Healthy Home Basement Waterproofing, LLC

When work was done waterproofing mother's basement, the worker's left the original drainage sump untouched, in fact, they disconnected the pump in it and assured my mother she wouldn't need it . Work was done in August 2009. On 12/11/09 the basement is flooding. Calls to the company's main number unanswered (877-661-9283). You have to leave a voicemail. Call to the Piscataway NJ number (888-573-3724) was answered. Waiting on a call from the "Service Rep; Frank."
Been over 2 hours and am still waiting. Am not confident these people stand behind their work. My question is: What idiot leaves an open sump in a wet basement and thinks the sump will not flood? 15 thousand dollars spent and my mother's basement is still flooding.

Posted 12/11/09 | Report Abuse

Was this review helpful to you?

i got multiple estimates. i chose Healthy Home. i am a plumber so i know a little about this type of work & i know what it costs to do it right. the companies giving me $5000 quotes i stayed away from. you cannot fix a water & mold issue properly in that price range. unfortunately most consumers do not know that & thats how these companies stay in business. Healthy Home fixed my problem and then remodeled my basement. my wife & i couldn't be happier!!

Posted 09/02/09 | Report Abuse

2 out of 2 people found this review helpful.

Was this review helpful to you?

I had a serious water & mold issue. It was making my kids sick!! I got 6 estimates (Healthy Home, MidAtlantic, Aqua-Dri, Vulcan, Value Dry, Quality First) & the prices ranged from $6000 to $15000. This caused me to do my homework. I thoroughly checked out the companies & spoke to a structural engineer, hydrologist & industrial hygienist to get advice. I showed them all of the estimates. All three of them chose Healthy Home. The engineer & hydrologist stated that Healthy Home was the only company that did everything necessary to keep my foundation dry & structurally sound. The hygienist stated that Healthy Home was the only company doing the mold remediation properly. The 4 other companies (MidAtlantic does not fix mold issues) were only performing sanitization which really doesn't do much for a mold problem. Though all of their salesmen tried to make it seem like they were getting rid of the mold.

After I signed the agreement with Healthy Home everything moved along perfectly. The crew was prompt, very neat & courteous. When the job was done they sent their Service Manager, Frank, to check everything & make sure I was happy with the work. Since then it has rained alot & not a drop of water. The smell is completely gone & my kids are feeling much better. I owe a lot to Healthy Home & would recommend them to anyone that has a water or mold issue. I wish all contractors were like these guys!!

Posted 08/19/09 | Report Abuse

2 out of 2 people found this review helpful.

Was this review helpful to you?

Gave an honest assessment of the situation.

Posted 03/17/09 on Service Magic