I needed a locksmith, and I need one fast. My key just wouldn't turn in my front door, and I had places to go, people to see. So, I searched on Citysearch for a locksmith in my neighborhood, checked out Express' website, and called, hoping someone could get here by the end of the day. The man who took my call was brusque but professional and told me someone would be here within 20 to 30 minutes.
I called at 12:30, and true to his word, someone was here within half an hour. John, the locksmith, was not only personable and charming but also extremely knowledgeable and able to explain the problem to me without confusing me in the least. He took apart my lock, told me what needed to be done -- the cylinder needed to be replaced, and he could do it without replacing the bolt itself -- and did it all with expedience and good humor -- and sparkling conversation!
I place a high mark on the friendliness of the service I receive, and for that alone I would give Express an excellent rating. Add in the speedy response time and the efficient and knowledgeable locksmith and you have one very pleased customer.
Pros: Extremely personable and knowledgeable locksmith
Express Locksmith
