Restaurants On The Run

★★★★☆
33.6834 -117.907
Map and Directions to Restaurants On The Run - Orange County Food Delivery

949-951-2500

1806 Carnegie Ave

Santa Ana, CA

92705

Get Directions Photos

About Restaurants On The Run

Food

Food
More choices in Costa Mesa:
Resultset_next

Mimi's Cafe

1835 F. Newport Blvd Costa Mesa, CA

Resultset_next

Tgi Friday's

601 Anton Blvd Costa Mesa, CA

4.3333 6
Hi! Sign in to let us know how Restaurants On The Run was?
Write a Review
Reviews 1 - 6 of 6.
.

As a restaurant owner who used them for 3 years, I can speak from experience when I say that they are one of the most unorganized and inconsistent delivery companies out there. Their drivers are constantly late and better yet several that have actually showed up on time picked up the food only to stand out in the parking lot in front of my restaurant making the order late to our valued customers. Their delivery staff is ever revolving. I currently work with over 7 different delivery companies (with no complaints and rarely any issues) and just cancelled with ROTR Orange County because of the consistently poor communications and quality of service they provide. We continually brought these and many other issues to their attention and all they could offer was a laundry list of excuses but not a single solution. They constantly asked for free samples for their corporate office staff and then gave my orders to other stores (owned by other owners) while telling me that everything would get "better" and yet absolutely nothing did. I was told that we didn't have priority or "seniority" and to continue paying 30% of each sale and a marketing fee just to list my business on their website. They signed us up with a fast talking account rep who made a lot of promises, setting our expectations high, only to have the actual company under deliver in a big way., They charge customers a lot of additional fees. Businesses and customers beware! They are smooth talkers in my opinion and experience. Don't find out the hard way like we did.
After I posted this I received a letter from their attorney demanding I take down my review. To ROTR OC - Thank you for the letter from your lawyer demanding I take down my review. Ever heard of the 5th amendment. Shame on you. I own every word in my review as honestly my experience over the span of 3 long years paying your company to provide a service. Take it as feedback, grow from it, own it. A coaching opportunity for your staff perhaps. That would be the professional thing to do.

1
★☆☆☆☆

As a restaurant owner who used them for 3 years, I can speak from experience when I say that they are one of the most unorganized and inconsistent delivery companies out there. Their drivers are constantly late and better yet several that have actually showed up on time picked up the food only to stand out in the parking lot in front of my restaurant making the order late to our valued customers. Their delivery staff is ever revolving. I currently work with over 7 different delivery companies (with no complaints and rarely any issues) and just cancelled with ROTR Orange County because of the consistently poor communications and quality of service they provide. We continually brought these and many other issues to their attention and all they could offer was a laundry list of excuses but not a single solution. They constantly asked for free samples for their corporate office staff and then gave my orders to other stores (owned by other owners) while telling me that everything would get "better" and yet absolutely nothing did. I was told that we didn't have priority or "seniority" and to continue paying 30% of each sale and a marketing fee just to list my business on their website. They signed us up with a fast talking account rep who made a lot of promises, setting our expectations high, only to have the actual company under deliver in a big way., They charge customers a lot of additional fees. Businesses and customers beware! They are smooth talkers in my opinion and experience. Don't find out the hard way like we did.
After I posted this I received a letter from their attorney demanding I take down my review. To ROTR OC - Thank you for the letter from your lawyer demanding I take down my review. Ever heard of the 5th amendment. Shame on you. I own every word in my review as honestly my experience over the span of 3 long years paying your company to provide a service. Take it as feedback, grow from it, own it. A coaching opportunity for your staff perhaps. That would be the professional thing to do.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been using ROTR for many uears now and they have never let me down. They are always on time, friendly staff, and whenever I had to call customer service I always got friendly, very helpful help. I use them every week for our office lunches.

5
★★★★★

I have been using ROTR for many uears now and they have never let me down. They are always on time, friendly staff, and whenever I had to call customer service I always got friendly, very helpful help. I use them every week for our office lunches.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They deliver how more happy could you be? All local foods from great restaurants. Macaroni grille is my favorite. The SunDried Tomato Pizza. Mexican comes in second.

4
★★★★☆

They deliver how more happy could you be? All local foods from great restaurants. Macaroni grille is my favorite. The SunDried Tomato Pizza. Mexican comes in second.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

When i heard this place delivered it made sense. What else could they have ment when they said restaurants on the run? DELIcious food and relatively fast ;]

4
★★★★☆

When i heard this place delivered it made sense. What else could they have ment when they said restaurants on the run? DELIcious food and relatively fast ;]

Was this review helpful to you?
Ratings_icons Ratings_icons

Latest reviews from Citysearch.

.

As a restaurant owner who used them for 3 years, I can speak from experience when I say that they are one of the most unethical delivery companies out there. I worked with over 7 different delivery companies and just cancelled with ROTR

6
★★★★★

As a restaurant owner who used them for 3 years, I can speak from experience when I say that they are one of the most unethical delivery companies out there. I worked with over 7 different delivery companies and just cancelled with ROTR

.

My office used to always order from ROTR for dinner and it was very convenient for those who stayed late.

6
★★★★★

My office used to always order from ROTR for dinner and it was very convenient for those who stayed late.

Message from Restaurants On The Run

Restaurants on the Run offers food delivery and catering services from hundreds of restaurants in the Orange County area.



So next time you need quality food delivered, on-time and accurate to your business meeting or client presentation, call us or visit us online at www.ROTR.com.

Editorial from

Delivers food from national chains and local eateries to the home and office; full-service and drop-off catering.

Similar Nearby

Similar Nearby

  1. 1
    Ihop Restaurant
    No reviews
    0.69 mi
  2. 2
    Denny's
    4% ★★★★☆ 2 reviews
    0.72 mi
  3. 3
    Hooters
    3% ★★★☆☆ 1 review
    0.95 mi
  4. 4
    0.98 mi