Shouk Lounge

★★★☆☆

About Shouk Lounge

Categories
  • Restaurants
  • European Restaurants
Hours
1
3.0 3
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Just heard the Shouk has reopened under new management - back to the original guy who owned it in its heyday and a friend. Looks like a new day has dawned for Shouk!

5
★★★★★

Just heard the Shouk has reopened under new management - back to the original guy who owned it in its heyday and a friend. Looks like a new day has dawned for Shouk!

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We used to love this hookah bar, and made a reservation for a party of 20 about a week and a half in advance. When we got there, they claimed to have never gotten the reservation, but happened to have a reservation for another party of 16. They wound up giving us the other reservation, and kicking out the other party. The waitress gave us the evil eye for the rest of the night.

The service has been slow before, but it was especially poor. Our waiter was beyond awful. Throughout the night, more than one person had to wait over an hour for a drink, and even longer for food. The excuse for the delayed food was that the kitchen was backed up, but when the food came out, it was cold. At the beginning of the night, it was rather crowded, but around 12 the place was cleared out, and the staff was sitting at a table ignoring all of the customers. Many people walked in, sat down, and walked out a half hour later without ever talking to a member of the wait staff.

We got the bill about 45 minutes after we asked for it, and decided that we didn't want to leave the added 18% gratuity. We left about 10% on a $300. bill (all paid in cash), which we felt was still too much, since, on top of everything, we cleared our own table.

Around 2 am, a voice mail was left by our waiter on the phone from which the reservation was allegedly not made, in a very disturbing voice, saying, "mature of you to not answer your phone. don't come out if you don't have the money." The only conclusion we can draw from this, is that there was actually a reservation, but they lied to us, or he searched through a week's worth of phone records in order to verbally harass us.

2
★★☆☆☆

We used to love this hookah bar, and made a reservation for a party of 20 about a week and a half in advance. When we got there, they claimed to have never gotten the reservation, but happened to have a reservation for another party of 16. They wound up giving us the other reservation, and kicking out the other party. The waitress gave us the evil eye for the rest of the night.

The service has been slow before, but it was especially poor. Our waiter was beyond awful. Throughout the night, more than one person had to wait over an hour for a drink, and even longer for food. The excuse for the delayed food was that the kitchen was backed up, but when the food came out, it was cold. At the beginning of the night, it was rather crowded, but around 12 the place was cleared out, and the staff was sitting at a table ignoring all of the customers. Many people walked in, sat down, and walked out a half hour later without ever talking to a member of the wait staff.

We got the bill about 45 minutes after we asked for it, and decided that we didn't want to leave the added 18% gratuity. We left about 10% on a $300. bill (all paid in cash), which we felt was still too much, since, on top of everything, we cleared our own table.

Around 2 am, a voice mail was left by our waiter on the phone from which the reservation was allegedly not made, in a very disturbing voice, saying, "mature of you to not answer your phone. don't come out if you don't have the money." The only conclusion we can draw from this, is that there was actually a reservation, but they lied to us, or he searched through a week's worth of phone records in order to verbally harass us.

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Last year, I would have given this place 4 stars. They staff was friendly, the food was amazing, the atmosphere was relaxed and cool.... but 2 recent trips to Shouk have put me off this place, probably forever. Although the young bartender guy is really nice and cool, there have been tons of frat boy types hanging out there lately, and every drink I've ordered has been served room temperature (gross). Between that and the overpriced sheesha, forget it. The food is great - particularly the lamb meatballs, pomegranate chicken, and israeli fries - but I just can't justify spending $17 to smoke a hookah for an hour...when I can buy 250 grams of sheesha for $20 and smoke my own hookah. If you're in it for a one-time novelty thing, Shouk is good...but I can't recommend it as a regular hangout anymore.

2
★★☆☆☆

Last year, I would have given this place 4 stars. They staff was friendly, the food was amazing, the atmosphere was relaxed and cool.... but 2 recent trips to Shouk have put me off this place, probably forever. Although the young bartender guy is really nice and cool, there have been tons of frat boy types hanging out there lately, and every drink I've ordered has been served room temperature (gross). Between that and the overpriced sheesha, forget it. The food is great - particularly the lamb meatballs, pomegranate chicken, and israeli fries - but I just can't justify spending $17 to smoke a hookah for an hour...when I can buy 250 grams of sheesha for $20 and smoke my own hookah. If you're in it for a one-time novelty thing, Shouk is good...but I can't recommend it as a regular hangout anymore.

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