Hampden County Physicians LLC

★★★★☆

About Hampden County Physicians LLC

Categories
  • Doctors
  • Family Practice Doctors

Health & Medical

Health & Medical
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I have been going to this practice since I have lived in Westfield and think that I get great care. Dr. Barnett is very caring and thorough. If I need something she is willing to listen and help.

4
★★★★☆

I have been going to this practice since I have lived in Westfield and think that I get great care. Dr. Barnett is very caring and thorough. If I need something she is willing to listen and help.

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1 out of 1 people found this review helpful.

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I love the staff here. They are always so helpful & friendly. They are great. Dr. Benetoine is the best! He is very thorough as well as knowledgable. I can't say enough about him.

5
★★★★★

I love the staff here. They are always so helpful & friendly. They are great. Dr. Benetoine is the best! He is very thorough as well as knowledgable. I can't say enough about him.

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1 out of 1 people found this review helpful.

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I can't complain about the care that I have received from the physicians or nursing staff at Hampden County Physicians but the phone staff can be rude at times. Like most businesses you have your courteous staff who are pleasant in a difficult job juggling incoming calls and appointments, but sometimes they are just plain rude especially when dealing with them on the phone. I can't say that I have had this experience when in person dealing with the front office staff.

Recently my Dr. had asked me to call him when my test results were due to be in. After a few days of calling and playing phone tag to get the results, one of the staff questioned me about why I was calling? I informed this rude staff that he had requested that I call him for the results. Meanwhile I had to stop all my medications until I got the results. This was not the first time that I have had to deal with rude people on the phone in their office and I have also had other people report the same. Claire

3
★★★☆☆

I can't complain about the care that I have received from the physicians or nursing staff at Hampden County Physicians but the phone staff can be rude at times. Like most businesses you have your courteous staff who are pleasant in a difficult job juggling incoming calls and appointments, but sometimes they are just plain rude especially when dealing with them on the phone. I can't say that I have had this experience when in person dealing with the front office staff.

Recently my Dr. had asked me to call him when my test results were due to be in. After a few days of calling and playing phone tag to get the results, one of the staff questioned me about why I was calling? I informed this rude staff that he had requested that I call him for the results. Meanwhile I had to stop all my medications until I got the results. This was not the first time that I have had to deal with rude people on the phone in their office and I have also had other people report the same. Claire

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1 out of 1 people found this review helpful.

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The customer service is lousy! I told them numerous times to call me at work and not leave messages at home (since when I get home to return the call they are closed) and it never sunk in.

1
★☆☆☆☆

The customer service is lousy! I told them numerous times to call me at work and not leave messages at home (since when I get home to return the call they are closed) and it never sunk in.

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This office is extremely thorough. They take the time of talk to their patients to make sure that they are not missing something. They are one of the few physicians offices that run on time and don't keep you waiting forever.

5
★★★★★

This office is extremely thorough. They take the time of talk to their patients to make sure that they are not missing something. They are one of the few physicians offices that run on time and don't keep you waiting forever.

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1 out of 1 people found this review helpful.

 

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