Capital City Paint

★★★★☆
  • 1108 Lavaca Street #110

    Austin, TX 78701

    Map & Directions
  • 512-902-6648

About Capital City Paint

Categories
  • Home Construction & Remodeling
  • Home Builders
  • Painters
  • Interior Decoration & Design
  • Construction Companies
Hours
Monday: 08:30 AM - 05:30 PM
Tuesday: 08:30 AM - 05:30 PM
Wednesday: 08:30 AM - 05:30 PM
Thursday: Closed
Friday: 08:30 AM - 05:30 PM
Saturday: Closed
Sunday: Closed

Home Construction & Remodeling

Home Construction & Remodeling
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I hired Capital City to paint the kitchen cabinets and interior doors in my new home. Based on the multiple 5 star reviews on Yelp, I was expecting really great work! Sadly, what was supposed to be a 3 day painting job turned into a month long ordeal that has left my cabinets and interior doors damaged beyond repair and me heartbroken and in a state of shock.

I had brand new solid wood unfinished cabinets in my small kitchen and all new interior doors that I wanted painted. Ishmael was responsive, friendly, and quite convincing that he would be in and out in 3 days. After about 10 days of having his crew in my home, they finally finished. Upon inspection, the paint job was sub-par (lumps, smudges, clouding, etc) and the paint scraped through with a fingernail even after 3 weeks of drying. Ishmael said it was an issue with bad paint and a malfunctioning sprayer and kindly said he would fix the problem.

His crew then spent another 10ish days sanding and re-priming everything and then repainted the cabinets... but in the wrong color! (grey instead of blue and Benjamin Moore admitted to making a mixing mistake). After several discussions with Ishmael and testing multiple paint samples he brought over, I finally resorted to buying the paint myself because his vendors were unable to do an accurate color match to Behr's 'Night Shade'.

Just as I thought we were back on track and finishing up, his new crew pointed out to me extensive damage to all of my interior doors and cabinets from improper sanding by the first crew. I sent photos to Ishmael but did not receive a response. Around 1 pm that day, the crew abruptly packed up and left - doors partial painted, left leaning up against the walls, overspray all over the kitchen, damage to the dishwasher and microwave, dust everywhere, my ladder was taken, trash and paint stains (on walls, carpet, garage, hardwood, concrete) were left behind, etc. When I asked if the guys were coming back, Ishmael did not return my calls or text messages.

To be fair, Ishmael and his crew were nice, and I feel like he did originally try to fix the issues; maybe they were just beyond repair? All I know is we were VERY patient and understanding, and we gave Ishmael and his crew every opportunity to make it right. But now I am left with damaged doors and cabinets, and a very sad heart.

Ishmael just sent me a text saying they are not coming back to finish the job. I'm so heartbroken that my new house is ruined and a 'professional' business would just walk out on a job like this with out finishing. I do, however, want Ishmael's crew to know that I appreciate all of their help and honesty in pointing out the issues to me, and that I know none of this was their fault.

Just please, please, beware of blindly trusting reviews. I learned my lesson the hard way and would hate to see anyone else's property damaged! Feel free to message me if you'd like more photos of the damage to my doors and cabinets and the way the house was left (I posted 3 on yelp), or copies of any of my communications with Ishmael.

In a recent response to my BBB complaint, Ishmael admitted he walked out on the job because it was now going to cost him more than what he quoted me. This is beyond unprofessional. Please beware of this company.

1
★☆☆☆☆

I hired Capital City to paint the kitchen cabinets and interior doors in my new home. Based on the multiple 5 star reviews on Yelp, I was expecting really great work! Sadly, what was supposed to be a 3 day painting job turned into a month long ordeal that has left my cabinets and interior doors damaged beyond repair and me heartbroken and in a state of shock.

I had brand new solid wood unfinished cabinets in my small kitchen and all new interior doors that I wanted painted. Ishmael was responsive, friendly, and quite convincing that he would be in and out in 3 days. After about 10 days of having his crew in my home, they finally finished. Upon inspection, the paint job was sub-par (lumps, smudges, clouding, etc) and the paint scraped through with a fingernail even after 3 weeks of drying. Ishmael said it was an issue with bad paint and a malfunctioning sprayer and kindly said he would fix the problem.

His crew then spent another 10ish days sanding and re-priming everything and then repainted the cabinets... but in the wrong color! (grey instead of blue and Benjamin Moore admitted to making a mixing mistake). After several discussions with Ishmael and testing multiple paint samples he brought over, I finally resorted to buying the paint myself because his vendors were unable to do an accurate color match to Behr's 'Night Shade'.

Just as I thought we were back on track and finishing up, his new crew pointed out to me extensive damage to all of my interior doors and cabinets from improper sanding by the first crew. I sent photos to Ishmael but did not receive a response. Around 1 pm that day, the crew abruptly packed up and left - doors partial painted, left leaning up against the walls, overspray all over the kitchen, damage to the dishwasher and microwave, dust everywhere, my ladder was taken, trash and paint stains (on walls, carpet, garage, hardwood, concrete) were left behind, etc. When I asked if the guys were coming back, Ishmael did not return my calls or text messages.

To be fair, Ishmael and his crew were nice, and I feel like he did originally try to fix the issues; maybe they were just beyond repair? All I know is we were VERY patient and understanding, and we gave Ishmael and his crew every opportunity to make it right. But now I am left with damaged doors and cabinets, and a very sad heart.

Ishmael just sent me a text saying they are not coming back to finish the job. I'm so heartbroken that my new house is ruined and a 'professional' business would just walk out on a job like this with out finishing. I do, however, want Ishmael's crew to know that I appreciate all of their help and honesty in pointing out the issues to me, and that I know none of this was their fault.

Just please, please, beware of blindly trusting reviews. I learned my lesson the hard way and would hate to see anyone else's property damaged! Feel free to message me if you'd like more photos of the damage to my doors and cabinets and the way the house was left (I posted 3 on yelp), or copies of any of my communications with Ishmael.

In a recent response to my BBB complaint, Ishmael admitted he walked out on the job because it was now going to cost him more than what he quoted me. This is beyond unprofessional. Please beware of this company.

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my experience was completely positive and professional from start to finish. i wasn't entirely sure what colors i wanted, but michael did a thorough walk-through and took the time to learn more about me, what i like, and what i DON'T like, and together, we ended up picking the perfect colors for every room in my home.

michael was flexible on scheduling, both with the walk-through and the actual job. the pricing was pleasantly, surprisingly affordable, and they left absolutely no traces of having been in my home. and they're quick!

all-around, genuinely nice people to work with who are knowledgeable, friendly, and professional. i'll continue using them for any paint jobs or touch-ups i have in the future.

thanks for everything!

5
★★★★★

my experience was completely positive and professional from start to finish. i wasn't entirely sure what colors i wanted, but michael did a thorough walk-through and took the time to learn more about me, what i like, and what i DON'T like, and together, we ended up picking the perfect colors for every room in my home.

michael was flexible on scheduling, both with the walk-through and the actual job. the pricing was pleasantly, surprisingly affordable, and they left absolutely no traces of having been in my home. and they're quick!

all-around, genuinely nice people to work with who are knowledgeable, friendly, and professional. i'll continue using them for any paint jobs or touch-ups i have in the future.

thanks for everything!

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I knew that taking the kitchen cabinets from brown to white would be a big improvement, but I didn't think about how much brighter the kitchen would be. It feels great to be in there- and we never need the lights on during the day!
Stunning cabinets...great front door color... and wonderful service. I'm one happy customer!

5
★★★★★

I knew that taking the kitchen cabinets from brown to white would be a big improvement, but I didn't think about how much brighter the kitchen would be. It feels great to be in there- and we never need the lights on during the day!
Stunning cabinets...great front door color... and wonderful service. I'm one happy customer!

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Our new home now has custom wall and trim colors and we love it! The new stucco faux finish in the dining room is my wife's favorite. Thank you Michael, and CCP&R!

5
★★★★★

Our new home now has custom wall and trim colors and we love it! The new stucco faux finish in the dining room is my wife's favorite. Thank you Michael, and CCP&R!

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The complete interior of our home in now fresh with many new colors thanks to Capital City Painting. The painters were very professional, clean and proficient. Cost-wise, the price was very reasonable, especially considering the end result. I've already recommended them to my coworkers and friends.

5
★★★★★

The complete interior of our home in now fresh with many new colors thanks to Capital City Painting. The painters were very professional, clean and proficient. Cost-wise, the price was very reasonable, especially considering the end result. I've already recommended them to my coworkers and friends.

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