Southwest Pain Mgmt Assoc

★★★☆☆
  • 14861 N Cave Creek Rd

    Phoenix, AZ 85032

    Map & Directions
  • 602-992-1486

About Southwest Pain Mgmt Assoc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Dear Kimberli,
I'm sorry to hear that you had such a horrible experience. I know we discussed your treatment plan over the phone after I called you 2-3 days after your initial visit (which is also the time you wrote your review). I never received a email from you nor was this addressed in follow-up visits after you wrote this review. I do hope that this issue is resolved by now. Either way, I would like to clarify certain points mentioned,

1. All patients are told to reserve 3 hours for their appointment to fill out paperwork, take x-rays, undergo history-taking and examination, impression-taking, Q&A, etc. Most appointments, however, do not take the full 3 hours. Similar to other medical practices, the doctor does not spend 3 hours with the patient. I'm sorry if you or any other patient was under the impression that your time with the doctor would also be 3 hours. Regardless, I always ask if there are "any questions or concerns" after each visit. When patients do not state that there is a problem or ask for clarification, I usually assume that my intentions and explanations are clear. On occasion, if I am seeing another patient and the previous patient has non-urgent questions for me, I allow my assistants to provide my personal email address. When I do not receive a email from a patient or a personal phone call, I usually assume that the patient is satisfied. I do hope that you contact us if you continue to have any concerns or would like to provide some advice on how to improve our practice and management. We are always looking for new ideas on how to offer a better experience for our patients.

2. I'm sorry that your felt that your "jaw was manipulated to the point of extreme pain...and no one seemed to care." I always try to keep my patient's level of pain in mind when performing an exam and oftentimes defer certain jaw measurements and palpations for patient's comfort. However, some patients are more sensitive than others and I do appreciate your comment as it reminds me of the delicate pain threshold of most of our chronic pain patients.

3. Regarding the drug testing...every new pain patient undergoes a urinalysis screening. Therefore, we do not discriminate with this type of testing and I was not aware that this would make anyone feel like a "degenerate." Unfortunately this is a necessary procedure when treating chronic pain patients who are more likely to not disclose certain medications they may be consuming. It is important that we know all medications that the patient is taking as certain drug-interactions can be potentially life-threatening. Therefore, mandatory drug-testing is purely for our safety as well as our patients' safety.

4. As for having my "back to [you] while asking [you] questions," I am sorry to say that you had the unfortunate luck of being in room 6 in our satellite/Tempe office which does not have a patient/doctor-friendly set-up. Although functional, I do try to utilize other rooms when our schedule allows. This particular room has a computer-space that is opposite and perpendicular to the patient's chair. Therefore, there is no convenient way to type my findings while facing the patient during the history-taking. We have instructed our assistants to explain this set-up while seating the patient, and up until this review, I was not aware that this set-up made patients uncomfortable. Regardless, I do appreciate your comment as it is clear that navigating in this room has been problematic. Please be assured that we are working on improving the layout as best we can.

In general, please note that I am aware that some patients prefer a certain kind of provider and follow-ups can always be scheduled with the 2 other practitioners in our office if there is a personal problem. None of our practitioners are offended by a provider-switch as we understand that a individual connection is necessary in order to obtain optimal care and treatment. We do hope that you are currently satisfied with the treatment you received. If not, please do contact us immediately so we can resolve this problem.

Best Regards,

Shanna K Kim DDS

5
★★★★★

Dear Kimberli,
I'm sorry to hear that you had such a horrible experience. I know we discussed your treatment plan over the phone after I called you 2-3 days after your initial visit (which is also the time you wrote your review). I never received a email from you nor was this addressed in follow-up visits after you wrote this review. I do hope that this issue is resolved by now. Either way, I would like to clarify certain points mentioned,

1. All patients are told to reserve 3 hours for their appointment to fill out paperwork, take x-rays, undergo history-taking and examination, impression-taking, Q&A, etc. Most appointments, however, do not take the full 3 hours. Similar to other medical practices, the doctor does not spend 3 hours with the patient. I'm sorry if you or any other patient was under the impression that your time with the doctor would also be 3 hours. Regardless, I always ask if there are "any questions or concerns" after each visit. When patients do not state that there is a problem or ask for clarification, I usually assume that my intentions and explanations are clear. On occasion, if I am seeing another patient and the previous patient has non-urgent questions for me, I allow my assistants to provide my personal email address. When I do not receive a email from a patient or a personal phone call, I usually assume that the patient is satisfied. I do hope that you contact us if you continue to have any concerns or would like to provide some advice on how to improve our practice and management. We are always looking for new ideas on how to offer a better experience for our patients.

2. I'm sorry that your felt that your "jaw was manipulated to the point of extreme pain...and no one seemed to care." I always try to keep my patient's level of pain in mind when performing an exam and oftentimes defer certain jaw measurements and palpations for patient's comfort. However, some patients are more sensitive than others and I do appreciate your comment as it reminds me of the delicate pain threshold of most of our chronic pain patients.

3. Regarding the drug testing...every new pain patient undergoes a urinalysis screening. Therefore, we do not discriminate with this type of testing and I was not aware that this would make anyone feel like a "degenerate." Unfortunately this is a necessary procedure when treating chronic pain patients who are more likely to not disclose certain medications they may be consuming. It is important that we know all medications that the patient is taking as certain drug-interactions can be potentially life-threatening. Therefore, mandatory drug-testing is purely for our safety as well as our patients' safety.

4. As for having my "back to [you] while asking [you] questions," I am sorry to say that you had the unfortunate luck of being in room 6 in our satellite/Tempe office which does not have a patient/doctor-friendly set-up. Although functional, I do try to utilize other rooms when our schedule allows. This particular room has a computer-space that is opposite and perpendicular to the patient's chair. Therefore, there is no convenient way to type my findings while facing the patient during the history-taking. We have instructed our assistants to explain this set-up while seating the patient, and up until this review, I was not aware that this set-up made patients uncomfortable. Regardless, I do appreciate your comment as it is clear that navigating in this room has been problematic. Please be assured that we are working on improving the layout as best we can.

In general, please note that I am aware that some patients prefer a certain kind of provider and follow-ups can always be scheduled with the 2 other practitioners in our office if there is a personal problem. None of our practitioners are offended by a provider-switch as we understand that a individual connection is necessary in order to obtain optimal care and treatment. We do hope that you are currently satisfied with the treatment you received. If not, please do contact us immediately so we can resolve this problem.

Best Regards,

Shanna K Kim DDS

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I am absolutely grateful for finding this practice. The exam is incredibly thorough and I was sick of specialist-shopping and having the doctor spending only 5-10 minutes on me. Dr. Kim is extremely sweet and knowledgeable. I can't speak for the other person who reviewed her but she has excellent bedside manner although she can talk a mile a minute at times. I have seen neurologists, ear-nose-throat doctors and I am very impressed with this practice. For the first time in several years, I am free of headache and jaw pain. It took several referrals elsewhere but it was worth it. But you should keep in mind before you go that some insurances do not cover TMJ conditions so if you have an insurance plan that does not cover, you will have to pay out of pocket. I'm so appreciative and hope more people who benefited from this practice also chime in because its a shame that some of these reviews may prevent other sufferers like me from getting adequate and excellent care!

3
★★★☆☆

I am absolutely grateful for finding this practice. The exam is incredibly thorough and I was sick of specialist-shopping and having the doctor spending only 5-10 minutes on me. Dr. Kim is extremely sweet and knowledgeable. I can't speak for the other person who reviewed her but she has excellent bedside manner although she can talk a mile a minute at times. I have seen neurologists, ear-nose-throat doctors and I am very impressed with this practice. For the first time in several years, I am free of headache and jaw pain. It took several referrals elsewhere but it was worth it. But you should keep in mind before you go that some insurances do not cover TMJ conditions so if you have an insurance plan that does not cover, you will have to pay out of pocket. I'm so appreciative and hope more people who benefited from this practice also chime in because its a shame that some of these reviews may prevent other sufferers like me from getting adequate and excellent care!

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In my opinion all this office seems to do is get lots of money out of their patients. The mouth guards cost $1,500 each and they put everyone on a cookie cutter program that could consist of 4 different mouth guards. Their in house billing person is horrible and doesn't know what she is doing. I had to wait 7 weeks to find out my insurance doesn't cover mouth guards. This office takes medical insurance, not dental. They make you take a drug test on your first visit and even w/ excellent insurance I had to pay $50 just for that! (To me the drug test is extremely odd - no other dr I've been to has done that.) They "work with you" once they find out your insurance doesn't cover mouth guards and only charge you $1,000- it's like dealing with a used car salesman. (My regular dentist charges $350 for the same mouth guard and with my dental insurance it only comes to $125.) They fabricated additional testing for me once they reduce the mouth guard rate so they can recapture more money. The staff at Cave Creek office are very rude. I absolutely will never go back and recommend you find a different specialist.

1
★☆☆☆☆

In my opinion all this office seems to do is get lots of money out of their patients. The mouth guards cost $1,500 each and they put everyone on a cookie cutter program that could consist of 4 different mouth guards. Their in house billing person is horrible and doesn't know what she is doing. I had to wait 7 weeks to find out my insurance doesn't cover mouth guards. This office takes medical insurance, not dental. They make you take a drug test on your first visit and even w/ excellent insurance I had to pay $50 just for that! (To me the drug test is extremely odd - no other dr I've been to has done that.) They "work with you" once they find out your insurance doesn't cover mouth guards and only charge you $1,000- it's like dealing with a used car salesman. (My regular dentist charges $350 for the same mouth guard and with my dental insurance it only comes to $125.) They fabricated additional testing for me once they reduce the mouth guard rate so they can recapture more money. The staff at Cave Creek office are very rude. I absolutely will never go back and recommend you find a different specialist.

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Dr. Joseph R. Cohen, D.D.S. can work wonders for those who suffer from TMJ. After initial consultation and examination, he recommends the best course of action to alleviate pain experienced. He knows his business, is direct and to the point, and expects his patients to follow-through with recommended treatment. Staff is pleasant and precise. Appointments can book out far in advance. Another office is available in Tempe, where Dr. Cohen shares his weekly schedule.

4
★★★★☆

Dr. Joseph R. Cohen, D.D.S. can work wonders for those who suffer from TMJ. After initial consultation and examination, he recommends the best course of action to alleviate pain experienced. He knows his business, is direct and to the point, and expects his patients to follow-through with recommended treatment. Staff is pleasant and precise. Appointments can book out far in advance. Another office is available in Tempe, where Dr. Cohen shares his weekly schedule.

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