Ashley Furniture

★☆☆☆☆

About Ashley Furniture

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Bill's Unclaimed Furniture

236 S Broadway Ave Tyler, AL

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Tyler Furniture Company

5615 Troup Hwy Tyler, TX

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Ashley has terrible customer service. My wife recently purchased a table from them. We received it with a corner missing the stain. I contacted Jane who called the owner. They have both refused to correct the problem. They had the audacity to lecture me.

We purchased a leather couch some time ago with a warranty. Jane at first told me that they would cover the repairs with the warranty. Latter she stopped responding to our calls and refused to contact the warranty company on our behalf. The couch was never fixed.

MCasas

1
★☆☆☆☆

Ashley has terrible customer service. My wife recently purchased a table from them. We received it with a corner missing the stain. I contacted Jane who called the owner. They have both refused to correct the problem. They had the audacity to lecture me.

We purchased a leather couch some time ago with a warranty. Jane at first told me that they would cover the repairs with the warranty. Latter she stopped responding to our calls and refused to contact the warranty company on our behalf. The couch was never fixed.

MCasas

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On 8/6/07 I bought (and paid for) an (upholstered) sofa and a chaise from Ashley Furniture in Tyler, Texas. These items were delivered on 8/18.
Unfortunately the arm on the chaise was ripped. Whether it was ripped before or during the delivery I do not know. The delivery guys said they'd leave it in my home and the store would bring out a replacement in a week or two. I received a few phone calls asking what arm it was and promising me it would be fixed. On 8/31 I went to the store asking for progress, only to find out the arm wasn't even ordered. I should have learned my lesson by then, but I proceeded to buy a set of dining table and 4 chairs that day too.
9/12 they delivered the table and chairs, but one chair was scratched so I refused to take it.
I then went to the store to ask what they plan to do with the missing chair (am I to wait another 4 weeks for that too?) and what is going on with my chaise. The only answer I get is that the new arm hasn't been sent from the factory and they're sorry (!). This is all a bunch of baloney, cause if I'd bought 2 chaises, they'd have delivered 2, meaning that of course there's another one out there, they just refuse to deliver a new one, cause I've already paid for this, so they just don't care.
They've had my money since 8/6 so they're happy and could care less if I get my furniture or when. I am going to give the store (in writing) 1 week more to resolve this problem to my satisfaction, or this will go to the Better Business Bureau, my lawyer, the local TV station and whoever else will listen, and I hope to get through to all of Tyler, TX, NOT to shop at Ashley's - maybe they'll take notice then.
I advise all you other people that have similar experience with Ashley's to do the same.

1
★☆☆☆☆

On 8/6/07 I bought (and paid for) an (upholstered) sofa and a chaise from Ashley Furniture in Tyler, Texas. These items were delivered on 8/18.
Unfortunately the arm on the chaise was ripped. Whether it was ripped before or during the delivery I do not know. The delivery guys said they'd leave it in my home and the store would bring out a replacement in a week or two. I received a few phone calls asking what arm it was and promising me it would be fixed. On 8/31 I went to the store asking for progress, only to find out the arm wasn't even ordered. I should have learned my lesson by then, but I proceeded to buy a set of dining table and 4 chairs that day too.
9/12 they delivered the table and chairs, but one chair was scratched so I refused to take it.
I then went to the store to ask what they plan to do with the missing chair (am I to wait another 4 weeks for that too?) and what is going on with my chaise. The only answer I get is that the new arm hasn't been sent from the factory and they're sorry (!). This is all a bunch of baloney, cause if I'd bought 2 chaises, they'd have delivered 2, meaning that of course there's another one out there, they just refuse to deliver a new one, cause I've already paid for this, so they just don't care.
They've had my money since 8/6 so they're happy and could care less if I get my furniture or when. I am going to give the store (in writing) 1 week more to resolve this problem to my satisfaction, or this will go to the Better Business Bureau, my lawyer, the local TV station and whoever else will listen, and I hope to get through to all of Tyler, TX, NOT to shop at Ashley's - maybe they'll take notice then.
I advise all you other people that have similar experience with Ashley's to do the same.

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