Comfort Experts, Inc.

★★★☆☆
  • 2112 W Vickery Blvd

    Fort Worth, TX 76102

    Map & Directions
  • 940-383-0317

Home & Garden

Home & Garden
More choices in Fort Worth:
Resultset_next

R.S. Motors & Locksmith

2300 E Rosedale St Fort Worth, TX

Resultset_next

Steve Hatcher Plumbing & Drain LLC

7510 Pebble Drive Fort Worth, TX

2.5 4
Hi! Sign in to let us know how Comfort Experts, Inc. was?
Write a Review
.

I had this company out. There w/o a doubt the most unethical company I have ever run across. They promised multiple guarantees and failed to deliver. I know now I am not alone in my experience with them. They have a F rating with the BBB. They have multiple complaints w/ Texas Department of Licensing. Please note, all most all positive reviews listed for them are submitted by Service Magic. This is a hired firm that advertises for them. Beware. Many have been burned.

1
★☆☆☆☆

I had this company out. There w/o a doubt the most unethical company I have ever run across. They promised multiple guarantees and failed to deliver. I know now I am not alone in my experience with them. They have a F rating with the BBB. They have multiple complaints w/ Texas Department of Licensing. Please note, all most all positive reviews listed for them are submitted by Service Magic. This is a hired firm that advertises for them. Beware. Many have been burned.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Comfort Experts settled with me to avoid losing their license from Texas Dept of Registration and Licensing. They admitted to committing fraud (have it recorded on my home video system alarm system from Mr. Hobson himself). Hobson (d/b/a Comfort Experts) claim they have vastly more satisfied customers than complaints, but I think there is a problem with a company that is proud that at any time there are constantly a few hundred complaints with the BBB that are unresolved --- notice that Hobson never advertises any great numbers of repeat customers. After complaining to the BBB, State Atty General, and the Texas Dept of Registration and Licensing, they finally settled with me out of court for violating many enumerated items in the Texas Deceptive Trade Practices Act. Watch out for them replacing with inferior parts that are not recommended by manufacturer (not OEM) that then locks you into only their company to change out the part for free because the part is no longer a warranty EOM part. Hobson claims to do warranty work, but the manufacturer never had record of the two times that Hobson supposedly performed warranty work (I had another HVAC company checked the records of my unit by serial number.) Also, Hobson charges a flat fee structure that includes the price of the parts regardless if the parts are free under warranty. Their "fixed right or it's free" guarantee is useless because if they find nothing wrong on the free tuneup visit, they will recommend upgrades required to keep your unit qualifying for their guarantee. Their subcontracted technicians only get paid if they can sell or repair something. Because I did not add any upgrades to my system, the technician filled in and circled on the bill that my system no longer qualifies for the guarantee when 3 months prior my system qualified for their guarantee as is.

1
★☆☆☆☆

Comfort Experts settled with me to avoid losing their license from Texas Dept of Registration and Licensing. They admitted to committing fraud (have it recorded on my home video system alarm system from Mr. Hobson himself). Hobson (d/b/a Comfort Experts) claim they have vastly more satisfied customers than complaints, but I think there is a problem with a company that is proud that at any time there are constantly a few hundred complaints with the BBB that are unresolved --- notice that Hobson never advertises any great numbers of repeat customers. After complaining to the BBB, State Atty General, and the Texas Dept of Registration and Licensing, they finally settled with me out of court for violating many enumerated items in the Texas Deceptive Trade Practices Act. Watch out for them replacing with inferior parts that are not recommended by manufacturer (not OEM) that then locks you into only their company to change out the part for free because the part is no longer a warranty EOM part. Hobson claims to do warranty work, but the manufacturer never had record of the two times that Hobson supposedly performed warranty work (I had another HVAC company checked the records of my unit by serial number.) Also, Hobson charges a flat fee structure that includes the price of the parts regardless if the parts are free under warranty. Their "fixed right or it's free" guarantee is useless because if they find nothing wrong on the free tuneup visit, they will recommend upgrades required to keep your unit qualifying for their guarantee. Their subcontracted technicians only get paid if they can sell or repair something. Because I did not add any upgrades to my system, the technician filled in and circled on the bill that my system no longer qualifies for the guarantee when 3 months prior my system qualified for their guarantee as is.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had Hobson's replace my ac and heating system this year and am glad I didn't listen to all the kooks on the net. Superb job from these guys. Couldn't be happier unless they gave it to me for free.

5
★★★★★

I had Hobson's replace my ac and heating system this year and am glad I didn't listen to all the kooks on the net. Superb job from these guys. Couldn't be happier unless they gave it to me for free.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We actually used Comfort Experts to replace our entire heating and air system a few years ago. They did take the time to measure and analyize what we needed for our home. They do have a guarantee. We have not gotten to the level they guaranteed but they are still working on it. I can say that I am glad they are still coming out and trying to make it work as expected. Most companies would have not responded by now. We have had several conversations and personal visit from B. Hobson. They are worth the try.

3
★★★☆☆

We actually used Comfort Experts to replace our entire heating and air system a few years ago. They did take the time to measure and analyize what we needed for our home. They do have a guarantee. We have not gotten to the level they guaranteed but they are still working on it. I can say that I am glad they are still coming out and trying to make it work as expected. Most companies would have not responded by now. We have had several conversations and personal visit from B. Hobson. They are worth the try.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Comfort Experts, Inc., leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review