A VISION DRY CLEANER OUTLET

★★☆☆☆

About A VISION DRY CLEANER OUTLET

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  • Dry Cleaning & Laundry Services

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Personal Services
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I've taken a few of my husband's shirts here to be laundered and 1 suit to be dry cleaned. All items were clean and pressed when I picked them up- no complains in that department. However, I think it's ridiculous to have to wait a week(!!) to get my items back. There is no reason that it takes a week to launder a shirt or dry clean a suit. The price is great, but not worth having to wait so long for your clothes. The lag time combined with all the recent bad reviews makes me not want to take my stuff back.

3
★★★☆☆

I've taken a few of my husband's shirts here to be laundered and 1 suit to be dry cleaned. All items were clean and pressed when I picked them up- no complains in that department. However, I think it's ridiculous to have to wait a week(!!) to get my items back. There is no reason that it takes a week to launder a shirt or dry clean a suit. The price is great, but not worth having to wait so long for your clothes. The lag time combined with all the recent bad reviews makes me not want to take my stuff back.

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This place does not deserve a single star. I think "Denise", the only person with compliments on this blog about this place, must be the owner because no one else on here has anything nice to say. I had a miserable experience here and I'm not the only one. While I was there to pick up clothes this morning a gentleman came in with a man's shirt to be laundered and the "lady" (I use the term loosely) at the counter charged him $3.00 and told him she had to dry clean the shirt (it was a simple man's shirt - nothing fancy) so he said if she wouldn't launder it he would find someone who would, she insisted on dry cleaning so he took his shirt and left. I dropped two ladies' shirts off to be laundered and ironed last week and paid $5.10. I attempted to pick them up this morning. It was very obvious that my shirts had not been ironed and were hanging on used hangers. I'm not convinced they were even laundered because they don't smell "clean" and there are no dry cleaning tags on my clothes. The lady at the counter who pretended to want to help but said she could not because she is not the manager (I suspect she was the boss because of the way she treated the staff) lied, and was rude and nasty. She told me she could not re-launder my shirts because she was the only one there. Funny, I saw at least two other people in the back working but she said they had to take care of other customer's clothes. She grabbed my shirts from my hand took them to the back to be pressed again despite my telling her to give me my clothes. Again, they came out not starched and only halfway pressed. She told me that is how ladies blouses are supposed to be pressed but she would try again and I told her I could not waste any more time with her and that she was making me angry and I wanted to leave before I lost my temper. She laughed at me as if daring me to lose my temper and told me "I do not like this country". Does anyone besides me have a problem with this attitude? She also told me "if you don't like your clothes, leave them here and we will keep them." So now, do any of you who have had clothes lost by this place, wonder who has them? I asked her to put a bag over my clothes and give me my receipt and she asked "why?". Hello? Why would I want a bag for clothes that were supposedly newly laundered and ironed and why would I want a receipt for my purchase? I don't think she expected be to examine my shirts before leaving there as there is a sign on her wall saying they are not responsible for clothes after they leave the facility.

I'll continue going to Clean Smart on Route 1; not only are they affordable but they are very nice and very professional even if the location is not convenient for me.

1
★☆☆☆☆

This place does not deserve a single star. I think "Denise", the only person with compliments on this blog about this place, must be the owner because no one else on here has anything nice to say. I had a miserable experience here and I'm not the only one. While I was there to pick up clothes this morning a gentleman came in with a man's shirt to be laundered and the "lady" (I use the term loosely) at the counter charged him $3.00 and told him she had to dry clean the shirt (it was a simple man's shirt - nothing fancy) so he said if she wouldn't launder it he would find someone who would, she insisted on dry cleaning so he took his shirt and left. I dropped two ladies' shirts off to be laundered and ironed last week and paid $5.10. I attempted to pick them up this morning. It was very obvious that my shirts had not been ironed and were hanging on used hangers. I'm not convinced they were even laundered because they don't smell "clean" and there are no dry cleaning tags on my clothes. The lady at the counter who pretended to want to help but said she could not because she is not the manager (I suspect she was the boss because of the way she treated the staff) lied, and was rude and nasty. She told me she could not re-launder my shirts because she was the only one there. Funny, I saw at least two other people in the back working but she said they had to take care of other customer's clothes. She grabbed my shirts from my hand took them to the back to be pressed again despite my telling her to give me my clothes. Again, they came out not starched and only halfway pressed. She told me that is how ladies blouses are supposed to be pressed but she would try again and I told her I could not waste any more time with her and that she was making me angry and I wanted to leave before I lost my temper. She laughed at me as if daring me to lose my temper and told me "I do not like this country". Does anyone besides me have a problem with this attitude? She also told me "if you don't like your clothes, leave them here and we will keep them." So now, do any of you who have had clothes lost by this place, wonder who has them? I asked her to put a bag over my clothes and give me my receipt and she asked "why?". Hello? Why would I want a bag for clothes that were supposedly newly laundered and ironed and why would I want a receipt for my purchase? I don't think she expected be to examine my shirts before leaving there as there is a sign on her wall saying they are not responsible for clothes after they leave the facility.

I'll continue going to Clean Smart on Route 1; not only are they affordable but they are very nice and very professional even if the location is not convenient for me.

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I had been a faithful customer for nearly 5 years. However in the past 9 months I have had such terrible experiences with this shop that I feel compelled to write a review and take my business elsewhere. Let me start by saying that You should be very wary and check your clothes to ensure that you not only get them returned but that they are returned without stains or tears that they did not start with.This shop has the worst customer service and attitude. They lost my shirt almost 8 months ago. I immediately reported the shirt missing and after 8 months and lots of heated discussions back and forth they gave me a $50 cleaning credit. In this same time period I have had a pair of Khaki trousers misplaced to be found several weeks later, clothes returned to me that had stains on them, smudges and on several occasions shirts that were not completely pressed.When I complained the owner(manager) acted as if I were being a nuisance and suggested that the stains (a tear in 1 case) was on the clothing when I brought it in. In the case that has simply made me take my business elsewhere this cleaner ruined a brand new dress shirt by leaving blue stains on the lapel of a pink shirt. They took 3 extra days to attempt to clean it but the blue stains are still there. They refuse to take any responsibility for this. They never proposed a resolution, offered compensation or took any real action to resolve the matter. I will be filing a complaint with the Better Business Bureau. Their poor customer service is unsatisfactory The dry cleaning offer ($1.90 per piece) is NOT WORTH IT!!! So beware and be a smart consumer and GO SOMEWHERE else for good cleaning and customer service. VISIONS CLEANER OUTLET is not worth the time and hassle that you are in for. For your own good and peace of mind Stay away from this SHOP . . .

1
★☆☆☆☆

I had been a faithful customer for nearly 5 years. However in the past 9 months I have had such terrible experiences with this shop that I feel compelled to write a review and take my business elsewhere. Let me start by saying that You should be very wary and check your clothes to ensure that you not only get them returned but that they are returned without stains or tears that they did not start with.This shop has the worst customer service and attitude. They lost my shirt almost 8 months ago. I immediately reported the shirt missing and after 8 months and lots of heated discussions back and forth they gave me a $50 cleaning credit. In this same time period I have had a pair of Khaki trousers misplaced to be found several weeks later, clothes returned to me that had stains on them, smudges and on several occasions shirts that were not completely pressed.When I complained the owner(manager) acted as if I were being a nuisance and suggested that the stains (a tear in 1 case) was on the clothing when I brought it in. In the case that has simply made me take my business elsewhere this cleaner ruined a brand new dress shirt by leaving blue stains on the lapel of a pink shirt. They took 3 extra days to attempt to clean it but the blue stains are still there. They refuse to take any responsibility for this. They never proposed a resolution, offered compensation or took any real action to resolve the matter. I will be filing a complaint with the Better Business Bureau. Their poor customer service is unsatisfactory The dry cleaning offer ($1.90 per piece) is NOT WORTH IT!!! So beware and be a smart consumer and GO SOMEWHERE else for good cleaning and customer service. VISIONS CLEANER OUTLET is not worth the time and hassle that you are in for. For your own good and peace of mind Stay away from this SHOP . . .

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.

The employees are not friendly at all. Service is terrible! They treat customers as if they bother the staff with their presence. They recently posted an announcement that shirts cost 99 cents to dry clean only if you bring more than three. That was not the case about two weeks ago. We asked about how recent the policy change was and they stated that the announcement "had been there". Liars. Very rude, disrespectful, and greedy.

1
★☆☆☆☆

The employees are not friendly at all. Service is terrible! They treat customers as if they bother the staff with their presence. They recently posted an announcement that shirts cost 99 cents to dry clean only if you bring more than three. That was not the case about two weeks ago. We asked about how recent the policy change was and they stated that the announcement "had been there". Liars. Very rude, disrespectful, and greedy.

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.

Please be careful with this business entity. They do not have a good deal offered as they claim they have, or perhaps not until they lost your clothes or suits. This shop has the worst customer service and attitude. They lost my suit almost a month ago, and up to now there is no resolution on what action they will take. They even speculated that either myself or the wife must have checked the items already. I have been told several times to come back and check with them (like every 2 days) because they are looking for it, but they still cannot find it. They did not even give me courtesy calls (as they always promised) for status of their search, not until I spoke with the General Manager and informed him of my situation. The manager apologized and promised me that he will search for it. I told him to give me a call for the status, and he did two days after. Needless to say, he would want me to give him couple more days (again) to look for the missing suit. What's up with these two-day promises? At the present time, the suit is still missing, no proposed resolution or action to be taken, no compensation has been explained, and I am about to loose my patience. I am about to file a complaint with the Consumers Affairs and Better Business Bureau. Their poor customer service dealing with me is UNSATISFACTORY and SIGNIFICANTLY POOR! The special dry cleaning offer ($1.90 per piece) is NOT WORTH the headache of dealing with this shop. BEWARE and GO SOMEWHERE else for a good customer service. This DRY CLEAN SHOP is not worthy!!! Stay away from this SHOP . . .

P.S. Their communication skill needs some upgrade. An interpreter would possibly help a customer . . .

1
★☆☆☆☆

Please be careful with this business entity. They do not have a good deal offered as they claim they have, or perhaps not until they lost your clothes or suits. This shop has the worst customer service and attitude. They lost my suit almost a month ago, and up to now there is no resolution on what action they will take. They even speculated that either myself or the wife must have checked the items already. I have been told several times to come back and check with them (like every 2 days) because they are looking for it, but they still cannot find it. They did not even give me courtesy calls (as they always promised) for status of their search, not until I spoke with the General Manager and informed him of my situation. The manager apologized and promised me that he will search for it. I told him to give me a call for the status, and he did two days after. Needless to say, he would want me to give him couple more days (again) to look for the missing suit. What's up with these two-day promises? At the present time, the suit is still missing, no proposed resolution or action to be taken, no compensation has been explained, and I am about to loose my patience. I am about to file a complaint with the Consumers Affairs and Better Business Bureau. Their poor customer service dealing with me is UNSATISFACTORY and SIGNIFICANTLY POOR! The special dry cleaning offer ($1.90 per piece) is NOT WORTH the headache of dealing with this shop. BEWARE and GO SOMEWHERE else for a good customer service. This DRY CLEAN SHOP is not worthy!!! Stay away from this SHOP . . .

P.S. Their communication skill needs some upgrade. An interpreter would possibly help a customer . . .

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.

I received a shirt back from them that had what appeared to be some caked-on detergent or starch. I showed it to the woman working (who I believe is the owner) and she denied it had happened there, even though the tag from them was still attached! I politely asked that it be cleaned again, free of charge, and she refused, arguing with me for several minutes about how it's not their policy to fix mistakes!! I'm moving on to a cleaner that will stand behind their work!

1
★☆☆☆☆

I received a shirt back from them that had what appeared to be some caked-on detergent or starch. I showed it to the woman working (who I believe is the owner) and she denied it had happened there, even though the tag from them was still attached! I politely asked that it be cleaned again, free of charge, and she refused, arguing with me for several minutes about how it's not their policy to fix mistakes!! I'm moving on to a cleaner that will stand behind their work!

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Horrible people. Every cliche you can imagine about a dry cleaners that won't admit their mistakes is true. Mistakes happen - I'm not expecting every article of clothing to be perfect, but at least accept the issue and fix it. Don't lie to my face. These are just horrible, mean people. They lie to your face, and have no remorse.

1
★☆☆☆☆

Horrible people. Every cliche you can imagine about a dry cleaners that won't admit their mistakes is true. Mistakes happen - I'm not expecting every article of clothing to be perfect, but at least accept the issue and fix it. Don't lie to my face. These are just horrible, mean people. They lie to your face, and have no remorse.

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I had been a customer for 6 months and the service was decent until one day I reported that a pair of pants that I picked up from them had black smudge spots on them (not in this state when I brought them in for cleaning).

The 'Owner' became belligerent and extremely rude to me. Blamed me for the spots and didn't want to take accountability for the spots on my pants.

Much to the 'owner's chagrin, they cleaned the pants and the spots were gone. However, the harrassment I received when I picked up my pants was unbelievable. I've never been treated by a business in this matter. EXTREMELY UNPROFRESSIONAL!! Motivated by GREED. No upstanding principles and values that I am accustomed to.

1
★☆☆☆☆

I had been a customer for 6 months and the service was decent until one day I reported that a pair of pants that I picked up from them had black smudge spots on them (not in this state when I brought them in for cleaning).

The 'Owner' became belligerent and extremely rude to me. Blamed me for the spots and didn't want to take accountability for the spots on my pants.

Much to the 'owner's chagrin, they cleaned the pants and the spots were gone. However, the harrassment I received when I picked up my pants was unbelievable. I've never been treated by a business in this matter. EXTREMELY UNPROFRESSIONAL!! Motivated by GREED. No upstanding principles and values that I am accustomed to.

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.

WOW!! This place is a Dry Cleaning Factory. It cut my dry cleaning
bill by more then half. At times like this, I could use the savings.
They did a great job with my cleaning. They only charged .99 for shirts and it looked like I paid full price to get them cleaned. GREAT DEAL!!! They specialize in Quality cleaning at a low price.
HIGHLY RECOMMEND. THEY ACTUALLY CARE FOR YOUR CLOTHES.

5
★★★★★

WOW!! This place is a Dry Cleaning Factory. It cut my dry cleaning
bill by more then half. At times like this, I could use the savings.
They did a great job with my cleaning. They only charged .99 for shirts and it looked like I paid full price to get them cleaned. GREAT DEAL!!! They specialize in Quality cleaning at a low price.
HIGHLY RECOMMEND. THEY ACTUALLY CARE FOR YOUR CLOTHES.

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