Stephens Service Center

★☆☆☆☆
  • 5600 Elvas Ave

    Sacramento, CA 95819

    Map & Directions
  • 916-452-5067

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980 9th Street Sacramento, CA

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Home of the $3368 Repair that lasts 1 Day!

Mercedes owners - Avoid this repair shop, you can get burned!

Monday - I stopped in for a ??second opinion? on my need to replace a leaking head gasket. The quote was for $2631 which was $300 less than my original quote. I was told that if Stevens did the work the car would be back in good running shape. I thought that I was dealing with the owner (Tom), but I later learned that it was Scott, the lead mechanic.

Tuesday afternoon ?? I received a call from the owner, Tom, who now informs me that there is more wrong than quoted and that I may want to not repair the car ? and that I owe him approximately $990 for this information. He raises the estimate to $3000 and indicates that the dealerships that have serviced the car over the years could have prevented this by recommending changing the engine coolant. He also say??s that the head gasket is not an original Mercedes part. This is interesting since I have owned the car since it had 500 miles on it. The car will be repaired by Friday.
Friday afternoon ?? Tom says that they want to drive it over the weekend to assure that the repair has fixed the problems to their satisfaction.
Monday afternoon ?? I pick up the car ? the repair has risen to $3368. Tom proceeds to tell me that there are other things that I get to worry about ? of course that is after he takes my money. One is a ??noisy? supercharger. NOTE: No mention of this on the estimate. I drive the car home and it seems to be running well.
Tuesday, on the way to work, the ??Check Engine? light comes on. I call Tom and he says to bring it in immediately. After hooking it up to his testing computer he says that the supercharger (what a coincidence) is causing this and that the light will stay on. He has No Fix for this ? I say ??Tom, the repair only lasted for 1 Day!?? he just shrugged and walked away.
Poorest service experience that I have ever had with a car.
Tom Stevens offered nothing to make it right.
Mark M.

1
★☆☆☆☆

Home of the $3368 Repair that lasts 1 Day!

Mercedes owners - Avoid this repair shop, you can get burned!

Monday - I stopped in for a ??second opinion? on my need to replace a leaking head gasket. The quote was for $2631 which was $300 less than my original quote. I was told that if Stevens did the work the car would be back in good running shape. I thought that I was dealing with the owner (Tom), but I later learned that it was Scott, the lead mechanic.

Tuesday afternoon ?? I received a call from the owner, Tom, who now informs me that there is more wrong than quoted and that I may want to not repair the car ? and that I owe him approximately $990 for this information. He raises the estimate to $3000 and indicates that the dealerships that have serviced the car over the years could have prevented this by recommending changing the engine coolant. He also say??s that the head gasket is not an original Mercedes part. This is interesting since I have owned the car since it had 500 miles on it. The car will be repaired by Friday.
Friday afternoon ?? Tom says that they want to drive it over the weekend to assure that the repair has fixed the problems to their satisfaction.
Monday afternoon ?? I pick up the car ? the repair has risen to $3368. Tom proceeds to tell me that there are other things that I get to worry about ? of course that is after he takes my money. One is a ??noisy? supercharger. NOTE: No mention of this on the estimate. I drive the car home and it seems to be running well.
Tuesday, on the way to work, the ??Check Engine? light comes on. I call Tom and he says to bring it in immediately. After hooking it up to his testing computer he says that the supercharger (what a coincidence) is causing this and that the light will stay on. He has No Fix for this ? I say ??Tom, the repair only lasted for 1 Day!?? he just shrugged and walked away.
Poorest service experience that I have ever had with a car.
Tom Stevens offered nothing to make it right.
Mark M.

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Message from Stephens Service Center

Quality is never an accident; it is always the result of the best intentions, a sincere effort, and very skillful execution. It represents the wisest choice of many alternatives. It can't be promised into a service or product. It must be intentionally put there. If it isn't put there, the slickest sales pitch in the world can't take its place!

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EXCLUSIVELY MERCEDES-BENZ SERVICE FOR 40 YEARS.

More about Stephens Service Center

We only service Mercedes-Benz Automobiles. We use genuine Mercedes-Benz parts & our repairs are warrantied the same as any dealer. We have the latest "Star Diagnostic System" test computers & there is no repair or service we can't do. Customers want to compare prices for repairs just like they were shopping for the cheapest box of Cheerios. Auto repair is very complicated & experience makes a big difference in the price and quality of the repair. But in our opinion, ethics is the most important thing customers should consider. When times are hard, businesses are tempted to take advantage of uninformed consumers. The core ethics of any business is the critical difference. We don't try to hide behind excuses & we invite customers into the shop to understand whatever problem their car might have. We show customers that are interested, the service bulletins that we base our repair decisions on. Transparency is the cornerstone to building customer trust.

 

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