Quality Custom Decks

★★★★★
  • 11618 Nacogdoches Rd

    San Antonio, TX 78217

    Map & Directions
  • 210-744-1531

Home Construction & Remodeling

Home Construction & Remodeling
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The name is Quality Custom Deck, and we did get a quality custom deck. However, the service is far from quality. We were originally given a start date (after my calling twice to find out) of 3/31 with completion in about 4 days. We just

3
★★★★★

The name is Quality Custom Deck, and we did get a quality custom deck. However, the service is far from quality. We were originally given a start date (after my calling twice to find out) of 3/31 with completion in about 4 days. We just

.

If you like having to harass a company to get them to finish the job- then these guys are for you. For starters... Do NOT give them your CC number. They charged the final amount before the deck was completed- and it was "completed"

3
★★★★★

If you like having to harass a company to get them to finish the job- then these guys are for you. For starters... Do NOT give them your CC number. They charged the final amount before the deck was completed- and it was "completed"

.

I cant possibly say enough good things about this company , the quote came in under my budget but i had thought about going with a different company because of time constraints for my sons birthday.
they move around their schedule just to fit us in and the deck is amazing . best customer service i have ever had from a construction company. If your going to build a deck in san antonio dont even bother with anyone else

5
★★★★★

I cant possibly say enough good things about this company , the quote came in under my budget but i had thought about going with a different company because of time constraints for my sons birthday.
they move around their schedule just to fit us in and the deck is amazing . best customer service i have ever had from a construction company. If your going to build a deck in san antonio dont even bother with anyone else

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awesome job!!!! would recommend these guys to anyone,\r
thank you so much!

3
★★★★★

awesome job!!!! would recommend these guys to anyone,\r
thank you so much!

.

On 14 March I received an estimate from one Quality Custom Decks designers. He was very friendly and helpful throughout the estimate and left me a couple of days to decide.

The design I originally requested was a ground level 10X12 on one side of my Patio slab and a 16X12 on the opposite side. After some thought I decided that I would do one side at a time to minimize the out of pocket cost. I called two days later and requested a quote for just one side (10X12).

Approx. 23 March I made a second call for the one side estimate. I received it the same day via email. I replied to the email that I definitely wanted to proceed.

On 28 March I received and email with instructions. A contract to sign, and some requirement they needed for submittal to my Housing Association.

On 30 March I was contacted by my HOA and told the documents submitted were incorrect and they needed a new one. I contacted my designer and he told me I had sent the wrong one but he tried it anyway?just in case they would take it. He described to me what the correct document was and I sent it to him the same night. He stated he would send to my HOA right away.

On 5 Apr I contacted my designer and requested a build date. That afternoon I received a call from their scheduler stating they were discussing my build and would contact me soon to give me a date.

On 13 April I was contacted by my HOA because they had still not received the required build information. I contacted my designer ?? he said he would send it that night.

On 16 April my HOA stated that had still not received the required documents. I sent an email to my designer?.

On 18 April I was told they were meeting the next day to assign me a build date.

On 21 April I was received a letter from my HOA that the project had been approved.

On 23 April I sent notice to the company that I had the approval letter and requested a build date. No response.

On 24 April I called the company and asked to speak with my designer or the scheduler. I was told their phones weren??t working correctly and that someone would call me back. No call, no email?.still no build date.

On 26 April I contacted the company and asked them to cancel my request. I cannot tell you why I had so much trouble getting build date. Im forced to believe that it was because the project was so small ?? 10X12 approx. $1900 that the business just wasn??t that important to them.

To say I??m disappointed is mild because now I have to start over with a new company ?? 6 weeks wasted. My cancellation was not due to irritation but concern about potential follow up for future issues. What if I have a problem with the deck after it??s built? If they won??t return your calls/emails before you give them money?what??s to say they will after you have already paid.

All of their personnel were polite and friendly to me?when you could get them.

Bottom Line: I can??t say do NOT use this company but I will say this company requires the customer to be persistent and have the time to do lots of follow up. I??m paying them?right?

2
★★☆☆☆

On 14 March I received an estimate from one Quality Custom Decks designers. He was very friendly and helpful throughout the estimate and left me a couple of days to decide.

The design I originally requested was a ground level 10X12 on one side of my Patio slab and a 16X12 on the opposite side. After some thought I decided that I would do one side at a time to minimize the out of pocket cost. I called two days later and requested a quote for just one side (10X12).

Approx. 23 March I made a second call for the one side estimate. I received it the same day via email. I replied to the email that I definitely wanted to proceed.

On 28 March I received and email with instructions. A contract to sign, and some requirement they needed for submittal to my Housing Association.

On 30 March I was contacted by my HOA and told the documents submitted were incorrect and they needed a new one. I contacted my designer and he told me I had sent the wrong one but he tried it anyway?just in case they would take it. He described to me what the correct document was and I sent it to him the same night. He stated he would send to my HOA right away.

On 5 Apr I contacted my designer and requested a build date. That afternoon I received a call from their scheduler stating they were discussing my build and would contact me soon to give me a date.

On 13 April I was contacted by my HOA because they had still not received the required build information. I contacted my designer ?? he said he would send it that night.

On 16 April my HOA stated that had still not received the required documents. I sent an email to my designer?.

On 18 April I was told they were meeting the next day to assign me a build date.

On 21 April I was received a letter from my HOA that the project had been approved.

On 23 April I sent notice to the company that I had the approval letter and requested a build date. No response.

On 24 April I called the company and asked to speak with my designer or the scheduler. I was told their phones weren??t working correctly and that someone would call me back. No call, no email?.still no build date.

On 26 April I contacted the company and asked them to cancel my request. I cannot tell you why I had so much trouble getting build date. Im forced to believe that it was because the project was so small ?? 10X12 approx. $1900 that the business just wasn??t that important to them.

To say I??m disappointed is mild because now I have to start over with a new company ?? 6 weeks wasted. My cancellation was not due to irritation but concern about potential follow up for future issues. What if I have a problem with the deck after it??s built? If they won??t return your calls/emails before you give them money?what??s to say they will after you have already paid.

All of their personnel were polite and friendly to me?when you could get them.

Bottom Line: I can??t say do NOT use this company but I will say this company requires the customer to be persistent and have the time to do lots of follow up. I??m paying them?right?

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Thank you so much. Our deck is great!! The gentlemen who built were out on Monday and completed the deck on Wednesday, the same week. One morning it rained, but they were out there that afternoon to work on it. I want to thank Matt Kidd and his assistants for their work. In the future, we plan to have a cover built over the deck and we will be calling Quality Custom Decks to do the job.

Thank you.

C & F Quiroz

5
★★★★★

Thank you so much. Our deck is great!! The gentlemen who built were out on Monday and completed the deck on Wednesday, the same week. One morning it rained, but they were out there that afternoon to work on it. I want to thank Matt Kidd and his assistants for their work. In the future, we plan to have a cover built over the deck and we will be calling Quality Custom Decks to do the job.

Thank you.

C & F Quiroz

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.

After collecting 5 bids from deck companies I finally found one that didn't act like a bunch of used car salesmen. They didn't take any money, down finished the job on time, cleaned up every day and the builders were excellent.

Thank you for my new deck

5
★★★★★

After collecting 5 bids from deck companies I finally found one that didn't act like a bunch of used car salesmen. They didn't take any money, down finished the job on time, cleaned up every day and the builders were excellent.

Thank you for my new deck

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I purchased a deck from Quality Custom Decks around Christmas of last year. The deck was built promptly and turned out beautifully. More recently I had some questions about maintaining my deck, and they went out of their way to walk me through the process of cleaning and treating my deck. I would highly recommend this company to anyone considering building a deck or patio cover.

5
★★★★★

I purchased a deck from Quality Custom Decks around Christmas of last year. The deck was built promptly and turned out beautifully. More recently I had some questions about maintaining my deck, and they went out of their way to walk me through the process of cleaning and treating my deck. I would highly recommend this company to anyone considering building a deck or patio cover.

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1 out of 1 people found this review helpful.

.

They built a deck on my house. And what a great job!!! Customer service was great, started when they said they would, and the workmanship was perfect. And the price was the lowest we found and we got 5 bids. Our deck is BEAUTIFUL!!!!! I would definantly recommend them.

5
★★★★★

They built a deck on my house. And what a great job!!! Customer service was great, started when they said they would, and the workmanship was perfect. And the price was the lowest we found and we got 5 bids. Our deck is BEAUTIFUL!!!!! I would definantly recommend them.

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2 out of 2 people found this review helpful.

.

My advise-DON"T DO IT! They haven't shown for the job and we unfortunately paid for half already. No calls and no shows is not what you want to pay for. The customers time is not priority at all. Their time is more important then yours.

1
★☆☆☆☆

My advise-DON"T DO IT! They haven't shown for the job and we unfortunately paid for half already. No calls and no shows is not what you want to pay for. The customers time is not priority at all. Their time is more important then yours.

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0 out of 2 people found this review helpful.

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