Massage Envy - Lakeline

★★★☆☆
  • 14005 North US Hwy 183 Suite 200

    Austin, TX 78717

    Map & Directions
  • 512-335-3689

About Massage Envy - Lakeline

Categories
  • Spas
  • Massage
Hours
M-F 8am-10pm, Sa 8am-6pm, Su 10am-6pm
Emails
  • clinic0145@massageenvy.com

Personal Services

Personal Services
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3.0 2
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I started my membership with this location. I then moved to Dallas and when my membership was up I decided to no renew. The Dallas location I was with called this location, while I was there, and they said no paperwork was needed to cancel since my account was NOT on auto renewal. However, my location went ahead and had me fill out the paperwork and said they would forward it to location to make sure it was taken care of properly. However - they have charged me 3 months of membership since my closing of my account. They say they never received any paperwork and basically said it was not their problem - even though my account was NOT on auto renewal - They refuse to refund any of my money and I have been told I have three massages that need to be used by the end of the month or I will lose them. I would not recommend this location to anyone - they have no idea what customer service is about, they misrepresent the truth and are poorly run. I would avoid this location at all costs.

1
★☆☆☆☆

I started my membership with this location. I then moved to Dallas and when my membership was up I decided to no renew. The Dallas location I was with called this location, while I was there, and they said no paperwork was needed to cancel since my account was NOT on auto renewal. However, my location went ahead and had me fill out the paperwork and said they would forward it to location to make sure it was taken care of properly. However - they have charged me 3 months of membership since my closing of my account. They say they never received any paperwork and basically said it was not their problem - even though my account was NOT on auto renewal - They refuse to refund any of my money and I have been told I have three massages that need to be used by the end of the month or I will lose them. I would not recommend this location to anyone - they have no idea what customer service is about, they misrepresent the truth and are poorly run. I would avoid this location at all costs.

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Massage Envy is a great place to go for an intense or relaxing massage. my daughter goes there and always raves about how good she feels after a massage

5
★★★★★

Massage Envy is a great place to go for an intense or relaxing massage. my daughter goes there and always raves about how good she feels after a massage

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Message from Massage Envy - Lakeline

Our therapists are here to alleviate every ache, pain or stress — no matter how small — because we agree on one thing: The good life should actually feel that way.

Yext PowerListings

 

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