eFavormart

★★★☆☆
34.0866 -118.05
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626-401-1278

4380 Baldwin Ave

El Monte, CA

91731

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Reviews 1 - 19 of 19.
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4/17/12 Update!! I finally got in touch with someone named Jonathan. He knew exactly what color I'd gotten and even described the packaging difference to me. He assures me that I will receive the flowers this week in the right color. When they come in I will update again!

4/16/12-----I hate that I have to do this. I rarely give negative reviews, but this is ridiculous. I ordered 3 sets of flowers in maroon. The first set arrived and looked more brown burghundy...nothing at all like the photo. I ordered a second set because I was told it could just be a shade difference, etc. The second set came in and looked pinky purple. Not a shade difference, but a completely different color. I contacted their live chat and was again told it was a shade issue. I sent them an email and showed them the difference in the two sets and was told that the first set was the correct color, even though the second set really looked closer. I showed both to the bride and she chose the first set. I ordered the same color again because I was assured that the first set was the correct color for that product number and again, got the pinky purple set. I've emailed and been on live chat for two days with no reply. They have no phone number for you to call and the people on live chat are unable to escalate your issue without you sending an email. I've ordered from this company for years and rarely had a problem. I'm very disappointed and will be reporting them to the BBB and I will continue to insist that I am escalated until I get through to someone in a position of power. The wedding is this weekend and most everything is done. I only needed a few extra flowers. Now I will probably have to replace from a store (much more expensive)and recreate all the centerpieces. I'm livid and I will be making every necessary effort to ensure that these people do not ruin someone elses event. After I expressed my anger and told the CSR that I would be filing a formal complaint on her company she replied, "Thank you for visiting. Happy Shopping!" What a sarcastic tone to take with someone that is clearly just looking for a resolution to a problem. Do not do business with this company!!!!!

3
★★★☆☆

4/17/12 Update!! I finally got in touch with someone named Jonathan. He knew exactly what color I'd gotten and even described the packaging difference to me. He assures me that I will receive the flowers this week in the right color. When they come in I will update again!

4/16/12-----I hate that I have to do this. I rarely give negative reviews, but this is ridiculous. I ordered 3 sets of flowers in maroon. The first set arrived and looked more brown burghundy...nothing at all like the photo. I ordered a second set because I was told it could just be a shade difference, etc. The second set came in and looked pinky purple. Not a shade difference, but a completely different color. I contacted their live chat and was again told it was a shade issue. I sent them an email and showed them the difference in the two sets and was told that the first set was the correct color, even though the second set really looked closer. I showed both to the bride and she chose the first set. I ordered the same color again because I was assured that the first set was the correct color for that product number and again, got the pinky purple set. I've emailed and been on live chat for two days with no reply. They have no phone number for you to call and the people on live chat are unable to escalate your issue without you sending an email. I've ordered from this company for years and rarely had a problem. I'm very disappointed and will be reporting them to the BBB and I will continue to insist that I am escalated until I get through to someone in a position of power. The wedding is this weekend and most everything is done. I only needed a few extra flowers. Now I will probably have to replace from a store (much more expensive)and recreate all the centerpieces. I'm livid and I will be making every necessary effort to ensure that these people do not ruin someone elses event. After I expressed my anger and told the CSR that I would be filing a formal complaint on her company she replied, "Thank you for visiting. Happy Shopping!" What a sarcastic tone to take with someone that is clearly just looking for a resolution to a problem. Do not do business with this company!!!!!

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I looked at this site for a couple of months fine tuning my order (I wasn't in a huge rush). I looked through the reviews and saw that most of the bad reviews were for small items, fake flowers and petals. Or people waiting til the week of their wedding to place their order. I found them on facebook and asked a couple of questions. My questions were answered by staff and customers who purchased the products I wanted and a couple of days later they had a flash sale %15 off so I placed my order. I ordered 17 120" black poly table cloths, 20 Damask table runners, 135 black poly chair covers, 140 satin fuschia chair sashes and 17 disposable cameras. They arrived in 8 working days weighing almost 150 pounds. The table cloths are heavy and thick. For an 8 person table they skim the floor all the way around but I didn't want to risk them being short. I did notice a couple of threads but we'll snip them when were setting up the hall. I was so excited when they arrived and can't wait to see everything all set up. The quality is great for the price and I would (now after seeing them) pay more for them if I had to. You can see all kinds of real pics on facebook and get some great ideas. The sashes and table runners do come nicely folded in plastic so they have creases. I'm going to iron and hang a couple of weeks before the wedding to save in set up tme. If your looking for table cloths or chair covers EFavormart is the place to be. Oh and keep in mind if your in Canada (like me) there is a customs fee. I forund a site online where you can calculate the price plus shipping and gives you the customs total. Still i would have paid more for what I got love love love!

5
★★★★★

I looked at this site for a couple of months fine tuning my order (I wasn't in a huge rush). I looked through the reviews and saw that most of the bad reviews were for small items, fake flowers and petals. Or people waiting til the week of their wedding to place their order. I found them on facebook and asked a couple of questions. My questions were answered by staff and customers who purchased the products I wanted and a couple of days later they had a flash sale %15 off so I placed my order. I ordered 17 120" black poly table cloths, 20 Damask table runners, 135 black poly chair covers, 140 satin fuschia chair sashes and 17 disposable cameras. They arrived in 8 working days weighing almost 150 pounds. The table cloths are heavy and thick. For an 8 person table they skim the floor all the way around but I didn't want to risk them being short. I did notice a couple of threads but we'll snip them when were setting up the hall. I was so excited when they arrived and can't wait to see everything all set up. The quality is great for the price and I would (now after seeing them) pay more for them if I had to. You can see all kinds of real pics on facebook and get some great ideas. The sashes and table runners do come nicely folded in plastic so they have creases. I'm going to iron and hang a couple of weeks before the wedding to save in set up tme. If your looking for table cloths or chair covers EFavormart is the place to be. Oh and keep in mind if your in Canada (like me) there is a customs fee. I forund a site online where you can calculate the price plus shipping and gives you the customs total. Still i would have paid more for what I got love love love!

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I own a small business in Toronto, Canada and I found efavormart.com while searching for cheaper products. The product I ordered on efavormart.com looked almost identical to the ones I use and was cheaper even with the shipping cost. I knew that there would be customs and duty fee but it was still cheaper than getting those products in Canada. I ordered your silver round tin with a window. On efavormart.com, its side is flat when the lid is on and the rim around the window looks very thin. The tins I received on March 1 looked significantly different. First, all the lids are very loose so if I grab a tin by its lid the bottom will fall off right away. Also, the lid itself has a rim that sticks out so I can??t even seal these loose tins. The rim around the window is thick so I can??t use my company label. I bought their product for two simple reasons - its design and cost. They also sent me 199 units instead of 200. Before I actually received the product, UPS asked me to pay for the C.O.D. brokerage fee. I was not informed about this so I emailed efavormart and discussed the matter with two agents between February 20 and 21 via email. The first response I received was that UPS brokerage fee was only for customs and duty. I verified with UPS that the brokerage fee is added on top of customs and duty fee. If I knew about the additional fee on top of what I paid plus customs and duty fee, I wouldn??t have ordered from them since then it would be more expensive than buying those products in Canada. I contacted efavormart again and was told that they had nothing to do with it so I should deal with UPS directly. I asked their agent again if they were aware of UPS brokerage fee because they clearly failed to inform me about it. I asked three times via email and received no answers. I contacted UPS again and was told that efavormart is fully aware of the additional brokerage fee since they??re their regular customer and even get a discount since they ship many items overseas. I confronted efavormart three times via email but received no response. On March 1, I finally received the package but found out that products looked different than what I ordered. I used their Live Help Online to discuss the issue with an operator Christine on Mar 1, 2012 8:57:04 PM EST for about 40 minutes. I told Christine that they sent me wrong products and before even verifying what I received or asking for any pictures or proofs, she flat out told me that they sent me the right product. How did she know what I received at that point? I sent her pictures I took and she said the tin in the picture looks identical to the one on their website even after I mentioned the obvious differences. She said she also asked her manager and the manager thinks they look identical as well. Without admitting that they sent me wrong products, she suggested a refund process. She said they would waive the restocking fee but refused to pay for shipping. If I simply did not like the product then I know I??m obligated to pay for restocking fee as well as the shipping cost, but I??m not going to pay for shipping when the items I received and paid for look different than what I ordered. The wrong products they sent me are no use for me for the reasons I mentioned above. I received another email from their customer service asking, ??What??s wrong? Our product is fine.? I sent the agent a long email and comparison pictures but instead of mentioning once about the differences I mentioned, she stated that there was nothing wrong with the product design. I didn??t say there??s something wrong with the design. It??s just not what I ordered. They said it fits their (simple) description they posted online, but failed to mention that ones in their picture are not the same as the ones they actually sell. I asked for a full refund and a reimbursement for sending back their products as well as for customs and duty fee which I never would??ve paid if I didn??t order from them. I offered them that if they can resend me the products which look identical to the ones on their website then customs and duty fee will be my responsibility. This time they offered me 20% rebate. I went to their website today, on March 2, and guess what I found? They changed the product picture to the ones they sent me! I actually thought they might do that so I clipped their webpage on March 1 with the date stamped by my anti-virus program. I caught them red-handed. I can??t believe they changed the picture to cover up their mistake. I??ve already filed a report to the BBB but I was wondering if there is anything I can do to get my money back even through a small claim or a fraud claim when I am residing in Canada and they are an American-based company. I am also going to contact my credit card company if there is anything they could do since I consider this a fraud.

1
★☆☆☆☆

I own a small business in Toronto, Canada and I found efavormart.com while searching for cheaper products. The product I ordered on efavormart.com looked almost identical to the ones I use and was cheaper even with the shipping cost. I knew that there would be customs and duty fee but it was still cheaper than getting those products in Canada. I ordered your silver round tin with a window. On efavormart.com, its side is flat when the lid is on and the rim around the window looks very thin. The tins I received on March 1 looked significantly different. First, all the lids are very loose so if I grab a tin by its lid the bottom will fall off right away. Also, the lid itself has a rim that sticks out so I can??t even seal these loose tins. The rim around the window is thick so I can??t use my company label. I bought their product for two simple reasons - its design and cost. They also sent me 199 units instead of 200. Before I actually received the product, UPS asked me to pay for the C.O.D. brokerage fee. I was not informed about this so I emailed efavormart and discussed the matter with two agents between February 20 and 21 via email. The first response I received was that UPS brokerage fee was only for customs and duty. I verified with UPS that the brokerage fee is added on top of customs and duty fee. If I knew about the additional fee on top of what I paid plus customs and duty fee, I wouldn??t have ordered from them since then it would be more expensive than buying those products in Canada. I contacted efavormart again and was told that they had nothing to do with it so I should deal with UPS directly. I asked their agent again if they were aware of UPS brokerage fee because they clearly failed to inform me about it. I asked three times via email and received no answers. I contacted UPS again and was told that efavormart is fully aware of the additional brokerage fee since they??re their regular customer and even get a discount since they ship many items overseas. I confronted efavormart three times via email but received no response. On March 1, I finally received the package but found out that products looked different than what I ordered. I used their Live Help Online to discuss the issue with an operator Christine on Mar 1, 2012 8:57:04 PM EST for about 40 minutes. I told Christine that they sent me wrong products and before even verifying what I received or asking for any pictures or proofs, she flat out told me that they sent me the right product. How did she know what I received at that point? I sent her pictures I took and she said the tin in the picture looks identical to the one on their website even after I mentioned the obvious differences. She said she also asked her manager and the manager thinks they look identical as well. Without admitting that they sent me wrong products, she suggested a refund process. She said they would waive the restocking fee but refused to pay for shipping. If I simply did not like the product then I know I??m obligated to pay for restocking fee as well as the shipping cost, but I??m not going to pay for shipping when the items I received and paid for look different than what I ordered. The wrong products they sent me are no use for me for the reasons I mentioned above. I received another email from their customer service asking, ??What??s wrong? Our product is fine.? I sent the agent a long email and comparison pictures but instead of mentioning once about the differences I mentioned, she stated that there was nothing wrong with the product design. I didn??t say there??s something wrong with the design. It??s just not what I ordered. They said it fits their (simple) description they posted online, but failed to mention that ones in their picture are not the same as the ones they actually sell. I asked for a full refund and a reimbursement for sending back their products as well as for customs and duty fee which I never would??ve paid if I didn??t order from them. I offered them that if they can resend me the products which look identical to the ones on their website then customs and duty fee will be my responsibility. This time they offered me 20% rebate. I went to their website today, on March 2, and guess what I found? They changed the product picture to the ones they sent me! I actually thought they might do that so I clipped their webpage on March 1 with the date stamped by my anti-virus program. I caught them red-handed. I can??t believe they changed the picture to cover up their mistake. I??ve already filed a report to the BBB but I was wondering if there is anything I can do to get my money back even through a small claim or a fraud claim when I am residing in Canada and they are an American-based company. I am also going to contact my credit card company if there is anything they could do since I consider this a fraud.

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I own a small business in Toronto, Canada and I found efavormart.com while searching for cheaper products. The product I ordered on efavormart.com looked almost identical to the ones I use and was cheaper even with the shipping cost. I knew that there would be customs and duty fee but it was still cheaper than getting those products in Canada. I ordered your silver round tin with a window. On efavormart.com, its side is flat when the lid is on and the rim around the window looks very thin. The tins I received on March 1 looked significantly different. First, all the lids are very loose so if I grab a tin by its lid the bottom will fall off right away. Also, the lid itself has a rim that sticks out so I can??t even seal these loose tins. The rim around the window is thick so I can??t use my company label. I bought their product for two simple reasons - its design and cost. They also sent me 199 units instead of 200. Before I actually received the product, UPS asked me to pay for the C.O.D. brokerage fee. I was not informed about this so I emailed efavormart and discussed the matter with two agents between February 20 and 21 via email. The first response I received was that UPS brokerage fee was only for customs and duty. I verified with UPS that the brokerage fee is added on top of customs and duty fee. If I knew about the additional fee on top of what I paid plus customs and duty fee, I wouldn??t have ordered from them since then it would be more expensive than buying those products in Canada. I contacted efavormart again and was told that they had nothing to do with it so I should deal with UPS directly. I asked their agent again if they were aware of UPS brokerage fee because they clearly failed to inform me about it. I asked three times via email and received no answers. I contacted UPS again and was told that efavormart is fully aware of the additional brokerage fee since they??re their regular customer and even get a discount since they ship many items overseas. I confronted efavormart three times via email but received no response. On March 1, I finally received the package but found out that products looked different than what I ordered. I used their Live Help Online to discuss the issue with an operator Christine on Mar 1, 2012 8:57:04 PM EST for about 40 minutes. I told Christine that they sent me wrong products and before even verifying what I received or asking for any pictures or proofs, she flat out told me that they sent me the right product. How did she know what I received at that point? I sent her pictures I took and she said the tin in the picture looks identical to the one on their website even after I mentioned the obvious differences. She said she also asked her manager and the manager thinks they look identical as well. Without admitting that they sent me wrong products, she suggested a refund process. She said they would waive the restocking fee but refused to pay for shipping. If I simply did not like the product then I know I??m obligated to pay for restocking fee as well as the shipping cost, but I??m not going to pay for shipping when the items I received and paid for look different than what I ordered. The wrong products they sent me are no use for me for the reasons I mentioned above. I received another email from their customer service asking, ??What??s wrong? Our product is fine.? I sent the agent a long email and comparison pictures but instead of mentioning once about the differences I mentioned, she stated that there was nothing wrong with the product design. I didn??t say there??s something wrong with the design. It??s just not what I ordered. They said it fits their (simple) description they posted online, but failed to mention that ones in their picture are not the same as the ones they actually sell. I asked for a full refund and a reimbursement for sending back their products as well as for customs and duty fee which I never would??ve paid if I didn??t order from them. I offered them that if they can resend me the products which look identical to the ones on their website then customs and duty fee will be my responsibility. This time they offered me 20% rebate. I went to their website today, on March 2, and guess what I found? They changed the product picture to the ones they sent me! I actually thought they might do that so I clipped their webpage on March 1 with the date stamped by my anti-virus program. I caught them red-handed. I can??t believe they changed the picture to cover up their mistake. I??ve already filed a report to the BBB but I was wondering if there is anything I can do to get my money back even through a small claim when I am residing in Canada and they are an American-based company. I am also going to contact my credit card company if there is anything they could do since I consider this a fraud.

1
★☆☆☆☆

I own a small business in Toronto, Canada and I found efavormart.com while searching for cheaper products. The product I ordered on efavormart.com looked almost identical to the ones I use and was cheaper even with the shipping cost. I knew that there would be customs and duty fee but it was still cheaper than getting those products in Canada. I ordered your silver round tin with a window. On efavormart.com, its side is flat when the lid is on and the rim around the window looks very thin. The tins I received on March 1 looked significantly different. First, all the lids are very loose so if I grab a tin by its lid the bottom will fall off right away. Also, the lid itself has a rim that sticks out so I can??t even seal these loose tins. The rim around the window is thick so I can??t use my company label. I bought their product for two simple reasons - its design and cost. They also sent me 199 units instead of 200. Before I actually received the product, UPS asked me to pay for the C.O.D. brokerage fee. I was not informed about this so I emailed efavormart and discussed the matter with two agents between February 20 and 21 via email. The first response I received was that UPS brokerage fee was only for customs and duty. I verified with UPS that the brokerage fee is added on top of customs and duty fee. If I knew about the additional fee on top of what I paid plus customs and duty fee, I wouldn??t have ordered from them since then it would be more expensive than buying those products in Canada. I contacted efavormart again and was told that they had nothing to do with it so I should deal with UPS directly. I asked their agent again if they were aware of UPS brokerage fee because they clearly failed to inform me about it. I asked three times via email and received no answers. I contacted UPS again and was told that efavormart is fully aware of the additional brokerage fee since they??re their regular customer and even get a discount since they ship many items overseas. I confronted efavormart three times via email but received no response. On March 1, I finally received the package but found out that products looked different than what I ordered. I used their Live Help Online to discuss the issue with an operator Christine on Mar 1, 2012 8:57:04 PM EST for about 40 minutes. I told Christine that they sent me wrong products and before even verifying what I received or asking for any pictures or proofs, she flat out told me that they sent me the right product. How did she know what I received at that point? I sent her pictures I took and she said the tin in the picture looks identical to the one on their website even after I mentioned the obvious differences. She said she also asked her manager and the manager thinks they look identical as well. Without admitting that they sent me wrong products, she suggested a refund process. She said they would waive the restocking fee but refused to pay for shipping. If I simply did not like the product then I know I??m obligated to pay for restocking fee as well as the shipping cost, but I??m not going to pay for shipping when the items I received and paid for look different than what I ordered. The wrong products they sent me are no use for me for the reasons I mentioned above. I received another email from their customer service asking, ??What??s wrong? Our product is fine.? I sent the agent a long email and comparison pictures but instead of mentioning once about the differences I mentioned, she stated that there was nothing wrong with the product design. I didn??t say there??s something wrong with the design. It??s just not what I ordered. They said it fits their (simple) description they posted online, but failed to mention that ones in their picture are not the same as the ones they actually sell. I asked for a full refund and a reimbursement for sending back their products as well as for customs and duty fee which I never would??ve paid if I didn??t order from them. I offered them that if they can resend me the products which look identical to the ones on their website then customs and duty fee will be my responsibility. This time they offered me 20% rebate. I went to their website today, on March 2, and guess what I found? They changed the product picture to the ones they sent me! I actually thought they might do that so I clipped their webpage on March 1 with the date stamped by my anti-virus program. I caught them red-handed. I can??t believe they changed the picture to cover up their mistake. I??ve already filed a report to the BBB but I was wondering if there is anything I can do to get my money back even through a small claim when I am residing in Canada and they are an American-based company. I am also going to contact my credit card company if there is anything they could do since I consider this a fraud.

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1 out of 1 people found this review helpful.

.

I got my reception chaircovers, tablecloths, personalized napkins and disposable cameras from here!!! I can't believe how much I saved and how beautiful everything came together. Thank you efavormart for making my dream wedding come true.

5
★★★★★

I got my reception chaircovers, tablecloths, personalized napkins and disposable cameras from here!!! I can't believe how much I saved and how beautiful everything came together. Thank you efavormart for making my dream wedding come true.

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I've dealt with a lot of e-retailers and normally have to put up with less-than-quality products. My sister was planning my niece's bday party and we had time to spare so when decided to buy online and see if we can save. We found efavormart.com and I helped my sister order some balloons and souvenirs with personalized bags and napkins. I received the shipment really fast and everything checks out. Goods are ok and my niece had a great party.

4
★★★★☆

I've dealt with a lot of e-retailers and normally have to put up with less-than-quality products. My sister was planning my niece's bday party and we had time to spare so when decided to buy online and see if we can save. We found efavormart.com and I helped my sister order some balloons and souvenirs with personalized bags and napkins. I received the shipment really fast and everything checks out. Goods are ok and my niece had a great party.

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Some of my friends recommended this site to me because they were affordable and had some pretty unique products. Normally, I would need to go to Michael's, Target, Macy's...so much work and costs more.

So when I got busy with work and I have demanding guests who expect a new experience each time they come to visit me, I'm like....hmmm, guess I'll give them a try and get even by writing them a bad review if they mess up things up.

So I bought some silk flowers that only they seem to offer and experimented with their glitter products which made me somewhat curious. Items arrived pretty fast and I was able to silk flowers and glitters multiple times till I just got tired of them.

I check the site regularly for what's new and I would definitely place a bigger order in the future :D If they get things right, then they would get the full 5-stars

4
★★★★☆

Some of my friends recommended this site to me because they were affordable and had some pretty unique products. Normally, I would need to go to Michael's, Target, Macy's...so much work and costs more.

So when I got busy with work and I have demanding guests who expect a new experience each time they come to visit me, I'm like....hmmm, guess I'll give them a try and get even by writing them a bad review if they mess up things up.

So I bought some silk flowers that only they seem to offer and experimented with their glitter products which made me somewhat curious. Items arrived pretty fast and I was able to silk flowers and glitters multiple times till I just got tired of them.

I check the site regularly for what's new and I would definitely place a bigger order in the future :D If they get things right, then they would get the full 5-stars

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I ordered a TON of stuff. It was shipped in 2 packages. I received 1 of the packages. The other package was worth over $500.00 US. I did the online chat and they told me they would track my order. She was very rude. Also if you are going to get someone do to Customer Service chat then I think you should hire someone that can spell!!! They tried to put the blame on me saying that I should have contacted them sooner. I ordered this stuff in the middle of July and had it shipped to my daughters house who lives in the US (I am from Canada) We ordered this stuff for an even we were hosting this past weekend. My daughter just arrived here on Sat (the day before the event). When I asked her where the rest of the stuff was she replied "thats all I received". She didn't know what I ordered and since it was packed so tightly and she would have never got it back in the box she assumed it was all there. So as soon as I find out I did not get all of my order I started the live chat and they say I should have contacted them sooner? I am filing a fraud claim and a claim with Better Business. This is insane. They have no number to call. They don't have any phones there? how are they going to call the shipping company to find out where my order is?

1
★☆☆☆☆

I ordered a TON of stuff. It was shipped in 2 packages. I received 1 of the packages. The other package was worth over $500.00 US. I did the online chat and they told me they would track my order. She was very rude. Also if you are going to get someone do to Customer Service chat then I think you should hire someone that can spell!!! They tried to put the blame on me saying that I should have contacted them sooner. I ordered this stuff in the middle of July and had it shipped to my daughters house who lives in the US (I am from Canada) We ordered this stuff for an even we were hosting this past weekend. My daughter just arrived here on Sat (the day before the event). When I asked her where the rest of the stuff was she replied "thats all I received". She didn't know what I ordered and since it was packed so tightly and she would have never got it back in the box she assumed it was all there. So as soon as I find out I did not get all of my order I started the live chat and they say I should have contacted them sooner? I am filing a fraud claim and a claim with Better Business. This is insane. They have no number to call. They don't have any phones there? how are they going to call the shipping company to find out where my order is?

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I have never had such terrible customer service in my entire life. I ordered a dozen vases from their webbsite, when the order came 3 vases were broken. After some arguing they sent 3 replacements but one of the vases was close to 3 inches shorter then the rest. After taking the time to contact them again I was offered a 5% rebate on the one vase, which is pennies, to keep the vase. When I told them I wanted what I paid for they instructed me that I got a "perfectly" good vase. Then told I could ship back the vase at my own cost and risk just after they told me they won't ship just one vase because the high probiblity of it breaking. They were trying to set me up is what that comes down to. I have a complaint with the BBU that is on going.

Sabrina: Thank you for contacting customer support. How may I help you today?
Billy : I am trying to find a number to your customer service department
Sabrina: All support is done in writing only. Via Chat / Email.
Billy : I am have a list of emails and I not getting anywhere. I have a issue with my order, and honestly I am get very frustrated.
Sabrina: please tell me the problem
Billy : My fiance and I order some vases, two of them broke and we were sent replacements. The problem is that one of the replacements is 2-3 inch difference in height. I have been given the option of a 5% rebate and that isn't ok or going to cover me going a purchaseing a vase in a store.
Sabrina: if you check out item page we have clearly said this are hand made items , size diff. will be there, can not make all same size.
Billy : I get that, but all but one is within 1/4" difference of the the rest. So how can all but one be that close to eachother? I have heard this argument also. Not going to work.
Sabrina: in that case you can return any unwanted items for refund .
Billy : OK, one of the arguments I have gotten in my emails is that you guys will not just ship one because of the chance of them bracking.
Sabrina: yes
Billy : You would risk us returning that one vase and having it break then?
Sabrina: you have received the vase in perfect condition so, if you do not want the item, please return us in perfect condition we will refund you .
Sabrina: items is perfect fine, little size problem will be there because this are hand made items , we have already noted that in our web site please check.
Billy : Fist send me a return athurization from what ever shipping company that you wish I am will gladly send back the unwanted vase. I have no problem with that. Secondly, we got "a" vase in perfect condition, your right. But it is not "the" vase we orderd.
Billy : I have read through your website. Once again, I can see it being upto a half inch off but close to 3 inches is rediculous.
Sabrina: we do not offer or send any return label for perfect fine items .
Sabrina: items are perfectly fine
Sabrina: if unable to use please return them for refund
Billy : This is BS. This mistake isn't what I orederd and/or paid for. Why am I stuck paying for your companies mistake.
Sabrina: once again item is perfectly fine ,
Billy : Sabrina, it is not the vase I ordered. So I got a perfectly good vase that is not the size I ored
Billy : ordered
info: Your chat transcript will be sent to broisum7@yahoo.com at the end of your chat.
Billy : So this is where we stand?
Sabrina: if you want can use the items , if you want can return the items for refund , items are perfectly fine, there is no problem . this are hand made items size variation will be there, we have already told this in our web site.
Billy : Your company and customer service is terrible. I am done.

1
★☆☆☆☆

I have never had such terrible customer service in my entire life. I ordered a dozen vases from their webbsite, when the order came 3 vases were broken. After some arguing they sent 3 replacements but one of the vases was close to 3 inches shorter then the rest. After taking the time to contact them again I was offered a 5% rebate on the one vase, which is pennies, to keep the vase. When I told them I wanted what I paid for they instructed me that I got a "perfectly" good vase. Then told I could ship back the vase at my own cost and risk just after they told me they won't ship just one vase because the high probiblity of it breaking. They were trying to set me up is what that comes down to. I have a complaint with the BBU that is on going.

Sabrina: Thank you for contacting customer support. How may I help you today?
Billy : I am trying to find a number to your customer service department
Sabrina: All support is done in writing only. Via Chat / Email.
Billy : I am have a list of emails and I not getting anywhere. I have a issue with my order, and honestly I am get very frustrated.
Sabrina: please tell me the problem
Billy : My fiance and I order some vases, two of them broke and we were sent replacements. The problem is that one of the replacements is 2-3 inch difference in height. I have been given the option of a 5% rebate and that isn't ok or going to cover me going a purchaseing a vase in a store.
Sabrina: if you check out item page we have clearly said this are hand made items , size diff. will be there, can not make all same size.
Billy : I get that, but all but one is within 1/4" difference of the the rest. So how can all but one be that close to eachother? I have heard this argument also. Not going to work.
Sabrina: in that case you can return any unwanted items for refund .
Billy : OK, one of the arguments I have gotten in my emails is that you guys will not just ship one because of the chance of them bracking.
Sabrina: yes
Billy : You would risk us returning that one vase and having it break then?
Sabrina: you have received the vase in perfect condition so, if you do not want the item, please return us in perfect condition we will refund you .
Sabrina: items is perfect fine, little size problem will be there because this are hand made items , we have already noted that in our web site please check.
Billy : Fist send me a return athurization from what ever shipping company that you wish I am will gladly send back the unwanted vase. I have no problem with that. Secondly, we got "a" vase in perfect condition, your right. But it is not "the" vase we orderd.
Billy : I have read through your website. Once again, I can see it being upto a half inch off but close to 3 inches is rediculous.
Sabrina: we do not offer or send any return label for perfect fine items .
Sabrina: items are perfectly fine
Sabrina: if unable to use please return them for refund
Billy : This is BS. This mistake isn't what I orederd and/or paid for. Why am I stuck paying for your companies mistake.
Sabrina: once again item is perfectly fine ,
Billy : Sabrina, it is not the vase I ordered. So I got a perfectly good vase that is not the size I ored
Billy : ordered
info: Your chat transcript will be sent to broisum7@yahoo.com at the end of your chat.
Billy : So this is where we stand?
Sabrina: if you want can use the items , if you want can return the items for refund , items are perfectly fine, there is no problem . this are hand made items size variation will be there, we have already told this in our web site.
Billy : Your company and customer service is terrible. I am done.

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.

it's really good it helped me find stuff for my bedroom even though this is a wedding page i am really glad

5
★★★★★

it's really good it helped me find stuff for my bedroom even though this is a wedding page i am really glad

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I recently had a wedding on October 9th, 2010. I ordered all of my linens for my reception through e-favormart.com. After reading all of the reviews I was extremely nervous that I wasn't going to get everything, or that they were going to be the wrong color like many other people had problems with. Another thing they had problems with was getting a refund, so I made sure to go through PayPal so that if I wasn't completely happy I could file a complaint through them and dispute any charges. I ordered everything on September 30th and had everything rush delivered. I received everything the within 6 days and it was all there and nothing was broken. Everything turned out wonderful for my wedding and I couldn't be any happier. The quality of fabric is not real high, but for me it was a 1 time use and it looked amazing. I have nothing bad to say about my experience with them and based on what I know, they did an excellent job.

4
★★★★☆

I recently had a wedding on October 9th, 2010. I ordered all of my linens for my reception through e-favormart.com. After reading all of the reviews I was extremely nervous that I wasn't going to get everything, or that they were going to be the wrong color like many other people had problems with. Another thing they had problems with was getting a refund, so I made sure to go through PayPal so that if I wasn't completely happy I could file a complaint through them and dispute any charges. I ordered everything on September 30th and had everything rush delivered. I received everything the within 6 days and it was all there and nothing was broken. Everything turned out wonderful for my wedding and I couldn't be any happier. The quality of fabric is not real high, but for me it was a 1 time use and it looked amazing. I have nothing bad to say about my experience with them and based on what I know, they did an excellent job.

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Hello Grace here,
I just placed one order with them it??s almost $1800.00, & I chat with 2 representatives but I don??t fined anything wrong!! What ever I asked they replied very smoothly & fine... As of now I don??t have any problem. They do not offer any phone support still chat is fine. I have no problem unless I receive the items fine. If I receive any thing wrong I will post my experience back here.

4
★★★★☆

Hello Grace here,
I just placed one order with them it??s almost $1800.00, & I chat with 2 representatives but I don??t fined anything wrong!! What ever I asked they replied very smoothly & fine... As of now I don??t have any problem. They do not offer any phone support still chat is fine. I have no problem unless I receive the items fine. If I receive any thing wrong I will post my experience back here.

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Finally I found some place where I can trust??less price, fast & easy shipping good customer service.. so all total is fine .. can use for my little business. Oh yes don??t break my trust please?..I promises you I always order from you now on...

5
★★★★★

Finally I found some place where I can trust??less price, fast & easy shipping good customer service.. so all total is fine .. can use for my little business. Oh yes don??t break my trust please?..I promises you I always order from you now on...

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1 out of 1 people found this review helpful.

.

Great product, good service ...nothing much to say.
Ordered favor box, ribbons , they even help me to fold the boxes & teach me how to tie the ribbons ... her name was Sabrina she was smart one ..... easy to deal with ... God bless her .
Simply best

4
★★★★☆

Great product, good service ...nothing much to say.
Ordered favor box, ribbons , they even help me to fold the boxes & teach me how to tie the ribbons ... her name was Sabrina she was smart one ..... easy to deal with ... God bless her .
Simply best

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2 out of 2 people found this review helpful.

.

Hiiiiiiii.
I just received my order .. really happy i have selected $5.00 shipping but got the order within 3 days only & the best part is they send gift yapppiii......... they send me 20 satin sash extra each color sash one pcs... I am heppy with the service ..
Customer service 5/5 -
Product - 500/5

Happy happy :)

5
★★★★★

Hiiiiiiii.
I just received my order .. really happy i have selected $5.00 shipping but got the order within 3 days only & the best part is they send gift yapppiii......... they send me 20 satin sash extra each color sash one pcs... I am heppy with the service ..
Customer service 5/5 -
Product - 500/5

Happy happy :)

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3 out of 3 people found this review helpful.

.

Avoid - scammers - not a real business - just try to take your money and run. You should be ashamed of yourselves! I hope you get cracked down on. Evil!

1
★☆☆☆☆

Avoid - scammers - not a real business - just try to take your money and run. You should be ashamed of yourselves! I hope you get cracked down on. Evil!

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0 out of 3 people found this review helpful.

.

Please wait for a site operator to respond.
You are now chatting with 'Sabrina'
Sabrina: Thank you for contacting customer support. How may I help you today?
LAURA : YOUR COMPANY SENT ME THE WRONG ORDER...MY WEDDING IS IN 2 DAYS
Sabrina: Please hold one moment, let me look up the information for you.
Sabrina: ordered for White 120" Round Tablecloth 16 pcs
Sabrina: what you have received ?
LAURA : I HAVE BLACK TABLECLOTHS
LAURA : THIS IS RIDICULOUS
Sabrina: I am so sorry for this , i guess its some how miss packed in warehouse , Very very sorry for this ,
Sabrina: we can give you 25% discount on the item price to keep it
LAURA : HOW ARE YOU GOING TO FIX THIS?
Sabrina: If at all possible for you
LAURA : NO..ABSOLUTLEY NOT
LAURA : YOUR GOMPANY IS RUINING MY WEDDING
Sabrina: Please hold one moment, let me look up the information for you.
LAURA : I SUGGEST YOU FED -EX OVERNIGHT AT YOUR EXPENSE THE CORRECT ORDER
Sabrina: Please hold one moment, let me look up the information for you.
LAURA : WHERE IS A PHONE # FOR YOUR COMPANY?
Sabrina: sorry, we cannot make it for friday Sept 18 delivery. the latest shipment pickup already left.
Sabrina: We will issue you a return label by email to return the items for refund
LAURA : So will you be paying for the linens we are going to have to buy or rent here? I would like a phone number to your company so I can speak with someone.
Sabrina: We??re sorry, all correspondence and sales are via online only.
Sabrina: we will refund you as soon as we receive the order
LAURA : Is there a manager there that I can deal with instead who may be more helpful?
LAURA : Also I am not returning anything until I am refunded on my credit card first. For all I know this is a scam and I feel I have already been mislead.
Sabrina: we will email you return label to return the item , by end of the day today , after receiving the order we will refund you
LAURA : No. that is unacceptable. I will not accept that answer. Please connect me with a manager or higher up in your company.
Sabrina: This is the only solution we can offer you. I already asked the manager.
LAURA : I will file a fraud alert with my credit card company until we are issued a full refund. This is unacceptable and not how you practice business. It is your responsibility to help us solve this situation not provide some crappy 25% discount on things we cannot use. You have done a great job ruining my wedding and costing us a ton of money.
LAURA : Email a packing slip to beast1960@hotmail.com within one hour and please enter in writing that you will refund all money paid including the rush shipping charges.
Sabrina: Yes we will email you
Sabrina: return label will be emailed to you by end of day.
LAURA : I also need a contact phone number for my credit card company whether it is in the US or overseas and a contact name.
Sabrina: I am sorry , but ur credit card company you should know the phone # , we dont have it
LAURA : No, I need YOUR phone number to provide my credit company so if anything goes awry on your end. I am doing some research and I see hundreds of people who have not gotten their money refunded after using your company. I want something to give my credit card people so they can follow up
Sabrina: WE are unsure
Sabrina: sorry
LAURA : Please give me a phone number to your company-Local or international.
Sabrina: We??re sorry, all correspondence and sales are via online only.
LAURA : Please connect me to your manager. I would like to deal directly with them now please.
Sabrina: our # 626-401-1278
LAURA : THat is a bogus number that does not work.
LAURA : I have already tried that number, and just like all the people on rip off report.com say, it just makes you go in circles and you never talk to anybody. WHat is your manager's extension there?
Sabrina: that is our phone #. there is no other #s. once return, the refund will be issued. only reason refund does not get issued : you used the items. or returned us 120" white round tablecloths. if those 2 are not possible, then, refund will be done.
Sabrina: again We??re sorry, all correspondence and sales are via online only
Sabrina: we do not offer phone support. never did, never will.
LAURA : WHy would I return you WHITE tablecloths if that is what I didn't get. So you know it is not a good phone number?
LAURA : Why would you send me that number? Where are your headquarters located?
LAURA : I received your email but there was nothing listed saying the total amount you will refund me. SInce your customer service is strictly done online I will need something from you stating EXACTLY how much will be refunded if everything is sent back exactly as is.
Sabrina: return label has been emailed to you. Please use the 2 labels to return for refund. There is nothing more I can do for you. Good bye
Sabrina: refund will be full Grand Total: $292.31 if items are returned as sent to you.

1
★☆☆☆☆

Please wait for a site operator to respond.
You are now chatting with 'Sabrina'
Sabrina: Thank you for contacting customer support. How may I help you today?
LAURA : YOUR COMPANY SENT ME THE WRONG ORDER...MY WEDDING IS IN 2 DAYS
Sabrina: Please hold one moment, let me look up the information for you.
Sabrina: ordered for White 120" Round Tablecloth 16 pcs
Sabrina: what you have received ?
LAURA : I HAVE BLACK TABLECLOTHS
LAURA : THIS IS RIDICULOUS
Sabrina: I am so sorry for this , i guess its some how miss packed in warehouse , Very very sorry for this ,
Sabrina: we can give you 25% discount on the item price to keep it
LAURA : HOW ARE YOU GOING TO FIX THIS?
Sabrina: If at all possible for you
LAURA : NO..ABSOLUTLEY NOT
LAURA : YOUR GOMPANY IS RUINING MY WEDDING
Sabrina: Please hold one moment, let me look up the information for you.
LAURA : I SUGGEST YOU FED -EX OVERNIGHT AT YOUR EXPENSE THE CORRECT ORDER
Sabrina: Please hold one moment, let me look up the information for you.
LAURA : WHERE IS A PHONE # FOR YOUR COMPANY?
Sabrina: sorry, we cannot make it for friday Sept 18 delivery. the latest shipment pickup already left.
Sabrina: We will issue you a return label by email to return the items for refund
LAURA : So will you be paying for the linens we are going to have to buy or rent here? I would like a phone number to your company so I can speak with someone.
Sabrina: We??re sorry, all correspondence and sales are via online only.
Sabrina: we will refund you as soon as we receive the order
LAURA : Is there a manager there that I can deal with instead who may be more helpful?
LAURA : Also I am not returning anything until I am refunded on my credit card first. For all I know this is a scam and I feel I have already been mislead.
Sabrina: we will email you return label to return the item , by end of the day today , after receiving the order we will refund you
LAURA : No. that is unacceptable. I will not accept that answer. Please connect me with a manager or higher up in your company.
Sabrina: This is the only solution we can offer you. I already asked the manager.
LAURA : I will file a fraud alert with my credit card company until we are issued a full refund. This is unacceptable and not how you practice business. It is your responsibility to help us solve this situation not provide some crappy 25% discount on things we cannot use. You have done a great job ruining my wedding and costing us a ton of money.
LAURA : Email a packing slip to beast1960@hotmail.com within one hour and please enter in writing that you will refund all money paid including the rush shipping charges.
Sabrina: Yes we will email you
Sabrina: return label will be emailed to you by end of day.
LAURA : I also need a contact phone number for my credit card company whether it is in the US or overseas and a contact name.
Sabrina: I am sorry , but ur credit card company you should know the phone # , we dont have it
LAURA : No, I need YOUR phone number to provide my credit company so if anything goes awry on your end. I am doing some research and I see hundreds of people who have not gotten their money refunded after using your company. I want something to give my credit card people so they can follow up
Sabrina: WE are unsure
Sabrina: sorry
LAURA : Please give me a phone number to your company-Local or international.
Sabrina: We??re sorry, all correspondence and sales are via online only.
LAURA : Please connect me to your manager. I would like to deal directly with them now please.
Sabrina: our # 626-401-1278
LAURA : THat is a bogus number that does not work.
LAURA : I have already tried that number, and just like all the people on rip off report.com say, it just makes you go in circles and you never talk to anybody. WHat is your manager's extension there?
Sabrina: that is our phone #. there is no other #s. once return, the refund will be issued. only reason refund does not get issued : you used the items. or returned us 120" white round tablecloths. if those 2 are not possible, then, refund will be done.
Sabrina: again We??re sorry, all correspondence and sales are via online only
Sabrina: we do not offer phone support. never did, never will.
LAURA : WHy would I return you WHITE tablecloths if that is what I didn't get. So you know it is not a good phone number?
LAURA : Why would you send me that number? Where are your headquarters located?
LAURA : I received your email but there was nothing listed saying the total amount you will refund me. SInce your customer service is strictly done online I will need something from you stating EXACTLY how much will be refunded if everything is sent back exactly as is.
Sabrina: return label has been emailed to you. Please use the 2 labels to return for refund. There is nothing more I can do for you. Good bye
Sabrina: refund will be full Grand Total: $292.31 if items are returned as sent to you.

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0 out of 4 people found this review helpful.

.

I purchased various items from efavormart.com and 1 of the items was not as ordered. My attempts to return the incorrect item for a replacement have been very frustrating. First, they do not list a phone number on their site, and even after you make contact with them, they will only interact with you by phone - I requested phone contact and was told they only use email and live chat. All customer service is by email and live chat with someone named Kate (probably fictitious), who does not appear to read what you write because she will ask for information you already provided. When I inquired about exchanging it for the correct item, I was told to ship it back at my expense. How could that be? Imagine my surprise to learn that I am expected to pay for their error. Several days later, the matter is still not resolved. I was put on "hold" during live chat, received condesending responses, and in the end was told that they would get back to me. Almost makes me want to give up, and I am sure that's what they are counting on.

1
★☆☆☆☆

I purchased various items from efavormart.com and 1 of the items was not as ordered. My attempts to return the incorrect item for a replacement have been very frustrating. First, they do not list a phone number on their site, and even after you make contact with them, they will only interact with you by phone - I requested phone contact and was told they only use email and live chat. All customer service is by email and live chat with someone named Kate (probably fictitious), who does not appear to read what you write because she will ask for information you already provided. When I inquired about exchanging it for the correct item, I was told to ship it back at my expense. How could that be? Imagine my surprise to learn that I am expected to pay for their error. Several days later, the matter is still not resolved. I was put on "hold" during live chat, received condesending responses, and in the end was told that they would get back to me. Almost makes me want to give up, and I am sure that's what they are counting on.

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0 out of 3 people found this review helpful.

.

"I've just had the best customer service experience in my life, and it was at eFavormart". Once you shop at eFavormart, there's just no turning back.

5
★★★★★

"I've just had the best customer service experience in my life, and it was at eFavormart". Once you shop at eFavormart, there's just no turning back.

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4 out of 5 people found this review helpful.

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