Express Flooring

★★★☆☆
We provide carpet, tile, laminate, hardwood, vinyl installation and carpet, tile and grout, upholstery, pet stain removal, stone and travertine, and rug cleaning services.
33.4482 -112.148
Map and Directions to Express Flooring

877-358-8101

4110 West Washington Street #100

Phoenix, AZ

85009

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About Express Flooring

Categories
  • Stone Contractors
  • Carpet Layers
  • Vinyl Layers
  • Tile Contractors
  • Floor Coverings
  • Commercial Flooring
  • Slip Resistant Flooring
Details
  • Laminate Floors
Hours
Monday: 12:00 AM - 12:00 PM
Tuesday: 12:00 AM - 12:00 PM
Wednesday: 12:00 AM - 12:00 PM
Thursday: 12:00 AM - 12:00 PM
Friday: 12:00 AM - 12:00 PM
Saturday: 12:00 AM - 12:00 PM
Sunday: 12:00 AM - 12:00 PM
3.0 33
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Reviews 1 - 33 of 33.
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I had a terrible experience with Express Flooring. The crew arrived on a Saturday late and without enough supplies to complete my job in one day as planned which caused me to have to take time off work. I was trying trying avoid this by having a Saturday installation. On top of that, it has been two weeks and they did not have my baseboards to install as planned and they have yet to process my refund for what I paid for them. I called the office several times to work the issue out and I was given the run around. This company's customer service is none existent! Beware!

1
★☆☆☆☆

I had a terrible experience with Express Flooring. The crew arrived on a Saturday late and without enough supplies to complete my job in one day as planned which caused me to have to take time off work. I was trying trying avoid this by having a Saturday installation. On top of that, it has been two weeks and they did not have my baseboards to install as planned and they have yet to process my refund for what I paid for them. I called the office several times to work the issue out and I was given the run around. This company's customer service is none existent! Beware!

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I was totally not prepared for this company. Over the phone i was given an estimate of approximately 45.00 per room and when he arrived i was told that it would cost me 299.00. He wrote up his report as if my carpet was heavily soiled with many permanent stains. my carpet is only a year old, we have no pets, and has small spots around the table. After debating both the price and the condition of the carpet he agreed to do it for only 198.00. When he was done i had wet carpet and the same dirty spots that i started with. after he left i went to the store and picked up a can of Resolve and the spots came right up. As if i wasn't upset enough...they used my water and my electricity to do the job. the machine was using so much energy that it caused my breaker to go out about 5-6 times. I would not recommend them to anyone!

1
★☆☆☆☆

I was totally not prepared for this company. Over the phone i was given an estimate of approximately 45.00 per room and when he arrived i was told that it would cost me 299.00. He wrote up his report as if my carpet was heavily soiled with many permanent stains. my carpet is only a year old, we have no pets, and has small spots around the table. After debating both the price and the condition of the carpet he agreed to do it for only 198.00. When he was done i had wet carpet and the same dirty spots that i started with. after he left i went to the store and picked up a can of Resolve and the spots came right up. As if i wasn't upset enough...they used my water and my electricity to do the job. the machine was using so much energy that it caused my breaker to go out about 5-6 times. I would not recommend them to anyone!

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Extra Time and Hassle One guy runs the place and when he is not available, the customer service and quality of work suffers. As a result the job took several weeks longer to complete, and required many phone calls (initiated by myself) and re-dos before I was satisfied. In the end, the floors do look nice, but it was significantly more hassle and time than I anticipated.

1
★☆☆☆☆

Extra Time and Hassle One guy runs the place and when he is not available, the customer service and quality of work suffers. As a result the job took several weeks longer to complete, and required many phone calls (initiated by myself) and re-dos before I was satisfied. In the end, the floors do look nice, but it was significantly more hassle and time than I anticipated.

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Extra Time and Hassle One guy runs the place and when he is not available, the customer service and quality of work suffers. As a result the job took several weeks longer to complete, and required many phone calls (initiated by myself) and re-dos before I was satisfied. In the end, the floors do look nice, but it was significantly more hassle and time than I anticipated.

1
★☆☆☆☆

Extra Time and Hassle One guy runs the place and when he is not available, the customer service and quality of work suffers. As a result the job took several weeks longer to complete, and required many phone calls (initiated by myself) and re-dos before I was satisfied. In the end, the floors do look nice, but it was significantly more hassle and time than I anticipated.

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The name says it all. If you're trying to find junk furniture, come here. Junk furniture, refurbished accessories. Owner cannot even speak English. Over-priced.

1
★☆☆☆☆

The name says it all. If you're trying to find junk furniture, come here. Junk furniture, refurbished accessories. Owner cannot even speak English. Over-priced.

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Crappy Service I looked for someone to help me find the right kind of wood and found no one. Then after I found a piece that would probably work. I went back to the cutting saw. And pushed the button for help. Waited 5 min and no one came so I pushed it again and again and again waiting 5 min every time and no one ever came. I then was told by my son the 4 employees were in the front of the store doing absolutely nothing so I set my board down and left and the 4 people never even asked me if I needed any help as I walked past they just kept talking like it was lunch

1
★☆☆☆☆

Crappy Service I looked for someone to help me find the right kind of wood and found no one. Then after I found a piece that would probably work. I went back to the cutting saw. And pushed the button for help. Waited 5 min and no one came so I pushed it again and again and again waiting 5 min every time and no one ever came. I then was told by my son the 4 employees were in the front of the store doing absolutely nothing so I set my board down and left and the 4 people never even asked me if I needed any help as I walked past they just kept talking like it was lunch

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Nobody is ever here. Go to Lowe's I came into this branch needing to buy the equipment to build a deck. After looking for someone to help for 30 mins I actually called them from my cell and was told that someone would come by. Another 20 minutes and nobody shows up. Finally someone shows up. AS I'M LEAVING, and tells me that they need to go get someone else to help me out. his place is a joke. Shop at Lowe's instead. I was ready to spend about $1500 with them. Right now I'm glad I didn't.

1
★☆☆☆☆

Nobody is ever here. Go to Lowe's I came into this branch needing to buy the equipment to build a deck. After looking for someone to help for 30 mins I actually called them from my cell and was told that someone would come by. Another 20 minutes and nobody shows up. Finally someone shows up. AS I'M LEAVING, and tells me that they need to go get someone else to help me out. his place is a joke. Shop at Lowe's instead. I was ready to spend about $1500 with them. Right now I'm glad I didn't.

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I personally have a lot of experience using different carpet flooring companies. I found unique designs at Express Flooring. I have installed carpet flooring in 10 buildings and I have no complaints. This company always impresses me. I am highly recommending Express Flooring for all office buildings.

5
★★★★★

I personally have a lot of experience using different carpet flooring companies. I found unique designs at Express Flooring. I have installed carpet flooring in 10 buildings and I have no complaints. This company always impresses me. I am highly recommending Express Flooring for all office buildings.

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WORST COMPANY EVER!! Andy the sales rep came to my home...rude..rude..rude and tried pressure sale us. The installer came to put our carpet in and scratched our walls and ruined the side of our couch. Andy the sales guy ripped us off by over measuring our carpets and we paid for enough carpet to install in another entire room. We called many, many, many times to speak with a manager about these issues and to be refunded for all this extra carpet they charged us for but a manager would never speak to us and had customer service blow us off. They are very shady in there work. I would ask the customer service the name of the manager and they would not disclose the information to me, actually refused and told me I could look it up on line or ask the manager who they are when he/she calls me( which never happened) Although management wouldn't speak to me but customer service said its there carpet and they wanted it. I requested the rooms to be remeasured and repriced to see what the price difference would be but for some reason they don't want to send one of there reps back to measure because they already ripped us off. The next day I got a knock at my door with a guy standing there wanting to take the extra carpet with no clue what remeasuring or going over cost and my issues with the scratched walls or ruined couch. Are you serious you want me to give you carpet that I paid for!!!! I sent him away and then called management again which I'm not allowed to talk to or get a name of and they wouldn't talk to me once again. I reported them to the BBB then a manager called and basically said we're crazy and they want the carpet the manager agrred to remeaseure and go over the cost and determine the overage and call us back once this is done. Again we get a knock at the door with another worker with no clue of the issue and takes the carpet. I had him measure it in front of me and waited for a follow up form the manager and once again nothing. Now they have the carpet and the Manager I believe Jerry if he really is a maneger won't call and customer service blows us off. BUYER BEWARE!!! this company will overcharge and rip you off then ignore you and refuse to make things right. I also had issues with billing. We gave them our one bank card for the deposit and told them to charge another card with the final payment. We told them 3 times the day before they charged it and they didn't listen. They charged the wrong card, over drafting us and tied up our account for a week and not remorse from the company at all. DON'T USE THIS COMPANY!! ITS NOT WORTH THE LOSS YOU'LL TAKE!!! I wish there was a law suit for the poor establishment because I'd love to see them go under. I hate that horrible people steal money of people and get by with it.. and never want to make things right!! Don't be sucked in by there website and false advertisement.

1
★☆☆☆☆

WORST COMPANY EVER!! Andy the sales rep came to my home...rude..rude..rude and tried pressure sale us. The installer came to put our carpet in and scratched our walls and ruined the side of our couch. Andy the sales guy ripped us off by over measuring our carpets and we paid for enough carpet to install in another entire room. We called many, many, many times to speak with a manager about these issues and to be refunded for all this extra carpet they charged us for but a manager would never speak to us and had customer service blow us off. They are very shady in there work. I would ask the customer service the name of the manager and they would not disclose the information to me, actually refused and told me I could look it up on line or ask the manager who they are when he/she calls me( which never happened) Although management wouldn't speak to me but customer service said its there carpet and they wanted it. I requested the rooms to be remeasured and repriced to see what the price difference would be but for some reason they don't want to send one of there reps back to measure because they already ripped us off. The next day I got a knock at my door with a guy standing there wanting to take the extra carpet with no clue what remeasuring or going over cost and my issues with the scratched walls or ruined couch. Are you serious you want me to give you carpet that I paid for!!!! I sent him away and then called management again which I'm not allowed to talk to or get a name of and they wouldn't talk to me once again. I reported them to the BBB then a manager called and basically said we're crazy and they want the carpet the manager agrred to remeaseure and go over the cost and determine the overage and call us back once this is done. Again we get a knock at the door with another worker with no clue of the issue and takes the carpet. I had him measure it in front of me and waited for a follow up form the manager and once again nothing. Now they have the carpet and the Manager I believe Jerry if he really is a maneger won't call and customer service blows us off. BUYER BEWARE!!! this company will overcharge and rip you off then ignore you and refuse to make things right. I also had issues with billing. We gave them our one bank card for the deposit and told them to charge another card with the final payment. We told them 3 times the day before they charged it and they didn't listen. They charged the wrong card, over drafting us and tied up our account for a week and not remorse from the company at all. DON'T USE THIS COMPANY!! ITS NOT WORTH THE LOSS YOU'LL TAKE!!! I wish there was a law suit for the poor establishment because I'd love to see them go under. I hate that horrible people steal money of people and get by with it.. and never want to make things right!! Don't be sucked in by there website and false advertisement.

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I found Express Flooring to be very reliable throughout our Bamboo Flooring project. They completed about 650 square feet of new bamboo flooring in 2 rooms. EHS showed up on time and completed their work with skill and professionalism. They took away all of my stress. The crew was friendly and easy to work with and very responsive to my concerns. I would highly recommend Express again and again.

5
★★★★★

I found Express Flooring to be very reliable throughout our Bamboo Flooring project. They completed about 650 square feet of new bamboo flooring in 2 rooms. EHS showed up on time and completed their work with skill and professionalism. They took away all of my stress. The crew was friendly and easy to work with and very responsive to my concerns. I would highly recommend Express again and again.

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My friend told me about express home services company and that it is the best company for my floors and it was a fantastic advice . Jason V. And his teams were fantastic to work with. They installed my new laminate floors so fast and the work was completed on budget and ahead of schedule

5
★★★★★

My friend told me about express home services company and that it is the best company for my floors and it was a fantastic advice . Jason V. And his teams were fantastic to work with. They installed my new laminate floors so fast and the work was completed on budget and ahead of schedule

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Thank you Express Flooring a wonderful job, tremendous service, & incredible cost savings! I hope that others choose to give Express the opportunity? I can assure anyone who reads this that it would be in their best interest and they would be doing themselves a favor by purchasing from Express Flooring

5
★★★★★

Thank you Express Flooring a wonderful job, tremendous service, & incredible cost savings! I hope that others choose to give Express the opportunity? I can assure anyone who reads this that it would be in their best interest and they would be doing themselves a favor by purchasing from Express Flooring

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Express flooring is very fast, they do great work, and they gave me the best deal every time.I am a real estate broker. I've used them on 5 houses so far and they've been amazing every single time and they have good prices and styles and materials. I am exceptionally happy with Express flooring.

5
★★★★★

Express flooring is very fast, they do great work, and they gave me the best deal every time.I am a real estate broker. I've used them on 5 houses so far and they've been amazing every single time and they have good prices and styles and materials. I am exceptionally happy with Express flooring.

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If you are looking for installing carpet floors, make sure to stop by here and talk to Express flooring!!!! An excellent selection of carpet and they have some of the best installers.
He was very helpful and a professional, not pushy, gave room pictures for you to look around and decide, informative and polite. Thank you Express flooring. You were very refreshing!

5
★★★★★

If you are looking for installing carpet floors, make sure to stop by here and talk to Express flooring!!!! An excellent selection of carpet and they have some of the best installers.
He was very helpful and a professional, not pushy, gave room pictures for you to look around and decide, informative and polite. Thank you Express flooring. You were very refreshing!

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Express Flooring??s crew refinished all of the wood floors in my home in 2010 and did a fabulous job.

They knew more about wood floors than any other contractor that I spoke with.

They also laid a new floor in a room that was previously carpeted and it came out beautifully as well.

I highly recommend them.

4
★★★★☆

Express Flooring??s crew refinished all of the wood floors in my home in 2010 and did a fabulous job.

They knew more about wood floors than any other contractor that I spoke with.

They also laid a new floor in a room that was previously carpeted and it came out beautifully as well.

I highly recommend them.

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Express Flooring is the best flooring company. The floors are gorgeous, and the workmanship was exceptional. We've received so many compliments, and we love our floors! When we need flooring or carpeting again, we will surely call Express. You should too!

4
★★★★☆

Express Flooring is the best flooring company. The floors are gorgeous, and the workmanship was exceptional. We've received so many compliments, and we love our floors! When we need flooring or carpeting again, we will surely call Express. You should too!

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My wife and I recently bought a condo and the hardwood floor looked pretty bad and we need some help. For this I called Express Home Services, I found them professional in every way. The guy John is awesome, he is very dependable. You can get hold of him very easily when you need to contact him.
For our first consultation, he took time for us and came to see our condo. He gave us very useful advice and friendly quote!

The most important part - the quality of his work is excellent. He cares about the customer's need first. You will never be disappointed

5
★★★★★

My wife and I recently bought a condo and the hardwood floor looked pretty bad and we need some help. For this I called Express Home Services, I found them professional in every way. The guy John is awesome, he is very dependable. You can get hold of him very easily when you need to contact him.
For our first consultation, he took time for us and came to see our condo. He gave us very useful advice and friendly quote!

The most important part - the quality of his work is excellent. He cares about the customer's need first. You will never be disappointed

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Express Flooring is quick and professional. Our consultant was very patient in going over our questions and was willing to give opinions and options based on what we were looking for.

In the end we picked out a great looking floor that should last for many years to come. The pricing was good, and the installer they sent out to our home was a floor installing machine.

He was able to pound through the job by himself and still finish a bit ahead of schedule.
Thanks Express flooring.

4
★★★★☆

Express Flooring is quick and professional. Our consultant was very patient in going over our questions and was willing to give opinions and options based on what we were looking for.

In the end we picked out a great looking floor that should last for many years to come. The pricing was good, and the installer they sent out to our home was a floor installing machine.

He was able to pound through the job by himself and still finish a bit ahead of schedule.
Thanks Express flooring.

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Thank you all at Express Flooring. Just to let you know my family appreciates your hard work.
You provided us with the best quality work and made my new house beautiful as possible.
Now my house looks wonderful and I really the difference. Our home is our sanctuary and it provides us with much pleasure.
It is our favorite place to be. With your guidance, you have made this happen sooner than later.

4
★★★★☆

Thank you all at Express Flooring. Just to let you know my family appreciates your hard work.
You provided us with the best quality work and made my new house beautiful as possible.
Now my house looks wonderful and I really the difference. Our home is our sanctuary and it provides us with much pleasure.
It is our favorite place to be. With your guidance, you have made this happen sooner than later.

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I have spent a lot of money at Express Flooring. Every time I go there it's fairly easy to find someone to help me.

The employees there are very knowledgeable and, for the most part, friendly.

I have never had any trouble discussing any items in their work .I did have a lot of trouble with installation of a hardwood floors in my house.
But that was solved by them and they did make good work on my house.

I will continue work with Express Flooring and will recommend it to everyone.

4
★★★★☆

I have spent a lot of money at Express Flooring. Every time I go there it's fairly easy to find someone to help me.

The employees there are very knowledgeable and, for the most part, friendly.

I have never had any trouble discussing any items in their work .I did have a lot of trouble with installation of a hardwood floors in my house.
But that was solved by them and they did make good work on my house.

I will continue work with Express Flooring and will recommend it to everyone.

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From the estimate through completion, we could not have been more pleased with Jason and his installers. Faced with a difficult challenge around our fireplace, they came up with a great solution that looks perfect. They were true to their word that the job would be completed in one day and left nothing behind. We highly recommend Express Flooring and love our new floor.

Thanks!

5
★★★★★

From the estimate through completion, we could not have been more pleased with Jason and his installers. Faced with a difficult challenge around our fireplace, they came up with a great solution that looks perfect. They were true to their word that the job would be completed in one day and left nothing behind. We highly recommend Express Flooring and love our new floor.

Thanks!

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I hired Express Flooring to refinish my hardwood floors which was under the carpet. The quality of work that Floor Pros provided was exceptional. One of the rooms in the house had water damage that I didn't know about. They called me immediately and gave me a few options. They also went out of their way to come back to finish the job after i painted the risers. Their service and quality of work was beyond what i expected!

5
★★★★★

I hired Express Flooring to refinish my hardwood floors which was under the carpet. The quality of work that Floor Pros provided was exceptional. One of the rooms in the house had water damage that I didn't know about. They called me immediately and gave me a few options. They also went out of their way to come back to finish the job after i painted the risers. Their service and quality of work was beyond what i expected!

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First Rate Five Star Quality Service. Jason came to the house punctually. Serviced my dull, dried out hardwood floors until they were shining like glass. He does the work himself. Could not be more pleased with his service, and, I have already scheduled him for seasonal visits to maintain my floors throughout the rest of the year. Great Job. I highly recommend

5
★★★★★

First Rate Five Star Quality Service. Jason came to the house punctually. Serviced my dull, dried out hardwood floors until they were shining like glass. He does the work himself. Could not be more pleased with his service, and, I have already scheduled him for seasonal visits to maintain my floors throughout the rest of the year. Great Job. I highly recommend

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This company does exactly what they promise, on schedule and budget. Very good pricing and most helpful with assisting wood selection and suppliers. A pleasure doing business with Mike, Jason and David.

5
★★★★★

This company does exactly what they promise, on schedule and budget. Very good pricing and most helpful with assisting wood selection and suppliers. A pleasure doing business with Mike, Jason and David.

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I highly recommended Express Flooring . After finishing their work in our home, we were left with a totally different look and fell which we love. Our floors look amazing. Don't waste your time with other contractors. Just call Jason v. I will post pictures of our job and I think it will WOW you. I felt that the pricing was very reasonable, the crew was professional and skilled, and the quality of the job was Excellent. I would call this company again for any of my flooring needs. I would highly recommend Express and I give them 6 stars not only 5.

5
★★★★★

I highly recommended Express Flooring . After finishing their work in our home, we were left with a totally different look and fell which we love. Our floors look amazing. Don't waste your time with other contractors. Just call Jason v. I will post pictures of our job and I think it will WOW you. I felt that the pricing was very reasonable, the crew was professional and skilled, and the quality of the job was Excellent. I would call this company again for any of my flooring needs. I would highly recommend Express and I give them 6 stars not only 5.

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We saw all the positive reviews on insiderpages about Express Flooring, so we decided to hire them. My husband and I decided to call Express Home Services for an estimate for new carpet & hardwood flooring. Jason??s team came over, took measurements, and gave us a written estimate on time. They also offered us a payment plan which includes several financing options to fit any budget.

5
★★★★★

We saw all the positive reviews on insiderpages about Express Flooring, so we decided to hire them. My husband and I decided to call Express Home Services for an estimate for new carpet & hardwood flooring. Jason??s team came over, took measurements, and gave us a written estimate on time. They also offered us a payment plan which includes several financing options to fit any budget.

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1 out of 1 people found this review helpful.

.

The Express Flooring was affordable from this Phoenix floor coverings company compared to others. They were very friendly and professional people to deal with, I highly recommend them

5
★★★★★

The Express Flooring was affordable from this Phoenix floor coverings company compared to others. They were very friendly and professional people to deal with, I highly recommend them

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1 out of 1 people found this review helpful.

.

Express Flooring is a fantastic company .Jason V gave us an estimate to install the new carpet floors. We liked him immediately and felt comfortable with his services. He recommended things that we hadn't even considered. His crew was professional and did an excellent job. They were also very fast yet thorough. After finishing their work in time Jason V came out to personally inspect them and to make sure the floors matched perfectly. We are thrilled with the outcome and would definitely use Express Flooring again!

5
★★★★★

Express Flooring is a fantastic company .Jason V gave us an estimate to install the new carpet floors. We liked him immediately and felt comfortable with his services. He recommended things that we hadn't even considered. His crew was professional and did an excellent job. They were also very fast yet thorough. After finishing their work in time Jason V came out to personally inspect them and to make sure the floors matched perfectly. We are thrilled with the outcome and would definitely use Express Flooring again!

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1 out of 1 people found this review helpful.

.

We've had our floors put in over a week ago, and I have to say we are very happy with the service.

They were very prompt, professional, informative, and friendly. They were full of advice on how to care for the floors moving forward. There bid was not the cheapest, but was very close (we had about a half dozen bids, some MUCH more expensive), and we had more confidence on them than any of the other companies.

Hopefully I won't need to redo these floors (or move) in quite awhile, but if I do, I know that these are the guys I am calling

5
★★★★★

We've had our floors put in over a week ago, and I have to say we are very happy with the service.

They were very prompt, professional, informative, and friendly. They were full of advice on how to care for the floors moving forward. There bid was not the cheapest, but was very close (we had about a half dozen bids, some MUCH more expensive), and we had more confidence on them than any of the other companies.

Hopefully I won't need to redo these floors (or move) in quite awhile, but if I do, I know that these are the guys I am calling

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0 out of 1 people found this review helpful.

.

Asked the salesman to hold my deposit 1 day so I could transfer funds, he didnt resulting in an overdraft fee. Said he would reimburse me, never happened. Way overpriced, wish we wouldnt have went with the pressure of lifetime warranty only valid if sign with them on initial visit.
Shocked at how dirty the floors were left in after completion of job. Never got the care instructions or floor cleaner/mop promised by salesman after job was done. Told the baseboards would be even/level and some are not. Alot of promises, high priced, DO NOT USE! Plenty of other reliable companies to use and need the business.

2
★★☆☆☆

Asked the salesman to hold my deposit 1 day so I could transfer funds, he didnt resulting in an overdraft fee. Said he would reimburse me, never happened. Way overpriced, wish we wouldnt have went with the pressure of lifetime warranty only valid if sign with them on initial visit.
Shocked at how dirty the floors were left in after completion of job. Never got the care instructions or floor cleaner/mop promised by salesman after job was done. Told the baseboards would be even/level and some are not. Alot of promises, high priced, DO NOT USE! Plenty of other reliable companies to use and need the business.

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1 out of 1 people found this review helpful.

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I have had this company in my house. They are not what they claim to be. They will do or say whatever they have to to get you to sign a contract with them. After that your on your own. I had carpet installers show up to my house who barely spoke a lick of english. It is my belief that they were not even legal. But that takes second seat to the fact that Express over charged me by thousands on my carpet and didn't even deliver the carpet that I had picked out. The only thing that got them even remotely interested in making it right is when i went to the ROC. After I post this I'm sure A few good reviews will follow. It is my belief that they have someone within there company who responds to derogatory reviews. Don't believe the good reviews. THIS IS NOT A GOOD COMPANY TO DO BUSINESS WITH.

1
★☆☆☆☆

I have had this company in my house. They are not what they claim to be. They will do or say whatever they have to to get you to sign a contract with them. After that your on your own. I had carpet installers show up to my house who barely spoke a lick of english. It is my belief that they were not even legal. But that takes second seat to the fact that Express over charged me by thousands on my carpet and didn't even deliver the carpet that I had picked out. The only thing that got them even remotely interested in making it right is when i went to the ROC. After I post this I'm sure A few good reviews will follow. It is my belief that they have someone within there company who responds to derogatory reviews. Don't believe the good reviews. THIS IS NOT A GOOD COMPANY TO DO BUSINESS WITH.

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1 out of 3 people found this review helpful.

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The installers arrived on schedule and within a short time we knew we were in excellent hands. At all times they were polite, professional, friendly and concerned about our needs. Because I have a home office, we all worked around each other, and we did it in good spirit and with pleasure. It is never easy having your house torn up and then put back together, but we could not hav asked for a better installation crew. We even received numerous calls from the customer service department to make sure everything was OK.

5
★★★★★

The installers arrived on schedule and within a short time we knew we were in excellent hands. At all times they were polite, professional, friendly and concerned about our needs. Because I have a home office, we all worked around each other, and we did it in good spirit and with pleasure. It is never easy having your house torn up and then put back together, but we could not hav asked for a better installation crew. We even received numerous calls from the customer service department to make sure everything was OK.

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1 out of 7 people found this review helpful.

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It took this business almost three months to get a small bathroom tiled is satisfactory. A total of 28 tiles and I had to fight them every step of the way. It wasn't until after I filed a complaint with the Registrar of Contractors that they corrected the problems and finished the job. The first joker they sent didn't have enough tiles to complete the job. He laid 26 tiles and left. My calls were unanswered until I filed a complaint with the BBB and then they sent out another joker who brought a larger size tile and didn't even cut it to fit. His answer was that's what they gave me to do the job with. My calls again went unanswered until I filed a complaint with the ROC. The job was paid for upfront. They are screwing people over right and left. They only complaints they will do anything about are the ones filed with the Registrar of Contractors. On November 15, 2007 this company's accreditation/membership in the BBB was revoked due to a failure to eliminate the underlying cause of complaints and a failure to support the principles and purposes of the BBB by engaging in activity that reflects unfavorably on the Bureau and its members. The BBB processed a total of 226 complaints about this company in the last 36 months. The Registrar of Contractors has also received many complaints against this company.

1
★☆☆☆☆

It took this business almost three months to get a small bathroom tiled is satisfactory. A total of 28 tiles and I had to fight them every step of the way. It wasn't until after I filed a complaint with the Registrar of Contractors that they corrected the problems and finished the job. The first joker they sent didn't have enough tiles to complete the job. He laid 26 tiles and left. My calls were unanswered until I filed a complaint with the BBB and then they sent out another joker who brought a larger size tile and didn't even cut it to fit. His answer was that's what they gave me to do the job with. My calls again went unanswered until I filed a complaint with the ROC. The job was paid for upfront. They are screwing people over right and left. They only complaints they will do anything about are the ones filed with the Registrar of Contractors. On November 15, 2007 this company's accreditation/membership in the BBB was revoked due to a failure to eliminate the underlying cause of complaints and a failure to support the principles and purposes of the BBB by engaging in activity that reflects unfavorably on the Bureau and its members. The BBB processed a total of 226 complaints about this company in the last 36 months. The Registrar of Contractors has also received many complaints against this company.

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2 out of 4 people found this review helpful.

Message from Express Flooring

We provide interest free financing for 3 years and lifetime installation warranty.

More about Express Flooring

Express Flooring is one of the fastest growing floor covering companies in the nation. We specialize in all types of flooring including carpet, tile, laminate, wood, vinyl, stone and much more. We offer next day installation on all in-stock products and free in-home estimates in the metro areas of Phoenix and Tucson. Our trained design consultants will be happy to bring our store to your door. This will allow you to see the flooring samples next to your furniture and with your own lighting, all in the comfort of your own home. Our services also include residential and commercial carpet and grout cleaning as well as emergency water, flood and fire restoration work.

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