The Spa at River Ridge

★★☆☆☆
  • 6400 Riverside Drive, Building A

    Dublin, OH 43017

    Map & Directions
  • 614-766-9946

About The Spa at River Ridge

Categories
  • Beauty Salons
  • Manicurists & Pedicurists
  • Massage Therapists
  • Skin Care Specialists
  • Day Spas

Personal Services

Personal Services
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I arrived at my appointment an hour early because it my my first visit at the spa and I was not sure of the location. Even though I was early my service started 25 minutes late. No one came to me to let me know that they were running behind in their schedule. I was the last appointment of the day. The service I signed up for was to be an hour and a half. I was cheated out of my spa time by 20 minutes. You see it was too close to closing time so my service seemed a little rushed . If it was started on time I would have been finished by closing. It was nosey in the lobby and I could hear the noise. On the web site they state quite and peace of mind (not the case) I was not given an itemized list of my services. However after calling and asking about my list of services I was told that is only given if requested. I let a manager know about the poor service I received. She was nice about and put a percentage back on my credit card . I understand that sometimes things fall though the cracks. However a new customer could be a permanent client. Therefore the spa should go above and beyond and to keep that customer satisfied from beginning to end. .I would not recommend them If you decide to go to this spa make sure you get a list of your services that you have been charged for.. Don't accept the last appointment of the day the earlier you arrive the better service you will receive ...

2
★★☆☆☆

I arrived at my appointment an hour early because it my my first visit at the spa and I was not sure of the location. Even though I was early my service started 25 minutes late. No one came to me to let me know that they were running behind in their schedule. I was the last appointment of the day. The service I signed up for was to be an hour and a half. I was cheated out of my spa time by 20 minutes. You see it was too close to closing time so my service seemed a little rushed . If it was started on time I would have been finished by closing. It was nosey in the lobby and I could hear the noise. On the web site they state quite and peace of mind (not the case) I was not given an itemized list of my services. However after calling and asking about my list of services I was told that is only given if requested. I let a manager know about the poor service I received. She was nice about and put a percentage back on my credit card . I understand that sometimes things fall though the cracks. However a new customer could be a permanent client. Therefore the spa should go above and beyond and to keep that customer satisfied from beginning to end. .I would not recommend them If you decide to go to this spa make sure you get a list of your services that you have been charged for.. Don't accept the last appointment of the day the earlier you arrive the better service you will receive ...

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