Techpros

★★★★★
Proacitve IT solutions including computer repair and data recovery
  • 601 Church St.

    Franklin, TN 37064

    Map & Directions
  • 615-595-6399

4.5 14
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If you have a problem with your laptop or need something to be installed or upgraded, the guys here can help. Ask them about your problem.

5
★★★★★

If you have a problem with your laptop or need something to be installed or upgraded, the guys here can help. Ask them about your problem.

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$149 To get my HP back up in running. The tech guy said it had some corruption and they would have to reinstall my Windows. Picked up the computer just 2 days after I approved the work. I will use these guys again.

3
★★★★★

$149 To get my HP back up in running. The tech guy said it had some corruption and they would have to reinstall my Windows. Picked up the computer just 2 days after I approved the work. I will use these guys again.

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I brought in my 4yr old MacBook Pro which wouldn't start up. Tech Pro team provided excellent information and presented a customer-friendly approach to resolving problem. Cedric was great at managing my expectations. Received a phone call later that day with news that problem was fixed??couldn't ask for better service and great to know that there are Apple "pros" right here in downtown Franklin without having to hassle with mall "geniuses" and "authorities".

2
★★★★★

I brought in my 4yr old MacBook Pro which wouldn't start up. Tech Pro team provided excellent information and presented a customer-friendly approach to resolving problem. Cedric was great at managing my expectations. Received a phone call later that day with news that problem was fixed??couldn't ask for better service and great to know that there are Apple "pros" right here in downtown Franklin without having to hassle with mall "geniuses" and "authorities".

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I have a long and sad history with Best Buy, so going to TechPros was a breath of fresh air! Finally, I have found POSITIVE customer service! When I needed a great laptop for the long haul, the TechPros professionals were there to help me. I'm very satisfied with my purchase. When I was having trouble with my keyboard, the technician at TechPros helped me ON THE SPOT. He didn't make fun of me because all he had to do was adjust the sensitivity on my touch pad. Instead, he helped me with compassion and sent me on my way. No stress! I highly recommend Techpros for all of your computer needs. Now instead of my dreary past with Best Buy, I look forward to a bright future with TechPros.

2
★★★★★

I have a long and sad history with Best Buy, so going to TechPros was a breath of fresh air! Finally, I have found POSITIVE customer service! When I needed a great laptop for the long haul, the TechPros professionals were there to help me. I'm very satisfied with my purchase. When I was having trouble with my keyboard, the technician at TechPros helped me ON THE SPOT. He didn't make fun of me because all he had to do was adjust the sensitivity on my touch pad. Instead, he helped me with compassion and sent me on my way. No stress! I highly recommend Techpros for all of your computer needs. Now instead of my dreary past with Best Buy, I look forward to a bright future with TechPros.

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My computer was struck by lighting a couple of weeks ago. When it comes to computers, I'm completed lost. I had seen TechPros for years since I live downtown Franklin. I left my computer with Cedric one morning and before the day was out, he called with a diagnosis which was to no surprise. I needed a new computer but the good news was he's ability to restore all my data from my hard drive. He helped me decide on a new system and was able to transfer my old data successfully. He even went the extra step and helped me on the phone find another file I could not seem to locate. I was determined not to shop the Big Box stores and NEVER REGRET that decision. I would highly recommend Cedric and TechPros for all your computer needs.

2
★★★★★

My computer was struck by lighting a couple of weeks ago. When it comes to computers, I'm completed lost. I had seen TechPros for years since I live downtown Franklin. I left my computer with Cedric one morning and before the day was out, he called with a diagnosis which was to no surprise. I needed a new computer but the good news was he's ability to restore all my data from my hard drive. He helped me decide on a new system and was able to transfer my old data successfully. He even went the extra step and helped me on the phone find another file I could not seem to locate. I was determined not to shop the Big Box stores and NEVER REGRET that decision. I would highly recommend Cedric and TechPros for all your computer needs.

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My business laptop was not starting so I looked up a local repair shop here in Franklin. Techpros looked like a good business I can trust. Not only did they get my system running, they did it for a lot less then I was expecting. Mention you are a first time customer and they will give you a nice discount to earn your business. You will not be disappointed. Thanks to Cedric and the team and Techpros to get me up and going! Lifesavers!

2
★★★★★

My business laptop was not starting so I looked up a local repair shop here in Franklin. Techpros looked like a good business I can trust. Not only did they get my system running, they did it for a lot less then I was expecting. Mention you are a first time customer and they will give you a nice discount to earn your business. You will not be disappointed. Thanks to Cedric and the team and Techpros to get me up and going! Lifesavers!

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My antivirus software informed me that winlogon.exe is infected with a virus and I tried to fix it by deleting winlogon.exe but it does not allow me to delete it and I tried to clean it up with my antivirus software installed in my computer but it is not working! Everything just freezes! I called Techpros and they fix it in no time! I'm so glad to find Techpros and help me solve my computer troubles without having to spend so much and wait.

2
★★★★★

My antivirus software informed me that winlogon.exe is infected with a virus and I tried to fix it by deleting winlogon.exe but it does not allow me to delete it and I tried to clean it up with my antivirus software installed in my computer but it is not working! Everything just freezes! I called Techpros and they fix it in no time! I'm so glad to find Techpros and help me solve my computer troubles without having to spend so much and wait.

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Okay, I was having a complete melt down. Upgraded my mac to Office 2011 and got a new Blackberry Torch. They no longer worked like they should and I could not run my business from Mac Pro, no emailing, no internet! They came quickly to my rescue and spent all the time I didn't have talking to whomever to get my problem solved! They are my heros and they did not charge me a fortune for my emergency! What a nice surprise, professional, fun and quick without overcharging. I will be back for all my Apple needs! Thanks so much!

2
★★★★★

Okay, I was having a complete melt down. Upgraded my mac to Office 2011 and got a new Blackberry Torch. They no longer worked like they should and I could not run my business from Mac Pro, no emailing, no internet! They came quickly to my rescue and spent all the time I didn't have talking to whomever to get my problem solved! They are my heros and they did not charge me a fortune for my emergency! What a nice surprise, professional, fun and quick without overcharging. I will be back for all my Apple needs! Thanks so much!

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During the floods my server for my business was completely submerged in water. I thought that my business doors would have to close not having a backup or anything. Techpros sorry I didn't write this review sooner, but THANK YOU! These guys were prompt, professional, nice office, overall great experience in the worst of times. Thanks again guys! Highly recommend them.

2
★★★★★

During the floods my server for my business was completely submerged in water. I thought that my business doors would have to close not having a backup or anything. Techpros sorry I didn't write this review sooner, but THANK YOU! These guys were prompt, professional, nice office, overall great experience in the worst of times. Thanks again guys! Highly recommend them.

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My Macbook Pro drive was getting full so I called the guys at Techpros in Franklin. They where able to recommend a solution that was way more effective than buying a new Macbook Pro. The final result, they copied my current hard drive and put it onto a new larger hard drive and everything is the exact same. The turnaround time was great too! Thanks to David and Techpros for helping me.

2
★★★★★

My Macbook Pro drive was getting full so I called the guys at Techpros in Franklin. They where able to recommend a solution that was way more effective than buying a new Macbook Pro. The final result, they copied my current hard drive and put it onto a new larger hard drive and everything is the exact same. The turnaround time was great too! Thanks to David and Techpros for helping me.

Pros: Apple Repair for Macbook Pros

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Oh my, looks like you cannot make everybody happy, huh? I experience that in my industry too! Don't worry about it!

Anyways, about my repair and service with Techpros.

My computer would not boot. Techpros diagnosed my issue and had me up in running in about 3 days. That was very important because it was my work computer. Also, they where very thorough in explaining their service. Thanks guys, keep up the good work!

2
★★★★★

Oh my, looks like you cannot make everybody happy, huh? I experience that in my industry too! Don't worry about it!

Anyways, about my repair and service with Techpros.

My computer would not boot. Techpros diagnosed my issue and had me up in running in about 3 days. That was very important because it was my work computer. Also, they where very thorough in explaining their service. Thanks guys, keep up the good work!

Pros: fast, reliable, experienced, fare price for quality service

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Took in a laptop where the A/C input cable had to be wiggled just right to connect. They charged a $70 fee to tell me it would be $300 to repair loose A/C input.

0
★☆☆☆☆

Took in a laptop where the A/C input cable had to be wiggled just right to connect. They charged a $70 fee to tell me it would be $300 to repair loose A/C input.

Pros: none

Cons: Waste of $70 diagnostic charge and waste of time

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Early last year, I had a computer that was having video card problems. I didn't have time to do it myself, so I thought I would get professionals. After looking at the machine, the tech told me the computer was loaded with malware, and they would clean it for $200. I told him I would just do a clean install instead.

The computer worked when returned, but a few months later when I started playing with my media files, Windows Media Center kept crashing. When I tried to download drivers for the video card, I found out the video card was not compatible with Windows XP Media Center Edition (stated by the manufacture of the card)

I called the store owner, Gabe, and he said that if I had let them do the system cleaning, they would have caught the mistake. (Note to business owners: When a customer pays you to do a job, do the job correctly without the extortion!)

With me wanting a computer that worked the way it did when I sent it to them, and him not wanting to give me a new card, I asked if he could locate a used card that would work. He said he would look around the shop, and give me a call back. He did not return my call.

If you want computer work done right and honestly in Franklin, look to someone else!

0
★☆☆☆☆

Early last year, I had a computer that was having video card problems. I didn't have time to do it myself, so I thought I would get professionals. After looking at the machine, the tech told me the computer was loaded with malware, and they would clean it for $200. I told him I would just do a clean install instead.

The computer worked when returned, but a few months later when I started playing with my media files, Windows Media Center kept crashing. When I tried to download drivers for the video card, I found out the video card was not compatible with Windows XP Media Center Edition (stated by the manufacture of the card)

I called the store owner, Gabe, and he said that if I had let them do the system cleaning, they would have caught the mistake. (Note to business owners: When a customer pays you to do a job, do the job correctly without the extortion!)

With me wanting a computer that worked the way it did when I sent it to them, and him not wanting to give me a new card, I asked if he could locate a used card that would work. He said he would look around the shop, and give me a call back. He did not return my call.

If you want computer work done right and honestly in Franklin, look to someone else!

Pros: close to home

Cons: wrong video card for OS, no return call

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My computer was infected and eventually stopped working. So, I took it to TechPros in Franklin, TN and they were able to get it running again without losing my data. Thank's TechPros for helping me out. One more thing to mention... I did call Geek Squad but their turn around time was 3 weeks. TechPros turnaround was 24-48 hours. Clearly the better choice.

2
★★★★★

My computer was infected and eventually stopped working. So, I took it to TechPros in Franklin, TN and they were able to get it running again without losing my data. Thank's TechPros for helping me out. One more thing to mention... I did call Geek Squad but their turn around time was 3 weeks. TechPros turnaround was 24-48 hours. Clearly the better choice.

Pros: Fast Turn Around

Editorial from

TechPros offers home and business computer repair services, as well as web design, virus protection and removal and remote or in-home support services.

 

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