Benjamin Franklin Plumbing

★★★★☆
"If there is any delay, it's you we pay"
  • 8635 Crown Crescent Ct

    Charlotte, NC 28227-6783

    Map & Directions
  • 704-323-8013

About Benjamin Franklin Plumbing

Hours
Daily 24 Hours
3.8 10
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I wish I could give them negative stars!

A toilet in my office had a broken flange. BF came out and quoted me $3500 for the repair saying the concrete slab had to be jack-hammered, destroying the floor, the pipes and flange replaced, the toilet replaced and then they could re-set the toilet temporarily while I contracted with a flooring company to repair the floor.

I called anther plumber who fixed the problem in 2 hours for less than a tenth their charge and the floor was not destroyed.

BF returned when I refused their offer and charged me $320 for a service call and to "pull the toilet". So I ended up paying BF the same for their "diagnostics" that I paid for the actual repair.

I will NEVER RECOMMEND THEM!

1
★☆☆☆☆

I wish I could give them negative stars!

A toilet in my office had a broken flange. BF came out and quoted me $3500 for the repair saying the concrete slab had to be jack-hammered, destroying the floor, the pipes and flange replaced, the toilet replaced and then they could re-set the toilet temporarily while I contracted with a flooring company to repair the floor.

I called anther plumber who fixed the problem in 2 hours for less than a tenth their charge and the floor was not destroyed.

BF returned when I refused their offer and charged me $320 for a service call and to "pull the toilet". So I ended up paying BF the same for their "diagnostics" that I paid for the actual repair.

I will NEVER RECOMMEND THEM!

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1 out of 1 people found this review helpful.

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I read the reviews and was well informed when this company came out. First I would like to say you get what you pay for. What I got and paid for was quality service, peace of mind and
great service. The technician, Tim, was very informative and knowlegeable. He took the time to explain how our systems work and answered every one of my questions very patiently and I could tell he valued me as a person not just another customer. Sure you may be able to find another plumber that cost less, but the return you get for your money is what should be weighed out. I would recommend this company over any other and always say you get what you pay for.

5
★★★★★

I read the reviews and was well informed when this company came out. First I would like to say you get what you pay for. What I got and paid for was quality service, peace of mind and
great service. The technician, Tim, was very informative and knowlegeable. He took the time to explain how our systems work and answered every one of my questions very patiently and I could tell he valued me as a person not just another customer. Sure you may be able to find another plumber that cost less, but the return you get for your money is what should be weighed out. I would recommend this company over any other and always say you get what you pay for.

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1 out of 1 people found this review helpful.

.

This is for Charlotte, NC--Not sure why it says I am in San Francisco.

I would give a "O" if they would let me. We called for help and they were 30+ minutes late. The cost of just coming to the house (not doing anything) was $49. When he arrived, all the guy did was try to sell us things--new faucets for $700+, water filtration system. In the end, he would not do the simple task we needed (reattach a hose to our piping, no parts required) for less than $200. My husband ended up figuring it out himself and it took LESS THAN 3 MINUTES. Benjamin Franklin is NOT here to help you--they are here to get in your house and sell you things you don't need. TERRIBLE!!!!!!

1
★☆☆☆☆

This is for Charlotte, NC--Not sure why it says I am in San Francisco.

I would give a "O" if they would let me. We called for help and they were 30+ minutes late. The cost of just coming to the house (not doing anything) was $49. When he arrived, all the guy did was try to sell us things--new faucets for $700+, water filtration system. In the end, he would not do the simple task we needed (reattach a hose to our piping, no parts required) for less than $200. My husband ended up figuring it out himself and it took LESS THAN 3 MINUTES. Benjamin Franklin is NOT here to help you--they are here to get in your house and sell you things you don't need. TERRIBLE!!!!!!

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1 out of 2 people found this review helpful.

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I was preparing for a party when my kitchen sink faucet suddenly stopped working. I called the guys in Benjamin Franklin Plumbing and they were in the house in no time.

Got the faucet fixed and i was able to prepare the food for the party. Great Service!

5
★★★★★

I was preparing for a party when my kitchen sink faucet suddenly stopped working. I called the guys in Benjamin Franklin Plumbing and they were in the house in no time.

Got the faucet fixed and i was able to prepare the food for the party. Great Service!

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I had a plumber by the name of Justin out to my home this past weekend. He was professional, courteous, and exceeded my expectations. There was no extra charge for him to come out on a Saturday night and he was able to change my water heater on the spot. I was able to take a bath that night, he was super fast. I am pleased with their service and will use them again.

5
★★★★★

I had a plumber by the name of Justin out to my home this past weekend. He was professional, courteous, and exceeded my expectations. There was no extra charge for him to come out on a Saturday night and he was able to change my water heater on the spot. I was able to take a bath that night, he was super fast. I am pleased with their service and will use them again.

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.

This is a great company to do business with. They were on time, professional, and very courteous. The plumber was very knowledgeable and extremely helpful. He took the time to patiently explain what he was doing and how to avoid future problems. I am very happy with my service call and I will be using them again in the future.

5
★★★★★

This is a great company to do business with. They were on time, professional, and very courteous. The plumber was very knowledgeable and extremely helpful. He took the time to patiently explain what he was doing and how to avoid future problems. I am very happy with my service call and I will be using them again in the future.

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I was very happy with Ben Franklin Plumbing. They were extremely nice on the phone, came out when they said they would and explained all my options. I would highly recommend them to anyone looking for a skilled plumber.

5
★★★★★

I was very happy with Ben Franklin Plumbing. They were extremely nice on the phone, came out when they said they would and explained all my options. I would highly recommend them to anyone looking for a skilled plumber.

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My husband and I own a small home services company. Because all of our clients have used our services for many years, they often call us for projects outside our scope of business. We are not plumbers, so although we have 2 small plumbing contractors whom we work with on a regular basis, we suggested one of our clients call Benjamin Franklin Plumbing for an ER job that had to be done immediately. They needed a toilet fixed in an older but very well maintained home.

The service person comes out and says that he cannot fix the toilet. Of course he never tells them the actual problem with the toilet just that the toilet needs to be replaced. Because of the rough, the toilet is an odd size but can be ordered for around 500 dollars (it is a handicap accessible toilet).

The "plumber" did not tell them that the toilet could be ordered. He told them that the toilet was not available to fit the rough and that it would cost...(hold on to your seats) 1800 dollars to install any new toilet. 1800 dollars to install a toilet and the plumber stated that there would be no warranty on the work. For that price the plumber had better be at my house in the morning to wipe and powder my rear after using it.

What a crock. Even if the price to order the toilet is around 500 bucks there is no way that a toilet installation would ever cost 1300 dollars in labor unless they were planning to replumb the whole thing.

Ohh and they charged a 70 dollar diagnostics fee and never told the people what the diagnosis was...I will never, ever recommend this company to any of our clients. From now on we will go ourselves and turn off the water supply until our reputable and honest plumbers can get to the residence.

It gets better...I called to ask what was going on with the service and was told that a supervisor would call me immediately. 72 hours later...nothing. I was hopeful that they would redeem themselves and say that it was a misunderstanding but it looks like I was wrong.

1
★☆☆☆☆

My husband and I own a small home services company. Because all of our clients have used our services for many years, they often call us for projects outside our scope of business. We are not plumbers, so although we have 2 small plumbing contractors whom we work with on a regular basis, we suggested one of our clients call Benjamin Franklin Plumbing for an ER job that had to be done immediately. They needed a toilet fixed in an older but very well maintained home.

The service person comes out and says that he cannot fix the toilet. Of course he never tells them the actual problem with the toilet just that the toilet needs to be replaced. Because of the rough, the toilet is an odd size but can be ordered for around 500 dollars (it is a handicap accessible toilet).

The "plumber" did not tell them that the toilet could be ordered. He told them that the toilet was not available to fit the rough and that it would cost...(hold on to your seats) 1800 dollars to install any new toilet. 1800 dollars to install a toilet and the plumber stated that there would be no warranty on the work. For that price the plumber had better be at my house in the morning to wipe and powder my rear after using it.

What a crock. Even if the price to order the toilet is around 500 bucks there is no way that a toilet installation would ever cost 1300 dollars in labor unless they were planning to replumb the whole thing.

Ohh and they charged a 70 dollar diagnostics fee and never told the people what the diagnosis was...I will never, ever recommend this company to any of our clients. From now on we will go ourselves and turn off the water supply until our reputable and honest plumbers can get to the residence.

It gets better...I called to ask what was going on with the service and was told that a supervisor would call me immediately. 72 hours later...nothing. I was hopeful that they would redeem themselves and say that it was a misunderstanding but it looks like I was wrong.

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1 out of 2 people found this review helpful.

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there are a ton of plumbers in Charlotte and we always seem to have bad luck with our plumber not showing up. thought it was interesting that they actually pay you if they are late so we figured we'd give them a shot. Ben Franklin Plumbing of Charlotte showed up on time and did a great job on everything. Didn't even damage any of our walls or anything. Very fast plumber service. Highly recommended if you live in charlotte! btw, they replaced out water heater. almost forgot.

5
★★★★★

there are a ton of plumbers in Charlotte and we always seem to have bad luck with our plumber not showing up. thought it was interesting that they actually pay you if they are late so we figured we'd give them a shot. Ben Franklin Plumbing of Charlotte showed up on time and did a great job on everything. Didn't even damage any of our walls or anything. Very fast plumber service. Highly recommended if you live in charlotte! btw, they replaced out water heater. almost forgot.

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.

From the initial contact this was the best experience i have ever had with a service company. The phone rep was pleasant and the plumber was right on time and very professional! He even saved me money by explaining the company's Ben Franklin Society membership. The service charge was very reasonable; I would recommend Benjamin Franklin Plumbing to anyone!

5
★★★★★

From the initial contact this was the best experience i have ever had with a service company. The phone rep was pleasant and the plumber was right on time and very professional! He even saved me money by explaining the company's Ben Franklin Society membership. The service charge was very reasonable; I would recommend Benjamin Franklin Plumbing to anyone!

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Message from Benjamin Franklin Plumbing

More about Benjamin Franklin Plumbing

Benjamin Franklin Plumbing offers reliable, upfront pricing, by the job, not the hour. 100% SATISFACTION GUARANTEED, or we will redo it Free! We provide quality work with honest and reliable service. We specialize in a variety of plumbing services such as repiping, leak detection, bathroom remodeling and more! Our trucks carry enough inventory to fix 90% of repairs on the initial appointment, saving you money and time.

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