Black Gold Fiberglass Swimming Pools, LLC

★★★☆☆

About Black Gold Fiberglass Swimming Pools, LLC

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These are some great reviews. There has definitely been a pattern installing pools in the OKC area and who knows maybe even in other states. We too had the same issues of no communication, memory loss, not showing up, not meeting deadlines (several times), and bad phone system. Scooter needs a very basic, elementary voice communicator (phone) since they can't figure out how to use the one in the office to return phone calls (except when they want their money). I felt sorry for the young lady in the office who had to take all the calls and I'm sure verbal abuse from customers who only wanted their pool completed since BGP had most of their money. If you wrote a positive review please tell us the details of your installation and how much you paid; especially how much you paid. My theory is the more you paid for your pool the better the service. I believe they may have closed Black Gold Pools and changed the name. However, ownership is still the same so why would management, service, and communication be any different. Without a doubt managing multiple installation jobs (more than one) will always be a challenge for the Scooter. Lastly, I am very proud of how I conducted myself the two times I did talk to the Scooter the ex-lawyer. Not only did I catch him in a couple of lies but but he also hung up on me twice. Wow, what a professional in dealing with a customer.

1
★☆☆☆☆

These are some great reviews. There has definitely been a pattern installing pools in the OKC area and who knows maybe even in other states. We too had the same issues of no communication, memory loss, not showing up, not meeting deadlines (several times), and bad phone system. Scooter needs a very basic, elementary voice communicator (phone) since they can't figure out how to use the one in the office to return phone calls (except when they want their money). I felt sorry for the young lady in the office who had to take all the calls and I'm sure verbal abuse from customers who only wanted their pool completed since BGP had most of their money. If you wrote a positive review please tell us the details of your installation and how much you paid; especially how much you paid. My theory is the more you paid for your pool the better the service. I believe they may have closed Black Gold Pools and changed the name. However, ownership is still the same so why would management, service, and communication be any different. Without a doubt managing multiple installation jobs (more than one) will always be a challenge for the Scooter. Lastly, I am very proud of how I conducted myself the two times I did talk to the Scooter the ex-lawyer. Not only did I catch him in a couple of lies but but he also hung up on me twice. Wow, what a professional in dealing with a customer.

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I have reviewed the comments and want future buyers to know that they are now diamond pools. Scooter (John Hall) appears to have turned the business around. Scooter has two good workers that travel hours away from home daily to get this pool in. Almost every thing promised has happened so far. We are still working on ours, they have been diligent with their communication and have provided us with a quality product. I will let everyone know how it turns out, at this time say good bye to this Brian and hello to a new company.

4
★★★★☆

I have reviewed the comments and want future buyers to know that they are now diamond pools. Scooter (John Hall) appears to have turned the business around. Scooter has two good workers that travel hours away from home daily to get this pool in. Almost every thing promised has happened so far. We are still working on ours, they have been diligent with their communication and have provided us with a quality product. I will let everyone know how it turns out, at this time say good bye to this Brian and hello to a new company.

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It appears that this is a new listing for dba black gold pools, just under a different name. For a complete review of this company go to the Black Gold Pools reviews.

3
★★★☆☆

It appears that this is a new listing for dba black gold pools, just under a different name. For a complete review of this company go to the Black Gold Pools reviews.

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My husband and I bought a pool from Scooter in the late summer and I cannot tell you how happy we have been with it. I remember dealing with Scooter on most of the issues with the pool and I never even met Brian so I can't comment on him. I can tell you that Scooter was always very straightforward and accomodating and it seemed like he was willing to do whatever possible to make things work. I would just like to say that I know Scooter did exactly what he told me he would do and I would consider him a man of his word. My husband and father have been in construction most of their lives and we know how bad weather can affect work. I know how bad the weather was last spring and I am sure that is where most of the problems that I have ben reading stemmed from. Our pool took only a few weeks from start to finish and it went very smooth and we have not had one problem with the pool since it was installed. If we ever move and need another pool, there is no question we will have Scooter and his company install it.

5
★★★★★

My husband and I bought a pool from Scooter in the late summer and I cannot tell you how happy we have been with it. I remember dealing with Scooter on most of the issues with the pool and I never even met Brian so I can't comment on him. I can tell you that Scooter was always very straightforward and accomodating and it seemed like he was willing to do whatever possible to make things work. I would just like to say that I know Scooter did exactly what he told me he would do and I would consider him a man of his word. My husband and father have been in construction most of their lives and we know how bad weather can affect work. I know how bad the weather was last spring and I am sure that is where most of the problems that I have ben reading stemmed from. Our pool took only a few weeks from start to finish and it went very smooth and we have not had one problem with the pool since it was installed. If we ever move and need another pool, there is no question we will have Scooter and his company install it.

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0 out of 1 people found this review helpful.

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We now have a gorgeous pool and landscape that our family absolutely loves!!! I am a business woman and fully understood the process to completion. For my husband and I, the most difficult aspect to deal with was the back yard being in disarray for a longer period than expected (obviously due to weather), therefore I completely understand the frustration. However, I feel that common sense and simply patience kept our frustrations from becoming misguided anger. This has been, by far, the best investment we have ever made.

5
★★★★★

We now have a gorgeous pool and landscape that our family absolutely loves!!! I am a business woman and fully understood the process to completion. For my husband and I, the most difficult aspect to deal with was the back yard being in disarray for a longer period than expected (obviously due to weather), therefore I completely understand the frustration. However, I feel that common sense and simply patience kept our frustrations from becoming misguided anger. This has been, by far, the best investment we have ever made.

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0 out of 1 people found this review helpful.

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I ordered my pool in early spring and it took blackgold longer than normal to get it in. They told me it was because of the rain and that this spring was the 2nd wettest spring in 50 years. Even though it took them longer than normal, my pool looks awesome. My neighbor ordered a concrete pool almost a month after mine and theirs is still not done. I just got through reading the bashing of this company and I dont think its fair because of the weather. I know how hard they worked to try and get my pool done and everytime they came out to work on it, it rained. There 2 main employees know more about pools than any other company I talked to. If you are looking for a fiberglass pool, I would highly recommend this company.

5
★★★★★

I ordered my pool in early spring and it took blackgold longer than normal to get it in. They told me it was because of the rain and that this spring was the 2nd wettest spring in 50 years. Even though it took them longer than normal, my pool looks awesome. My neighbor ordered a concrete pool almost a month after mine and theirs is still not done. I just got through reading the bashing of this company and I dont think its fair because of the weather. I know how hard they worked to try and get my pool done and everytime they came out to work on it, it rained. There 2 main employees know more about pools than any other company I talked to. If you are looking for a fiberglass pool, I would highly recommend this company.

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0 out of 3 people found this review helpful.

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FINAL: Finished October 2008. Scooter has finished our pool and taken care of every problem that we had. We were left in the lurch about pool equipment mechanical operation. I ended up paying $50 to a local pool service to come over and explain how to work everything. I believe that Scooter will do a good job on future pools. My truthful concern (and I would tell this to Scooter) is that it is virtually impossible to effectively install a pool when all of your workers live 2 hours from the job site.

UPDATE: Sept 18, 2008 New ownership (Scooter Hall) has been in contact with me regularly since I posted my review. Bryan Beene is out of the picture completely which is very, very good. Some of the work has been done since my last post. We are still not complete but I am getting regular communication. We have been promised to have our pool completed by Sept 26. I will update upon completion.

ORIGINAL POST: We started with Black Gold in March 08. It is now September 08 and our pool is not finished. What a nightmare. Bryan Beene is the worst businessman possibly in the country. They RARELY answer the phone and NEVER return calls. I would never do business with Bryan Beene.

2
★★☆☆☆

FINAL: Finished October 2008. Scooter has finished our pool and taken care of every problem that we had. We were left in the lurch about pool equipment mechanical operation. I ended up paying $50 to a local pool service to come over and explain how to work everything. I believe that Scooter will do a good job on future pools. My truthful concern (and I would tell this to Scooter) is that it is virtually impossible to effectively install a pool when all of your workers live 2 hours from the job site.

UPDATE: Sept 18, 2008 New ownership (Scooter Hall) has been in contact with me regularly since I posted my review. Bryan Beene is out of the picture completely which is very, very good. Some of the work has been done since my last post. We are still not complete but I am getting regular communication. We have been promised to have our pool completed by Sept 26. I will update upon completion.

ORIGINAL POST: We started with Black Gold in March 08. It is now September 08 and our pool is not finished. What a nightmare. Bryan Beene is the worst businessman possibly in the country. They RARELY answer the phone and NEVER return calls. I would never do business with Bryan Beene.

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2 out of 3 people found this review helpful.

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Scooter has now stepped up and corrected all of our issues with our pool. I can only assume that this is because Brian is no longer with the company. Our complaints about the length of time were not "misguided" as someone mentioned. I too was a contractor for many years and there was plenty of time to get us completed even with the weather issues. HOWEVER--when someone steps up and makes the effort to right a wrong then that needs to be said also. I respect Scooter for getting things straightened out with this company. We are now satisfied and would recommend this company as long as Scooter is the one dealt with.

Be prepared for it to take a LONG time to get the pool done enough to use. Ours was started in August ??07 and finished enough to use in May, ??08. Promises are almost NEVER kept and when it gets close to the end it is almost impossible to get them to come and finish. I even held part of their money and I guess they just decided to forget it so they wouldn??t have to come back.
They left grout on the bottom of the pool from installing the coping and when they finally came back to get it off it left stains under where the grout was stuck. They then told me that the stains were not their responsibility. Then they agreed to come out and try to get the stains off but didn??t show up when promised.
This is just a sampling of the problems we had to deal with-not enough room or time to go through them all. We like the fiberglass but would not recommend this company.

3
★★★☆☆

Scooter has now stepped up and corrected all of our issues with our pool. I can only assume that this is because Brian is no longer with the company. Our complaints about the length of time were not "misguided" as someone mentioned. I too was a contractor for many years and there was plenty of time to get us completed even with the weather issues. HOWEVER--when someone steps up and makes the effort to right a wrong then that needs to be said also. I respect Scooter for getting things straightened out with this company. We are now satisfied and would recommend this company as long as Scooter is the one dealt with.

Be prepared for it to take a LONG time to get the pool done enough to use. Ours was started in August ??07 and finished enough to use in May, ??08. Promises are almost NEVER kept and when it gets close to the end it is almost impossible to get them to come and finish. I even held part of their money and I guess they just decided to forget it so they wouldn??t have to come back.
They left grout on the bottom of the pool from installing the coping and when they finally came back to get it off it left stains under where the grout was stuck. They then told me that the stains were not their responsibility. Then they agreed to come out and try to get the stains off but didn??t show up when promised.
This is just a sampling of the problems we had to deal with-not enough room or time to go through them all. We like the fiberglass but would not recommend this company.

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3 out of 4 people found this review helpful.

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My experience with Black Gold Pools was a nightmare. There is not enough space to go into details, but my pool also took months to install. They installed a pool with a chip in it and they won't fix it. The only time this company has EVER called me is when they called to remind me to have a cashiers check...once before they came to dig the hole, once when they brought the pool out and the final check when they completed the job. They had the concrete guy come out 3 times to clean the pool - why concrete guy, I'm not sure...but the pool never got cleaned, and they accused me of throwing dirt in the pool. These are the most unprofessional, rude people I have ever dealt with.
I too checked this company out with the BBB. I also filed a complaint...Black Gold Pools now has the UNSATISFACTORY rating that they deserve.
I absolutely DO NOT RECOMMEND this company.

1
★☆☆☆☆

My experience with Black Gold Pools was a nightmare. There is not enough space to go into details, but my pool also took months to install. They installed a pool with a chip in it and they won't fix it. The only time this company has EVER called me is when they called to remind me to have a cashiers check...once before they came to dig the hole, once when they brought the pool out and the final check when they completed the job. They had the concrete guy come out 3 times to clean the pool - why concrete guy, I'm not sure...but the pool never got cleaned, and they accused me of throwing dirt in the pool. These are the most unprofessional, rude people I have ever dealt with.
I too checked this company out with the BBB. I also filed a complaint...Black Gold Pools now has the UNSATISFACTORY rating that they deserve.
I absolutely DO NOT RECOMMEND this company.

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3 out of 4 people found this review helpful.

.

Yes that is about how long this pool is going to take. Right now it's almost May. They put our pool in around Christmas!!! I don't think it really takes 2 weeks but, we are about 200 miles away. They seem to have a hard time getting here. I know they have finished lots of jobs since they started mine. The pool looked fine when they put it in . Now it's looking like a pond. Overbooked? Under-organized? Maybe just a lack of want to on jobs far from home.

2
★★☆☆☆

Yes that is about how long this pool is going to take. Right now it's almost May. They put our pool in around Christmas!!! I don't think it really takes 2 weeks but, we are about 200 miles away. They seem to have a hard time getting here. I know they have finished lots of jobs since they started mine. The pool looked fine when they put it in . Now it's looking like a pond. Overbooked? Under-organized? Maybe just a lack of want to on jobs far from home.

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1 out of 2 people found this review helpful.

 

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