Vegas Sparkles

★★★☆☆
  • 10039 Yellow Canary Ave

    Las Vegas, NV 89117

    Map & Directions
  • 702-813-6916

About Vegas Sparkles

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If I could give this business no stars I would. I bought a living social voucher for this company back in January. It is nearly impossible to get an appointment with them. The nearest appointment was May 22. All appointment must be made online, no phone calls are taken. After my appointment was made, I received confirmation via email that I was booked for May 22 at 1pm. As May 21 approached, I did not received a confirmation or phone call confirming my appointment with Rocky. Emails were left and phone calls were placed. No response back. May 22 came and no one showed for my appointment. I left an email, no response. I called the main number 30+ times. No answer and you cannot leave a message . Finally I get a phone call from, Carole, stating that she received quite a few phone calls from this number. I explained to her how upset I was, how rocky has not showed, no emails were returned and I took off of work to have my home cleaned TODAY. She said she had no record of the appointment. I told her I had an email confirmation from her company that my appointment was booked. She said there was an error somewhere, she cannot get anyone out and that she sold over 2000 living social deals. Obviously carole and Vegas sparkles is incompetent in running a business and practicing any form of customer service. She refused to refund me and said I needed to deal with living social. BEWARE of this company. They are thieves.....

1
★☆☆☆☆

If I could give this business no stars I would. I bought a living social voucher for this company back in January. It is nearly impossible to get an appointment with them. The nearest appointment was May 22. All appointment must be made online, no phone calls are taken. After my appointment was made, I received confirmation via email that I was booked for May 22 at 1pm. As May 21 approached, I did not received a confirmation or phone call confirming my appointment with Rocky. Emails were left and phone calls were placed. No response back. May 22 came and no one showed for my appointment. I left an email, no response. I called the main number 30+ times. No answer and you cannot leave a message . Finally I get a phone call from, Carole, stating that she received quite a few phone calls from this number. I explained to her how upset I was, how rocky has not showed, no emails were returned and I took off of work to have my home cleaned TODAY. She said she had no record of the appointment. I told her I had an email confirmation from her company that my appointment was booked. She said there was an error somewhere, she cannot get anyone out and that she sold over 2000 living social deals. Obviously carole and Vegas sparkles is incompetent in running a business and practicing any form of customer service. She refused to refund me and said I needed to deal with living social. BEWARE of this company. They are thieves.....

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If I could give this business no stars I would. I bought a living social voucher for this company back in January. It is nearly impossible to get an appointment with them. The nearest appointment was May 22. All appointment must be made

3
★★★★★

If I could give this business no stars I would. I bought a living social voucher for this company back in January. It is nearly impossible to get an appointment with them. The nearest appointment was May 22. All appointment must be made

.

For my first cleaning from Vegas Sparkles I received outstanding service, floors were shinny, house smelled good, not a speck of dirt or dust to be seen anywhere. I was very pleased so i schedualed a second cleaning, and asked for them to start coming every other week to clean my house. After this second cleaning though i was completely dissatisfied. There was dust all over much of the furniture, they hadn't moved anything on the tile floors to clean underneath (garbage cans, rugs, bathmats, etc.) they didn't vacuum in my closet even though i left the door open so that they would. They completely skipped my bathroom floor which was still covered in my dogs hair. I am a very clean person, my house isn't overly messy, i don't leave them any items to put away. It's a tiny house, about 1000 sq. ft. and i was paying 50 dollars. Seems like plenty of money for me. I was considering calling and letting them know how unsatisfied i was, but i decided to just find someone else. i don't want them coming back to my house while i'm not home after complaining. So if you're just getting a one time cleaning, it costs more the first time, 75 dollars for me. It is worth it, but if you want them to come on a continuous basis I don't recommend it. i found someone new, vacuum and mop, they are coming in a week, hopefully they will do a better job!

1
★★★☆☆

For my first cleaning from Vegas Sparkles I received outstanding service, floors were shinny, house smelled good, not a speck of dirt or dust to be seen anywhere. I was very pleased so i schedualed a second cleaning, and asked for them to start coming every other week to clean my house. After this second cleaning though i was completely dissatisfied. There was dust all over much of the furniture, they hadn't moved anything on the tile floors to clean underneath (garbage cans, rugs, bathmats, etc.) they didn't vacuum in my closet even though i left the door open so that they would. They completely skipped my bathroom floor which was still covered in my dogs hair. I am a very clean person, my house isn't overly messy, i don't leave them any items to put away. It's a tiny house, about 1000 sq. ft. and i was paying 50 dollars. Seems like plenty of money for me. I was considering calling and letting them know how unsatisfied i was, but i decided to just find someone else. i don't want them coming back to my house while i'm not home after complaining. So if you're just getting a one time cleaning, it costs more the first time, 75 dollars for me. It is worth it, but if you want them to come on a continuous basis I don't recommend it. i found someone new, vacuum and mop, they are coming in a week, hopefully they will do a better job!

Pros: good one time cleaning, carol the owner is very nice to talk to.

Cons: quality of workmanship

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