Minnesota Rusco

★★★★☆
  • 5558 Smetana Dr

    Minnetonka, MN 55343

    Map & Directions
  • 952-935-9669

About Minnesota Rusco

Categories
  • Home Remodeling Contractors
  • Home Construction & Remodeling
Details
  • Bathroom Remodeling Contractors
  • Screen Enclosures
  • Sun Rooms
  • Window Replacement
  • Door Hanging
  • Window Repair
Hours
M-Su 24hr
Special Offer
Call today!
Emails
  • jdeems@minnesotarusco.com

Home Construction & Remodeling

Home Construction & Remodeling
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HIGHLY RECOMMEND. Shortly after I purchased my home I had all of the windows and siding replaced. Within a few months most of the windows were leaking to the point that jamb extensions and casings were swelling and warping. The company

3
★★★★★

HIGHLY RECOMMEND. Shortly after I purchased my home I had all of the windows and siding replaced. Within a few months most of the windows were leaking to the point that jamb extensions and casings were swelling and warping. The company

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Our large window project has been full of recurring issues. In one instance, one window has had to be replaced 5 times over 5 months. The owner has been to our house several times and it has not been a pleasant experience. He laughed at our requests and did not take responsibility for their issues. He blamed their manufacturer but did not offer a resolution and comfort in ensuring the issues wouldn't continue. He was unprofessional in discussing the issue with us, becoming frustrated with us as the customers and did not want to hear our complaints any longer despite there being clear problems with their service and manufacturing. Do not consider them for any of your upcoming projects!

1
★☆☆☆☆

Our large window project has been full of recurring issues. In one instance, one window has had to be replaced 5 times over 5 months. The owner has been to our house several times and it has not been a pleasant experience. He laughed at our requests and did not take responsibility for their issues. He blamed their manufacturer but did not offer a resolution and comfort in ensuring the issues wouldn't continue. He was unprofessional in discussing the issue with us, becoming frustrated with us as the customers and did not want to hear our complaints any longer despite there being clear problems with their service and manufacturing. Do not consider them for any of your upcoming projects!

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Several windows were installed in 2009. I am currently having my stucco replace in the front of my home. The contractor discoved water damage.
Several windows were installed in 2009. I am currently having my stucco replace in the front of my home. The contractor discoved water damage after the stucco was removed. The contractor stated the windows were not installed correctly and not by code. A rep from Minnesota Rusco and my contractor meet at my home on Monday, October 21, 2013 to discuss this issue. We were told by this rep that the windows were installed correctly. However, my contractor who has been in business for years and is the past president on the Minnesota Home Builders Association. The rep was rude and very nasty to my wife. There is a lot of water damage to my home. The company should pay for the stucco removal, repair the front windows. The stucco had to be removed because it was falling off by the 2 new windows that were installed by Minnesota Rusco. (

2
★★☆☆☆

Several windows were installed in 2009. I am currently having my stucco replace in the front of my home. The contractor discoved water damage.
Several windows were installed in 2009. I am currently having my stucco replace in the front of my home. The contractor discoved water damage after the stucco was removed. The contractor stated the windows were not installed correctly and not by code. A rep from Minnesota Rusco and my contractor meet at my home on Monday, October 21, 2013 to discuss this issue. We were told by this rep that the windows were installed correctly. However, my contractor who has been in business for years and is the past president on the Minnesota Home Builders Association. The rep was rude and very nasty to my wife. There is a lot of water damage to my home. The company should pay for the stucco removal, repair the front windows. The stucco had to be removed because it was falling off by the 2 new windows that were installed by Minnesota Rusco. (

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I have already asked them multiple times to take me off the call list. Yesterday, I very specifically called back and repeated the request. They continue to call and I have finally had to block them. They called today twice within a few minutes from multiple phone numbers while I was in a meeting. They did not leave messages so I called back and asked who it was and the guy was extremely rude and unprofessional. This company does not care about customer service and does not deserve your business.

A link to consumer complaints for this scam operation:
http://www.bbb.org/minnesota/business-reviews/windows-installation-and-service/minnesota-rusco-in-minnetonka-mn-1678/complaints

1
★☆☆☆☆

I have already asked them multiple times to take me off the call list. Yesterday, I very specifically called back and repeated the request. They continue to call and I have finally had to block them. They called today twice within a few minutes from multiple phone numbers while I was in a meeting. They did not leave messages so I called back and asked who it was and the guy was extremely rude and unprofessional. This company does not care about customer service and does not deserve your business.

A link to consumer complaints for this scam operation:
http://www.bbb.org/minnesota/business-reviews/windows-installation-and-service/minnesota-rusco-in-minnetonka-mn-1678/complaints

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I met them at the Minnesota State Fair. I have no complaints, the service and installation went great. I love the door.

5
★★★★★

I met them at the Minnesota State Fair. I have no complaints, the service and installation went great. I love the door.

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First heard of Rusco from Sam's Club. Did half my home last year and was impressed so I used them again to finish my home.

3
★★★★★

First heard of Rusco from Sam's Club. Did half my home last year and was impressed so I used them again to finish my home.

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Excellent product - absolutely very happy with product! I wish I could replace other windows with this product! The installation was neat and Andy, our installer, cleaned the windows when he was done.

5
★★★★★

Excellent product - absolutely very happy with product! I wish I could replace other windows with this product! The installation was neat and Andy, our installer, cleaned the windows when he was done.

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Great company, from sales to installation. Detail-oriented installer - we really appreciated the caulking of the window/jamb extensions on these windows!

5
★★★★★

Great company, from sales to installation. Detail-oriented installer - we really appreciated the caulking of the window/jamb extensions on these windows!

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.

agreed to have them give free estimate. sales person measured house, came in and said he must give 1+ hour presentation. Did not have 1 hour, said I'd give them 20 minutes. Person got upset and left, would not even leave a quote.

If this is how their sales to win new business acts, not sure I can trust this company.

0
★☆☆☆☆

agreed to have them give free estimate. sales person measured house, came in and said he must give 1+ hour presentation. Did not have 1 hour, said I'd give them 20 minutes. Person got upset and left, would not even leave a quote.

If this is how their sales to win new business acts, not sure I can trust this company.

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We signed up through the MPLS Home&Garden show, we paid top buck for POOR quality service. All we were having done was a bathtub insert. (over our existing bathtub). They said it would be about 1 or 2 day project. It ended up to be 3 months before it was completed. They measured wrong, forgot to place our order and then instead they had to put in whole new tub (since they forgot to put in our order). Then they finally came out and they cut it wrong, then they left us waiting and waiting and then we had to call them and then finally they got it put in and we were not satisfied with the sloppy job, so we had to call again and then they did not show up or even call us. So we had to call again and finally someone finished the job up satisfactorily 3 months later, but the stopper did not work on the tub, we have told the company 3 times and we still have no stopper so we have not been able to use the tub for 7 months!!!!! I called them again today and they said everyone was in a meeting and no ever called me back (which is typical!) Do not waste your money on this company!

0
★☆☆☆☆

We signed up through the MPLS Home&Garden show, we paid top buck for POOR quality service. All we were having done was a bathtub insert. (over our existing bathtub). They said it would be about 1 or 2 day project. It ended up to be 3 months before it was completed. They measured wrong, forgot to place our order and then instead they had to put in whole new tub (since they forgot to put in our order). Then they finally came out and they cut it wrong, then they left us waiting and waiting and then we had to call them and then finally they got it put in and we were not satisfied with the sloppy job, so we had to call again and then they did not show up or even call us. So we had to call again and finally someone finished the job up satisfactorily 3 months later, but the stopper did not work on the tub, we have told the company 3 times and we still have no stopper so we have not been able to use the tub for 7 months!!!!! I called them again today and they said everyone was in a meeting and no ever called me back (which is typical!) Do not waste your money on this company!

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These people over there at Minnesota Rusco are not what they explain themselves to be. Now if I had known that they were based out of Minnetonka, I would have made my mother to not follow through with the contract that she had with them. My mother paid them $10,000 to put laminate on the existing cupboards, new drawers, new cupboard doors, new faucet, new sink, and faucet vanity in our kitchen. My mother was ripped off!!! Plain and simple!!!! Our kitchen is only 10ft x 12ft. Now how many cupbaords can you fit in that space? Not that many! No wonder they have a 5-day grace period only! That way they can rob people in plain sight!!!! For that type of money, they should have put all new wood, and I mean Cherry or MAG. On top of that, they took our new faucet I installed the previous year, that was a $100 faucet. And on top of that, the faucet they installed, leaked. Whether it was the plumbers fault, it still has MN Rusco's stamp on it. Overall, a total freakin rip-off!!!!!!!

0
★☆☆☆☆

These people over there at Minnesota Rusco are not what they explain themselves to be. Now if I had known that they were based out of Minnetonka, I would have made my mother to not follow through with the contract that she had with them. My mother paid them $10,000 to put laminate on the existing cupboards, new drawers, new cupboard doors, new faucet, new sink, and faucet vanity in our kitchen. My mother was ripped off!!! Plain and simple!!!! Our kitchen is only 10ft x 12ft. Now how many cupbaords can you fit in that space? Not that many! No wonder they have a 5-day grace period only! That way they can rob people in plain sight!!!! For that type of money, they should have put all new wood, and I mean Cherry or MAG. On top of that, they took our new faucet I installed the previous year, that was a $100 faucet. And on top of that, the faucet they installed, leaked. Whether it was the plumbers fault, it still has MN Rusco's stamp on it. Overall, a total freakin rip-off!!!!!!!

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My parents had Rusco windows installed from this company in their new home in 1959! So had to give them a chance to visit with us on replacement windows for our home built in 1983. The sales person did a great job on explaining the options and prices. The person that measured for the windows added more detailed information we needed to make them perfect for us. The installers were very professional and fast! We are so happy with the windows. The only thing that hurt a bit was the price. However, when you get life time warranty, and over the top service we are willing to pay a bit more. Thanks RUSCO! I will pass the word to anyone shopping for windows!

2
★★★★★

My parents had Rusco windows installed from this company in their new home in 1959! So had to give them a chance to visit with us on replacement windows for our home built in 1983. The sales person did a great job on explaining the options and prices. The person that measured for the windows added more detailed information we needed to make them perfect for us. The installers were very professional and fast! We are so happy with the windows. The only thing that hurt a bit was the price. However, when you get life time warranty, and over the top service we are willing to pay a bit more. Thanks RUSCO! I will pass the word to anyone shopping for windows!

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The installer did a great job! He was very professional and a pleasure to work with, which is especially important since he was in my home.

5
★★★★★

The installer did a great job! He was very professional and a pleasure to work with, which is especially important since he was in my home.

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Saw them on service magic and i couldn't be happier. the sales guy was great with all of my questions and explained the products well. Smooth transaction all the way.

2
★★★★★

Saw them on service magic and i couldn't be happier. the sales guy was great with all of my questions and explained the products well. Smooth transaction all the way.

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We love our new bay window. We just got it yesterday. Thank you so much for the great windows. They are part of what makes you a great company.

2
★★★★★

We love our new bay window. We just got it yesterday. Thank you so much for the great windows. They are part of what makes you a great company.

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Rusco just came to put in a new patio door. It looks great and the whole process was easy and painless. we are very happy with our much improved door.

2
★★★★★

Rusco just came to put in a new patio door. It looks great and the whole process was easy and painless. we are very happy with our much improved door.

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Rusco just came to put in a new patio door. It looks great and the whole process was easy and painless. we are very happy with our much improved door.

5
★★★★★

Rusco just came to put in a new patio door. It looks great and the whole process was easy and painless. we are very happy with our much improved door.

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Very nice windows! The attitude of the installer was excellent, and they cleaned up after themselves when they were done. The work was completed neatly and of high quality. They are highly recommended in my book!

2
★★★★★

Very nice windows! The attitude of the installer was excellent, and they cleaned up after themselves when they were done. The work was completed neatly and of high quality. They are highly recommended in my book!

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Minnesota Rusco has an excellent follow through and response time. The salesperson I dealt with was very courteous, and the manner over the phone was excellent! I was shown how to operate my new windows after they installed them and U will definitely purchase from them again.

2
★★★★★

Minnesota Rusco has an excellent follow through and response time. The salesperson I dealt with was very courteous, and the manner over the phone was excellent! I was shown how to operate my new windows after they installed them and U will definitely purchase from them again.

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I purchased windows from Rusco and saved a lot of money on my heating bill this past winter. They are definitely worth the investment to my home.

2
★★★★★

I purchased windows from Rusco and saved a lot of money on my heating bill this past winter. They are definitely worth the investment to my home.

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I love my Rusco windows I recommend them to everyone. It took a few days to do all of my windows but everyday I came home you would never even tell that someone was working in my home. My neighbor had a dumpster in his driveway when he had his windows replaced - but I did not when I hired this company! 4 guys completed the work and they were all very professional. P.S. The new windows clean so easily too!

2
★★★★★

I love my Rusco windows I recommend them to everyone. It took a few days to do all of my windows but everyday I came home you would never even tell that someone was working in my home. My neighbor had a dumpster in his driveway when he had his windows replaced - but I did not when I hired this company! 4 guys completed the work and they were all very professional. P.S. The new windows clean so easily too!

.

I love my Rusco windows I recommend them to everyone. It took a few days to do all of my windows but everyday I came home you would never even tell that someone was working in my home. My neighbor had a dumpster in his driveway when he had his windows replaced - but I did not when I hired this company! 4 guys completed the work and they were all very professional. P.S. The new windows clean so easily too!

5
★★★★★

I love my Rusco windows I recommend them to everyone. It took a few days to do all of my windows but everyday I came home you would never even tell that someone was working in my home. My neighbor had a dumpster in his driveway when he had his windows replaced - but I did not when I hired this company! 4 guys completed the work and they were all very professional. P.S. The new windows clean so easily too!

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We had several companies out to take a look at our home to replace a lot of windows. Most, my wife and I didn't think we could trust to take on a job of this size. Minnesota Rusco sent Scott out, one of there Senior reps. He spent a lot of time explaining our options honestly and common sense terms comparing his products to all of the other products were considering. He came back a week after measuring our project with a comprehensive layout of several options on his laptop. we were able to pick exactly what were comfortable with, get help with financing the project that was better than at our own bank! The measure guy, the crew of installers were very experienced and did a more than great job. We did have a couple of concerns along the way - a quick call to Scott and they were taken care of immediately! They weren't the cheapest window estimate we got - but we weren't looking for cheap windows, we wanted a hassle free install with people we thought we could trust. We couldn't have been more pleased with the windows, the service, or the after care! Ask for Scott - he will take care of you!

5
★★★★★

We had several companies out to take a look at our home to replace a lot of windows. Most, my wife and I didn't think we could trust to take on a job of this size. Minnesota Rusco sent Scott out, one of there Senior reps. He spent a lot of time explaining our options honestly and common sense terms comparing his products to all of the other products were considering. He came back a week after measuring our project with a comprehensive layout of several options on his laptop. we were able to pick exactly what were comfortable with, get help with financing the project that was better than at our own bank! The measure guy, the crew of installers were very experienced and did a more than great job. We did have a couple of concerns along the way - a quick call to Scott and they were taken care of immediately! They weren't the cheapest window estimate we got - but we weren't looking for cheap windows, we wanted a hassle free install with people we thought we could trust. We couldn't have been more pleased with the windows, the service, or the after care! Ask for Scott - he will take care of you!

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I had windows and entry doors installed by Minnesota RUSCO and I couldn't be happier! It was refreshing after dealing with some of the other sales reps from other companies that RUSCOS rep actually focused on what my needs were and not just to sell me. I felt the attention to detail and explaining all aspects of the products were excellent. Most importantly, my expectations not only were met, but exceeded greatly and I am not easy to please. My energy bill has been remarkably lower and I love how the windows look on my house. I can understand why this company has been around as long as they have, because they do business the way it ought to be conducted, with honesty and excellence! I would recommend this company to ANYONE that needs work on their house.

5
★★★★★

I had windows and entry doors installed by Minnesota RUSCO and I couldn't be happier! It was refreshing after dealing with some of the other sales reps from other companies that RUSCOS rep actually focused on what my needs were and not just to sell me. I felt the attention to detail and explaining all aspects of the products were excellent. Most importantly, my expectations not only were met, but exceeded greatly and I am not easy to please. My energy bill has been remarkably lower and I love how the windows look on my house. I can understand why this company has been around as long as they have, because they do business the way it ought to be conducted, with honesty and excellence! I would recommend this company to ANYONE that needs work on their house.

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I've had a great experience with Rusco! The salesperson was very helpful and detailed with all of the information I didn't even think about when shopping. He really brought the small details into perspective that really made a difference in my decision. After shopping around they seemed to offer way more for your money. All the other door companies I looked at seemed liked they were just going to piece together a door without having the quality that could hold up to our extreme weather. I highly recommend their quality door brands and them. The installers were very professional too.

5
★★★★★

I've had a great experience with Rusco! The salesperson was very helpful and detailed with all of the information I didn't even think about when shopping. He really brought the small details into perspective that really made a difference in my decision. After shopping around they seemed to offer way more for your money. All the other door companies I looked at seemed liked they were just going to piece together a door without having the quality that could hold up to our extreme weather. I highly recommend their quality door brands and them. The installers were very professional too.

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.

minnesota Rusco was fantastic! Their window products were second to none in quality and the sales rep was very warm, friendly and knowledgeable. They even managed to finance my windows for 6 months with no payment or interest! I would recommend them to anybody who needs windows.

5
★★★★★

minnesota Rusco was fantastic! Their window products were second to none in quality and the sales rep was very warm, friendly and knowledgeable. They even managed to finance my windows for 6 months with no payment or interest! I would recommend them to anybody who needs windows.

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We purchased a entry door from this company. HUGE, REALLY HUGE MISTAKE! Sale rep. was uninformed and not educated in the product. After 4 measures and 9 weeks a door arrived. WRONG DOOR! The door was ordered with a factory finish, rather it was filled with nail holes, overspray of paint on glass, glue coming out on ALL the edges. One of the owners Mel, was no help. he refused to even look at the door. Unprofessional beyond any desricption I can write. We are fighting for a removal and full refund. Stay away from this company. BAD NEWS!

0
★☆☆☆☆

We purchased a entry door from this company. HUGE, REALLY HUGE MISTAKE! Sale rep. was uninformed and not educated in the product. After 4 measures and 9 weeks a door arrived. WRONG DOOR! The door was ordered with a factory finish, rather it was filled with nail holes, overspray of paint on glass, glue coming out on ALL the edges. One of the owners Mel, was no help. he refused to even look at the door. Unprofessional beyond any desricption I can write. We are fighting for a removal and full refund. Stay away from this company. BAD NEWS!

Pros: If you have time they will occupy it!

Cons: Unprofessional/Terrible craftmanship/Lack of responsibility

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I am in the middle of a mess with them. I thought they were great at first. But when I contacted them that I wanted to cancel my contract because i found other contractors that estimated me a lower price, that's when everything started to go down hill. They high preasured me into signing the contract and now they refused to let me cancel my contract. They processed the papers before my 5 days grace period and went ahead and cashed my down deposit. Like someone else had mentioned earlier, very rude customer service. I'm trying to cooperate with them and come to an agreement and the sales guy is just giving me an attitude.

0
★☆☆☆☆

I am in the middle of a mess with them. I thought they were great at first. But when I contacted them that I wanted to cancel my contract because i found other contractors that estimated me a lower price, that's when everything started to go down hill. They high preasured me into signing the contract and now they refused to let me cancel my contract. They processed the papers before my 5 days grace period and went ahead and cashed my down deposit. Like someone else had mentioned earlier, very rude customer service. I'm trying to cooperate with them and come to an agreement and the sales guy is just giving me an attitude.

Pros: Great at selling

Cons: Bad on rejections

.

I am in the middle of a mess with them. I thought they were great at first. But when I contacted them that I wanted to cancel my contract because i found other contractors that estimated me a lower price, that's when everything started to go down hill. They high preasured me into signing the contract and now they refused to let me cancel my contract. They processed the papers before my 5 days grace period and went ahead and cashed my down deposit. Like someone esle had mentioned earlier, very rude customer service. I'm trying to cooperate with them and come to an agreement and the sales guy is just giving me an attitude.

1
★☆☆☆☆

I am in the middle of a mess with them. I thought they were great at first. But when I contacted them that I wanted to cancel my contract because i found other contractors that estimated me a lower price, that's when everything started to go down hill. They high preasured me into signing the contract and now they refused to let me cancel my contract. They processed the papers before my 5 days grace period and went ahead and cashed my down deposit. Like someone esle had mentioned earlier, very rude customer service. I'm trying to cooperate with them and come to an agreement and the sales guy is just giving me an attitude.

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Their sales person was very rude, but my husband wanted to deal with them to get Sam's club discount on our window project. It MN Rusco crew 2 weeks to install 11 windows and the quality of the windows and installers-- the worst experience ever. Windows would close properlly all the trim had been installed by an child, I as a woman could have done better. They wouldn't return calls after several call to them asking to correct issues. Worst company experience for us.

1
★☆☆☆☆

Their sales person was very rude, but my husband wanted to deal with them to get Sam's club discount on our window project. It MN Rusco crew 2 weeks to install 11 windows and the quality of the windows and installers-- the worst experience ever. Windows would close properlly all the trim had been installed by an child, I as a woman could have done better. They wouldn't return calls after several call to them asking to correct issues. Worst company experience for us.

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they contacted us via the mpls home/garden show...expressed interest but said cant set anything up until i spoke with the mrs. ...they called one saturday confirming our appt for that morning (they went ahead and set one up on their own) told them i would get back with them with a time that actually worked...went out of town for business and when i came back i had 16 missed calls from them over a 4 day period...needless to say our relationship went no further. sales staff is absolutely ridiculous....avoid!!!

0
★☆☆☆☆

they contacted us via the mpls home/garden show...expressed interest but said cant set anything up until i spoke with the mrs. ...they called one saturday confirming our appt for that morning (they went ahead and set one up on their own) told them i would get back with them with a time that actually worked...went out of town for business and when i came back i had 16 missed calls from them over a 4 day period...needless to say our relationship went no further. sales staff is absolutely ridiculous....avoid!!!

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High pressure insulting sales, rude salesmen, horrible phone manners, continuous calling. I would never use MN Rusco because of the experience with the sales staff. I can't say anything about the product because we went with someone else. \r
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0
★☆☆☆☆

High pressure insulting sales, rude salesmen, horrible phone manners, continuous calling. I would never use MN Rusco because of the experience with the sales staff. I can't say anything about the product because we went with someone else. \r
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Message from Minnesota Rusco

Minnesota Rusco offers you a multitude of home improvement products and services to improve the look and value of your home and lifestyle. With over 60 years of experience, you can count on Minnesota Rusco to provide all of your interior and exterior home improvement needs.

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