JJ Jump

★★★★☆
  • 9057 SE Jannsen Rd

    Clackamas, OR 97015

    Map & Directions
  • 503-723-3600

About JJ Jump

Hours
Mon - Tue 10:00 am - 2:00 pm, Wed 10:00 am - 6:00 pm, Thu 10:00 am - 2:00 pm, Fri 10:00 am - 6:00 pm, Sat 7:00 pm - 9:00 pm, Sun 5:00 pm - 7:30 pm

Sports & Recreation

Sports & Recreation
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Had 3rd birthday party here after visiting several times. When there was a misunderstanding during the party about the booking the owner of the clackamas facility was horrible. She immediately verbally attacked me and said she would pack up our party and we could leave as her 1st solution to the problem, and it only got worse from there. When I said we should just forget I ever complained because I didn't want to ruin the birthday party she wouldn't let me walk away and wanted to continue arguing with me. She followed me into the arena and continued to make a scene during our party. She was loud, wanted to make all of the adults leave the bounce area and still was refusing to calm down or just leave me alone after several requests that she drop it and let all parties enjoy their day. She continued to be very rude and unreasonable for the next 5-10 minutes. She was overheard apologizing to the other party in the arena about my behavior. I was trying to diffuse the situation and it was the owner who was making a scene and ruining both parties.
She did come back much later and offer to open the extreme area and take a small amount off of our bill after admitting that the email they sent to me was somehow incomplete and didn't state their party policy that she had earlier claimed was on the email.
The kids had some fun early in the party, but the customer service was so awful that I doubt we will ever return. The sad part(besides my child's ruined party and memories) is that the vancouver business is now losing parties because my guests were so appalled at her behavior that they are now changing their minds about parties they were plannng at that facility.
Sad to be posting a bad review about a childs party place. I had really high hopes for a fun birthday party :(

1
★☆☆☆☆

Had 3rd birthday party here after visiting several times. When there was a misunderstanding during the party about the booking the owner of the clackamas facility was horrible. She immediately verbally attacked me and said she would pack up our party and we could leave as her 1st solution to the problem, and it only got worse from there. When I said we should just forget I ever complained because I didn't want to ruin the birthday party she wouldn't let me walk away and wanted to continue arguing with me. She followed me into the arena and continued to make a scene during our party. She was loud, wanted to make all of the adults leave the bounce area and still was refusing to calm down or just leave me alone after several requests that she drop it and let all parties enjoy their day. She continued to be very rude and unreasonable for the next 5-10 minutes. She was overheard apologizing to the other party in the arena about my behavior. I was trying to diffuse the situation and it was the owner who was making a scene and ruining both parties.
She did come back much later and offer to open the extreme area and take a small amount off of our bill after admitting that the email they sent to me was somehow incomplete and didn't state their party policy that she had earlier claimed was on the email.
The kids had some fun early in the party, but the customer service was so awful that I doubt we will ever return. The sad part(besides my child's ruined party and memories) is that the vancouver business is now losing parties because my guests were so appalled at her behavior that they are now changing their minds about parties they were plannng at that facility.
Sad to be posting a bad review about a childs party place. I had really high hopes for a fun birthday party :(

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I really enjoy this place! It's a great way for my kids to run wild. Open play sessions run around $7.50 but I always get in with a coupon. The staff is friendly, and like another viewer mentioned, the arena area is open so that I can always see where my kids are playing. We've been to parties also and the service is great! the workers did everything (even cut cake and passed it out!)

5
★★★★★

I really enjoy this place! It's a great way for my kids to run wild. Open play sessions run around $7.50 but I always get in with a coupon. The staff is friendly, and like another viewer mentioned, the arena area is open so that I can always see where my kids are playing. We've been to parties also and the service is great! the workers did everything (even cut cake and passed it out!)

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We live close to the Vancouver location and have been there tons of times for Open Jump and also birthday parties (including several for our own kids) and have had nothing but great experiences there. My mother-in-law visited last month so as a special treat we took the kids to the Clackamas location and had a blast! Even grandma had fun!

If you want to save a couple bucks there are current coupons available at PortlandCouponFinder.com.

5
★★★★★

We live close to the Vancouver location and have been there tons of times for Open Jump and also birthday parties (including several for our own kids) and have had nothing but great experiences there. My mother-in-law visited last month so as a special treat we took the kids to the Clackamas location and had a blast! Even grandma had fun!

If you want to save a couple bucks there are current coupons available at PortlandCouponFinder.com.

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BAD BUSINESS!!! RUDE OWNERS IN VANCOUVER!
My good friend planned to have her twins birthday party there. She made the reservation with the owner's wife, and to save money she asked to just rent the room for cake only during a non-peak time, that the kids would play during open Jump that she didn't want to whole party package to only have cake afterwards since they don't have a table area. She called back a week later to confirm, when the Owner "Jay" informed my friend that he could rent that room for twice that amount and that he was cancelling her reservation. He hung up on her and never let her reschedule or offer any other option.
I guess we can all be "cancelled" for more money from somebody willing to pay more.
I guess that good business doesn't mean anything anymore.
I guess that this owner doesn't realize that Vancouver is not very big, Mom's DO communicate with each other, that if you do me or somebody I know wrong - I will no do business with you!

1
★☆☆☆☆

BAD BUSINESS!!! RUDE OWNERS IN VANCOUVER!
My good friend planned to have her twins birthday party there. She made the reservation with the owner's wife, and to save money she asked to just rent the room for cake only during a non-peak time, that the kids would play during open Jump that she didn't want to whole party package to only have cake afterwards since they don't have a table area. She called back a week later to confirm, when the Owner "Jay" informed my friend that he could rent that room for twice that amount and that he was cancelling her reservation. He hung up on her and never let her reschedule or offer any other option.
I guess we can all be "cancelled" for more money from somebody willing to pay more.
I guess that good business doesn't mean anything anymore.
I guess that this owner doesn't realize that Vancouver is not very big, Mom's DO communicate with each other, that if you do me or somebody I know wrong - I will no do business with you!

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Business Response:

Thank you for your response. Our goal is to make a fun and safe environment for all of our customers. We appreciate all input as to how we are doing. We also appreciate a accurate description of what happened. Thank you again for your feed back.
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We have attended more than one birthday party at JJ Jump and all have been fun and well organized.

The environment, because of the lay-out, appears to be safe for kids because there is only one exit and puts a parent's mind at ease.

The kids love all of the big and even small jumping areas and always look to be having a good time.

4
★★★★☆

We have attended more than one birthday party at JJ Jump and all have been fun and well organized.

The environment, because of the lay-out, appears to be safe for kids because there is only one exit and puts a parent's mind at ease.

The kids love all of the big and even small jumping areas and always look to be having a good time.

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JJ jump has many different blow up jump houses for kids to play in. This would be a great place for children's birthday parties. It is a little expensive, so look for coupons.

4
★★★★☆

JJ jump has many different blow up jump houses for kids to play in. This would be a great place for children's birthday parties. It is a little expensive, so look for coupons.

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This place is a lot of fun for rainy day activity. They have big blow up inflatables the kids can do obstacle courses on or climb up a big slide. They play music and have places parents can sit and chat.

4
★★★★☆

This place is a lot of fun for rainy day activity. They have big blow up inflatables the kids can do obstacle courses on or climb up a big slide. They play music and have places parents can sit and chat.

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Local place to take the kids on a rainy day. Several inflatables kids go wild!!! One inflatable is an obstacle course and it really challenging. Fun easy birthday party parties.

4
★★★★☆

Local place to take the kids on a rainy day. Several inflatables kids go wild!!! One inflatable is an obstacle course and it really challenging. Fun easy birthday party parties.

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