Desert Inn Animal Hospital

★★★★☆

About Desert Inn Animal Hospital

Categories
  • Pet Services
  • Pet Boarders and Sitters
  • Animal Hospitals
  • Veterinarians

Pets & Animals

Pets & Animals
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4.0 1
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I have a four year large breed dog that calls this hospital "doc", and he pretty much enjoys his visits. In particular, he likes Doctors Willey and Parantala. There's a younger petite female doctor whose bedside manner could use some improvement--My dog doesn't want to follow her and she'll lose her patience more quickly then the other doctors, leading to some pulling and sniping (snipe, not snip). Dogs and cats have separate lobbies, which is GREAT if you ask me. I am impressed with their surgical skills and with their diagnostic skills.

My only complaint with this facility is that it treats return customers just like new customers. I take my dog in regularly and always pay my bills, so I thought that after a year or two, we had developed a "relationship". My dog had a very minor cut...literally the size of a pen point...that was bleeding. When I called to ask how to bandage the cut, I was told that I would have to bring him in. They were totally unwilling to give me even the simplest, itsy-bitsyest bit of free advice over the phone. As a lawyer, I would never treat return customers this way, and I am entitled to the same, if not greater, fear of malpractice than they are. On another occasion, they brought me in to vaccinate the dog, charging for the vaccine and a visit, then two months later, brought me in again for another vaccine. So I get charged for two vet visits, when we could have knocked all the vaccines out in one. When I raised the issue, I got a "we'll try better next time", which was ok, but a discount would have been great. Long story short...don't expect any freebies or special treatment for being a good customer at this joint. You pay for everything, and sometimes a little more.

4
★★★★☆

I have a four year large breed dog that calls this hospital "doc", and he pretty much enjoys his visits. In particular, he likes Doctors Willey and Parantala. There's a younger petite female doctor whose bedside manner could use some improvement--My dog doesn't want to follow her and she'll lose her patience more quickly then the other doctors, leading to some pulling and sniping (snipe, not snip). Dogs and cats have separate lobbies, which is GREAT if you ask me. I am impressed with their surgical skills and with their diagnostic skills.

My only complaint with this facility is that it treats return customers just like new customers. I take my dog in regularly and always pay my bills, so I thought that after a year or two, we had developed a "relationship". My dog had a very minor cut...literally the size of a pen point...that was bleeding. When I called to ask how to bandage the cut, I was told that I would have to bring him in. They were totally unwilling to give me even the simplest, itsy-bitsyest bit of free advice over the phone. As a lawyer, I would never treat return customers this way, and I am entitled to the same, if not greater, fear of malpractice than they are. On another occasion, they brought me in to vaccinate the dog, charging for the vaccine and a visit, then two months later, brought me in again for another vaccine. So I get charged for two vet visits, when we could have knocked all the vaccines out in one. When I raised the issue, I got a "we'll try better next time", which was ok, but a discount would have been great. Long story short...don't expect any freebies or special treatment for being a good customer at this joint. You pay for everything, and sometimes a little more.

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