Flanders Heating & Air Conditioning

★★★☆☆
Excellence has been our hallmark since 1954
  • 1290 Flanders Rd

    Riverhead, NY 11901

    Map & Directions
  • 631-727-2760

Automotive

Automotive
More choices in Riverhead:
Resultset_next

Southeast Refrigeration

Po Box 322 Westhampton, NY

Resultset_next

Rich Warno Ltd

43 Montauk Hwy Westhampton, NY

2.7143 7
Hi! Sign in to let us know how Flanders Heating & Air Conditioning was?
Write a Review
.

Flanders is the most expensive HVAC company around. There were also many many negative reviews posted here about Flanders. For some reason they were removed. If you want to find some of these negative reviews, you can still find them at

3
★★★★★

Flanders is the most expensive HVAC company around. There were also many many negative reviews posted here about Flanders. For some reason they were removed. If you want to find some of these negative reviews, you can still find them at

.

Last summer they installed a new furnace and ac for me. The ac ran great all summer. But when it was time to turn the heat on I was less than impressed with it. The heat never seemed to get hot. The repair guy was at my house so often I thought I was going to have to buy him a Christmas present. I thought they handled the whole problem really great, though. After multiple calls to the manufacturer trying to pinpoint the problem, they took the system out and replaced it with a brand new one for free. I was unlucky to have gotten a defective furnace from the manufacturer, but lucky to have Flanders working for me. Now I am thrilled with my new furnace. My house is always warm. The team over at Flanders worked really hard to make things right, Thank You.

2
★★★★☆

Last summer they installed a new furnace and ac for me. The ac ran great all summer. But when it was time to turn the heat on I was less than impressed with it. The heat never seemed to get hot. The repair guy was at my house so often I thought I was going to have to buy him a Christmas present. I thought they handled the whole problem really great, though. After multiple calls to the manufacturer trying to pinpoint the problem, they took the system out and replaced it with a brand new one for free. I was unlucky to have gotten a defective furnace from the manufacturer, but lucky to have Flanders working for me. Now I am thrilled with my new furnace. My house is always warm. The team over at Flanders worked really hard to make things right, Thank You.

.

Thanks to customer complaints, Flanders has apparently stopped their Gold, Silver and Bronze services. It wasn't fair to provide priority service to those who paid more. It should be based on the severity of the problem. Flanders would service Gold customers first, Silver customers second, and Bronze customers last. Gold customers paid more so they were serviced first. But it seems that Flanders may have discontinued this.

Anyway, I know other people who still use Flanders. I guess it's easier to stay with something you know than make a change. So I know Flanders still overcharges. Their service agreements are NOT service contracts. If something breaks down, a service agreement simply gets a serviceman there at $119 an hour (Flanders says they cater to service agreement customers first; and a service agreement runs over $400 a year for heating and AC). So, if you need anything beyond a service agreement cleaning, Flanders always charges for a service call. Always. And with a service agreement they apparently give a 15% discount, but 15% off an already high price is still overpriced when you take the service agreement into consideration. $119 an hour plus a $400 service agreement is basically $519 an hour minimum if you have one heating problem a year. If anyone says otherwise in these reviews, they are either lying, friends/workers of Flanders, or simply don't understand how Flanders charges. And how they charge is odd. They don't charge for the part and an hourly rate. They charge a flat rate in three or four rate tiers. These flat rates are higher than the hourly rate and cost for the replacement part. Seriously, do you really think that Flanders is going to take a loss? No heating company will do this.

As far as I'm concerned, almost all heating companies overcharge. Heating and AC service calls are expensive. Flanders is no exception. I just really dislike Flanders in particular (and a lot of people out there feel the same way, but not everyone writes a review about Flanders). Anyway, I did not always feel this way about them. I used to like Flanders. My current negative opinion is based on my experiences with them. I was a Flanders customer for a long time until I started hearing a lot of bad things about them. That's when I started to question the charges and the work Flanders did.

Don't be a "blind" customer who's fooled by Flanders. I used to be one of them. They're very personable. And don't get me wrong, I would not call them dishonest. They just overcharge. Their service agreement alone is overpriced for what you get. And before some other reviewer says something like these reviews are cut and pasted from other web sites, I'm about to do this myself. If you really dislike a company, you take the time to post reviews on various web sites. And I really really dislike Flanders.

If you want to try/compare other heating companies, consider Zurab Heating. The guy is honest. He's reliable. He's also reasonable. I don't know Zurab personally, I don't work for him, I'm not his friend, and I really don't care if you use him or not. It's up to you. I simply don't recommend Flanders.

1
★☆☆☆☆

Thanks to customer complaints, Flanders has apparently stopped their Gold, Silver and Bronze services. It wasn't fair to provide priority service to those who paid more. It should be based on the severity of the problem. Flanders would service Gold customers first, Silver customers second, and Bronze customers last. Gold customers paid more so they were serviced first. But it seems that Flanders may have discontinued this.

Anyway, I know other people who still use Flanders. I guess it's easier to stay with something you know than make a change. So I know Flanders still overcharges. Their service agreements are NOT service contracts. If something breaks down, a service agreement simply gets a serviceman there at $119 an hour (Flanders says they cater to service agreement customers first; and a service agreement runs over $400 a year for heating and AC). So, if you need anything beyond a service agreement cleaning, Flanders always charges for a service call. Always. And with a service agreement they apparently give a 15% discount, but 15% off an already high price is still overpriced when you take the service agreement into consideration. $119 an hour plus a $400 service agreement is basically $519 an hour minimum if you have one heating problem a year. If anyone says otherwise in these reviews, they are either lying, friends/workers of Flanders, or simply don't understand how Flanders charges. And how they charge is odd. They don't charge for the part and an hourly rate. They charge a flat rate in three or four rate tiers. These flat rates are higher than the hourly rate and cost for the replacement part. Seriously, do you really think that Flanders is going to take a loss? No heating company will do this.

As far as I'm concerned, almost all heating companies overcharge. Heating and AC service calls are expensive. Flanders is no exception. I just really dislike Flanders in particular (and a lot of people out there feel the same way, but not everyone writes a review about Flanders). Anyway, I did not always feel this way about them. I used to like Flanders. My current negative opinion is based on my experiences with them. I was a Flanders customer for a long time until I started hearing a lot of bad things about them. That's when I started to question the charges and the work Flanders did.

Don't be a "blind" customer who's fooled by Flanders. I used to be one of them. They're very personable. And don't get me wrong, I would not call them dishonest. They just overcharge. Their service agreement alone is overpriced for what you get. And before some other reviewer says something like these reviews are cut and pasted from other web sites, I'm about to do this myself. If you really dislike a company, you take the time to post reviews on various web sites. And I really really dislike Flanders.

If you want to try/compare other heating companies, consider Zurab Heating. The guy is honest. He's reliable. He's also reasonable. I don't know Zurab personally, I don't work for him, I'm not his friend, and I really don't care if you use him or not. It's up to you. I simply don't recommend Flanders.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

These reviews are bogus, cut and pasted from older reviews on other sites, and embellished with lies. I have been using Flanders Heating & Air Conditioning for years. They installed my system and have been maintaining it since. I have never had an issue scheduleing or rescheduling an appointment around my schedule. My stove broke recently and the guy wanted $250 before he would even show up. So I don??t think there service fee of $119 was excessive. Don??t believe all the negative reviews.

4
★★★★☆

These reviews are bogus, cut and pasted from older reviews on other sites, and embellished with lies. I have been using Flanders Heating & Air Conditioning for years. They installed my system and have been maintaining it since. I have never had an issue scheduleing or rescheduling an appointment around my schedule. My stove broke recently and the guy wanted $250 before he would even show up. So I don??t think there service fee of $119 was excessive. Don??t believe all the negative reviews.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Flanders HVAC is not a good company for your Heating and Air Conditioning (HVAC) needs. They absolutely overcharge their customers, and they also schedule when it's convenient for them. For example, I always had a Flanders service agreement for heating and air conditioning, but they always scheduled a heating cleaning after the winter. What's the point of that? A heating cleaning should be done before the winter (to ensure proper working order of the furnace when it gets cold).

I also have propane heat -- which is apparently a lot cleaner than an oil furnace, so Flanders would sometimes do the heating and AC cleaning at the same time. It only took about 40 minutes!!! It would have been a lot less expensive to NOT have a service agreement and simply have them come out once a year to just clean the furnace and AC. The service agreement is well over $400. A service cleaning is only $140 an hour (as of April 2011).

But Flanders doesn't tell you this. The hidden truth about Flanders is that if you don't "pay them off" by having a $400 service agreement, they give you non-priority service. And they only give the fastest priority service to their most expensive Gold Service customers. In other words, the more you pay, the faster service you get. I've talked to other companies who say they have tried this in the past, but the three level Bronze/Silver/Gold system is not fair to customers (Bronze costs less than Silver; Gold is the most expensive). Money, however, should NOT be Flanders primary motivator. Yes, they are a business, and I have no problem with people making a living, but give me a break! Don't charge me $400 for heating and AC service "contracts" and then not give me the best service you can.

In any case, I'm not sure that Flanders provides faster service to Service Agreement customers anyway. They charge $140 an hour for non Service Agreement customers and they charge $119 an hour for customers with service agreements. In other words, they make more on a service call for a non-service agreement customer (and this also gives Flanders the opportunity to sell a new customer a higher priced service "contract"). In other words, I believe that Flanders services all higher priced sevrice calls first, regardless of whether someone has a service agreement or not. The service agreement seems to be just another way for Flanders to overcharge you. Because when you break down all of the miscellaneous charges, Flanders is one of the most expensive HVAC companies around. They are also just too sales oriented. Nothing wrong with sales, but not when it's your primary motivation. For these reasons and others, I do NOT recommend Flanders.

1
★☆☆☆☆

Flanders HVAC is not a good company for your Heating and Air Conditioning (HVAC) needs. They absolutely overcharge their customers, and they also schedule when it's convenient for them. For example, I always had a Flanders service agreement for heating and air conditioning, but they always scheduled a heating cleaning after the winter. What's the point of that? A heating cleaning should be done before the winter (to ensure proper working order of the furnace when it gets cold).

I also have propane heat -- which is apparently a lot cleaner than an oil furnace, so Flanders would sometimes do the heating and AC cleaning at the same time. It only took about 40 minutes!!! It would have been a lot less expensive to NOT have a service agreement and simply have them come out once a year to just clean the furnace and AC. The service agreement is well over $400. A service cleaning is only $140 an hour (as of April 2011).

But Flanders doesn't tell you this. The hidden truth about Flanders is that if you don't "pay them off" by having a $400 service agreement, they give you non-priority service. And they only give the fastest priority service to their most expensive Gold Service customers. In other words, the more you pay, the faster service you get. I've talked to other companies who say they have tried this in the past, but the three level Bronze/Silver/Gold system is not fair to customers (Bronze costs less than Silver; Gold is the most expensive). Money, however, should NOT be Flanders primary motivator. Yes, they are a business, and I have no problem with people making a living, but give me a break! Don't charge me $400 for heating and AC service "contracts" and then not give me the best service you can.

In any case, I'm not sure that Flanders provides faster service to Service Agreement customers anyway. They charge $140 an hour for non Service Agreement customers and they charge $119 an hour for customers with service agreements. In other words, they make more on a service call for a non-service agreement customer (and this also gives Flanders the opportunity to sell a new customer a higher priced service "contract"). In other words, I believe that Flanders services all higher priced sevrice calls first, regardless of whether someone has a service agreement or not. The service agreement seems to be just another way for Flanders to overcharge you. Because when you break down all of the miscellaneous charges, Flanders is one of the most expensive HVAC companies around. They are also just too sales oriented. Nothing wrong with sales, but not when it's your primary motivation. For these reasons and others, I do NOT recommend Flanders.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Flanders has an extremely inappropriate system of dealing with their customers.

They have three service tiers: (1) Gold, (2) Silver, and (3) Bronze. The more you pay, the faster they come to you. In other words, if you are not paying for the higher priced Gold service, you don't get immediate service. For example, my mother-in-law was dying of cancer (with home Hospice), but because we didn't have Gold service, it took three days for them to fix our heating system. The electric heaters we borrowed didn't really heat the house properly -- which was absolutely unacceptable with a sick elderly woman in the house. And to add insult to in jury, I actually saw Flanders trucks whizzing by our neighborhood that afternoon and evening . That was absolutely unacceptable. I later found out that they were heading over to service Gold Tier customers.

In short, money talks for Flanders. You grease their palm (i.e., pay more for Gold service), the better service you get. Personally I don't care for that type of service -- or that type of company. Neither should you !!!

Finally -- to add insult to injury -- our electric bill was so way over the top (for three days of using expensive LIPA electric heat) that we promptly dropped Flanders as our service provider. And so should you. I recommend Kolb Mechanical or Zurab's Heating & Air Conditioning for your heating and AC service needs.

Stay away from Flanders !!!

1
★☆☆☆☆

Flanders has an extremely inappropriate system of dealing with their customers.

They have three service tiers: (1) Gold, (2) Silver, and (3) Bronze. The more you pay, the faster they come to you. In other words, if you are not paying for the higher priced Gold service, you don't get immediate service. For example, my mother-in-law was dying of cancer (with home Hospice), but because we didn't have Gold service, it took three days for them to fix our heating system. The electric heaters we borrowed didn't really heat the house properly -- which was absolutely unacceptable with a sick elderly woman in the house. And to add insult to in jury, I actually saw Flanders trucks whizzing by our neighborhood that afternoon and evening . That was absolutely unacceptable. I later found out that they were heading over to service Gold Tier customers.

In short, money talks for Flanders. You grease their palm (i.e., pay more for Gold service), the better service you get. Personally I don't care for that type of service -- or that type of company. Neither should you !!!

Finally -- to add insult to injury -- our electric bill was so way over the top (for three days of using expensive LIPA electric heat) that we promptly dropped Flanders as our service provider. And so should you. I recommend Kolb Mechanical or Zurab's Heating & Air Conditioning for your heating and AC service needs.

Stay away from Flanders !!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't really like the attitude of this company. And they are expensive.

In short, if you have a problem, Office Manager Theresa has pretty much said "...you can always go somewhere else if you want..." This type of attitude never goes over well with me. It borders on arrogance. And it sounds more like "If you don't like it, too bad." That being said, Theresa is basically borderline polite if you're not a problem, but if you question anything at all, the attitude begins.

Also, many Flanders customers think they have a service contract with Flanders, but Flanders doesn't offer service contracts. They sell ESAs (Energy Savings Agreements). This simply means you get one "free" cleaning; however, Flanders charges for anything and everything outside of the basic cleaning agreement. In other words, an ESA is basically a prepaid service call, and they have a vested interest in finding something when they come out to service you. At that point, they can nickel and dime you death. They've done this to me. Otherwise they don't make anything on the service call.

An ESA will apparently also give you priority service at a slightly reduced hourly rate (with a supposed 15% discount on parts). I'm not sure you really get priority. They simply say you do. Their periodic bad attitude makes me question this.

In short, I don't trust this company. Buyer beware.

2
★★☆☆☆

I don't really like the attitude of this company. And they are expensive.

In short, if you have a problem, Office Manager Theresa has pretty much said "...you can always go somewhere else if you want..." This type of attitude never goes over well with me. It borders on arrogance. And it sounds more like "If you don't like it, too bad." That being said, Theresa is basically borderline polite if you're not a problem, but if you question anything at all, the attitude begins.

Also, many Flanders customers think they have a service contract with Flanders, but Flanders doesn't offer service contracts. They sell ESAs (Energy Savings Agreements). This simply means you get one "free" cleaning; however, Flanders charges for anything and everything outside of the basic cleaning agreement. In other words, an ESA is basically a prepaid service call, and they have a vested interest in finding something when they come out to service you. At that point, they can nickel and dime you death. They've done this to me. Otherwise they don't make anything on the service call.

An ESA will apparently also give you priority service at a slightly reduced hourly rate (with a supposed 15% discount on parts). I'm not sure you really get priority. They simply say you do. Their periodic bad attitude makes me question this.

In short, I don't trust this company. Buyer beware.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Flanders Heating & Air Conditioning

Established in 1954; Free Estimates; Emergency Same-Day Service Available; Financing Available

More about Flanders Heating & Air Conditioning

Flanders HVAC located in Riverhead, NY has been serving customers in the Long Island area for over 57 years. We provide a full range of HVAC services, including air conditioning, heating, and boiler installations and repairs. We pride ourselves on client satisfaction and excellent customer service. All of our HVAC technicians are hand-picked for their excellent work and efficiency. Our techs are all factory-trained and fully capable of working on all major brands and models. We carry many standard parts on our trucks and are happy to provide same day service on most jobs. Flanders HVAC is fully licensed and insured and offers free estimates on any job. When you receive a quote from us, that quote is the only price you'll be charged. We'll never tack on any hidden fees or estimates mid-job. For more information or to receive your free estimate, give us a call today.

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Flanders Heating & Air Conditioning, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review