Cole Plumbing Services

★★★★☆
BBB A+ Rating, Pricing By The Job. 100% Satisfaction & 10% Off Special
  • 10652 Trask Avenue

    Garden Grove, CA 92843

    Map & Directions
  • 714-489-5845

Personal Services

Personal Services
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SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

I have never , ever used this company what so ever, yet I have been receiving calls from them all day long telling me that I set up an appointment with them for service on my A/C system. After telling three of the callers from Cole Services that I did NOT make any appointment with them AND to stop calling, they continued to push. Then they tried telling me that they spoke to my wife, which was a complete LIE! After leaving 5 more messages on my machine, the last one threatening me that "I spoke to you this morning and you promised to the terms of the appointment so you are liable for the service call time"... I blew up, called them AGAIN and demanded to speak to a manager. The manager, as it turns out, was the liar on the answering machine that was threatening me with service charges! This "company" is a SCAM!!! Do not do ANY business with them as they are scam artists and nothing more. I have used the same plumbing and heating company for 20yrs (JACOT Plumbing) and have NEVER had anything but perfect and fair priced service, why would I call someone else??? SCAM SCAM SCAM SCAM!!!!

1
★☆☆☆☆

SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

I have never , ever used this company what so ever, yet I have been receiving calls from them all day long telling me that I set up an appointment with them for service on my A/C system. After telling three of the callers from Cole Services that I did NOT make any appointment with them AND to stop calling, they continued to push. Then they tried telling me that they spoke to my wife, which was a complete LIE! After leaving 5 more messages on my machine, the last one threatening me that "I spoke to you this morning and you promised to the terms of the appointment so you are liable for the service call time"... I blew up, called them AGAIN and demanded to speak to a manager. The manager, as it turns out, was the liar on the answering machine that was threatening me with service charges! This "company" is a SCAM!!! Do not do ANY business with them as they are scam artists and nothing more. I have used the same plumbing and heating company for 20yrs (JACOT Plumbing) and have NEVER had anything but perfect and fair priced service, why would I call someone else??? SCAM SCAM SCAM SCAM!!!!

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SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM \r
\r
I have never , ever used this company what so ever, yet I have been receiving calls from them all day long telling me that I set up an appointment with them for service

3
★★★★★

SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM \r
\r
I have never , ever used this company what so ever, yet I have been receiving calls from them all day long telling me that I set up an appointment with them for service

.

I can not believe this company is getting any business, The customer service is atrocious!! I set up an appt on 8/3 around 11am to have someone come out to unclog my kitchen sink. It was a saturday, so i know that the plumbers would be

3
★★★★★

I can not believe this company is getting any business, The customer service is atrocious!! I set up an appt on 8/3 around 11am to have someone come out to unclog my kitchen sink. It was a saturday, so i know that the plumbers would be

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I had a similar issue as the reviewers. I called them for a clogged drain and bought into the $79 deal. A very down to earth, sweet technician came out, but after that day the drain was still draining slowly and continued to get worse.

3
★★★★★

I had a similar issue as the reviewers. I called them for a clogged drain and bought into the $79 deal. A very down to earth, sweet technician came out, but after that day the drain was still draining slowly and continued to get worse.

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I called Cole to deal with a stopped up kitchen sink. Although the plumber solved the problem, their billing left a lot to be desired. I was told the fee would be $79. When the plumber arrived, he quickly changed this to $179. Then he

3
★★★★★

I called Cole to deal with a stopped up kitchen sink. Although the plumber solved the problem, their billing left a lot to be desired. I was told the fee would be $79. When the plumber arrived, he quickly changed this to $179. Then he

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Will NEVER, EVER, USE THEM AGAIN! We had too much toilet paper stuck in the pipe which happens after my kids birthday party. The plumber we usually call was away, so my wife called this $64 deal which is a scam. I told the guy he needed

3
★★★★★

Will NEVER, EVER, USE THEM AGAIN! We had too much toilet paper stuck in the pipe which happens after my kids birthday party. The plumber we usually call was away, so my wife called this $64 deal which is a scam. I told the guy he needed

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Chris was very polite when he arrived and immediately assessed the situation of my plumbing problem. He was very knowledgeable and taught me a lot about the hardness of water. He was very thorough and very nice. He worked very hard and always had a smile on his face. He really knows what he is doing. I appreciate that he cleaned everything so nicely. Overall, just really professional.

4
★★★★☆

Chris was very polite when he arrived and immediately assessed the situation of my plumbing problem. He was very knowledgeable and taught me a lot about the hardness of water. He was very thorough and very nice. He worked very hard and always had a smile on his face. He really knows what he is doing. I appreciate that he cleaned everything so nicely. Overall, just really professional.

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I had found Cole Plumbing on a search and should of checked it out further. It sounded like the prices were reasonable and had a special. Of course, my kitchen sink didn't meet their special requirements of $79. For them coming out it

3
★★★★★

I had found Cole Plumbing on a search and should of checked it out further. It sounded like the prices were reasonable and had a special. Of course, my kitchen sink didn't meet their special requirements of $79. For them coming out it

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called for the kitchensink cloged. they sent a technician that's rude & untrained.ended up with sewer water flooded my family room without even try to uncloged the sink.the guy was so rude that i have to call the police to get him out of

3
★★★★★

called for the kitchensink cloged. they sent a technician that's rude & untrained.ended up with sewer water flooded my family room without even try to uncloged the sink.the guy was so rude that i have to call the police to get him out of

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This is one of the most crooked companies I ever dealt with. Years ago, I answered on their ads for a system cleanup/check. They send this yahoo out to the house and the guy spends ten minutes up on teh roof, then comes down and tells me my heating system needs replacing, one of the pipes is cracked and it is too dangerous to use. I said baloney. That afternoon, I began breaking down my entire entire heating system. The crack this guy cited was nothing more than a crack in the paint. It is still working fine. Scared the heck out of my wife. I told this POS company not to contact me again, but year after year they still send me a flyer disguised with a Manhatten Beach residential address. Never ever use these people!! They lie and will say anything to get a big job.

1
★☆☆☆☆

This is one of the most crooked companies I ever dealt with. Years ago, I answered on their ads for a system cleanup/check. They send this yahoo out to the house and the guy spends ten minutes up on teh roof, then comes down and tells me my heating system needs replacing, one of the pipes is cracked and it is too dangerous to use. I said baloney. That afternoon, I began breaking down my entire entire heating system. The crack this guy cited was nothing more than a crack in the paint. It is still working fine. Scared the heck out of my wife. I told this POS company not to contact me again, but year after year they still send me a flyer disguised with a Manhatten Beach residential address. Never ever use these people!! They lie and will say anything to get a big job.

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I am not happy with the fact that I called Cole Plumbing and they told me that they could not give me a price to clear out 12 feet of my storm drain which was accessible from the street. The technician was supposed to be there from 2-5, didn't get there until 6:30. When he got there he told me the price was fixed at $404, which at first I thought was high but figured that it must be fair. I was expecting the roots to be cut out, he pulled out a less than 1" auger, and some dirt came out but the roots are still in the drain. I since called a local plumber and he told me that he should have had a bigger auger and that the price should have been closer to $100... especially since the guy wasn't here more than an hour.

1
★☆☆☆☆

I am not happy with the fact that I called Cole Plumbing and they told me that they could not give me a price to clear out 12 feet of my storm drain which was accessible from the street. The technician was supposed to be there from 2-5, didn't get there until 6:30. When he got there he told me the price was fixed at $404, which at first I thought was high but figured that it must be fair. I was expecting the roots to be cut out, he pulled out a less than 1" auger, and some dirt came out but the roots are still in the drain. I since called a local plumber and he told me that he should have had a bigger auger and that the price should have been closer to $100... especially since the guy wasn't here more than an hour.

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1 out of 1 people found this review helpful.

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Your team meet a high level of professionalism, courtesy and competency from David was very polite, clean and was extremely eknowledgable about the Heat Exhanger and Thanks to Eddie giving me the best deal system that fits in my home and he give me his personal number if any concern that i have i will call him 24/7/365 days.and most of all I was very impressed with Lead Tech Everisto and his helper did an outstanding job installing my new complete systems . Thank you.?

5
★★★★★

Your team meet a high level of professionalism, courtesy and competency from David was very polite, clean and was extremely eknowledgable about the Heat Exhanger and Thanks to Eddie giving me the best deal system that fits in my home and he give me his personal number if any concern that i have i will call him 24/7/365 days.and most of all I was very impressed with Lead Tech Everisto and his helper did an outstanding job installing my new complete systems . Thank you.?

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Thank u for the Partnership because i choose to be front of the line of Services.I'm please with the Staff from your office start to finish esp with your Service Tecnichian. I never have experiece like this of any other Services explaining and educate about my unit esp from Red Carpet and Shoe Cover most of all with respect.NOW I got a new units from u guys esp u explore my option not to sale me that i dont need it. first i look u guys in internet have some negative feed back and now i understand why your parts is expensive . Thank that u educate me explaining not only part we're paying is your Services , Experience and Experties just like me Im ENGINEER it doesnt cost me to use any paper and pensil its about u made a point that im paying your knowledge and services, expercience and experties.You guys deserve to be respect out there or any other business ..all i can say I LOVE YOU GUYS it make sence why your still in business for 41 YRS HAhhh.

5
★★★★★

Thank u for the Partnership because i choose to be front of the line of Services.I'm please with the Staff from your office start to finish esp with your Service Tecnichian. I never have experiece like this of any other Services explaining and educate about my unit esp from Red Carpet and Shoe Cover most of all with respect.NOW I got a new units from u guys esp u explore my option not to sale me that i dont need it. first i look u guys in internet have some negative feed back and now i understand why your parts is expensive . Thank that u educate me explaining not only part we're paying is your Services , Experience and Experties just like me Im ENGINEER it doesnt cost me to use any paper and pensil its about u made a point that im paying your knowledge and services, expercience and experties.You guys deserve to be respect out there or any other business ..all i can say I LOVE YOU GUYS it make sence why your still in business for 41 YRS HAhhh.

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1 out of 1 people found this review helpful.

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Beware!!

I called Cole's in Garden Grove at 11:30 a.m., the technician didn't show up till 9:00 P.M. He checked a heating problem and it needed a part worth $7.00 & the service price of $69.00. Instead he asked for a markup price of $256.00. I googled the name of the part immediately and asked why he was asking for so much of a difference?? He replied, "I have to pay for the gas, truck, advertisement, and I'm also like a doctor." I only paid the $69.00 and canceled his service. The people at the help desk at the part store indicated to me how to install it. Also, the gas company comes out to check the furnace for free!! What a rip off! Stay away from Cole's. Just like any mechanic, they tried to take advantage of me because I'm a single woman. Shame on you Cole service.

1
★☆☆☆☆

Beware!!

I called Cole's in Garden Grove at 11:30 a.m., the technician didn't show up till 9:00 P.M. He checked a heating problem and it needed a part worth $7.00 & the service price of $69.00. Instead he asked for a markup price of $256.00. I googled the name of the part immediately and asked why he was asking for so much of a difference?? He replied, "I have to pay for the gas, truck, advertisement, and I'm also like a doctor." I only paid the $69.00 and canceled his service. The people at the help desk at the part store indicated to me how to install it. Also, the gas company comes out to check the furnace for free!! What a rip off! Stay away from Cole's. Just like any mechanic, they tried to take advantage of me because I'm a single woman. Shame on you Cole service.

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0 out of 1 people found this review helpful.

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I had a plumbing issue recently, not only did cole's arrive in a very timely manner the guy was so friendly and put together. I would highly reccommend coles. The office was friendly and helpful too. My neighbors had their furnace worked on and replaced by coles too and they said everything went smooth and price was great. I will continue to use the company in the future. Hope this was helpful.

5
★★★★★

I had a plumbing issue recently, not only did cole's arrive in a very timely manner the guy was so friendly and put together. I would highly reccommend coles. The office was friendly and helpful too. My neighbors had their furnace worked on and replaced by coles too and they said everything went smooth and price was great. I will continue to use the company in the future. Hope this was helpful.

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My outside AC compressor would not kick on. I called Cole because I always received fair and honest form now former technician Andrew. I got a 4:00PM appointment and the tecniciab didn't arrive till 9:15PM. When David finally arrived he was very friendly and very quickly diagnosed the problem. It was a capacator on the outside unit. He told me he had one more on his truck and since i was a long time customer He would "give me a break and install it for only $300.00. My wife and daughter had been suffering in the heat for three days so I reluctantly told him to go ahead. I was seething inside because I was with my cousin who had contractor's licence when we bought the entire compressor unit new from Grainger for only $350.00 about six yaers ago. Isn't it funny how with a straight face they can charge $300.00 for what is actually a $30.00 part? I can't picture Andrew doing this. I'm guessing that could be why he's now a former employee.
Three years ago I needed to replace my indoor furnace unit. Being always satisfied with Andrew's honesty and professionalism I called Cole for an estimate. Luckily I called two other companys. Cole wanted $4000.00 to install the exact same unit I had installed from a competitor for $1900.00.
To sum it all up, if you want to get ripped off, call Cole Services.
Sincerely,
Richard

1
★☆☆☆☆

My outside AC compressor would not kick on. I called Cole because I always received fair and honest form now former technician Andrew. I got a 4:00PM appointment and the tecniciab didn't arrive till 9:15PM. When David finally arrived he was very friendly and very quickly diagnosed the problem. It was a capacator on the outside unit. He told me he had one more on his truck and since i was a long time customer He would "give me a break and install it for only $300.00. My wife and daughter had been suffering in the heat for three days so I reluctantly told him to go ahead. I was seething inside because I was with my cousin who had contractor's licence when we bought the entire compressor unit new from Grainger for only $350.00 about six yaers ago. Isn't it funny how with a straight face they can charge $300.00 for what is actually a $30.00 part? I can't picture Andrew doing this. I'm guessing that could be why he's now a former employee.
Three years ago I needed to replace my indoor furnace unit. Being always satisfied with Andrew's honesty and professionalism I called Cole for an estimate. Luckily I called two other companys. Cole wanted $4000.00 to install the exact same unit I had installed from a competitor for $1900.00.
To sum it all up, if you want to get ripped off, call Cole Services.
Sincerely,
Richard

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I had a heating problem. I called Cole and got burned. It needed a heat sensor which is a very small item, maybe an inch long and less than an ounce. They charged me $197 for the small part. I figured I was getting burned but it was fairly cold outside and I wanted to get the heater going. The guy told me you need a license to buy the part which I doubted, but wasn`t sure. I found the part online several places for $12.54 all the way to $13.14. It was $286 total and I could have fixed in five minutes had I known the problem. I could understand some markup, but that is a real burn, I would avoid them, they are dishonest.

1
★☆☆☆☆

I had a heating problem. I called Cole and got burned. It needed a heat sensor which is a very small item, maybe an inch long and less than an ounce. They charged me $197 for the small part. I figured I was getting burned but it was fairly cold outside and I wanted to get the heater going. The guy told me you need a license to buy the part which I doubted, but wasn`t sure. I found the part online several places for $12.54 all the way to $13.14. It was $286 total and I could have fixed in five minutes had I known the problem. I could understand some markup, but that is a real burn, I would avoid them, they are dishonest.

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0 out of 1 people found this review helpful.

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I hired COLE services to preform their A/C Tune-Up special. When they got to my house, instead of preforming the Tune-Up, they ran a diagnosis, without my or my tenant permission and came up with a list of things that needs to be fixed before they can Tune-up my AC. I reviewed the list, totally over $3000.00, and one of the items on the list was "heat $ cool Circuit Board" for 1,169.47. I called my warranty and they send their guy to do the same thing. Long story short, the warranty guy told us to throw that list in the trash, my system was fine and it only need the thermostat replaced. The system is small for the area but other than that and some cleaning and changing the filter (about $26) everything else should be fine. He also mention that a brand new Circuit board is around $350.00.

I'm glad I didn't go with COLE advise and waste all the money for nothing. COLE is a horrible and dishonest company so stay away from these people.

1
★☆☆☆☆

I hired COLE services to preform their A/C Tune-Up special. When they got to my house, instead of preforming the Tune-Up, they ran a diagnosis, without my or my tenant permission and came up with a list of things that needs to be fixed before they can Tune-up my AC. I reviewed the list, totally over $3000.00, and one of the items on the list was "heat $ cool Circuit Board" for 1,169.47. I called my warranty and they send their guy to do the same thing. Long story short, the warranty guy told us to throw that list in the trash, my system was fine and it only need the thermostat replaced. The system is small for the area but other than that and some cleaning and changing the filter (about $26) everything else should be fine. He also mention that a brand new Circuit board is around $350.00.

I'm glad I didn't go with COLE advise and waste all the money for nothing. COLE is a horrible and dishonest company so stay away from these people.

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1 out of 1 people found this review helpful.

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I called cole services because i had a main line stoppage and needed rooter service. Cole services quoted a 49.50 service fee to come out and diagnose the problem! when they arrived i new from the get go i was in for the old roto rooter ream job. they wanted over $350.00 to clear the main from a clean out and an additional $400+ to camera the line!!! when it was all said an done they wanted over $10,000 to repair the sewer main line.

So i called this company called Kid Rooter Plumbing and drains that my neighbor had used and recommended me to use. When they arrived i said to my self here we go again, same greet and meet with shoe covers at the door and checking the water pressure to the home and water temp at fixtures in side our home. So the technician continued to quote me for a camera inspection for $125 and told me if they had cleared the line the camera inspection would have been free and the main line would have been $149 with camera inspection!!! He then offered different options from a spot repair of $950.00, or dig up of the 20' section of damaged pipe and replace with new piping for 2,100 and get this; this is the kicker remember coles $10,000 reline? they will do it for $4995.00 can you believe that!!! same life time warranty and transfer if home is sold and all.

So my recommendation is to watch out for those rooter ream jobs like cole service offers and look around for reasonable prices for the same quality service but with out having to take out a second mortgage to pay for a kitchen faucet!

I now use Kid Rooter plumbing and Drains out of long beach for my plumbing challenges. they have a A+ rating with the BBB and are fully lic&bonded and insured. visit their web site @ www.kidrooter.com

1
★☆☆☆☆

I called cole services because i had a main line stoppage and needed rooter service. Cole services quoted a 49.50 service fee to come out and diagnose the problem! when they arrived i new from the get go i was in for the old roto rooter ream job. they wanted over $350.00 to clear the main from a clean out and an additional $400+ to camera the line!!! when it was all said an done they wanted over $10,000 to repair the sewer main line.

So i called this company called Kid Rooter Plumbing and drains that my neighbor had used and recommended me to use. When they arrived i said to my self here we go again, same greet and meet with shoe covers at the door and checking the water pressure to the home and water temp at fixtures in side our home. So the technician continued to quote me for a camera inspection for $125 and told me if they had cleared the line the camera inspection would have been free and the main line would have been $149 with camera inspection!!! He then offered different options from a spot repair of $950.00, or dig up of the 20' section of damaged pipe and replace with new piping for 2,100 and get this; this is the kicker remember coles $10,000 reline? they will do it for $4995.00 can you believe that!!! same life time warranty and transfer if home is sold and all.

So my recommendation is to watch out for those rooter ream jobs like cole service offers and look around for reasonable prices for the same quality service but with out having to take out a second mortgage to pay for a kitchen faucet!

I now use Kid Rooter plumbing and Drains out of long beach for my plumbing challenges. they have a A+ rating with the BBB and are fully lic&bonded and insured. visit their web site @ www.kidrooter.com

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My mom is having plumbing hell right now. She has pipe issues in the main line under the kitchen. A few years ago, there was a hole in the kitchen. Actually, it turned out to be TWO holes in the pipe, so there were two holes dug in the kitchen. It was a pain to fix back up.

This time, my mom called Cole's because they recently fixed a clog in the garage. They found the issue, and had to cut up the brand-new carpet to get to it, but they said they should be able to re-lay it when they are finished.

They also found another problem in the newly redesigned bathroom, under the pretty sink. My mom was worried that she may not have enough tile to repair the floor, and they said that they've never broken a single tile when they've had to remove it to drill through the floor.

She loves them. Also, this (as you can gather from drilling through floor talk) is going to be expensive. They finance! It's one year like cash. No interest. Amazing.

My mom wants to adopt one of the plumbers, so they're also nice.

PROS: Great service, very knowledgeable
CONS:

5
★★★★★

My mom is having plumbing hell right now. She has pipe issues in the main line under the kitchen. A few years ago, there was a hole in the kitchen. Actually, it turned out to be TWO holes in the pipe, so there were two holes dug in the kitchen. It was a pain to fix back up.

This time, my mom called Cole's because they recently fixed a clog in the garage. They found the issue, and had to cut up the brand-new carpet to get to it, but they said they should be able to re-lay it when they are finished.

They also found another problem in the newly redesigned bathroom, under the pretty sink. My mom was worried that she may not have enough tile to repair the floor, and they said that they've never broken a single tile when they've had to remove it to drill through the floor.

She loves them. Also, this (as you can gather from drilling through floor talk) is going to be expensive. They finance! It's one year like cash. No interest. Amazing.

My mom wants to adopt one of the plumbers, so they're also nice.

PROS: Great service, very knowledgeable
CONS:

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1 out of 3 people found this review helpful.

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