Animal Veterinary Ctr

★★★★☆
  • 160 Bear Christiana Rd

    Bear, DE 19701

    Map & Directions
  • 302-322-6488

About Animal Veterinary Ctr

Hours
Mon-Thu 8am-8pm, Fri 8am-5pm, Sat 8am-12:30pm

Pets & Animals

Pets & Animals
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3.5 2
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The receptionist Caroline is the WORST! I am not sure if it is company policy or just her but she was WAY more concerned with my dogs prior shots then what was wrong with her at the moment. She was going over my paperwork with a fine tooth comb and stopped just short of saying our papers were fake.

I understand they make a lot of money on rabies shots but she was beyond rude. She would not accept the dog tags that all the Vets give for the collar. We literally had to get our records faxed from our previous Vet, which was an hour away. She did not ask what was wrong with the dog today and did not seem to care. She even went as far as saying we would have to go home to get the correct paperwork if we could not prove it. My dog had BLOOD in her stool and not eaten in 2 days. But apparently her previous rabies and distemper shots were the main priority. At one point she said, "OK, I see here she got her shots in December of 09. The dog will need more shots today." I told her it is July of 2010..... After a long silence, I told her that December of 2010 has not happened yet. She just said "oh ok, where is my mind." She never apologized.

Everyone else there was wonderful. The vet and the technicians were very nice and patient. The prices were expensive but we expected that. They do not say anything about price until you are leaving. You have no idea what they are charging you until they are asking for the money. They told us what they were doing but no cost associated with it.

Bottom line is, stay away unless you have time to deal with Mrs Caroline using a magnifying glass to your paperwork. She may just have been doing her job, but it seems to have been much more than overkill for a simple receptionist.

2
★★☆☆☆

The receptionist Caroline is the WORST! I am not sure if it is company policy or just her but she was WAY more concerned with my dogs prior shots then what was wrong with her at the moment. She was going over my paperwork with a fine tooth comb and stopped just short of saying our papers were fake.

I understand they make a lot of money on rabies shots but she was beyond rude. She would not accept the dog tags that all the Vets give for the collar. We literally had to get our records faxed from our previous Vet, which was an hour away. She did not ask what was wrong with the dog today and did not seem to care. She even went as far as saying we would have to go home to get the correct paperwork if we could not prove it. My dog had BLOOD in her stool and not eaten in 2 days. But apparently her previous rabies and distemper shots were the main priority. At one point she said, "OK, I see here she got her shots in December of 09. The dog will need more shots today." I told her it is July of 2010..... After a long silence, I told her that December of 2010 has not happened yet. She just said "oh ok, where is my mind." She never apologized.

Everyone else there was wonderful. The vet and the technicians were very nice and patient. The prices were expensive but we expected that. They do not say anything about price until you are leaving. You have no idea what they are charging you until they are asking for the money. They told us what they were doing but no cost associated with it.

Bottom line is, stay away unless you have time to deal with Mrs Caroline using a magnifying glass to your paperwork. She may just have been doing her job, but it seems to have been much more than overkill for a simple receptionist.

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This is a great animal hospital. The staff are very caring and compassionate. I take all four of my pets there - 2 cats & 2 dogs. They get wonderful loving care from all of the doctors and staff!

5
★★★★★

This is a great animal hospital. The staff are very caring and compassionate. I take all four of my pets there - 2 cats & 2 dogs. They get wonderful loving care from all of the doctors and staff!

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