I was hosting a dinner for 20 people - we had a signed contract and had been in touch with the private events coordinator multiple times before the dinner to choose menus, table set ups etc. We arrived and they did not have printed menu cards for our guests' choices or tablecloths on the tables (both of which I was originally told they would have). They were unsympathetic to the fact that we had been told that these would be done.
There is no door to the kitchen so if you're seated nearby the fans can be very noisy. Service was fine though they were not very accommodating with simple changes or requests.
Food was fine, drinks were fine. Just stick to smaller groups - despite our experience it seems like it's a great drink or dinner spot for dates/friends.
Pros: Nice decor, cool ambiance. Good drink or dinner spot for a date or a night out with one or two friends.
Cons: Bad for large groups - even w/ a signed contract!