Five Star Pool and Spa

★★★☆☆
  • 4101 W Green Oaks Blvd Ste 305-596

    Arlington, TX 76016

    Map & Directions
  • 817-719-4250

About Five Star Pool and Spa

Hours
Monday Thru Friday 8:00am - 5:00pm Closed Saturday & Sunday
3.1111 9
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More like 1 Star Pools... They are terrible. This company was called out in December because the mother board was out on my pool (freezing temps didn't seem to give a sense of urgency - they came 5 days later to see what the problem

3
★★★★★

More like 1 Star Pools... They are terrible. This company was called out in December because the mother board was out on my pool (freezing temps didn't seem to give a sense of urgency - they came 5 days later to see what the problem

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heres a tip!!! fix my pool correctly or refund my money so someone else can do it the right way!

3
★★★★★

heres a tip!!! fix my pool correctly or refund my money so someone else can do it the right way!

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WORSE company EVER! my warranty company set them up with my for an appt to fix my pool issue. I told them over the phone the problem was with the actuator and the mother board, as my spa was emptying when the freeze guard went to spa or

3
★★★★★

WORSE company EVER! my warranty company set them up with my for an appt to fix my pool issue. I told them over the phone the problem was with the actuator and the mother board, as my spa was emptying when the freeze guard went to spa or

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Five Star was sent out by my home warranty company. They called me within the hour of filing the claim with the warranty co. They set me up an appt for the next day, and told me althrough they could not give me a time, they would call ahead.
The service day came, and i indeed did get a call ahead, more than what i can say for other companies.They found out the problem and fixed it quickly on the spot. Although a couple of days later, another problem happend with my pool, and calling my home warranty again, i requested Five Star and that is who i got!
They again, called me within a hour, and set me up for service this time two days later, which was fine.
They came out on the scheduled date, and found the problem but it was not covered by the home warrantyl. They left me an estimate to fix it. I disagreed with the warranty company over this, and they sent a second company out just to double check Five Star's work.
The other company also said it was not covered, and left me an estimate for the problem to be fixed as well.
Five Star's price was about $100 difference in total. I hired Five Star to come out and do the work, and now i am starting their GREAT pool service up as well. $99.00 a month full cleaning you can't beat that.
I have read all these reviews, and i do not see anything good. People always find the time to complain, but never to say positive things about a copmany which is what is needed as well. So i figured i would chime in.
They aren't as BIG as other companies, but the Tech, Terry, that is sent out is a GREAT and very personable, and the office manager, Shauna, althought she may not answer the phone everytime, but she did explain that she is very busy. I do understand that. Email is THE BEST way to get in contact with that company!
Again, Very happy with their services and employees!

2
★★★★★

Five Star was sent out by my home warranty company. They called me within the hour of filing the claim with the warranty co. They set me up an appt for the next day, and told me althrough they could not give me a time, they would call ahead.
The service day came, and i indeed did get a call ahead, more than what i can say for other companies.They found out the problem and fixed it quickly on the spot. Although a couple of days later, another problem happend with my pool, and calling my home warranty again, i requested Five Star and that is who i got!
They again, called me within a hour, and set me up for service this time two days later, which was fine.
They came out on the scheduled date, and found the problem but it was not covered by the home warrantyl. They left me an estimate to fix it. I disagreed with the warranty company over this, and they sent a second company out just to double check Five Star's work.
The other company also said it was not covered, and left me an estimate for the problem to be fixed as well.
Five Star's price was about $100 difference in total. I hired Five Star to come out and do the work, and now i am starting their GREAT pool service up as well. $99.00 a month full cleaning you can't beat that.
I have read all these reviews, and i do not see anything good. People always find the time to complain, but never to say positive things about a copmany which is what is needed as well. So i figured i would chime in.
They aren't as BIG as other companies, but the Tech, Terry, that is sent out is a GREAT and very personable, and the office manager, Shauna, althought she may not answer the phone everytime, but she did explain that she is very busy. I do understand that. Email is THE BEST way to get in contact with that company!
Again, Very happy with their services and employees!

.

I was given five star through my home warranty company to fix a broken pump. Their guy checked it out on Thursday, explained what was wrong, and told us he would fix it Friday or Monday. After a week that included NO communication from them (any calls were from me to them, to ask where they were) and four missed appointments, I have called home warranty company back to get someone else. They get one star only because I can't give a zero star rating. I would never recommend this company, and if your home warranty company tries to assign them, ask for someone else. Five star just ain't getting it done...

0
★☆☆☆☆

I was given five star through my home warranty company to fix a broken pump. Their guy checked it out on Thursday, explained what was wrong, and told us he would fix it Friday or Monday. After a week that included NO communication from them (any calls were from me to them, to ask where they were) and four missed appointments, I have called home warranty company back to get someone else. They get one star only because I can't give a zero star rating. I would never recommend this company, and if your home warranty company tries to assign them, ask for someone else. Five star just ain't getting it done...

.

These guys are the worst communicators in the history of businesses. I was assigned them through my home warranty company to find out how air was getting into my system. They never contacted me from day one. Once I got a hold of them they were extremely vague and noncommittal on when they would be out to look at the problem. They finally came out and ended up replacing some PVC piping. However there was still air getting into my pool. I asked them to come back out. This took 2 weeks and many calls back to them and my home warranty company. Once again they would never commit to when they would be out. They then attempted to backwash my pool. Somewhere in the process a hose connected to my pump busted off. I came home and tried to run my pump and polaris and water started shooting out of my pump like a geyser. Once I shut the pump back off I noticed DE seeping back into my pool from the skimmer. They had not closed the valve to the filter. Go figure. So I can't run my pump and the pool is now green like a swamp. I talked to them once and they said they would be out on Monday. Nope. Never showed. Now it's been a week and they don't answer the phone and have not gotten back to my home warranty company. DO NOT USE THEM IF YOU DON"T ABSOLUTELY HAVE TO. Save yourself the time and trouble. Calling them a jooke of a company is an understatement.

0
★☆☆☆☆

These guys are the worst communicators in the history of businesses. I was assigned them through my home warranty company to find out how air was getting into my system. They never contacted me from day one. Once I got a hold of them they were extremely vague and noncommittal on when they would be out to look at the problem. They finally came out and ended up replacing some PVC piping. However there was still air getting into my pool. I asked them to come back out. This took 2 weeks and many calls back to them and my home warranty company. Once again they would never commit to when they would be out. They then attempted to backwash my pool. Somewhere in the process a hose connected to my pump busted off. I came home and tried to run my pump and polaris and water started shooting out of my pump like a geyser. Once I shut the pump back off I noticed DE seeping back into my pool from the skimmer. They had not closed the valve to the filter. Go figure. So I can't run my pump and the pool is now green like a swamp. I talked to them once and they said they would be out on Monday. Nope. Never showed. Now it's been a week and they don't answer the phone and have not gotten back to my home warranty company. DO NOT USE THEM IF YOU DON"T ABSOLUTELY HAVE TO. Save yourself the time and trouble. Calling them a jooke of a company is an understatement.

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This company is a joke. I called on a Friday before Labor Day, the woman that answered the phone took all my info down and what repairs that I needed a quote on. She said that someone would be out Tuesday, possibly over the weekend, and they would be in contact. They did not call or show up on Tuesday. For some dumb reason, I called them back to ask why they didn't show up. The woman on the phone told me it was the owner's wife that answered the phone last week and she didn't get the message (the owner's wife LOST the info?!?!) so she took my info AGAIN and what all I was needing a quote on. Here it is, 2 days after my last phone call to them and no one has called me. I am amazed because I have probably about $5,000 - $6,000 worth of repairs that need to be done to my pool and it's pretty obvious they don't want my business.

0
★☆☆☆☆

This company is a joke. I called on a Friday before Labor Day, the woman that answered the phone took all my info down and what repairs that I needed a quote on. She said that someone would be out Tuesday, possibly over the weekend, and they would be in contact. They did not call or show up on Tuesday. For some dumb reason, I called them back to ask why they didn't show up. The woman on the phone told me it was the owner's wife that answered the phone last week and she didn't get the message (the owner's wife LOST the info?!?!) so she took my info AGAIN and what all I was needing a quote on. Here it is, 2 days after my last phone call to them and no one has called me. I am amazed because I have probably about $5,000 - $6,000 worth of repairs that need to be done to my pool and it's pretty obvious they don't want my business.

.

I hired this pool service a little over a year ago. the service Technician that came out to give me a quote and tell me about their service was great. very knowledgeable and professional ( note he has QUIT since then, surely due to the bad practices of this company) For 6 months my service was fine. My pool was clean , occasional problems with stopping up my pipes from the skimmers to the pump.
The last 6 mnths have been a total waste of money. I have yet to have one full month of complete FULL service care. They treat you like a criminal when you call to complain, argueing that you did get service. Even when you did not. I have emailed pictures of my green pool several times complaining I needed a new service person as this was the results of the current serivce person. The woman who calls you back is rude and obviously could care less about the service they are suppose to provide for you. Numerous excuses as to why my pool was not cleaned ( rain day , when there was not rain, etc ect) yet they still expect payment at the beginning of every month. Expecting that you will keep paying for nothing.

Try ANY other pool service in the area before you waste all your money on these crooks.

They shoudl be run out of business

0
★☆☆☆☆

I hired this pool service a little over a year ago. the service Technician that came out to give me a quote and tell me about their service was great. very knowledgeable and professional ( note he has QUIT since then, surely due to the bad practices of this company) For 6 months my service was fine. My pool was clean , occasional problems with stopping up my pipes from the skimmers to the pump.
The last 6 mnths have been a total waste of money. I have yet to have one full month of complete FULL service care. They treat you like a criminal when you call to complain, argueing that you did get service. Even when you did not. I have emailed pictures of my green pool several times complaining I needed a new service person as this was the results of the current serivce person. The woman who calls you back is rude and obviously could care less about the service they are suppose to provide for you. Numerous excuses as to why my pool was not cleaned ( rain day , when there was not rain, etc ect) yet they still expect payment at the beginning of every month. Expecting that you will keep paying for nothing.

Try ANY other pool service in the area before you waste all your money on these crooks.

They shoudl be run out of business

.

I paid for pool cleaning up front, and despite a few tries, this company could not get its act together and provide the service as written in the work estimate. I had to make several phone calls to track down someone that would take responsibility, and ultimately failed. When I tried to get them to live up to their written guarantee on labor they flatly refused to do so and instead blamed me for the problem!
Be wise and try any of the many other pool services out there...

0
★☆☆☆☆

I paid for pool cleaning up front, and despite a few tries, this company could not get its act together and provide the service as written in the work estimate. I had to make several phone calls to track down someone that would take responsibility, and ultimately failed. When I tried to get them to live up to their written guarantee on labor they flatly refused to do so and instead blamed me for the problem!
Be wise and try any of the many other pool services out there...

Pros: Nice web site

Cons: Poor service

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