Allbrand Windows

★☆☆☆☆
  • 1933 Davis Street

    San Leandro, CA 94577

    Map & Directions
  • 510-567-1100

About Allbrand Windows

Categories
  • Building Materials
  • Windows

Home & Garden

Home & Garden
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Allbrand Windows in San Leandro, CA is very flaky. BUYER BEWARE: DO NOT BUY WINDOWS FROM THEM! They cancelled out on me the day & time they were supposed to show up to do a window installation. This is due to their staffing issue and lack of management. Now... should their staffing issue and lack of management be really my problem? The reason why I hired a "company" rather than hiring "someone" from down the street is that I expect a company to deliver results and follow thru. I expected a whole lot more from Allbrands. Also with my experience with Allbrands, customers are passed from one person to another from the start of the ordering process so no one really knows what's going on.

They have a total disregard for the customer. I drove 50 miles out early in the morning to be to be at the property and made plans around my schedule to be there for the window installers. I'm there, but they're not there... We got the call for the cancellation when they were supposed to be there. I'm a very busy person. I'm usually out the door by 5:30am and come in late in the evenings. Hence that is why I hired a company to do the window installation and made arrangements around my own schedule to be at the property and drove 50 miles out to be there. They called a few days later to re-schedule, but I refuse to support flaky companies like Allbrands who can just drop their customers on a whim! Sorry, I don't want to do business with unreliable companies.

Complaints have been filed with the betterbusinessburea. They refuse to give me back my deposit. Their response was: they do installs if they will find someone to work on Saturday. This was not disclosed to me at the beginning. Gee, if I had known that from the beginning, I would have scheduled on a different day or FIND ANOTHER COMPANY THAT CAN ACTUALLY DO THE JOB!

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★☆☆☆☆

Allbrand Windows in San Leandro, CA is very flaky. BUYER BEWARE: DO NOT BUY WINDOWS FROM THEM! They cancelled out on me the day & time they were supposed to show up to do a window installation. This is due to their staffing issue and lack of management. Now... should their staffing issue and lack of management be really my problem? The reason why I hired a "company" rather than hiring "someone" from down the street is that I expect a company to deliver results and follow thru. I expected a whole lot more from Allbrands. Also with my experience with Allbrands, customers are passed from one person to another from the start of the ordering process so no one really knows what's going on.

They have a total disregard for the customer. I drove 50 miles out early in the morning to be to be at the property and made plans around my schedule to be there for the window installers. I'm there, but they're not there... We got the call for the cancellation when they were supposed to be there. I'm a very busy person. I'm usually out the door by 5:30am and come in late in the evenings. Hence that is why I hired a company to do the window installation and made arrangements around my own schedule to be at the property and drove 50 miles out to be there. They called a few days later to re-schedule, but I refuse to support flaky companies like Allbrands who can just drop their customers on a whim! Sorry, I don't want to do business with unreliable companies.

Complaints have been filed with the betterbusinessburea. They refuse to give me back my deposit. Their response was: they do installs if they will find someone to work on Saturday. This was not disclosed to me at the beginning. Gee, if I had known that from the beginning, I would have scheduled on a different day or FIND ANOTHER COMPANY THAT CAN ACTUALLY DO THE JOB!

Pros: Great on the sale side... they get you to buy... but it goes downhill from there.

Cons: Customer is passed from one person to another, unreliable when it comes to appointments, disregard for customer.

 

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