The Salon at 10 Newbury

★★★★★
  • 10 Newbury St

    Boston, MA 02116

    Map & Directions
  • 617-247-4900

About The Salon at 10 Newbury

Hours
Tue 08:00 AM-05:00 PM;Wed 08:00 AM-08:00 PM;Thu 08:00 AM-08:00 PM;Fri 09:00 AM-09:00 PM;Sat 09:00 AM-05:00 PM
4.875 16
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I went to see Pat, the owner, to purchase a wig a few weeks before my first Chemo treatment, based on these reviews. I let her know that I was newly diagnosed with Cancer & it was extremely distressing and traumatic to me-the thought of losing my hair.

I was not able to find one that 'fit' me easily. None had fit my description as I had relayed to Pat- Pat said to me several times in a condescending, harsh tone, each time I had expressed that a particular wig was not what I was looking for- "You are making this more complicated than it is!"

I decided on a wig- and overheard Pat giving my order on the phone with a much shorter length than I had ordered & was promised. I interrupted to say that it was- She slammed down the phone, banged her hands on the table & as close to my face as she could get said, "You are making this more complicated than it is!!" in a very harsh, disrespectful way. I asked if my head had been measured correctly? She threw the measuring tape from her neck to an employer nearby, demanded, "Measure her head!!" My hair measured much longer than what Pat had ordered.

I did decide on a wig & shown a color I liked- I live about an 1 1/2 hours away. I was called, told that one wig came in a little light but similar to what I had ordered & another one darker- I could choose which one I wanted. One wig was so light that it was almost white, the other wig was red!! I put on the lighter one- so upset & traumatized. Long way to travel and costly to be so mislead and disappointed!

I was told with each wig that I had tried on- that they looked good on me, despite that they were not what I wanted- "You are too fussy, it can't look exactly like you want because it's a wig!" she said to me sharply more than once.

I left, not intending to go back and planning to make a complaint against for her mistreating me.

I left her a voice message that I was traumatized by the thought of losing my hair, treated with complete disrespect, and inappropriate, unethical & unprofessional behavior. She had cause me much distress. It was HER job to make the procedure uncomplicated, not mine! She had made my experience as a recently diagnosed, distressed Cancer patient about to lose her hair....as an extremely unpleasant, miserable and traumatizing experience. I let her know that I was capable of giving her the bad reviews she deserved along with making a formal complaint against her. She had boldly harassed me!

I was called by Pat the next day- in a meek voice, "Are you going to make a complaint against me?" I told her I had every intention of doing so if her unacceptable and inappropriate treatment continued. She then said that she was going to give me a big discount on a human hair blend wig instead. I thought she was trying to 'make things right' with me. I made the long stressful expensive trip again- maybe this wig will be a good one? (would I be subjected to more disrespect and verbal abuse I wondered?)

At one point, Pat had said to me "I'm going to call my attorney about you harassing me!" "Oh? And how was I harassing you?" "You keep coming back!"

Pat said that she would pick out a wig -which was dyed but was not even close to my desired hair color. It was also much shorter & the part was on the side- looked like that which is found on a doll's head- not much different when trying to part it in the middle as I preferred. Pat thought I was imagining that the part was not in the middle. She let me know that she was doing me a big favor-by discounting the wig. I pointed out that she was still making money on it however...... Pat then came right up to my face, "I am losing money on it!!" I was convinced at that point that she was way too inappropriate, unethical and unprofessional for me to ever want to deal with her again.

At this point it was down to almost the last minute, however.... I needed to purchase a wig before my 1st Chemo treatment as was suggested to me by others in case my hair fell out soon...She agreed that if I found another wig within 2 days that she would give me my money back.

I called, said that I would bring the wig back. "Mail it-I'll refund your money" I told her that I was in the area, ready to bring it in. "Stay downstairs! I'll have someone come pick it up & I'll refund your credit card!!" I told her....."No, I will come up with the wig & will get my credit on my credit card at that time, which I did. She promised to reimburse me for all of my wasted trips & travel expenses- she gave me a check for 1/3 the amount instead. "Take it or leave it!!"

***Brothers and Sisters diagnosed with Cancer- I recommend you go to a respectful, empathetic, appropriate salon for a wig. We are in enough distress & need to focus on healing. We shouldn't have to be subjected to this horrific treatment.

Pat, you are a shame & embarrassment to all of us in the Cancer Community!

1
★☆☆☆☆

I went to see Pat, the owner, to purchase a wig a few weeks before my first Chemo treatment, based on these reviews. I let her know that I was newly diagnosed with Cancer & it was extremely distressing and traumatic to me-the thought of losing my hair.

I was not able to find one that 'fit' me easily. None had fit my description as I had relayed to Pat- Pat said to me several times in a condescending, harsh tone, each time I had expressed that a particular wig was not what I was looking for- "You are making this more complicated than it is!"

I decided on a wig- and overheard Pat giving my order on the phone with a much shorter length than I had ordered & was promised. I interrupted to say that it was- She slammed down the phone, banged her hands on the table & as close to my face as she could get said, "You are making this more complicated than it is!!" in a very harsh, disrespectful way. I asked if my head had been measured correctly? She threw the measuring tape from her neck to an employer nearby, demanded, "Measure her head!!" My hair measured much longer than what Pat had ordered.

I did decide on a wig & shown a color I liked- I live about an 1 1/2 hours away. I was called, told that one wig came in a little light but similar to what I had ordered & another one darker- I could choose which one I wanted. One wig was so light that it was almost white, the other wig was red!! I put on the lighter one- so upset & traumatized. Long way to travel and costly to be so mislead and disappointed!

I was told with each wig that I had tried on- that they looked good on me, despite that they were not what I wanted- "You are too fussy, it can't look exactly like you want because it's a wig!" she said to me sharply more than once.

I left, not intending to go back and planning to make a complaint against for her mistreating me.

I left her a voice message that I was traumatized by the thought of losing my hair, treated with complete disrespect, and inappropriate, unethical & unprofessional behavior. She had cause me much distress. It was HER job to make the procedure uncomplicated, not mine! She had made my experience as a recently diagnosed, distressed Cancer patient about to lose her hair....as an extremely unpleasant, miserable and traumatizing experience. I let her know that I was capable of giving her the bad reviews she deserved along with making a formal complaint against her. She had boldly harassed me!

I was called by Pat the next day- in a meek voice, "Are you going to make a complaint against me?" I told her I had every intention of doing so if her unacceptable and inappropriate treatment continued. She then said that she was going to give me a big discount on a human hair blend wig instead. I thought she was trying to 'make things right' with me. I made the long stressful expensive trip again- maybe this wig will be a good one? (would I be subjected to more disrespect and verbal abuse I wondered?)

At one point, Pat had said to me "I'm going to call my attorney about you harassing me!" "Oh? And how was I harassing you?" "You keep coming back!"

Pat said that she would pick out a wig -which was dyed but was not even close to my desired hair color. It was also much shorter & the part was on the side- looked like that which is found on a doll's head- not much different when trying to part it in the middle as I preferred. Pat thought I was imagining that the part was not in the middle. She let me know that she was doing me a big favor-by discounting the wig. I pointed out that she was still making money on it however...... Pat then came right up to my face, "I am losing money on it!!" I was convinced at that point that she was way too inappropriate, unethical and unprofessional for me to ever want to deal with her again.

At this point it was down to almost the last minute, however.... I needed to purchase a wig before my 1st Chemo treatment as was suggested to me by others in case my hair fell out soon...She agreed that if I found another wig within 2 days that she would give me my money back.

I called, said that I would bring the wig back. "Mail it-I'll refund your money" I told her that I was in the area, ready to bring it in. "Stay downstairs! I'll have someone come pick it up & I'll refund your credit card!!" I told her....."No, I will come up with the wig & will get my credit on my credit card at that time, which I did. She promised to reimburse me for all of my wasted trips & travel expenses- she gave me a check for 1/3 the amount instead. "Take it or leave it!!"

***Brothers and Sisters diagnosed with Cancer- I recommend you go to a respectful, empathetic, appropriate salon for a wig. We are in enough distress & need to focus on healing. We shouldn't have to be subjected to this horrific treatment.

Pat, you are a shame & embarrassment to all of us in the Cancer Community!

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.

I am a fifteen year old girl and have been to the Salon 10 many times. I was diagnosed with alopecia when I was 7 years old. I went to Pat when I was entering Middle School, and she knew exactly what I was looking for, and made sure that I

3
★★★★★

I am a fifteen year old girl and have been to the Salon 10 many times. I was diagnosed with alopecia when I was 7 years old. I went to Pat when I was entering Middle School, and she knew exactly what I was looking for, and made sure that I

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I have gone to The Salon at 10 Newbury's Hair Replacement Center since I was diagnosed w/ breast cancer in May at age 24. From the start, Pat and the team there have been amazing, and have made the experience of hair loss due to

3
★★★★★

I have gone to The Salon at 10 Newbury's Hair Replacement Center since I was diagnosed w/ breast cancer in May at age 24. From the start, Pat and the team there have been amazing, and have made the experience of hair loss due to

.

My daughter realized that she was unable to stop pulling her hair (tricotillomania) and asked if we could go wig shopping before school began for Fall. I started the process by looking for wigs on the internet and then saw the write-up for The Salon at 10 Newbury. I called to make an appointment with Pat and we were able to go in the same day. We were both very comfortable with Pat from the moment we met her. She was kind, compassionate and extremely knowledgeable and, as we found out, very good at picking out and customizing a beautiful, and I mean, beautiful wig for my daughter. Pat had it ready before school started which made my daughter and me so happy !

I would highly recommend Pat for anyone who is thinking of using a hair piece or wig.

5
★★★★★

My daughter realized that she was unable to stop pulling her hair (tricotillomania) and asked if we could go wig shopping before school began for Fall. I started the process by looking for wigs on the internet and then saw the write-up for The Salon at 10 Newbury. I called to make an appointment with Pat and we were able to go in the same day. We were both very comfortable with Pat from the moment we met her. She was kind, compassionate and extremely knowledgeable and, as we found out, very good at picking out and customizing a beautiful, and I mean, beautiful wig for my daughter. Pat had it ready before school started which made my daughter and me so happy !

I would highly recommend Pat for anyone who is thinking of using a hair piece or wig.

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.

When I finally made the decision to where a hair piece, I found Pat. My experience was more than I could have asked for. My hair was so fine you could see my scalp and this made me look old. After being fitted for a hair piece I now have a finished look that make me look 10 years younger. I say this because now people stop me and say " WOW! you look great, what have to done to your self, did you loose weight. (I wish).
Thanks Pat for making me look and feel wonderful.
Judy O

2
★★★★★

When I finally made the decision to where a hair piece, I found Pat. My experience was more than I could have asked for. My hair was so fine you could see my scalp and this made me look old. After being fitted for a hair piece I now have a finished look that make me look 10 years younger. I say this because now people stop me and say " WOW! you look great, what have to done to your self, did you loose weight. (I wish).
Thanks Pat for making me look and feel wonderful.
Judy O

Pros: Very professional

Cons: none

.

The hardest part of my experience was making that first phone call to Patricia. After that, it was easy. From the moment my daughter and I entered the salon, we were made to feel at ease and welcome. My thin hair had been an embarrassment for far too long and it was with both excitement and anticipation that I went to see Patricia. Her gentle manner, superior expertise, and willingness to listen all contributed to a wonderful experience. I proudly wore my new wig out of the salon! I highly recommend this wonderful salon and Patricia Wrixon to anyone suffering the effects of chemo or alopecia.

2
★★★★★

The hardest part of my experience was making that first phone call to Patricia. After that, it was easy. From the moment my daughter and I entered the salon, we were made to feel at ease and welcome. My thin hair had been an embarrassment for far too long and it was with both excitement and anticipation that I went to see Patricia. Her gentle manner, superior expertise, and willingness to listen all contributed to a wonderful experience. I proudly wore my new wig out of the salon! I highly recommend this wonderful salon and Patricia Wrixon to anyone suffering the effects of chemo or alopecia.

Pros: Pat was kind, understanding, and knowledgeable

Cons: None!

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If you are facing chemotherapy, you MUST get in to Salon 10..... This will be the place for you - heaven sent! Pat knows exactly what you need, even before you know - and = her kindness and professionalism exceed all - we are lucky to have Salon 10

2
★★★★★

If you are facing chemotherapy, you MUST get in to Salon 10..... This will be the place for you - heaven sent! Pat knows exactly what you need, even before you know - and = her kindness and professionalism exceed all - we are lucky to have Salon 10

.

The Salon At 10 Newbury is a beautiful salon conveniently located on Newbury Street. Unfortunately, my visit to the salon was just after a shocking breast cancer diagnosis at a young age; I learned that I would be losing my hair very soon due to chemotherapy. Very fortunately, I had done my research and learned that Pat Wrixon had a wonderful reputation for matching clients with the perfect wig. From the moment I met Pat, I knew I was in good hands. Not only is she super knowledgeable, Pat is highly sensitive to the emotional needs of clients going through trying times like mine, and a great listener. She was very attentive to my wishes, while gently making suggestions based on her many years of experience. Pat and her team generously spent hours with me and walked me through every step of finding my perfect wig: from choosing the right color, length, and type of hair, shaving off my real hair, teaching me how to shampoo the wig, cutting, blowing and styling the wig, etc. Pat and every stylist I worked with were so professional, patient, and talented. During difficult times, it makes all the difference in the world when people take the time to show you that they really care and want to make you happy. This alone, would motivate me to right a glowing review of this special salon. Though, I should definitely mention that my wig turned out absolutely gorgeous!!! It is just like my natural hair only much, much better and easy to manage! It would have to be pried off my head once chemotherapy is over, except that I am anxious to see how the wizards at 10 Newbury can transform the new hair that grows in! I have gone to many, many salons in Boston. No matter how you look at it, Cancer is BAD. However, I have found that there can be some good things that come from having cancer. For me, meeting Pat and knowing that I have finally found a salon where I can always count on great service, genuine cutsomer care, and cutting edge style is a VERY GOOD THING.

2
★★★★★

The Salon At 10 Newbury is a beautiful salon conveniently located on Newbury Street. Unfortunately, my visit to the salon was just after a shocking breast cancer diagnosis at a young age; I learned that I would be losing my hair very soon due to chemotherapy. Very fortunately, I had done my research and learned that Pat Wrixon had a wonderful reputation for matching clients with the perfect wig. From the moment I met Pat, I knew I was in good hands. Not only is she super knowledgeable, Pat is highly sensitive to the emotional needs of clients going through trying times like mine, and a great listener. She was very attentive to my wishes, while gently making suggestions based on her many years of experience. Pat and her team generously spent hours with me and walked me through every step of finding my perfect wig: from choosing the right color, length, and type of hair, shaving off my real hair, teaching me how to shampoo the wig, cutting, blowing and styling the wig, etc. Pat and every stylist I worked with were so professional, patient, and talented. During difficult times, it makes all the difference in the world when people take the time to show you that they really care and want to make you happy. This alone, would motivate me to right a glowing review of this special salon. Though, I should definitely mention that my wig turned out absolutely gorgeous!!! It is just like my natural hair only much, much better and easy to manage! It would have to be pried off my head once chemotherapy is over, except that I am anxious to see how the wizards at 10 Newbury can transform the new hair that grows in! I have gone to many, many salons in Boston. No matter how you look at it, Cancer is BAD. However, I have found that there can be some good things that come from having cancer. For me, meeting Pat and knowing that I have finally found a salon where I can always count on great service, genuine cutsomer care, and cutting edge style is a VERY GOOD THING.

Pros: Best Salon in Boston!

Cons: None

.

Making the decision to wear a hair piece was very difficult for me. Pat Wrixon at The Salon at 10 Newbury helped me to accept the inevitable. She has a remarkable gift of calmness, patience and knowledge that convinces you that it is the right resolution, but she never tries to influence you.
Each time I have returned for a trim of my own hair, she has been more than willing to spend time with me. I am very grateful.

2
★★★★★

Making the decision to wear a hair piece was very difficult for me. Pat Wrixon at The Salon at 10 Newbury helped me to accept the inevitable. She has a remarkable gift of calmness, patience and knowledge that convinces you that it is the right resolution, but she never tries to influence you.
Each time I have returned for a trim of my own hair, she has been more than willing to spend time with me. I am very grateful.

.

Coming from someone like me, this is a very big deal. I have been searching too long for a good stylist in Boston who is good at both coloring and cutting, and of the 2 years I have lived here I had not yet found one. I have tried over ten stylists at the top-rated salons on Newbury, but never returned for a second visit to a single one, until I heard about the Salon at 10 Newbury and had Elie recommended to me. I have very long thick blonde hair that is hard to manage and is pretty dried out from at least 5 years of color treatment, but Elie literally transformed my hair into something that did not even look like my own... It was amazing. I brought in a few pictures of what I thought I wanted and Elie ran with it and added his own suggestions. The color was Perfect and the cut was just what I wanted, not too much but not too little. So many stylists will blindly do exactly what you tell them to do without a care as to whether it is the most practical or whether it is a good look for you. Thanks to Elie and his 15+ years of experience and his genuine passion for making your hair look good, I saved myself money, time, and whatever health my hair had left. Plus-- most importantly, my hair looks and feels Great, so I look and feel great. I will never go to another salon as long as I live in Boston!! Thanks Elie :)

2
★★★★★

Coming from someone like me, this is a very big deal. I have been searching too long for a good stylist in Boston who is good at both coloring and cutting, and of the 2 years I have lived here I had not yet found one. I have tried over ten stylists at the top-rated salons on Newbury, but never returned for a second visit to a single one, until I heard about the Salon at 10 Newbury and had Elie recommended to me. I have very long thick blonde hair that is hard to manage and is pretty dried out from at least 5 years of color treatment, but Elie literally transformed my hair into something that did not even look like my own... It was amazing. I brought in a few pictures of what I thought I wanted and Elie ran with it and added his own suggestions. The color was Perfect and the cut was just what I wanted, not too much but not too little. So many stylists will blindly do exactly what you tell them to do without a care as to whether it is the most practical or whether it is a good look for you. Thanks to Elie and his 15+ years of experience and his genuine passion for making your hair look good, I saved myself money, time, and whatever health my hair had left. Plus-- most importantly, my hair looks and feels Great, so I look and feel great. I will never go to another salon as long as I live in Boston!! Thanks Elie :)

.

After years of trying to disguise my thinning hair, I finally booked an appointment to discuss wig options with Pat Wrixon. During our 2 hour consultation, she patiently explained my options without exerting any pressure to buy. She carefully selected a combination of several different colors of human and synthetic hair to replicate my own natural and highlighted blonde hair (but with more volume!) and made a mold of my scalp. After the wig arrived, she styled it until we were both delighted. I have great hair! Thank you, Pat.

2
★★★★★

After years of trying to disguise my thinning hair, I finally booked an appointment to discuss wig options with Pat Wrixon. During our 2 hour consultation, she patiently explained my options without exerting any pressure to buy. She carefully selected a combination of several different colors of human and synthetic hair to replicate my own natural and highlighted blonde hair (but with more volume!) and made a mold of my scalp. After the wig arrived, she styled it until we were both delighted. I have great hair! Thank you, Pat.

.

Pat came highly recommended by other women who had lost their hair to chemotherapy and found wonderful service at 10 Newbury. I was facing a traumatic set of events, with the ultimate result of losing my shoulder length hair. Although my prognosis was good and my attitude positive, it was still emotional and discouraging. Pat was not only knowledgeable about the different kinds of wigs, and ways to care for them, but she was skilled at finding just the right wig for my lifestyle. What makes Pat really special, though, is that when you are in her private little salon within a salon, you feel cared about, listened to, and comfortable at a time when you are also feeling quite vulnerable. Pat also is great at follow-up. I bring my wig to her every few weeks for some professional conditioning and a ??check up?. I highly recommend a consultation with Pat so you can see for yourself both her professional talents and her warmth and kindness.

5
★★★★★

Pat came highly recommended by other women who had lost their hair to chemotherapy and found wonderful service at 10 Newbury. I was facing a traumatic set of events, with the ultimate result of losing my shoulder length hair. Although my prognosis was good and my attitude positive, it was still emotional and discouraging. Pat was not only knowledgeable about the different kinds of wigs, and ways to care for them, but she was skilled at finding just the right wig for my lifestyle. What makes Pat really special, though, is that when you are in her private little salon within a salon, you feel cared about, listened to, and comfortable at a time when you are also feeling quite vulnerable. Pat also is great at follow-up. I bring my wig to her every few weeks for some professional conditioning and a ??check up?. I highly recommend a consultation with Pat so you can see for yourself both her professional talents and her warmth and kindness.

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.

In September Pat Wrixon at The Salon at 10 Newbury Street fitted me for a wig before my chemotherapy treatment. To my amazement, my wig looks so much like my own hair that most people do not know I have a wig on. Of course, the wig always looks like I just came from the beauty salon. People are always complimenting me on how wonderful I and my hair look! My wig is so comfortable that I just put it on in the morning, forget about it and take it off at night. But the most memorable part of the fittings was Pat herself. Her skills at selecting and styling the right wig for her customers comes wrapped in a package of calmness, kindness and gentleness. Her smile fills the room with peace. A potentially stressful experience turned out to be one of joy.

2
★★★★★

In September Pat Wrixon at The Salon at 10 Newbury Street fitted me for a wig before my chemotherapy treatment. To my amazement, my wig looks so much like my own hair that most people do not know I have a wig on. Of course, the wig always looks like I just came from the beauty salon. People are always complimenting me on how wonderful I and my hair look! My wig is so comfortable that I just put it on in the morning, forget about it and take it off at night. But the most memorable part of the fittings was Pat herself. Her skills at selecting and styling the right wig for her customers comes wrapped in a package of calmness, kindness and gentleness. Her smile fills the room with peace. A potentially stressful experience turned out to be one of joy.

.

It was my first time going to the salon at 10 newbury and i had a great cut ,the way she blew dry my hair was unbelievable i never had my hair styled that nice before. It was amazing for me to watch her cut my hair dry ,i've never had that before it was amazing i never loved my hair that much before. I highly recomend Ghada she is the best.

2
★★★★★

It was my first time going to the salon at 10 newbury and i had a great cut ,the way she blew dry my hair was unbelievable i never had my hair styled that nice before. It was amazing for me to watch her cut my hair dry ,i've never had that before it was amazing i never loved my hair that much before. I highly recomend Ghada she is the best.

.

I recently went to the salon at 10 Newbury and had a great experience. Everybody was very friendly, and the my hair was exactly the way that I wanted it to be. So many times it seems that the hair stylist didn't even hear a word I said. Very nice, especially for Newbury Street.

2
★★★★★

I recently went to the salon at 10 Newbury and had a great experience. Everybody was very friendly, and the my hair was exactly the way that I wanted it to be. So many times it seems that the hair stylist didn't even hear a word I said. Very nice, especially for Newbury Street.

Pros: services, atmosphere, people

Cons: parking

.

I've been getting bikini waxes for the past year now and I have had a few painful experiences so I was very nervous about getting a brazilian, but Arwen was seriously the best ever! she was quick and it was nearly painless. I still cannot believe the results. This salon is also really nice and super friendly especially for a Newbury St salon. There was cake and lemon ice water and even the front desk people were nice, which I have yet to experience at a Newbury St. salon. Don't waste your time or money going anywhere else. A brazilian is only $50. Go to Arwen!!

2
★★★★★

I've been getting bikini waxes for the past year now and I have had a few painful experiences so I was very nervous about getting a brazilian, but Arwen was seriously the best ever! she was quick and it was nearly painless. I still cannot believe the results. This salon is also really nice and super friendly especially for a Newbury St salon. There was cake and lemon ice water and even the front desk people were nice, which I have yet to experience at a Newbury St. salon. Don't waste your time or money going anywhere else. A brazilian is only $50. Go to Arwen!!

Pros: staff, atmosphere, painless waxing

Cons: none

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Newbury Street salon specializes in the fitting and selection of quality hair replacement, wigs and hair pieces.

 

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