Cakes By Tiffany

★★★☆☆

About Cakes By Tiffany

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Personal Services

Personal Services
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322 Cline Ave Port Orchard, WA

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322 Cline Ave Port Orchard, WA

3.0 6
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Found vendor on Wedding Wire, and sent numerous e-mails with no reply. Site is down, too.

If you're going to advertise and invite people to contact you for services, at least have the decency to reply to their messages. A single e-mail may go missing, but 4? I don't think so! Cannot recommend at all - there are loads of other cake decorators and bakeries out there to waste time dealing with someone who couldn't care less.

1
★☆☆☆☆

Found vendor on Wedding Wire, and sent numerous e-mails with no reply. Site is down, too.

If you're going to advertise and invite people to contact you for services, at least have the decency to reply to their messages. A single e-mail may go missing, but 4? I don't think so! Cannot recommend at all - there are loads of other cake decorators and bakeries out there to waste time dealing with someone who couldn't care less.

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1 out of 1 people found this review helpful.

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I am the owner of Cakes by Tiffany. I'd like to respond to the review that states I run my business in an unprofessional manner.

I'd like to start by saying that customer service is very important to me. I would like to encourage them to contact me so that I may speak with them further about their concerns and see if we can come to a reconciliation. I can't give good customer service when a couple is unhappy but do not let me know so.

As of today's date, I haven't heard from this couple, and after looking at my notes, I am having trouble figuring out exactly who they are. I did one wedding in October, and I spoke with the bride there at the reception (and, my daughter wasn't present). I did one wedding in September, and again, my daughter was not there and I was left a wonderful review by the bride. I did two weddings in August, and again, have no reason to think that they were this dissatisfied. Prior to that, it had been a while since I had done any weddings for Cakes by Tiffany. Otherwise, they had a cake done at the very beginning of this year, or last year, and if they're just now posting a review, I think that is a bit suspect.

I also take offense to the comment that the cake looked like my daughter "helped" make it. Anyone looking at the gallery on my site can see that my work does not look "juvenile." I have also, in almost four years of business, never been told that my cake taste was "nothing special." I pride myself on the taste of my cake. The most popular and most chosen flavor, white cake, has won "Best of Show" at the County Fair.

I do not hide the fact that my daughter is with me at certain times. I always let a couple know if she will be present when they must meet at a certain time. I am a Navy wife and don't always have someone to watch her. There are times available when she isn't with me, and a couple is welcome to meet during those times. Nobody has ever said anything to me about her presence. As a matter of fact, she's pictured on my site in the "About Me" section. I understand some may be uncomfortable with this and they are more than welcome to look elsewhere for cake services.

I have very many happy brides that are more than happy to let someone know about the level of service they've received from me. I'd also like to again encourage this couple to contact me so that we can discuss their unhappiness with their cake.

5
★★★★★

I am the owner of Cakes by Tiffany. I'd like to respond to the review that states I run my business in an unprofessional manner.

I'd like to start by saying that customer service is very important to me. I would like to encourage them to contact me so that I may speak with them further about their concerns and see if we can come to a reconciliation. I can't give good customer service when a couple is unhappy but do not let me know so.

As of today's date, I haven't heard from this couple, and after looking at my notes, I am having trouble figuring out exactly who they are. I did one wedding in October, and I spoke with the bride there at the reception (and, my daughter wasn't present). I did one wedding in September, and again, my daughter was not there and I was left a wonderful review by the bride. I did two weddings in August, and again, have no reason to think that they were this dissatisfied. Prior to that, it had been a while since I had done any weddings for Cakes by Tiffany. Otherwise, they had a cake done at the very beginning of this year, or last year, and if they're just now posting a review, I think that is a bit suspect.

I also take offense to the comment that the cake looked like my daughter "helped" make it. Anyone looking at the gallery on my site can see that my work does not look "juvenile." I have also, in almost four years of business, never been told that my cake taste was "nothing special." I pride myself on the taste of my cake. The most popular and most chosen flavor, white cake, has won "Best of Show" at the County Fair.

I do not hide the fact that my daughter is with me at certain times. I always let a couple know if she will be present when they must meet at a certain time. I am a Navy wife and don't always have someone to watch her. There are times available when she isn't with me, and a couple is welcome to meet during those times. Nobody has ever said anything to me about her presence. As a matter of fact, she's pictured on my site in the "About Me" section. I understand some may be uncomfortable with this and they are more than welcome to look elsewhere for cake services.

I have very many happy brides that are more than happy to let someone know about the level of service they've received from me. I'd also like to again encourage this couple to contact me so that we can discuss their unhappiness with their cake.

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I don't know about you, but when I hire a professional to provide a service for a wedding, I really don't expect them to bring their kid along to "help". Given the look of my wedding cake, I can only surmise her little girl was allowed to "help" bake and decorate it as well - how cute (not!).

Overall, both my husband and I were less than impressed with the service and product we received. We had a cake, but at the end of the day it didn't meet our expectations and the taste was nothing special. I really can't say that I would recommend Tiffany for a special occasion - and really wish she would be more professional.

1
★☆☆☆☆

I don't know about you, but when I hire a professional to provide a service for a wedding, I really don't expect them to bring their kid along to "help". Given the look of my wedding cake, I can only surmise her little girl was allowed to "help" bake and decorate it as well - how cute (not!).

Overall, both my husband and I were less than impressed with the service and product we received. We had a cake, but at the end of the day it didn't meet our expectations and the taste was nothing special. I really can't say that I would recommend Tiffany for a special occasion - and really wish she would be more professional.

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0 out of 1 people found this review helpful.

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After interviewing many cake artist in the area, we decided to go with Cakes By Tiffany. I had a vision of what I wanted my cake to look like, but was having a hard time conveying that to the other bakeries. Tiffany made several suggestions and really walked us through the process. What she created was both beautiful and delicious! She was professional and reliable. I highly recommend her. We are expecting our first child in 6 months and she will definitely be making the baby shower cake!

5
★★★★★

After interviewing many cake artist in the area, we decided to go with Cakes By Tiffany. I had a vision of what I wanted my cake to look like, but was having a hard time conveying that to the other bakeries. Tiffany made several suggestions and really walked us through the process. What she created was both beautiful and delicious! She was professional and reliable. I highly recommend her. We are expecting our first child in 6 months and she will definitely be making the baby shower cake!

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1 out of 1 people found this review helpful.

.

Anonymous fails to relate the mess in e-mails and pictures she sent to Tiffany. The design didn't look good on paper -- it would have been a catastrophe in cake. The requirements were an accident waiting to happen and the cake would have looked like a Dali painting with a tree slowly melting off it. Six different cake designers looked at the requirements and we all considered it a dodged bullet. This cake designer is a kind, considerate and thoughtful person - wanting to do the best for each client. The disconnect with this client is rare indeed.

5
★★★★★

Anonymous fails to relate the mess in e-mails and pictures she sent to Tiffany. The design didn't look good on paper -- it would have been a catastrophe in cake. The requirements were an accident waiting to happen and the cake would have looked like a Dali painting with a tree slowly melting off it. Six different cake designers looked at the requirements and we all considered it a dodged bullet. This cake designer is a kind, considerate and thoughtful person - wanting to do the best for each client. The disconnect with this client is rare indeed.

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1 out of 1 people found this review helpful.

.

For our wedding in October we secured the services of Cakes By Tiffany in April. At that time we were promised several sketches of a wedding cake based on details we shared with Tiffany along with numerous pictures we had collected. Five months later we still had received no sketches. After repeated requests by us for design presentations the most we received was three pictures of cakes she had made and a crayon copy of a sketch we presented to her. We were one month away from our wedding and no design work had been put towards our cake. When we brought these concerns to her we never received any acknowledgement of her failure to meet her obligations nor any apology for a dissatisfied customer. Instead we were presented with fabrications blaming us for her failure. Needless to say she was more than happy to keep our deposit to cover her cost for "artistic design". We would have been better served driving down the road and throwing money out the window.

1
★☆☆☆☆

For our wedding in October we secured the services of Cakes By Tiffany in April. At that time we were promised several sketches of a wedding cake based on details we shared with Tiffany along with numerous pictures we had collected. Five months later we still had received no sketches. After repeated requests by us for design presentations the most we received was three pictures of cakes she had made and a crayon copy of a sketch we presented to her. We were one month away from our wedding and no design work had been put towards our cake. When we brought these concerns to her we never received any acknowledgement of her failure to meet her obligations nor any apology for a dissatisfied customer. Instead we were presented with fabrications blaming us for her failure. Needless to say she was more than happy to keep our deposit to cover her cost for "artistic design". We would have been better served driving down the road and throwing money out the window.

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1 out of 3 people found this review helpful.

 

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