Chesapeake House Cleaning

★★☆☆☆

About Chesapeake House Cleaning

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1.5 2
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We found CHC to have mediocre cleaning. Examples include not fixing blankets on sofas and leaving lights on (multiple times). The team was there for 45 minutes for a weekly cleaning and I just didn't think I was getting the value for the money I was spending.

2
★★☆☆☆

We found CHC to have mediocre cleaning. Examples include not fixing blankets on sofas and leaving lights on (multiple times). The team was there for 45 minutes for a weekly cleaning and I just didn't think I was getting the value for the money I was spending.

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Do not hire this company. I went through ServiceMagic and received 3 company names; however, Chesapeake Cleaning was the first to call. I spoke to Laura Brown, the owner and received information concerning the details and pricing. I called her back and scheduled a time--27 Jun. She said her employees would be at the house between 0930-1000 due to child sitting issues--I said great. On 27 Jun, we waited until 1200 to call Ms Brown and ask, "where are your employees?" and she told my husband that she had no one scheduled. I called and she remembered the phone conversation and said it was her fault and everyone is allowed a mistake. I mentioned that we had taken off from work, waited, and now would have to reschedule. She wanted me to reschedule for Monday and I told her no--actually she wanted me to call the carpet cleaning service and ask them to reschedule so that she could come on Monday. I wanted her to come on Saturday then due to this being a move-out cleaning and we needed to stay within a time period. She arrived Saturday, 28 Jun. The ladies were nice; however, Ms Brown was not. The cleaning was not good. I found cheese pieces still in the refrigerator, the freezer area still had fingerprints, the stove was still wet and the water had dripped into the area below the stove. Ms Brown said that was normal and that I would need to wipe it out...no, I am paying you to do that. There was "ick" still in the sink and dirt on the carpets and floor. I asked her since she made the mistake of not writing the appointment in her book and that we took off work for the appointment and then had to give up a Saturday morning, would she give a 10% discount and she said no. She even said no to a military discount and did not give me a receipt. I believe her professionalism is less than desirable and the work done was less than desirable. With us being in the military, word of mouth could have really helped her company with the frequent military moves around the Post; however, I am now telling all: do not hire this company.

1
★☆☆☆☆

Do not hire this company. I went through ServiceMagic and received 3 company names; however, Chesapeake Cleaning was the first to call. I spoke to Laura Brown, the owner and received information concerning the details and pricing. I called her back and scheduled a time--27 Jun. She said her employees would be at the house between 0930-1000 due to child sitting issues--I said great. On 27 Jun, we waited until 1200 to call Ms Brown and ask, "where are your employees?" and she told my husband that she had no one scheduled. I called and she remembered the phone conversation and said it was her fault and everyone is allowed a mistake. I mentioned that we had taken off from work, waited, and now would have to reschedule. She wanted me to reschedule for Monday and I told her no--actually she wanted me to call the carpet cleaning service and ask them to reschedule so that she could come on Monday. I wanted her to come on Saturday then due to this being a move-out cleaning and we needed to stay within a time period. She arrived Saturday, 28 Jun. The ladies were nice; however, Ms Brown was not. The cleaning was not good. I found cheese pieces still in the refrigerator, the freezer area still had fingerprints, the stove was still wet and the water had dripped into the area below the stove. Ms Brown said that was normal and that I would need to wipe it out...no, I am paying you to do that. There was "ick" still in the sink and dirt on the carpets and floor. I asked her since she made the mistake of not writing the appointment in her book and that we took off work for the appointment and then had to give up a Saturday morning, would she give a 10% discount and she said no. She even said no to a military discount and did not give me a receipt. I believe her professionalism is less than desirable and the work done was less than desirable. With us being in the military, word of mouth could have really helped her company with the frequent military moves around the Post; however, I am now telling all: do not hire this company.

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