Lux

I used to go to Lux on the regular and was very fourtunate that Nia was doing my hair. However, things have change and management/owner has no idea on how to run a salon business. I made it my business to visit Nia at lease once a week if not every other week nevertheless, Lux received my business as well as money faithfully. Over the last couple of months the owner(whom I think needs some reference on how to run a salon) has implemented this new rule that you can only get a cut/color on Saturday's and any other services must be done during the week. When I head this absub B###S###, I called Nia and ask her about it and she confirm...My issues is this.... As African American women our hair is not design to cut and color every week therefore we should not be subjected to only come during the week. If we simply want an shampoo/style on Saturday then we should be allowed to retain thoser services. Furthermore, how can a salon owner dictate when and what services we should get and on what days. Without, our money (meaning the all clients despite color/race) her salon will not be an up and running salon. Nia, I want you to know that I miss your services and I hope you either leave this salon or try to talk some sense to the owner.

I loved the job Lauren did on my hair (cut and color). I was a regular for well over a year. However, on my last visit, a woman I believe to be the manager interrupted my hair cut, informing Lauren that another client was waiting and, although the individual waiting was a last minute addition to the schedule, took precedence over my appointment (scheduled well in advance). I was never given a satisfactory answer as to why this was the case. Lauren to her credit was horrified and apologized to me profusely. The manager woman told Lauren that "someone else can take care of her," pointing in my direction. When I indicated that I wanted to wait for Lauren, I was forced to sit in a corner and twiddle my thumbs until she was again available (close to an hour). Several weeks down the road, I called to make an appointment with Lauren. Despite being a client of Lauren's for well over one year, I was told: "for someone like you, it will be several weeks." Previously, I was able to get in with a week or two notice (which I consider reasonable). I do not consider several weeks reasonable. When I asked for an explanation, I was told that "things have changed." I did not take the appointment. Her constant usage of the expression, "someone like you," and tone was probably one of the most offensive things I've ever heard. It was especially hurtful given my established reputation with Lauren. I was spending at least $500 every two months for my cut, color, and product. I am more than happy to spend my money at a salon that appreciates my business. It's really a shame, I love the work that Lauren did, but it wasn't enough to overcome the terrible customer service. I have never had a worse experience at a salon.

I decided to visit The Lux salon due to citysearch reveiws several months ago, and I have not been disappointed yet!!! The service is wonderful, the staff are so so professional and my stylist Nia is the BOMB!!! She knows hair as well as color. Please visit this salon you will not be disappointed:)

I must say picking a hair salon is almost as difficult as picking a doctor and if you've moved as much as I have you would imagine that I have had my share of less than happy hair experiences. I was recommended to this place by a friend of mine and I love, love, love to change my hair up. I called up and spoke with a very friendly receptionist who referred me to Lauren for hair extensions. I have to say it was a roll of the dice, but after a consultation with Lauren I had a feeling that I was in good hands. I wish I could post a picture. That is how impressed I am. The receptionist, I think her name was Kristen, was delightful. It takes a long time to get extensions and she was so sweet, offering me something to drink and even offered to go next door to a restaurant to get some tea. I felt like I had been a client for years. I will be back.

I found Lux on Citysearch because they were close to my girlfriends job. I called them and spoke to "Billy" and I told him about my situation. I bought my girlfriend a gift certificate, she went over the weekend and loved it! NOt only was I impressed but she loved it. I guess im buying gift certificates for my sis and mom too.