Puro Clean

★★★☆☆
  • 7808 Williston Rd PO Box 943

    Williston, VT 05495

    Map & Directions
  • 802-878-9800

3.0 2
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I had a real problem in my house with water damage and was not happy about it, but PuroClean really did a great job and provided excellent service, walked me through the whole process and hooked me up with a contractor. In all the really turned things around for us.

2
★★★★★

I had a real problem in my house with water damage and was not happy about it, but PuroClean really did a great job and provided excellent service, walked me through the whole process and hooked me up with a contractor. In all the really turned things around for us.

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This company was recommended by my insurance company after I had major water damage to an exterior wall on both floors of my building due to an ice dam. Although the staff was professional and pleasant in demeanor, left the area where they worked clean, and was courteous and easy to work with, they also failed to recognize the true extent of the actual damage and were extremely ineffective in managing the situation.

When they 'finished' drying the downstairs area, it was still visibly wet, with water continuing to leak from the exterior siding. At that point they suggested I re-insulate and seal the wall with plastic - which would have led to further damages from mold and rot. They also left a water pipe (baseboard hot water heat) directly exposed to the exterior - had I not caught this, the pipe most likely would have frozen and burst overnight, which would have not only left my tenants without heat but also created extensive further damage.

Although they arrived on a Monday, it took until Thursday for them to open the upstairs wall - which meant there was water and ice buildup behind the wall which was not being dealt with until that time.

I have neither the time nor the experience to oversee this sort of work - when I, in my relative ignorance, can see grievous and obvious errors being made, I know that I cannot trust the company's work. I strongly recommend against using them.

1
★☆☆☆☆

This company was recommended by my insurance company after I had major water damage to an exterior wall on both floors of my building due to an ice dam. Although the staff was professional and pleasant in demeanor, left the area where they worked clean, and was courteous and easy to work with, they also failed to recognize the true extent of the actual damage and were extremely ineffective in managing the situation.

When they 'finished' drying the downstairs area, it was still visibly wet, with water continuing to leak from the exterior siding. At that point they suggested I re-insulate and seal the wall with plastic - which would have led to further damages from mold and rot. They also left a water pipe (baseboard hot water heat) directly exposed to the exterior - had I not caught this, the pipe most likely would have frozen and burst overnight, which would have not only left my tenants without heat but also created extensive further damage.

Although they arrived on a Monday, it took until Thursday for them to open the upstairs wall - which meant there was water and ice buildup behind the wall which was not being dealt with until that time.

I have neither the time nor the experience to oversee this sort of work - when I, in my relative ignorance, can see grievous and obvious errors being made, I know that I cannot trust the company's work. I strongly recommend against using them.

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Business Response:

We are sorry you had a bad experience, however after reviewing the files on this we do not see it the same way. Due to the exterior leak that was not fixed it did remain wet; we did not see the point to waste your money or that of the insurance companies until the issue was corrected. We suggested a temporary fix to prevent further damage, until the siding could be restored.

Message from Puro Clean

PuroClean Managed Services has established relationships throughout the insurance channels and our local region to provide you, our customers, with the best possible service. When you work with PuroClean Vermont, you work with a team of people β?? from our first response crew all the way to the owner, to ensure your experience is a positive one.



We are in the customer service buisness, fire and water damage restoration is a by product of quality customer service!

More about Puro Clean

Are core business areas are: Fire Damage Clean up Soot Cleaning Water Damage Restoration Water Damage Clean up Mold Remediation

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Vermont's premiere water and fire damage restoration company offers services to commercial and residential clients.

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