Westfield Gas & Electric

★★★★☆
Monday through Friday: 8:30am to 5:00pm

About Westfield Gas & Electric

Categories
  • Electric Companies
  • Gas Companies

Communications & Utilities

Communications & Utilities
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This "service" takes longer to deduct the payment from your account than it takes to wright out a check, send it in and wait for it to clear... For example, I paid my bill online on 4/6... my bank has the payment listed in my "paid bills" but the deduction has not yet occured. (Today is 4/30)

3
★★★☆☆

This "service" takes longer to deduct the payment from your account than it takes to wright out a check, send it in and wait for it to clear... For example, I paid my bill online on 4/6... my bank has the payment listed in my "paid bills" but the deduction has not yet occured. (Today is 4/30)

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I have been in Westfield for about 10 Years and though I have no complaints about my Electric Service, I have a problem every month with their billing. They never reflect the correct previous payments and are always trying to over charge me. Once I called and not only did I not owe the double amount they were asking for, they actually owed me a credit. After reading other complaints like this, I am starting to believe this is intentional. I have filled a complaint with the Better Business Bureau and hopefully they will finally correct these consistent billing errors that are always in their own favor.

1
★☆☆☆☆

I have been in Westfield for about 10 Years and though I have no complaints about my Electric Service, I have a problem every month with their billing. They never reflect the correct previous payments and are always trying to over charge me. Once I called and not only did I not owe the double amount they were asking for, they actually owed me a credit. After reading other complaints like this, I am starting to believe this is intentional. I have filled a complaint with the Better Business Bureau and hopefully they will finally correct these consistent billing errors that are always in their own favor.

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.

Living in Westfield for 13 years, I have been using Westfield G & E for just as long. Their have been times when their service has been spotty, and it is still hard to understand just what I am paying for according to their invoice. All in all, I would rather deal with a local utility than some mega corporation outside of my area.

3
★★★☆☆

Living in Westfield for 13 years, I have been using Westfield G & E for just as long. Their have been times when their service has been spotty, and it is still hard to understand just what I am paying for according to their invoice. All in all, I would rather deal with a local utility than some mega corporation outside of my area.

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I have dealt with Westfield Gas & Electric for many years. There is no faster repair service around that I have seen. Usually by the time we realize there is a problem there is already a truck on our street addressing the situation.

5
★★★★★

I have dealt with Westfield Gas & Electric for many years. There is no faster repair service around that I have seen. Usually by the time we realize there is a problem there is already a truck on our street addressing the situation.

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.

Not that you have a choice for electric and gas service, but WG&E seems to be competitive with regard to other cities in the area. Our bills have not been as large in the past few years. Keep an eye on the accounting though. We've had errors in our bills.

3
★★★☆☆

Not that you have a choice for electric and gas service, but WG&E seems to be competitive with regard to other cities in the area. Our bills have not been as large in the past few years. Keep an eye on the accounting though. We've had errors in our bills.

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Nice people in customer service. Prices have gone up too much this year though. Would be nice if we could catch a break somewhere in our monthly bills. I do appreciate the discount for early payment.

3
★★★☆☆

Nice people in customer service. Prices have gone up too much this year though. Would be nice if we could catch a break somewhere in our monthly bills. I do appreciate the discount for early payment.

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We just moved into Westfield a few short months ago. This is our 1st winter and heating season here. We have more square footage than where we formerly lived, but yet the gas & electric combined is approx $100 less than last year in different town w/different supplier. The 5% prepay discount is a nice incentive too.

4
★★★★☆

We just moved into Westfield a few short months ago. This is our 1st winter and heating season here. We have more square footage than where we formerly lived, but yet the gas & electric combined is approx $100 less than last year in different town w/different supplier. The 5% prepay discount is a nice incentive too.

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.

Westfield G&E Rates fluctuate around average. I have been impressed with their service levels. They assisted in installing a gas stove and the price was very reasonable. We also called them once in the middle of the night for a "gas smell" in our house. They sent someone right over and did a thorough evaluation.

5
★★★★★

Westfield G&E Rates fluctuate around average. I have been impressed with their service levels. They assisted in installing a gas stove and the price was very reasonable. We also called them once in the middle of the night for a "gas smell" in our house. They sent someone right over and did a thorough evaluation.

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.

I work in a real estate firm and needed to acquire copies on an electric and heating bill for one of our properties. I spoke with Kathy and she was very pleasant, knew exactly what I needed and faxed it over promptly. WOW. You certainly don't find efficiently like that often.

Thanks Kathy for making my life a bit easier today.
:)

5
★★★★★

I work in a real estate firm and needed to acquire copies on an electric and heating bill for one of our properties. I spoke with Kathy and she was very pleasant, knew exactly what I needed and faxed it over promptly. WOW. You certainly don't find efficiently like that often.

Thanks Kathy for making my life a bit easier today.
:)

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As much as I hat to pay the outrageous prices, I suppose they are in line with everything else we pay for. I will say that if you have a problem they are very helpful and have good customer service.

4
★★★★☆

As much as I hat to pay the outrageous prices, I suppose they are in line with everything else we pay for. I will say that if you have a problem they are very helpful and have good customer service.

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Westfield Gas & Electric has always given us exceptional service. We have had to have service calls a couple of times, which resulted in a short wait time, and our problem resolved. They also offer a discount for paying in a timely fashion.

4
★★★★☆

Westfield Gas & Electric has always given us exceptional service. We have had to have service calls a couple of times, which resulted in a short wait time, and our problem resolved. They also offer a discount for paying in a timely fashion.

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Although nobody likes paying the huge price it costs to heat now a days, we have never had a complaint about the service they provide. It is great that they offer a reduced bill if you pay it early.

3
★★★☆☆

Although nobody likes paying the huge price it costs to heat now a days, we have never had a complaint about the service they provide. It is great that they offer a reduced bill if you pay it early.

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Westfield Gas & Electric are located at 100 Elm Street, they are the corner building. When I moved to Westfield the staff here was very helpful. Every time I had any question they were very helpful.

4
★★★★☆

Westfield Gas & Electric are located at 100 Elm Street, they are the corner building. When I moved to Westfield the staff here was very helpful. Every time I had any question they were very helpful.

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More about Westfield Gas & Electric

Residential and commercial gas and electric distribution services; repair of gas-fired appliances.

 

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