We recently added a paver stone border to our existing patio. For this project, I had several different bids and Scapes Northwest was the most reasonably priced so we decided to go with them. I am extremely happy with the results...the patio looks great and is installed correctly. Brian and his crew were knowledgeable and friendly and knew exactly what needed to be done to make our patio look great. We have already had Brian out to do a bid on another project for our backyard...I highly recommend Scapes Northwest for your patio or landscape needs.
Brian was simply awesome because he was able to work with my wife and easily visualize what she wanted. He was also able to work very well with our budget to get us to where we wanted to go. He also provided valuable suggestions in the bargain. Going above and beyond, he also cleaned up other areas not within the contract just as an example of the professionalism that he always displays. When my wife and I had some concerns with the work in progress, he took them extremely seriously and made sure that all our concerns were addressed. I would surely recommend Scapes NW to anyone that I know would like class quality work. Thanks Brian.
We hired Brian and his crew for a 300sf bluestone patio. We evaluated three other bids prior to picking Scapes Northwest. Brian clearly knew exactly how the project needed to be done and his experience showed. Others who bid either did not know about the material or wanted to charge a huge fee. They bid a fair price, work was completed on time, they did a great job. In the end their work looks amazing! Not only does it look perfect it is also properly installed, proper drainage and proper raw materials. We have hired them again for another smaller project.
The review left below is false and untrue! She had contacted us about a different problem, never mentioning a problem with the initial work we did. She was called back and several msgs. were left as we played phone tag back and forth (I have the phone records). I went out to her property to see what was going on and saw where water had sprung up in a different part of the yard. It is not possible that we created this new problem. The initial problem was that 10 small natural springs had bubbled up in an area of her backyard which we redirected. A new spring had sprung up in a different corner of the yard, and up-hill from where the initial problem was addressed. I also checked out the area we initially worked on while there and it looked fine (other than the lawn being tore up from the dog). I wasn't able to help with the work at the time and left a msg. that we couldn't help out. We played more phone tag for awhile before I finally gave up and stopped trying to reach her (I actively work on the jobs and cannot take calls while working, I return calls at the end of the day). I should of continued to try and make contact, that's where I made a mistake. Since learning of the review, I've e-mailed her explaining what happened, asking what the problem was with the initial work and what we can do to take care of it, I have yet to receive a response.
Scapes Northwest, Inc.
We had a great experience with Scapes Northwest. We had hired them to cut back our sloped backyard, install a retaining wall and do a paver patio. Wow! The finished result is incredibly beautiful and the attention to detail is impressive. The price was fair and making changes was easy. The crew was there on time, was easy to work with and very friendly. There was one delay, but I was called that morning and informed of the delay. I would definitely hire Scapes Northwest again!
Horrible. After Brian came out and did the original work I called him over a dozen times to return and look at possible problem with the initial work. Never could get a returned phone call from the guy. If you are looking for someone who supports his work I wouldn't use this guy. And I definitely wont be a repeat customer.
I first contacted Brain Lindemuth (owner) in early August 2007 about building a patio in my backyard. When he came out, he was friendly and offered some good ideas about the project. I got his bid on August 20, and after visiting one of his projects and discussing it with my wife, we signed a contract with him in mid-September.
Now let me say that we are pleased with what we eventually got. However, here are some of the problems we had:
1. He said they'd be there everyday and would not do anything in-between. I have this in writing as well. This was a falsehood. They would be gone for days at a time and one of the workers told us that they were working on another project.
2. The retaining wall they built sat on approximately 1" of gravel (I have photos of this), which is completely unacceptable. 4" is the minimum. The product installation guide says 6". I had them rebuild it. Lucky I caught it. Brian didn??t argue with me on this and said he would make sure they??d fix it. They did (I think).
3. One side of the patio was supposed to have an arc. What they actually built was shaped like a lopsided parabola. (I have photos of this too). It was awful. I had them rebuild it. They did it again, and again it was awful. Finally, Brian came out and fixed it (but where was he in the first place?) This was the key problem: Brian was rarely there to make sure things went right.
4. They built a set of steps that led from the lower patio to the upper patio. In the first attempt, the sides were not square so that they flared out, one step sat crooked, and one tread didn't abut the riser in the back leaving a 1.5" gap behind the tread. I actually pointed this out to Brian. He was so defensive about it that I really wanted to fire him immediately. But he calmed down, I calmed down, and he agreed to rebuild the steps. They redid, and they made the same mistakes again. They finally got it right at the same time they rebuilt the retaining wall (see #5 below).
5. One retaining wall that held up one end of the upper patio was not parallel to the surface of the pavers. Consequently, the pavers didn't properly meet up with the wall cap that bordered the patio. Brian argued vehemently with me about this, that it is "not done" and that is the way it is suppose to be. It was obvious that his worker (Carlos) made messed it up. We're both looking at it like the proverbial elephant-in-the-room, and Brian is pretending he doesn't see it. He actually tried to tell me that the way to level it off was to run a progressively thick layer of mortar under the wall-cap/patio-border. If they did that, the mortar layer would be at least 1" thick at the end of the wall. Well, they eventually had to tear down the entire wall to fix. Fine with me. At least they did fix it, but I had to be on him to get it done.
I don't know how experienced Brian actually is, but if I were to identify the central source of the problem, it is his very poor communication skills. I could rarely reach him on the phone. I send him multiple e-mails that duplicated the voice messages I left. Just when I thought he had decided to walk away from the project, he'd call me or e-mail me, and sometimes it seemed he hadn't even gotten my messages.
This communication problem extended to his workers. I don't really know how much he told them about the project, but he did tell me once that he didn't want to burden them with too much information. I could have guessed that. I think the actual reason he didn't "burden" them was that he didn't know himself. He told the only English-speaking person what he wanted for the day, and left them to do work it out. And since the workers weren't great (or allowed to) make decisions about anything, they ended up building and building until there was an obvious problem. Well, I think they would have just gone right along building if I hadn't stopped them.
When it was all done, we were happy with the results. However, Brian then billed us for stuff that he called "extra", like change orders. In fact, these were just costs that he incurred in repairing his mistakes. When I disputed this, we argued again, him telling me that I was taking food from his family. I stuck to my guns and told him I was not going to pay for his mistakes. In the end, however, I paid him for over half of the cost of the extras, hoping to avoid some future unpleasantness.
There were more problems, but these are the main ones. If a problem develops, I'm not sure what I'll do. I really can't imagine going back to Brian, even though the law requires him to fix problems that arise within a year of construction. I strongly recommend you avoid this contractor, even if it means spending more money.
Hired Scapes to put in a sprinkler system and flower beds. Solid work.