Express Home Services

★★★★☆
Free In-Home Estimates 7 days a week. Evening & Weekend appointments available
  • 4110 W. Washington Ave. STE 100

    Phoenix, AZ 85009

    Map & Directions
  • 800-700-9126

About Express Home Services

Categories
  • Carpet Layers
  • Floor Coverings
  • Commercial Flooring
  • Hardwood Flooring
Details
  • Laminate Floors

Home & Garden

Home & Garden
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3.8 35
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Guys came in here and went straight to work on my couch and ottoman. Only problem is the chair and ottoman, per recommendations on the furniture tag, should only be cleaned with solvents not water, which is what they were doing. I won't know until it dries out whether this will create shrinkage. Other than that guys were super friendly, respectable, professional and did a good job on the carpet. I do wish that they had read the tag before doing anything with upholstery. That was really the whole point of me calling a "professional" in the first place. $200+ later and I still have stains in the couch I feel could have been removed with the recommended chemicals. WON'T be using these guys again sorry to say because they seem like nice people.

1
★☆☆☆☆

Guys came in here and went straight to work on my couch and ottoman. Only problem is the chair and ottoman, per recommendations on the furniture tag, should only be cleaned with solvents not water, which is what they were doing. I won't know until it dries out whether this will create shrinkage. Other than that guys were super friendly, respectable, professional and did a good job on the carpet. I do wish that they had read the tag before doing anything with upholstery. That was really the whole point of me calling a "professional" in the first place. $200+ later and I still have stains in the couch I feel could have been removed with the recommended chemicals. WON'T be using these guys again sorry to say because they seem like nice people.

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We got carpet and ceramic tile here when we bought our house. They did a lousy job and put down the wrong pad under our carpet and beat up all our freshly painted baseboards and then refused to make it right. The tiles are coming up in the bathroom. It was a horrible experience..do not recommend them at all. Go to Lowes or Home Depot. Anywhere but here.

1
★☆☆☆☆

We got carpet and ceramic tile here when we bought our house. They did a lousy job and put down the wrong pad under our carpet and beat up all our freshly painted baseboards and then refused to make it right. The tiles are coming up in the bathroom. It was a horrible experience..do not recommend them at all. Go to Lowes or Home Depot. Anywhere but here.

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When I called to make an appointment, I explained everything that was supposed to be cleaned and the lady who took my information gave me my total $ 189.99 + tax (5 rooms & a stair way), when the cleaning guys came, they estimated the work for $ 400+ and after arguing and negotiating, they agreed on $ 256, I could cancel the appointment but since we all canceled our Sunday schedules we had no choice but to go ahead, they finished cleaning (the whole rooms, stairs) in 30 minutes and I could not see any difference, it looked like somebody passed a vacuum. I do not recommend this company to any one and I will not use them even for FREE!!!!!

1
★☆☆☆☆

When I called to make an appointment, I explained everything that was supposed to be cleaned and the lady who took my information gave me my total $ 189.99 + tax (5 rooms & a stair way), when the cleaning guys came, they estimated the work for $ 400+ and after arguing and negotiating, they agreed on $ 256, I could cancel the appointment but since we all canceled our Sunday schedules we had no choice but to go ahead, they finished cleaning (the whole rooms, stairs) in 30 minutes and I could not see any difference, it looked like somebody passed a vacuum. I do not recommend this company to any one and I will not use them even for FREE!!!!!

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Lowes customer service sucks. This store is friendly. The staff from one department escorted me to another and helped me search for my product. Lowes employees just gave up saying that it wasn't their department.

1
★☆☆☆☆

Lowes customer service sucks. This store is friendly. The staff from one department escorted me to another and helped me search for my product. Lowes employees just gave up saying that it wasn't their department.

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Terrible Experience; Shop at Lowe's instead... ..............; gouging of customer, only to be hood-winked a check out. Total intimidation, your "Home Depo" policies will die with your greed! Sully Terrible Experience; Shop at Lowe's instead.................; gouging of customer, only to be hood-winked a check out. Total intimidation, your "Home Depo" policies will die with your greed! Sully

1
★☆☆☆☆

Terrible Experience; Shop at Lowe's instead... ..............; gouging of customer, only to be hood-winked a check out. Total intimidation, your "Home Depo" policies will die with your greed! Sully Terrible Experience; Shop at Lowe's instead.................; gouging of customer, only to be hood-winked a check out. Total intimidation, your "Home Depo" policies will die with your greed! Sully

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PICK ANY OTHER STORE BUT THIS ONE I used to shop here regularly, but this store and its management is sorely lacking in management skills with their people and customer service. Every time I would go into a department looking for someone who i had an excellent experience with, I would learn they were no longer there. Of course I questioned and would be informed they were let go for various reasons. The turnover rate at this store shows me that management is not trained nor knows how to maintain a healthy working environment which results in excellent customer service. As an executive, I am familiar with the signs of poorly ran stores and businesses. This is one of them. I suspect the strategy is to bring in lower paid new hires, rather than keeping experienced departmental help for customers. So again, I say, rather than support bad business, I will do all of my home shopping improvements at Lowe's. I see the same people year after year.

1
★☆☆☆☆

PICK ANY OTHER STORE BUT THIS ONE I used to shop here regularly, but this store and its management is sorely lacking in management skills with their people and customer service. Every time I would go into a department looking for someone who i had an excellent experience with, I would learn they were no longer there. Of course I questioned and would be informed they were let go for various reasons. The turnover rate at this store shows me that management is not trained nor knows how to maintain a healthy working environment which results in excellent customer service. As an executive, I am familiar with the signs of poorly ran stores and businesses. This is one of them. I suspect the strategy is to bring in lower paid new hires, rather than keeping experienced departmental help for customers. So again, I say, rather than support bad business, I will do all of my home shopping improvements at Lowe's. I see the same people year after year.

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My husband and I too had made a purchase from Express through Neil Hoffman. My husband who used to own his own flooring store agreed with the sales rep (Neil) that the quality of carpet we were getting was indeed far better than other places we were looking at. Unfortunately, later that day a family emergency had come up and I was going to need the money we spent on carpet for this emergency. I immediately tried to get a hold of Neil but I got his voice mail. I left a message about the problem and hoped he would call me back. One hour later - no call! I got nervous and decided to look up reviews on this company as the deposit I gave him was a lot of money to me. I saw the above report where the customer in Sun City said Neil told them "it was too late ?? the check had already been banked." Now I was extremely upset to say the least. That evening I get a call... It was Neil Hoffman. I told him what had happened with the family emergency and told him I would like my check back. He started to tell me that he is not allowed to hold onto the checks he received and had deposited the money in the bank. I became extremely emotional. It looked like I was going to be forced into a carpet purchase I no longer could afford. His next words, however, were "We will have to issue you a check and have it mailed to you for the full deposit". I started to cry. I know this sounds silly but that is how I get. He asked me what was wrong. I told him about the complaint the Sun City customer wrote and thought for sure he was going to tell me it was too late. He told me he knows about that complaint (said the customer posted everywhere she could think of), but does not understand it as he told her the same thing that he told me (that Express would issue a new check to her if that's what she wants), but she was unsure if she wanted to cancel and then decided to go ahead with the installation. I told him that is not what she said and he told me that he told her exactly the same as he told me. When I questioned him on the other Shaw distributors telling her that the flooring she got was worth $1300, not over $5000 like she paid, Neil explained that it is not uncommon for the competition to say derogatory things about other companies to make the other companies look bad and themselves look good. This makes sense as my husband who knows carpet confirmed the quality. Since I do still need flooring and would like to get new when I can afford it, I asked him about the BBB. He laughed and told me they have less than one tenth of 1% complaint ratio - it's all relative to the amount of business you do and to go to You Tube and search "20 20 bbb investigation". I did so and it explains why you can't believe what the bbb has to say. Anyways, I asked Neil how long it would take for me to be issued a check and he told me up to 20 days. This was a little disappointing but since I won't actually need the money for about 30 days or so I could live with that although I was not as happy with that answer. Today is the 14th day and it came in the mail today. I was excited and decided to write this.

4
★★★★☆

My husband and I too had made a purchase from Express through Neil Hoffman. My husband who used to own his own flooring store agreed with the sales rep (Neil) that the quality of carpet we were getting was indeed far better than other places we were looking at. Unfortunately, later that day a family emergency had come up and I was going to need the money we spent on carpet for this emergency. I immediately tried to get a hold of Neil but I got his voice mail. I left a message about the problem and hoped he would call me back. One hour later - no call! I got nervous and decided to look up reviews on this company as the deposit I gave him was a lot of money to me. I saw the above report where the customer in Sun City said Neil told them "it was too late ?? the check had already been banked." Now I was extremely upset to say the least. That evening I get a call... It was Neil Hoffman. I told him what had happened with the family emergency and told him I would like my check back. He started to tell me that he is not allowed to hold onto the checks he received and had deposited the money in the bank. I became extremely emotional. It looked like I was going to be forced into a carpet purchase I no longer could afford. His next words, however, were "We will have to issue you a check and have it mailed to you for the full deposit". I started to cry. I know this sounds silly but that is how I get. He asked me what was wrong. I told him about the complaint the Sun City customer wrote and thought for sure he was going to tell me it was too late. He told me he knows about that complaint (said the customer posted everywhere she could think of), but does not understand it as he told her the same thing that he told me (that Express would issue a new check to her if that's what she wants), but she was unsure if she wanted to cancel and then decided to go ahead with the installation. I told him that is not what she said and he told me that he told her exactly the same as he told me. When I questioned him on the other Shaw distributors telling her that the flooring she got was worth $1300, not over $5000 like she paid, Neil explained that it is not uncommon for the competition to say derogatory things about other companies to make the other companies look bad and themselves look good. This makes sense as my husband who knows carpet confirmed the quality. Since I do still need flooring and would like to get new when I can afford it, I asked him about the BBB. He laughed and told me they have less than one tenth of 1% complaint ratio - it's all relative to the amount of business you do and to go to You Tube and search "20 20 bbb investigation". I did so and it explains why you can't believe what the bbb has to say. Anyways, I asked Neil how long it would take for me to be issued a check and he told me up to 20 days. This was a little disappointing but since I won't actually need the money for about 30 days or so I could live with that although I was not as happy with that answer. Today is the 14th day and it came in the mail today. I was excited and decided to write this.

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I was highly impressed from the services of Express Flooring. They installed the beautiful Hardwood flooring in my office. Everybody likes the contrast very much. I had great response time from beginning to end provided by Express Flooring. I personally recommend this company.

5
★★★★★

I was highly impressed from the services of Express Flooring. They installed the beautiful Hardwood flooring in my office. Everybody likes the contrast very much. I had great response time from beginning to end provided by Express Flooring. I personally recommend this company.

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I have contacted numerous flooring companies for carpet installation. I am extremely impressed by the services offered by Express Flooring. Express Flooring had great design ideas for my project. I would personally recommend the unique designs provided by Express. The cooperation of the company was fantastic throughout project. The staff completed their work within agreed time frame.

5
★★★★★

I have contacted numerous flooring companies for carpet installation. I am extremely impressed by the services offered by Express Flooring. Express Flooring had great design ideas for my project. I would personally recommend the unique designs provided by Express. The cooperation of the company was fantastic throughout project. The staff completed their work within agreed time frame.

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We contracted Express for a 5-7 day project and was completed ahead of schedule in 4 days. Before they left, they wiped down everything. The flooring was finished without a flaw except one molding piece by the front door, our installation crew returned the following day as promised to finish the molding. I am very happy with the work, the final price, wood selection, and how friendly the entire staff was. Thanks so much!

5
★★★★★

We contracted Express for a 5-7 day project and was completed ahead of schedule in 4 days. Before they left, they wiped down everything. The flooring was finished without a flaw except one molding piece by the front door, our installation crew returned the following day as promised to finish the molding. I am very happy with the work, the final price, wood selection, and how friendly the entire staff was. Thanks so much!

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This letter is to let Express Flooring know how I appreciate the courteous and professional manner the two men displayed when they installed my carpet today. They went the extra mile to make sure that I was not inconvenienced, and that the workmanship was of the highest standard. Express Flooring should be pleased to have people like them working for them.

5
★★★★★

This letter is to let Express Flooring know how I appreciate the courteous and professional manner the two men displayed when they installed my carpet today. They went the extra mile to make sure that I was not inconvenienced, and that the workmanship was of the highest standard. Express Flooring should be pleased to have people like them working for them.

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Express flloring is a perfect company to work with. They showed me many fantastic styles and designs and I to chose from. And Jason V, the owner of Express Home Services and he was hired in to finish the job. Jason V is very friendly and easy to talk to and comfortable to be around. He seems to be knowledgeable in his field of expertise and gave us tips here and there

5
★★★★★

Express flloring is a perfect company to work with. They showed me many fantastic styles and designs and I to chose from. And Jason V, the owner of Express Home Services and he was hired in to finish the job. Jason V is very friendly and easy to talk to and comfortable to be around. He seems to be knowledgeable in his field of expertise and gave us tips here and there

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Thanks Jason V.
My house floors are laminate except for the bedroom which is carpet. I needed to install a hardwood floors, I found Jason V, the owner of Express Home Services and he was hired in to finish the job. Jason V is very friendly and easy to talk to and comfortable to be around. He seems to be knowledgeable in his field of expertise and gave us tips here and there. Getting the job done RIGHT and PROPERLY is very important to me and he doesn't cut corners and take shortcut like others. He also inform us of things that we need to be aware of.

5
★★★★★

Thanks Jason V.
My house floors are laminate except for the bedroom which is carpet. I needed to install a hardwood floors, I found Jason V, the owner of Express Home Services and he was hired in to finish the job. Jason V is very friendly and easy to talk to and comfortable to be around. He seems to be knowledgeable in his field of expertise and gave us tips here and there. Getting the job done RIGHT and PROPERLY is very important to me and he doesn't cut corners and take shortcut like others. He also inform us of things that we need to be aware of.

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Express flooring is excellent selection for hardwood floors and hands-down some of the best installers in the area. Decent prices, but a little expensive.Really good service and great selection. Express flooring is way off base since, not only did they fix floors, with fair price and good materials and I'm sooo happy to deal with Jason V. , and I will not deal with other one else.

5
★★★★★

Express flooring is excellent selection for hardwood floors and hands-down some of the best installers in the area. Decent prices, but a little expensive.Really good service and great selection. Express flooring is way off base since, not only did they fix floors, with fair price and good materials and I'm sooo happy to deal with Jason V. , and I will not deal with other one else.

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Express flooring was very helpful. He listened to what I wanted and quickly presented me with some options that I not only would not have known about, but would not have considered. And now, my place looks fantastic. Much better than I would have been able to do with another company.
From the "consultation" to the installation Express flooring handled everything. I was very impressed. I highly recommended Express flooring.

5
★★★★★

Express flooring was very helpful. He listened to what I wanted and quickly presented me with some options that I not only would not have known about, but would not have considered. And now, my place looks fantastic. Much better than I would have been able to do with another company.
From the "consultation" to the installation Express flooring handled everything. I was very impressed. I highly recommended Express flooring.

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We've been fortunate to work with Express Flooring on 4 large jobs. Their skill was excellent in all aspects of each project, to include: carpet, laminate and gorgeous Brazilian Cherry hardwood which was a major feature in the recent sale of our home.

In each instance, their work was simply outstanding and they were a joy to work with.

Their fantastic customer service set them apart.

4
★★★★☆

We've been fortunate to work with Express Flooring on 4 large jobs. Their skill was excellent in all aspects of each project, to include: carpet, laminate and gorgeous Brazilian Cherry hardwood which was a major feature in the recent sale of our home.

In each instance, their work was simply outstanding and they were a joy to work with.

Their fantastic customer service set them apart.

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They did the hardwood floors at my condo after another floor company flaked out. They had three days to remove the wall-to-wall carpeting, sand the floors, and apply new staining in time for my move. Jason came in on a Wednesday night to give me an estimate and they started working early Thursday to finish the job by Sunday. They worked day and night to make sure everything was ready to go when I moved in. They were helpful, diligent, clean, and responsible. Jason called me every day to give me an update. The floors look amazing. I would highly recommend them for any project.

5
★★★★★

They did the hardwood floors at my condo after another floor company flaked out. They had three days to remove the wall-to-wall carpeting, sand the floors, and apply new staining in time for my move. Jason came in on a Wednesday night to give me an estimate and they started working early Thursday to finish the job by Sunday. They worked day and night to make sure everything was ready to go when I moved in. They were helpful, diligent, clean, and responsible. Jason called me every day to give me an update. The floors look amazing. I would highly recommend them for any project.

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I had hardwood floors installed in my house a few months ago and Express Home Services did an excellent job. They were timely, gave an accurate estimate, and completed the job when they said they would (which, if you've ever remodeled, you know is extremely rare). Mr. Jason was very helpful and professional. I will definitely use their services again when I get around to replacing the laminate in my in-law apartment.

5
★★★★★

I had hardwood floors installed in my house a few months ago and Express Home Services did an excellent job. They were timely, gave an accurate estimate, and completed the job when they said they would (which, if you've ever remodeled, you know is extremely rare). Mr. Jason was very helpful and professional. I will definitely use their services again when I get around to replacing the laminate in my in-law apartment.

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Express Flooring was the most professional company I have ever dealt with. They are very patient in working with us until we chose the right flooring. Our floors now look very beautiful and I can say I have a fantastic floor in my house. I Love the completed flooring so much that I was planning my next project as they were leaving. Thanks! My cats like the flooring, too. I will be having more work done by Express. See you soon!

4
★★★★☆

Express Flooring was the most professional company I have ever dealt with. They are very patient in working with us until we chose the right flooring. Our floors now look very beautiful and I can say I have a fantastic floor in my house. I Love the completed flooring so much that I was planning my next project as they were leaving. Thanks! My cats like the flooring, too. I will be having more work done by Express. See you soon!

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I had some bad experience with some flooring companies, I don??t want to mention their names.But Express Flooring gave me the best price hands down. They were friendly, knowledgeable, and professional. They did great work and finished my floors in 1 day. Very happy with their work and service.

5
★★★★★

I had some bad experience with some flooring companies, I don??t want to mention their names.But Express Flooring gave me the best price hands down. They were friendly, knowledgeable, and professional. They did great work and finished my floors in 1 day. Very happy with their work and service.

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I cannot recommend Express Flooring enough! They installed hardwood floors in our house. They were very professional, friendly and tidy.

They did a very thorough job and we are very pleased with the results. As first-time homeowners, Express Flooring is the first contractor we used.

We only hope that our future contractor experiences go as smoothly as our experience with Express.

We will be using Express in the future and will be recommending them to others.

4
★★★★☆

I cannot recommend Express Flooring enough! They installed hardwood floors in our house. They were very professional, friendly and tidy.

They did a very thorough job and we are very pleased with the results. As first-time homeowners, Express Flooring is the first contractor we used.

We only hope that our future contractor experiences go as smoothly as our experience with Express.

We will be using Express in the future and will be recommending them to others.

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I agree, they do answer the phone. The owner and the employees are all knowledgeable, courteous, and professional. The quality of the work was wonderful and now I have like-new hardwood floors that look beautiful.

5
★★★★★

I agree, they do answer the phone. The owner and the employees are all knowledgeable, courteous, and professional. The quality of the work was wonderful and now I have like-new hardwood floors that look beautiful.

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This company is great when it comes to install your new carpet floors in your home and office.
I especially love their finishing. They have such friendly and helpful service.
I had a clearly explanation to me about the different types of floors and which would be perfect to install on each room.

Jason V. the company owner was an expert and he was coming to check the work step by step and day by day.

4
★★★★☆

This company is great when it comes to install your new carpet floors in your home and office.
I especially love their finishing. They have such friendly and helpful service.
I had a clearly explanation to me about the different types of floors and which would be perfect to install on each room.

Jason V. the company owner was an expert and he was coming to check the work step by step and day by day.

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Hired this company to install new hard wood floors throughout my home and I was completely satisfied with the results. Their customer service was great and so were their prices!!!!! I definitely recommend this company.

5
★★★★★

Hired this company to install new hard wood floors throughout my home and I was completely satisfied with the results. Their customer service was great and so were their prices!!!!! I definitely recommend this company.

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Express Home Services did a superb job of installing our Brazilian Hickory flooring. Robert was on time for appointments, gave us a detailed quote, and gave us a reasonable price. Their installer, Alvin, is quite an artist, and on top of working quickly and neatly, had a real artistic sense as to how to vary the planks of wood. Our floor turned out great and I would not hesitate to recommend this high quality company to others!

4
★★★★☆

Express Home Services did a superb job of installing our Brazilian Hickory flooring. Robert was on time for appointments, gave us a detailed quote, and gave us a reasonable price. Their installer, Alvin, is quite an artist, and on top of working quickly and neatly, had a real artistic sense as to how to vary the planks of wood. Our floor turned out great and I would not hesitate to recommend this high quality company to others!

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I highly recommend Express Home Services! They have been updating floors in my home and my Hair Salon for over a year. The salon gets a lot of traffic and abuse and my floors look brand new every time! Their work is impeccable and the service is always professional, personal and honest. They are always punctual and return your calls promptly.

5
★★★★★

I highly recommend Express Home Services! They have been updating floors in my home and my Hair Salon for over a year. The salon gets a lot of traffic and abuse and my floors look brand new every time! Their work is impeccable and the service is always professional, personal and honest. They are always punctual and return your calls promptly.

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The hardwood floor in my condo needed some minor fixing throughout. David came in like a green beret and fixed everything swiftly and perfectly. I also enjoyed that we were able to discuss the work over the phone before he even came over (not always easy with contractors!). I know that my place will need a major flooring overhaul in the next few years and I already decided that David will be the man for the job. I highly recommend him.

5
★★★★★

The hardwood floor in my condo needed some minor fixing throughout. David came in like a green beret and fixed everything swiftly and perfectly. I also enjoyed that we were able to discuss the work over the phone before he even came over (not always easy with contractors!). I know that my place will need a major flooring overhaul in the next few years and I already decided that David will be the man for the job. I highly recommend him.

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I started an account here just to write about this company. I Was excited to use this company until I was told they were unwilling to work with me unless my "husband" was there. Little did they know the situation on the matter. I am in charge of home decorating and have the final say and the funds. No. One. Else. Oh yeah, I'm not married.

I also find it odd that the glowing reviews written here were done all in one week...within days of each other actually. Like they clued in and needed to throw some stars in suddenly... Maybe..Possibly the reviews are legit..Just strange that everyone gave 5 stars within days of each other. There are no older ones...all done this month in April..Wierd..I am sure after seeing this they will mix it up some hmmmm?

1
★☆☆☆☆

I started an account here just to write about this company. I Was excited to use this company until I was told they were unwilling to work with me unless my "husband" was there. Little did they know the situation on the matter. I am in charge of home decorating and have the final say and the funds. No. One. Else. Oh yeah, I'm not married.

I also find it odd that the glowing reviews written here were done all in one week...within days of each other actually. Like they clued in and needed to throw some stars in suddenly... Maybe..Possibly the reviews are legit..Just strange that everyone gave 5 stars within days of each other. There are no older ones...all done this month in April..Wierd..I am sure after seeing this they will mix it up some hmmmm?

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1 out of 1 people found this review helpful.

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We hired Express to install our hardwood flooring. They installed new hardwood floors in our family room. The results were amazing and my husband loves it. My husband wasn??t in agreement with me to install these floors but when he saw the final result he was ecstatic! They finished the entire job only a couple days late which is amazing considering all the work we added.

5
★★★★★

We hired Express to install our hardwood flooring. They installed new hardwood floors in our family room. The results were amazing and my husband loves it. My husband wasn??t in agreement with me to install these floors but when he saw the final result he was ecstatic! They finished the entire job only a couple days late which is amazing considering all the work we added.

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Express Home Services is a professional company. They are knowledgeable in their field and very professional workers. They worked long hours and always left my house clean with their tools/machines neatly put away at the end of every workday. I really appreciate not only the time that David took to install correctly, but the potential issues he informed us of that might arise during the project as well. I love their work.

5
★★★★★

Express Home Services is a professional company. They are knowledgeable in their field and very professional workers. They worked long hours and always left my house clean with their tools/machines neatly put away at the end of every workday. I really appreciate not only the time that David took to install correctly, but the potential issues he informed us of that might arise during the project as well. I love their work.

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.

I am writing this letter to commend the actions of design consultant Andy Edinson and your installers. I have been in touch with Mr. Edinson on a weekly basis during the past month, as my home??s renovations have progressed. Throughout all of our interactions (in which Mr. Edinson visited my home twice, as the initial scope of the work changed), he has been an upmost professional and demonstrated a high knowledge base. Mr. Edinson has always returned my messages and satisfied my concerns.

Furthermore, the pair of installers seemed pleasant and hardworking. They labored effortlessly to complete the job on time and took care when moving my home??s contents. Both installers understood the scope of the job and went about their work in a professionally and purposeful manner.

Both Mr. Edinson and the two installers (I did not get their names) are to be commended for their dedication to customer satisfaction. In a time when many personal touches get left behind, it is comforting to know these men not only get the job done, but do so in a way that other individuals often choose to neglect. It is due to their actions that we will recommend your company to others and call upon you if we have future flooring needs.

Sincerely,
Rob M
San Tan Valley, AZ

5
★★★★★

I am writing this letter to commend the actions of design consultant Andy Edinson and your installers. I have been in touch with Mr. Edinson on a weekly basis during the past month, as my home??s renovations have progressed. Throughout all of our interactions (in which Mr. Edinson visited my home twice, as the initial scope of the work changed), he has been an upmost professional and demonstrated a high knowledge base. Mr. Edinson has always returned my messages and satisfied my concerns.

Furthermore, the pair of installers seemed pleasant and hardworking. They labored effortlessly to complete the job on time and took care when moving my home??s contents. Both installers understood the scope of the job and went about their work in a professionally and purposeful manner.

Both Mr. Edinson and the two installers (I did not get their names) are to be commended for their dedication to customer satisfaction. In a time when many personal touches get left behind, it is comforting to know these men not only get the job done, but do so in a way that other individuals often choose to neglect. It is due to their actions that we will recommend your company to others and call upon you if we have future flooring needs.

Sincerely,
Rob M
San Tan Valley, AZ

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.

Thanks to Jason V. and his wonderful crew. So good team! The quality of workmanship is amazing and the crew (Jason V and the guys), were neat, professional, and so efficient. I was told that the whole job would take around 7 days but they finished in 5! I went with express home services after reading all the positive reviews on InsiderPages and so glad I did. If you're looking for quality stone or vinyl flooring, look no more and go with them.

5
★★★★★

Thanks to Jason V. and his wonderful crew. So good team! The quality of workmanship is amazing and the crew (Jason V and the guys), were neat, professional, and so efficient. I was told that the whole job would take around 7 days but they finished in 5! I went with express home services after reading all the positive reviews on InsiderPages and so glad I did. If you're looking for quality stone or vinyl flooring, look no more and go with them.

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We had laminate installed in our condo earlier this month, and they did an amazing job. Express Home Services was able to give us the best price (some other companies quoted us double what Express Home Services offered us), and they finished our entire condo in less than two days. The floors turned out great. They were fast, efficient, economical, helpful, and professional.

5
★★★★★

We had laminate installed in our condo earlier this month, and they did an amazing job. Express Home Services was able to give us the best price (some other companies quoted us double what Express Home Services offered us), and they finished our entire condo in less than two days. The floors turned out great. They were fast, efficient, economical, helpful, and professional.

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We had carpet and vinyl flooring installed on September 13, 2010. After one week the carpet showed wear - track marks in hallway and other areas which vacuuming did not fix. We had requested from the sales person a carpet that would withstand traffic and would be easy to maintain. The sales pitch we received was deceptive and high pressure.

We were told the "special" would only be available for one day and we needed to pay in full that day and have it installed the following day to take advantage of the "deal". He received several phone calls from his warehouse saying they were selling it to someone else and we had to do it NOW. When I complained to Express Flooring they told me to have the carpet steam cleaned, at my expense, to see how it looked. When I refused, based on advice from another Shaw carpet distributor, they said it wasn't their responsibility. So I contacted Shaw Industries, the carpet manufacturer, who requested the Product Name - I asked Henry at Express Flooring for this, as it wasn't on the receipt we got from them - they refused to give it to me and said they would get in touch with Shaw themselves - I guess they did because somebody sent a carpet inspector. The inspection report said the warranty on the particular carpet, which was very low quality, did not cover our type of wear marks. They said the carpet was suitable for light traffic areas or rooms that don't see daily use. Shaw told me to go back to Express Flooring. I did that and they said they could do nothing ?? the carpet was fine.

We contacted another Shaw Distributor in our area who came and had a look at the carpet. He said it was inferior quality carpet for which they had grossly overcharged me. Express charged me $5,489.69 for carpet and vinyl worth less than $1,300. Most importantly - the salesman never told me any of the specs of the product. or what the price per SF for the material was.....and NEVER went through the print on the back of the contract, especially the last paragraph telling you that you have the right to cancel this contract (which did call for a signature) - yet never mentioned it. They also did not give me a copy of the warranty, but told me verbally the carpet had a 20 year wear warranty. Shaw Industries supplied a generic warranty, at my request, which stated the type of wear showing on our carpet was not covered. I filed a complaint with Better Business Bureau but they could do nothing. Express Flooring told them the carpet was high quality and performing as expected and that I was experiencing ??buyer??s remorse?.

Express told me they only use very high quality, commercial grade, flooring - stuff left over that their "high end clients" paid double what we would pay. Would not give me a breakdown of the costs (explained that they just give you one price "so as not to confuse you. We still don't know who manufactured the vinyl that was installed.

I called to cancel this order the same day I signed the contract and was told by the salesman, Neil Hoffman, that it was too late ?? the check had already been banked.

Please check with Better Business Bureau, ROC or www.ripoffreport.com to see what this company will do for you!!

1
★☆☆☆☆

We had carpet and vinyl flooring installed on September 13, 2010. After one week the carpet showed wear - track marks in hallway and other areas which vacuuming did not fix. We had requested from the sales person a carpet that would withstand traffic and would be easy to maintain. The sales pitch we received was deceptive and high pressure.

We were told the "special" would only be available for one day and we needed to pay in full that day and have it installed the following day to take advantage of the "deal". He received several phone calls from his warehouse saying they were selling it to someone else and we had to do it NOW. When I complained to Express Flooring they told me to have the carpet steam cleaned, at my expense, to see how it looked. When I refused, based on advice from another Shaw carpet distributor, they said it wasn't their responsibility. So I contacted Shaw Industries, the carpet manufacturer, who requested the Product Name - I asked Henry at Express Flooring for this, as it wasn't on the receipt we got from them - they refused to give it to me and said they would get in touch with Shaw themselves - I guess they did because somebody sent a carpet inspector. The inspection report said the warranty on the particular carpet, which was very low quality, did not cover our type of wear marks. They said the carpet was suitable for light traffic areas or rooms that don't see daily use. Shaw told me to go back to Express Flooring. I did that and they said they could do nothing ?? the carpet was fine.

We contacted another Shaw Distributor in our area who came and had a look at the carpet. He said it was inferior quality carpet for which they had grossly overcharged me. Express charged me $5,489.69 for carpet and vinyl worth less than $1,300. Most importantly - the salesman never told me any of the specs of the product. or what the price per SF for the material was.....and NEVER went through the print on the back of the contract, especially the last paragraph telling you that you have the right to cancel this contract (which did call for a signature) - yet never mentioned it. They also did not give me a copy of the warranty, but told me verbally the carpet had a 20 year wear warranty. Shaw Industries supplied a generic warranty, at my request, which stated the type of wear showing on our carpet was not covered. I filed a complaint with Better Business Bureau but they could do nothing. Express Flooring told them the carpet was high quality and performing as expected and that I was experiencing ??buyer??s remorse?.

Express told me they only use very high quality, commercial grade, flooring - stuff left over that their "high end clients" paid double what we would pay. Would not give me a breakdown of the costs (explained that they just give you one price "so as not to confuse you. We still don't know who manufactured the vinyl that was installed.

I called to cancel this order the same day I signed the contract and was told by the salesman, Neil Hoffman, that it was too late ?? the check had already been banked.

Please check with Better Business Bureau, ROC or www.ripoffreport.com to see what this company will do for you!!

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1 out of 1 people found this review helpful.

.

It took almost three months to get a small bathroom tiled satisfactory. A total of 28 tiles and I had to fight them every step of the way. It wasn't until after I filed a complaint with the Registrar of Contractors that they corrected the problems and finished the job. The first joker they sent didn't have enough tiles to complete the job. He laid 26 tiles and left. My calls were unanswered until I filed a complaint with the BBB and then they sent out another joker who brought a larger size tile and didn't even cut it to fit. His answer was that's what they gave me to do the job with. My calls again went unanswered until I filed a complaint with the ROC. The job was paid for upfront. They are screwing people over right and left. They only complaints they will do anything about are the ones filed with the Registrar of Contractors.On November 15, 2007 this company's accreditation/membership in the BBB was revoked due to a failure to eliminate the underlying cause of complaints and a failure to support the principles and purposes of the BBB by engaging in activity that reflects unfavorably on the Bureau and its members. The BBB processed a total of 225 complaints about this company in the last 36 months. The Registrar of Contractors has also received many complaints against this company.

1
★☆☆☆☆

It took almost three months to get a small bathroom tiled satisfactory. A total of 28 tiles and I had to fight them every step of the way. It wasn't until after I filed a complaint with the Registrar of Contractors that they corrected the problems and finished the job. The first joker they sent didn't have enough tiles to complete the job. He laid 26 tiles and left. My calls were unanswered until I filed a complaint with the BBB and then they sent out another joker who brought a larger size tile and didn't even cut it to fit. His answer was that's what they gave me to do the job with. My calls again went unanswered until I filed a complaint with the ROC. The job was paid for upfront. They are screwing people over right and left. They only complaints they will do anything about are the ones filed with the Registrar of Contractors.On November 15, 2007 this company's accreditation/membership in the BBB was revoked due to a failure to eliminate the underlying cause of complaints and a failure to support the principles and purposes of the BBB by engaging in activity that reflects unfavorably on the Bureau and its members. The BBB processed a total of 225 complaints about this company in the last 36 months. The Registrar of Contractors has also received many complaints against this company.

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1 out of 1 people found this review helpful.

Message from Express Home Services

Express Home Services is the best choice for all of your flooring needs. We offer quality, name brand products, at discount warehouse prices. Whether you want carpet, tile, wood, laminate, stone or viny in Phoenix, Tucson or Denver: we bring the store to your door.

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