Baby Basics

★★★☆☆
Closed Sunday and Monday Tuesday-Friday 10:00a-1:00p and 2:00p-5:30p Saturday 10:00a-3:00p
  • 292 Ridge Rd. Suite 12B

    Lafayette, LA 70506

    Map & Directions
  • 337-706-7966

About Baby Basics

Categories
  • Baby Clothes
  • Second Hand Goods
  • Consignment Shops

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Yeah, sometimes this store has cute stuff. But the store has problems with smell. I'd rather pay more money and save my nose the trouble.

2
★★☆☆☆

Yeah, sometimes this store has cute stuff. But the store has problems with smell. I'd rather pay more money and save my nose the trouble.

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Baby Basics is not worth shopping to save a few bucks. My husband and I purchased a crib there that was later recalled for risk of suffocation. The owner refused to refund our money or provide a similar crib in exchange. We may have saved a few bucks on the initial purchase, but it has cost us much more in the long run. The store hours are not convenient and the owner refuses to own up to the cost of running an honest business.

There were no LIES in my review at all. You sent me away from your store that day without a resolution. Your subsequent phone calls only made the situation worse by trying to make me return the crib to a store that NEVER sold that model. As you well know, the "brand new" crib you offered was not even close to the same finish as the one I purchased at your store that matches all the other furniture in the nursery; and you knew it was not a good solution as you stated on the phone. If you were willing to "take a loss" as you stated here, you would have resolved the recall while I was at your store with the crib first thing that morning as I requested in person. And no, a store that doesn't open until 10 am and closes for lunch is not convenient for ME.

1
★☆☆☆☆

Baby Basics is not worth shopping to save a few bucks. My husband and I purchased a crib there that was later recalled for risk of suffocation. The owner refused to refund our money or provide a similar crib in exchange. We may have saved a few bucks on the initial purchase, but it has cost us much more in the long run. The store hours are not convenient and the owner refuses to own up to the cost of running an honest business.

There were no LIES in my review at all. You sent me away from your store that day without a resolution. Your subsequent phone calls only made the situation worse by trying to make me return the crib to a store that NEVER sold that model. As you well know, the "brand new" crib you offered was not even close to the same finish as the one I purchased at your store that matches all the other furniture in the nursery; and you knew it was not a good solution as you stated on the phone. If you were willing to "take a loss" as you stated here, you would have resolved the recall while I was at your store with the crib first thing that morning as I requested in person. And no, a store that doesn't open until 10 am and closes for lunch is not convenient for ME.

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Business Response:

BABY BASICS WOW Jean, your review really surprised me. I guess that these free review sites are a perfect forum for blatant lies? Even though you did not have a reciept, I offered you a BRAND NEW crib as a replacement for your crib. I even told you that the crib I was offering was more expensive than the crib you bought, but it was the closest thing we had in stock so I would call it an even exchange to help you out that same day instead of making you wait. And why was I willing to take that loss? Like I told you, "In 2 years of being in business we have NEVER had one complaint, so I was going to make this right". After I offered you the crib you said, "Let me talk to my husband." That was the last I heard from you. Instead of calling me, you decide to go online and try to smear my shop's reputation? Very nice of you Jean. I'm sorry MY store hours are not convenient for YOU. We stay open until 5:30p so that working people can shop after 5:00p. How is that inconvenient? Your claim that my hours are not convenient show just how shallow your review is. People who shop at BABY BASICS know how honest our business is.
.

I just wanted to let all the new parents know that they should check out this store. The prices are awesome! My husband and I are expecting a second child and were in need of a crib. We shopped around Lafayette and on the way home we saw Baby Basics and decided to take a look. One of our friends had told us about them. Well, they not only had the best price, but the best selection. They also let us know that if they didn't have the crib we wanted in the store that they could order us one. They were so helpful. It was good to experience great customer service, because we haven't had that in a while from some of the Lafayette businesses.

Thanks,
C.C.

5
★★★★★

I just wanted to let all the new parents know that they should check out this store. The prices are awesome! My husband and I are expecting a second child and were in need of a crib. We shopped around Lafayette and on the way home we saw Baby Basics and decided to take a look. One of our friends had told us about them. Well, they not only had the best price, but the best selection. They also let us know that if they didn't have the crib we wanted in the store that they could order us one. They were so helpful. It was good to experience great customer service, because we haven't had that in a while from some of the Lafayette businesses.

Thanks,
C.C.

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Business Response:

Thanks for the great review

Message from Baby Basics

Please check out our website for more info: http://baby.basics.tripod.com -------------



Acadiana's one stop baby shop! Come check out our great prices on NEW and GENTLY used baby things. Our inventory changes almost daily!!! We are an authorized retailer of:

Athena Luxurious Nursery Furniture, Simplicity for Children Nursery Furniture, ShooShoos, Snack-Traps, and Bunnyhugs Diapers.

Along with our selection of gently used cribs, strollers, toys, clothes, and much more we are sure to have something for your baby!!! So come on by, your wallet and your baby will thank you.

More about Baby Basics

Athena Luxurious Nursery Furniture Simplicity for children Cribs and nursery furniture ShooShoos baby shoes Bunnyhugs Diapers Snack-Traps Buy and Sell New and gently used

 

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