Molly Maid of Lake Grapevine

★☆☆☆☆
  • 1152 W. Main St.

    Lewisville, TX 75067

    Map & Directions
  • 210-247-4779

About Molly Maid of Lake Grapevine

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The initial "Deep Clean" was not thorough in the least! Missed simple things like fireplace mantle, chair rails, nic nacs, china cabinet. Many obvious glass surfaces not done. This was ridiculous considering my house is only 1900 squ ft - NOT that much to clean. Called to let manager know, and I simply asked that these things be addressed during the next cleaning (didn't ask for a refund or anything - just asked that the matter be corrected the next time) Next visit was even worse! Nothing was corrected and all the same things were overlooked PLUS they put my cat litter scoop on the dresser - YUCK! I called to complain and cancel service, was told the owner would contact me - NOTHING - no call. BUT they certainly didn't waste time cashing my check. 2 weeks later the same manager called to tell me her crew would be here for scheduled service. I could not believe these people! This time I actually talked to the owner who said she could do nothing to rectify the matter at this point. Unbelievably poor service all the way around!

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★☆☆☆☆

The initial "Deep Clean" was not thorough in the least! Missed simple things like fireplace mantle, chair rails, nic nacs, china cabinet. Many obvious glass surfaces not done. This was ridiculous considering my house is only 1900 squ ft - NOT that much to clean. Called to let manager know, and I simply asked that these things be addressed during the next cleaning (didn't ask for a refund or anything - just asked that the matter be corrected the next time) Next visit was even worse! Nothing was corrected and all the same things were overlooked PLUS they put my cat litter scoop on the dresser - YUCK! I called to complain and cancel service, was told the owner would contact me - NOTHING - no call. BUT they certainly didn't waste time cashing my check. 2 weeks later the same manager called to tell me her crew would be here for scheduled service. I could not believe these people! This time I actually talked to the owner who said she could do nothing to rectify the matter at this point. Unbelievably poor service all the way around!

 

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