The Floor Mender

★★☆☆☆
  • 5303 Kara Lane

    Allen, TX 75002

    Map & Directions
  • 972-375-8067

About The Floor Mender

Categories
  • Carpet & Upholstery Cleaners
Details
  • Carpet Repair

Personal Services

Personal Services
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I have a few problems with the Kevin Benton of The Floor Mender.
As the owner of the company, you would think the guy would have more class than to come into my house after getting high with his assistant. They came to my house AS HIGH AS KITES. I was extremely worried about letting him do work, but he gave me some documents showing that he is an Angie's List and BBB member. I should have trusted my instincts. I'm sure he could have done better work and was perfectly capable of it, but he cut corners. Not only did he barely move furniture, but he ONLY concentrated on the imperfections. As I understand it, you really need to address the area as a whole or those problems just come right back. This guy worked for 1 hour on 3 terrible looking areas and attempted to tell me he was leaving. When I asked him to improve, his price went from $185 to $225. Really? You charge me extra for having you fix the things you should have fixed in the first place? That is exactly what you can expect from a drug addict. And yes, I say drug addict because only a drug addict would HAVE TO GET HIGH ON THE JOB AT NOON instead of wait until after work.

1
★☆☆☆☆

I have a few problems with the Kevin Benton of The Floor Mender.
As the owner of the company, you would think the guy would have more class than to come into my house after getting high with his assistant. They came to my house AS HIGH AS KITES. I was extremely worried about letting him do work, but he gave me some documents showing that he is an Angie's List and BBB member. I should have trusted my instincts. I'm sure he could have done better work and was perfectly capable of it, but he cut corners. Not only did he barely move furniture, but he ONLY concentrated on the imperfections. As I understand it, you really need to address the area as a whole or those problems just come right back. This guy worked for 1 hour on 3 terrible looking areas and attempted to tell me he was leaving. When I asked him to improve, his price went from $185 to $225. Really? You charge me extra for having you fix the things you should have fixed in the first place? That is exactly what you can expect from a drug addict. And yes, I say drug addict because only a drug addict would HAVE TO GET HIGH ON THE JOB AT NOON instead of wait until after work.

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When we called Kevin he said I do not quote over the phone so when he came out my wife showed him what we needed to have done and he went to work under the assumption that 4 rooms on his price guide would not cost more with the "Extras" than 8 rooms on his price guide, guess what it was not as much as 8 it was more, he stretched 4 rooms and 3 halls ways each about 4-5 feet long for over $600. Do not use this person will take advantage of you and your wife! Called and he said I gave her my price guide, did you explain it, should not have to its on my price guide. I asked if 4 rooms should cost more than 8 answer just read my price guide offered no solution to what I thought was a problem. BAD SERVICE

1
★☆☆☆☆

When we called Kevin he said I do not quote over the phone so when he came out my wife showed him what we needed to have done and he went to work under the assumption that 4 rooms on his price guide would not cost more with the "Extras" than 8 rooms on his price guide, guess what it was not as much as 8 it was more, he stretched 4 rooms and 3 halls ways each about 4-5 feet long for over $600. Do not use this person will take advantage of you and your wife! Called and he said I gave her my price guide, did you explain it, should not have to its on my price guide. I asked if 4 rooms should cost more than 8 answer just read my price guide offered no solution to what I thought was a problem. BAD SERVICE

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Response time was great. Quoted me $70 for carpet repair, turns out it was $108. Since I didn't have any carpet remnants for patch repair, Kevin suggested taking a remnant from an inconspicuous area, i.e. unused closet, to repair the damaged area. Kevin's assistant cut out the first (yes, first) sample only to find it was too small. He cut out a second sample and again it was too small. Kevin finally cut out a sample himself and glued it over the damaged area. It was sloppy with wrinkles. He only "fixed" it when it was brought to his attention. So I have a huge damaged area in the closet due to their mistake..no discount on the original quoted price, but cost me an extra $38. He & his asst were laughing as they got in their truck and they failed to provide a receipt.

1
★☆☆☆☆

Response time was great. Quoted me $70 for carpet repair, turns out it was $108. Since I didn't have any carpet remnants for patch repair, Kevin suggested taking a remnant from an inconspicuous area, i.e. unused closet, to repair the damaged area. Kevin's assistant cut out the first (yes, first) sample only to find it was too small. He cut out a second sample and again it was too small. Kevin finally cut out a sample himself and glued it over the damaged area. It was sloppy with wrinkles. He only "fixed" it when it was brought to his attention. So I have a huge damaged area in the closet due to their mistake..no discount on the original quoted price, but cost me an extra $38. He & his asst were laughing as they got in their truck and they failed to provide a receipt.

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The response time after submitting our request for service was excellent. The quote and price was very resonable. We are very pleased with the result of fixing the wrinkle in our carpet. Kevin was extremely polite and professional. Thank you!

2
★★★★★

The response time after submitting our request for service was excellent. The quote and price was very resonable. We are very pleased with the result of fixing the wrinkle in our carpet. Kevin was extremely polite and professional. Thank you!

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