for Colortyme on Hillsborough Road are inexperienced and the business is ran like a "back door Liquor house". Just like the changing of the name, there was no information sent to customers to state this. I would not do business with them ever again..they changed my payment arrangements even. This is a messy place and I rate them zero!

0
★☆☆☆☆

After going to Rim time the first time, I was impressed at the initital sales pitch. After the wheels were put on my truck, green/white 1995 F-150, drove the truck home and to work the next day and back home and could barely make it home; the lugs were loosening and wheels running off truck. I found out later on that wheels were not custom fit to truck; they were sent to to machine shop to be cut out. The wheels were cut out so thin, they hardly had any bolt pattern had no structure to hold the wheels on the truck. Parked truck and allowed them to come take the wheels off the truck. I was there when they came to remove the wheels (this was a three week process) and asked the guys to put the original lugs back on my wheels; David was rude to say "I have my own lugs". In doing so they over-torqued the lug nuts breaking out two of the lugs on each side of the truck in the rear. This is going on the 4th week, paid payment, still no wheels. Calling and going back and forth to the store, each week the manager, Tim assured me that the new rims would be back...it took 3 weeks after that to receive my rims. Keep in mind, they were still calling for payment. After finally getting the rims to fit truck wihout having to be machined, I asked Tim, the manager, what it ok to drive truck to Charlotte,NC which was 2 hrs. away. I noticed after about an hr. into the trip I started getting a lot of wheel wobble; could not drive over 50 mph; brought truck back, Tim's famous words "I got cha boss man" and that's when I notice that they did not have the correct valve stems or lugs on the truck. I had put new roators on the truck. By the truck being so badly out of balance, caused my roators to warp and to take the truck out of alignment. Upon going back to the store, the manager, Tim said he would compensate me for the troubles that I had had. I have spent a total of $475.00 to correct the damage that was incurred to the truck. The associates that work for Colortyme on Hillsborough Road are inexperienced and the business is ran like a "back door Liquor house". Just like the changing of the name, there was no information sent to customers to state this. I would not do business with them ever again..they changed my payment arrangements even. This is a messy place and I rate them zero!

Pros: No pros!

Cons: Sorry management!

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This is a good place the get some great rims. I went there and they have a very large selection of wheels. If they don't have what you want, they will order them.

4
★★★★☆

This is a good place the get some great rims. I went there and they have a very large selection of wheels. If they don't have what you want, they will order them.

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Tires, rims, spray-on truck bed liners and window tinting are specialties of this vehicle accessories shop.

 

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