Northwest Honda

★☆☆☆☆
  • 9701 Reisterstown Rd.

    Owings Mills, MD 21117

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About Northwest Honda

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Automotive
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I took my Accord in to have the bulb replaced in the driver side headlight. The gentleman struggled to get the panel out just to put the light in and required assistance from another laborer. After my bulb was finally replaced, I couldn't even leave the garage because another laborer had put air into another customer's tires and was chatting w/the customer, leaving the air tube lying straight in my pathway, to which the laborer helping me said I had to wait until he moved it. I sat and waited a good five minutes before they finished their conversation until I could finally leave and get to my workplace. The next morning I put the defroster on in my vehicle and noticed the fan wasn't blowing. NOTHING WORKS..no heat, no A/C, no defroster...the whole fan doesn't work. I took the car back to NW and walked to a service representative's desk. He and his female collegue never even looked UP at me as I stood there for two straight minutes. I walked to another rep and he dismissed me rudely, saying my new problem had nothing to do with their work. I find it odd that not a thing was wrong with my ventilation system until they fumbled getting a lousy lightbulb in there. I didn't buy my vehicle from this dealership, and I certainly am NEVER taking it there for repairs, despite the fact that it's only a mile down the road from where I live. Hasta la vista!

1
★☆☆☆☆

I took my Accord in to have the bulb replaced in the driver side headlight. The gentleman struggled to get the panel out just to put the light in and required assistance from another laborer. After my bulb was finally replaced, I couldn't even leave the garage because another laborer had put air into another customer's tires and was chatting w/the customer, leaving the air tube lying straight in my pathway, to which the laborer helping me said I had to wait until he moved it. I sat and waited a good five minutes before they finished their conversation until I could finally leave and get to my workplace. The next morning I put the defroster on in my vehicle and noticed the fan wasn't blowing. NOTHING WORKS..no heat, no A/C, no defroster...the whole fan doesn't work. I took the car back to NW and walked to a service representative's desk. He and his female collegue never even looked UP at me as I stood there for two straight minutes. I walked to another rep and he dismissed me rudely, saying my new problem had nothing to do with their work. I find it odd that not a thing was wrong with my ventilation system until they fumbled getting a lousy lightbulb in there. I didn't buy my vehicle from this dealership, and I certainly am NEVER taking it there for repairs, despite the fact that it's only a mile down the road from where I live. Hasta la vista!

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Business Response:

Hello Kara B, on behalf of Northwest Honda, I would like to apologize for your past experiance with us. I would like to work on our future. I would love to resolve these issues with you. You can reach me by phone at 410-363-8700. Or e-mail at cynthia.walter@northwest-honda.com Sincerly, Cyndi Walter (social media specialist)
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In August of 2007, my recently purchased 2004 Honda Civic was towed to Northwest Honda by AAA because it broke down on my way to work. I chose to take my car to Northwest Honda because as a new Honda owner, I wanted to send the car to a reputable dealership close to my work for repairs.

When I arrived at Northwest Honda around 4 p.m., I was told by a service writer that my car had ??run out of gas.? I replied that the car had a quarter tank of gas when it was towed this morning. She said the tech said it was ??bone dry,? and that he had turned off the check engine light. I again said that I did have gas in the car while driving into work, but I had begun to doubt myself and was embarrassed that maybe the car really was out of gas. So I paid the $108.92 bill and went to collect my car.

Once I found it and turned it on, the check engine light popped on again while I let the car idle! I told the service writer that the check engine light came on again. She called the tech who worked on my car and he walked out with me to check it out. The tech was professional, but he simply used his handheld device to turn the check engine light off again, saying that, ??when the car runs out of gas, all sorts of strange things happen.?

Against my better judgment, I drove home. The very next day, while out at lunch, the check engine light came on again. This time I took the car to the dealership where I bought it and they diagnosed and fixed the problem all in one day. The ??fuel sender? was functioning improperly and my gas gage was not registering the real amount of gas in the tank. My fuel pump was replaced and my car??s check engine light has not turned on again.

Northwest did not believe me when I said that I had gas in the car. Northwest patronized me and charged me for unnecessary repairs without actually listening to what I had to say - which could have helped the tech to correctly diagnose my problem if he had listened to me instead of blowing off my concerns. I was forced to pay over $100 for a tech to put fuel in my car when the actual problem was not investigated or rectified.

Northwest Honda has not responded to my emails or phone calls and did not reimburse my unnecessary expenditure at thier dealership.

Needless to say, I do not recommend this business to anyone, especially women who don??t like to be patronized.

1
★☆☆☆☆

In August of 2007, my recently purchased 2004 Honda Civic was towed to Northwest Honda by AAA because it broke down on my way to work. I chose to take my car to Northwest Honda because as a new Honda owner, I wanted to send the car to a reputable dealership close to my work for repairs.

When I arrived at Northwest Honda around 4 p.m., I was told by a service writer that my car had ??run out of gas.? I replied that the car had a quarter tank of gas when it was towed this morning. She said the tech said it was ??bone dry,? and that he had turned off the check engine light. I again said that I did have gas in the car while driving into work, but I had begun to doubt myself and was embarrassed that maybe the car really was out of gas. So I paid the $108.92 bill and went to collect my car.

Once I found it and turned it on, the check engine light popped on again while I let the car idle! I told the service writer that the check engine light came on again. She called the tech who worked on my car and he walked out with me to check it out. The tech was professional, but he simply used his handheld device to turn the check engine light off again, saying that, ??when the car runs out of gas, all sorts of strange things happen.?

Against my better judgment, I drove home. The very next day, while out at lunch, the check engine light came on again. This time I took the car to the dealership where I bought it and they diagnosed and fixed the problem all in one day. The ??fuel sender? was functioning improperly and my gas gage was not registering the real amount of gas in the tank. My fuel pump was replaced and my car??s check engine light has not turned on again.

Northwest did not believe me when I said that I had gas in the car. Northwest patronized me and charged me for unnecessary repairs without actually listening to what I had to say - which could have helped the tech to correctly diagnose my problem if he had listened to me instead of blowing off my concerns. I was forced to pay over $100 for a tech to put fuel in my car when the actual problem was not investigated or rectified.

Northwest Honda has not responded to my emails or phone calls and did not reimburse my unnecessary expenditure at thier dealership.

Needless to say, I do not recommend this business to anyone, especially women who don??t like to be patronized.

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Business Response:

Hello, on behalf of Northwest Honda I would like to apologize for your inconvenience. I apologize that no one has responded to your e-mails. I assure you that from here on out we will do whatever we can to make you happy. You can contact me at cynthia.walter@northwest-honda.com or by phone at 410-363-8700x303. Again I apologize for your inconvenience. Sincerly, Cyndi Walter (social media specialist)

Message from Northwest Honda

Northwest Honda is dedicated to making sure our customers are always happy. We are the golden rule dealer and speak for integrity and respect.

More about Northwest Honda

Northwest Honda is dedicated to the selling of vehicles. Although we specialize in Hondas, we have any used model desired. Our service department is top notch. We also have a top notch parts department.

 

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