sp suites

I have used them a few times and I found them to be a good value for the money spend. The buildings were well maintained and the apartments were clean.(i booked 4-5 apartments)

If you don't have champagne taste and beer money, you will have no complains!

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We booked several rooms through SPSuites for guests who were coming to Chicago for our wedding. They gave us a great rate, and the central location was perfect. Unfortunately, one week before the event our guests received emails and phone calls telling them that their reservations had been canceled (this was after they had paid in full by credit card!). When we called on behalf of our guests the staff told us that our original reservations for a central location were canceled because they were doing work on the building (which turned out to be untrue-- they had just overbooked), but that they had rooms available in their Ukrainian Village property, not downtown. (It was the old bait and switch-- you book for a central location, which at the last minute isn't available, and they swap it for a location several miles away.)

When our guests themselves called they felt bamboozled by the SPSuites staff, some of whom were impolite and very aggressive (this was after having a hard time even getting them on the phone). Because they had paid upfront, it took several more phone calls to get their funds reimbursed. Every time we called we were given a different tale. This, unfortunately, was the first taste of Chicago many of our guests had. Luckily, we were able to find last-minute rooms elsewhere, but our friends were absolutely shocked by the lack of professionalism and integrity of this establishment. Reserve at your own risk!

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The suites were awesome. The establishment was flawless and the suites was just adorable. The staff was very knowledgeable about the entertainment around the area. Yes I would recommend them.

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1 out of 1 people found this review helpful.

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