The Laptop Guy

★★★★☆
Got Laptop Problems?
  • 980 W 5th Ave

    Columbus, OH 43212

    Map & Directions
  • 614-487-9674

4.4951 103
Hi! Sign in to let us know how The Laptop Guy was?
Write a Review
  « Previous 1 3
.

We brought my daughter's ipod touch 4th generation in because the screen was cracked. When we received it back after the repair, the round home button was crooked. I thought, "Well, if it works, I guess it's ok, but not a very professional

3
★★★★★

We brought my daughter's ipod touch 4th generation in because the screen was cracked. When we received it back after the repair, the round home button was crooked. I thought, "Well, if it works, I guess it's ok, but not a very professional

.

Takes more than a week to diagnose. They did find the problem with the laptop. After receiving the call from them explaining what they found, it took about 2 days for them to just transport the laptop from their Gahanna office to the

3
★★★★★

Takes more than a week to diagnose. They did find the problem with the laptop. After receiving the call from them explaining what they found, it took about 2 days for them to just transport the laptop from their Gahanna office to the

.

We had a very good experience with The Laptop Guy when my daughter's laptop screen was cracked. It was quick, easy and service was outstanding. Our IPAD 2 cracked several months ago after being dropped. Immediately, I knew I could go to the Laptop Guy because my experience was so positive before. The serviceman let me know exactly how long it would take and even helped me pick it up from a different location to get it back earlier. I really liked getting a phone call from The Laptop Guy representative letting me know the status of my repair and when it was available for pickup. I had a Groupon as well to save money on my repair, which made me even happier with the entire experience. I would highly recommend The Laptop Guy to anyone. They are knowledgable, dependable, quick and professional.

2
★★★★★

We had a very good experience with The Laptop Guy when my daughter's laptop screen was cracked. It was quick, easy and service was outstanding. Our IPAD 2 cracked several months ago after being dropped. Immediately, I knew I could go to the Laptop Guy because my experience was so positive before. The serviceman let me know exactly how long it would take and even helped me pick it up from a different location to get it back earlier. I really liked getting a phone call from The Laptop Guy representative letting me know the status of my repair and when it was available for pickup. I had a Groupon as well to save money on my repair, which made me even happier with the entire experience. I would highly recommend The Laptop Guy to anyone. They are knowledgable, dependable, quick and professional.

.

My daughter dropped her new 4th gen iTouch a day after we got it and cracked the screen. I thought I was out another $200. After searching the web and calling around I found the Laptop Guy to easy to use and competitive. Turns out they did the job quicker than expected and everything was done right. Highly recommend - very knowledgeable, quick service and price was right!

2
★★★★★

My daughter dropped her new 4th gen iTouch a day after we got it and cracked the screen. I thought I was out another $200. After searching the web and calling around I found the Laptop Guy to easy to use and competitive. Turns out they did the job quicker than expected and everything was done right. Highly recommend - very knowledgeable, quick service and price was right!

.

I had cracked my iphone screen and was questioning whether or not to purchase the repair kit myself and attempt to dyi it or beg a friend to deal with the hassle, but before I made a decision I wanted to check prices. The Laptop guy was the first to come up on a google search and I thought why not? They offered a free estimate so I gave it a shot....to my surprise I received a response email within 30 minutes, usually you wait a business day or two for just a response. And even better, it was clear and concise with the price upfront, parts labor and warranty. I was sold at the promptness and honesty. I replied with a question and got another quick email back and was offered an expired groupon discount! I took my phone in later that week to the Gahanna location and they told me that for 25 extra dollars I could have my phone back later the afternoon. Totally worth it and the service was great. I was scared this was going to be a 300 dollar expense with verizon or apple but it turned out to be quite reasonable and my phone is working like the day it came out of the box! Thank you

2
★★★★★

I had cracked my iphone screen and was questioning whether or not to purchase the repair kit myself and attempt to dyi it or beg a friend to deal with the hassle, but before I made a decision I wanted to check prices. The Laptop guy was the first to come up on a google search and I thought why not? They offered a free estimate so I gave it a shot....to my surprise I received a response email within 30 minutes, usually you wait a business day or two for just a response. And even better, it was clear and concise with the price upfront, parts labor and warranty. I was sold at the promptness and honesty. I replied with a question and got another quick email back and was offered an expired groupon discount! I took my phone in later that week to the Gahanna location and they told me that for 25 extra dollars I could have my phone back later the afternoon. Totally worth it and the service was great. I was scared this was going to be a 300 dollar expense with verizon or apple but it turned out to be quite reasonable and my phone is working like the day it came out of the box! Thank you

.

GOOD ?? Although I was never able contacted the service manager on calls (many over the month they had my laptop) he always called back within a few hours. They could not fix my problem so they did not charge me a diagnosis fee.
BAD: Had laptop about a month, could not fix my problem, rushed to a costly diagnosis without doing thorough troubleshooting steps, could never contact service manager on phone without leaving message for call back, took too long in evaluating different possible problems, did not use express delivery for part (e.g., overnight) to expedite repairs, apparent lack of urgency in fixing problem (should have kept at top of repair list but too much time between contact to show evidence of repair urgency on their end).
SITUATION: My laptop screen did not work. I already replaced a couple of parts trying to fix the problem and before I spent more money on the next step (replace LCD cable), I took my laptop to the Laptop Guys thinking they would have diagnostic testing tools to validate a bad cable, replace it, and get it working. I even explained all steps I did/replaced and told the guy at the desk I believed the cable was bad. He estimated 2 weeks for repair. The service manager contacted me after a week (after I called on status) and he said the laptop would not boot up and the motherboard was bad ?? with a huge cost to replace what he called a ??common well known? problem on this laptop. I knew this was wrong and explained what I knew, my troubleshooting steps, issues exhibited, and that I was concerned on the level of troubleshooting expertise of his techs. After going back and forth on status calls for another week and a half, they said it might be a bad cable and would order one with a repair cost of $199 (for a $50 part). After a total of about a month, they said the cables they received and tried did not work and gave up. They gave back the laptop and basically said ?? sorry, we can??t fix it, it was a complex problem, and you can have it back (still not working). Fast forward a week - within 10 minutes of internet searches, I found the LCD cable I needed, I installed it, and the laptop is now working just like new again. I will not recommend the Laptop Guy to anyone and will not consider their services in the future.

0
★☆☆☆☆

GOOD ?? Although I was never able contacted the service manager on calls (many over the month they had my laptop) he always called back within a few hours. They could not fix my problem so they did not charge me a diagnosis fee.
BAD: Had laptop about a month, could not fix my problem, rushed to a costly diagnosis without doing thorough troubleshooting steps, could never contact service manager on phone without leaving message for call back, took too long in evaluating different possible problems, did not use express delivery for part (e.g., overnight) to expedite repairs, apparent lack of urgency in fixing problem (should have kept at top of repair list but too much time between contact to show evidence of repair urgency on their end).
SITUATION: My laptop screen did not work. I already replaced a couple of parts trying to fix the problem and before I spent more money on the next step (replace LCD cable), I took my laptop to the Laptop Guys thinking they would have diagnostic testing tools to validate a bad cable, replace it, and get it working. I even explained all steps I did/replaced and told the guy at the desk I believed the cable was bad. He estimated 2 weeks for repair. The service manager contacted me after a week (after I called on status) and he said the laptop would not boot up and the motherboard was bad ?? with a huge cost to replace what he called a ??common well known? problem on this laptop. I knew this was wrong and explained what I knew, my troubleshooting steps, issues exhibited, and that I was concerned on the level of troubleshooting expertise of his techs. After going back and forth on status calls for another week and a half, they said it might be a bad cable and would order one with a repair cost of $199 (for a $50 part). After a total of about a month, they said the cables they received and tried did not work and gave up. They gave back the laptop and basically said ?? sorry, we can??t fix it, it was a complex problem, and you can have it back (still not working). Fast forward a week - within 10 minutes of internet searches, I found the LCD cable I needed, I installed it, and the laptop is now working just like new again. I will not recommend the Laptop Guy to anyone and will not consider their services in the future.

.

I had a laptop problem and a friend recommended The Laptop Guy. I used the online website to place a service order and then took it directly to the store. I immediately felt confident that it was in good hands because after explaining the issue to Mike (the service technician), he seemed to follow what I was talking about. I received a phone call letting me know that it was back from diagnostics and what my options were. My computer was fixed and it's been working great ever since. Kudos to this business for their user-friendly website, knowledgeable technicians, and their after-service email asking about my experience.

2
★★★★★

I had a laptop problem and a friend recommended The Laptop Guy. I used the online website to place a service order and then took it directly to the store. I immediately felt confident that it was in good hands because after explaining the issue to Mike (the service technician), he seemed to follow what I was talking about. I received a phone call letting me know that it was back from diagnostics and what my options were. My computer was fixed and it's been working great ever since. Kudos to this business for their user-friendly website, knowledgeable technicians, and their after-service email asking about my experience.

.

The Lap Top Guys are just terrific! As a three score & ten+ aged computer illiterate, I so appreciate the Guys patience and knowledge of their field. In a matter of minutes they resolved my problems. When I really gross out my computer and need serious hard/soft - ware intervention I will call The Laptop Guy. I hope they enjoyed the brownies my wife made!

Josh

2
★★★★★

The Lap Top Guys are just terrific! As a three score & ten+ aged computer illiterate, I so appreciate the Guys patience and knowledge of their field. In a matter of minutes they resolved my problems. When I really gross out my computer and need serious hard/soft - ware intervention I will call The Laptop Guy. I hope they enjoyed the brownies my wife made!

Josh

.

My laptop was totally non-functional, bogged down with a virus. I took it to The Laptop Guy at the Grandview location and they explained the possible scenarios of what could be wrong, how they could fix it, and how they could help prevent it from happening again. Within a few days, Devin called and told me since he removed 13 viruses (!) on my computer, he recommended wiping the whole thing and reloading my operating system. My laptop now works better and faster than it did fresh from the factory! For the very affordable cost of my fix, I also have 1 year of support from The Laptop Guy. I am a Lifetime Customer of The Laptop Guy!

2
★★★★★

My laptop was totally non-functional, bogged down with a virus. I took it to The Laptop Guy at the Grandview location and they explained the possible scenarios of what could be wrong, how they could fix it, and how they could help prevent it from happening again. Within a few days, Devin called and told me since he removed 13 viruses (!) on my computer, he recommended wiping the whole thing and reloading my operating system. My laptop now works better and faster than it did fresh from the factory! For the very affordable cost of my fix, I also have 1 year of support from The Laptop Guy. I am a Lifetime Customer of The Laptop Guy!

.

After posting an unsatisfactory review regarding my experience with the laptop guy about my misplaced laptop, the owner actually responded to my ad. Although I was very frustrated, I was ultimately shocked that the owner took this review seriously and called me back.
I realize that even a computer solution store may have some system challenges and the laptop guy does take customer service seriously. First off, in my original review I was incorrect in mentioning that I spoke with the owner. Instead, I spoke with a Tech Manager. Secondly, the actual work and the problem of my computer was resolved and on time. Unfortunately, the miscommunication, the system glitch and the confusion at the store was my biggest frustration. Although, my experience was far from perfect, the fact that my computer is fixed and that the owner responded to my ad, I am satisfied with my experience. I hope they do work out the kinks because I would seriously give them another chance since the laptop guy does charges 25% less than the Geek Squad for a virus removal.

1
★★★☆☆

After posting an unsatisfactory review regarding my experience with the laptop guy about my misplaced laptop, the owner actually responded to my ad. Although I was very frustrated, I was ultimately shocked that the owner took this review seriously and called me back.
I realize that even a computer solution store may have some system challenges and the laptop guy does take customer service seriously. First off, in my original review I was incorrect in mentioning that I spoke with the owner. Instead, I spoke with a Tech Manager. Secondly, the actual work and the problem of my computer was resolved and on time. Unfortunately, the miscommunication, the system glitch and the confusion at the store was my biggest frustration. Although, my experience was far from perfect, the fact that my computer is fixed and that the owner responded to my ad, I am satisfied with my experience. I hope they do work out the kinks because I would seriously give them another chance since the laptop guy does charges 25% less than the Geek Squad for a virus removal.

.

After posting an unsatisfactory review regarding my experience with the laptop guy about my misplaced laptop, the owner actually responded to my ad. Although I was very frustrated, I was ultimately shocked that the owner took this review seriously and called me back.
I realize that even a computer solution store may have some system challenges and the laptop guy does take customer service seriously. First off, in my original review I was incorrect in mentioning that I spoke with the owner. Instead, I spoke with a Tech Manager. Secondly, the actual work and the problem of my computer was resolved and on time. Unfortunately, the miscommunication, the system glitch and the confusion at the store was my biggest frustration. Although, my experience was far from perfect, the fact that my computer is fixed and that the owner responded to my ad, I am satisfied with my experience. I hope they do work out the kinks because I would seriously give them another chance since the laptop guy does charges 25% less than the Geek Squad for a virus removal.

3
★★★☆☆

After posting an unsatisfactory review regarding my experience with the laptop guy about my misplaced laptop, the owner actually responded to my ad. Although I was very frustrated, I was ultimately shocked that the owner took this review seriously and called me back.
I realize that even a computer solution store may have some system challenges and the laptop guy does take customer service seriously. First off, in my original review I was incorrect in mentioning that I spoke with the owner. Instead, I spoke with a Tech Manager. Secondly, the actual work and the problem of my computer was resolved and on time. Unfortunately, the miscommunication, the system glitch and the confusion at the store was my biggest frustration. Although, my experience was far from perfect, the fact that my computer is fixed and that the owner responded to my ad, I am satisfied with my experience. I hope they do work out the kinks because I would seriously give them another chance since the laptop guy does charges 25% less than the Geek Squad for a virus removal.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

In recent times, it seems that many businesses have forgotten what it takes to provide good customer service. In the case of The Laptop Guy, they are striving to buck this trend. I had a problematic laptop which I decided to take in to the Laptop Guy for servicing. The diagnosis came back quickly and was explained to me clearly in layman's terms. The repair work was completed on time and as quoted. I've been more than pleased with the results, as my laptop is working as good as new. If you're ready to throw your laptop out of the window, stop! Take it to the Laptop Guy and they'll solve your problems!

2
★★★★★

In recent times, it seems that many businesses have forgotten what it takes to provide good customer service. In the case of The Laptop Guy, they are striving to buck this trend. I had a problematic laptop which I decided to take in to the Laptop Guy for servicing. The diagnosis came back quickly and was explained to me clearly in layman's terms. The repair work was completed on time and as quoted. I've been more than pleased with the results, as my laptop is working as good as new. If you're ready to throw your laptop out of the window, stop! Take it to the Laptop Guy and they'll solve your problems!

.

I had a laptop problem and my local computer repair shop referred me to The Laptop Guy. I used the online website to place a service order and I took the laptop to the Polaris location. I immediately felt confident that it was in good hands because after explaining the issue to Halley (the service technician), he seemed to follow what I was talking about & mentioned a recall related to the particular problem. I received a phone call letting me know that it was back from diagnostics and what my options were. My computer was fixed and it's been working great ever since. Kudos to this business for their user-friendly website, knowledgeable technicians, and their after-service email asking about my experience.

2
★★★★★

I had a laptop problem and my local computer repair shop referred me to The Laptop Guy. I used the online website to place a service order and I took the laptop to the Polaris location. I immediately felt confident that it was in good hands because after explaining the issue to Halley (the service technician), he seemed to follow what I was talking about & mentioned a recall related to the particular problem. I received a phone call letting me know that it was back from diagnostics and what my options were. My computer was fixed and it's been working great ever since. Kudos to this business for their user-friendly website, knowledgeable technicians, and their after-service email asking about my experience.

.

I had a laptop problem and my local computer repair shop referred me to The Laptop Guy. I used the online website to place a service order and I took the laptop to the Polaris location. I immediately felt confident that it was in good hands because after explaining the issue to Halley (the service technician), he seemed to follow what I was talking about & mentioned a recall related to the particular problem. I received a phone call letting me know that it was back from diagnostics and what my options were. My computer was fixed and it's been working great ever since. Kudos to this business for their user-friendly website, knowledgeable technicians, and their after-service email asking about my experience.

5
★★★★★

I had a laptop problem and my local computer repair shop referred me to The Laptop Guy. I used the online website to place a service order and I took the laptop to the Polaris location. I immediately felt confident that it was in good hands because after explaining the issue to Halley (the service technician), he seemed to follow what I was talking about & mentioned a recall related to the particular problem. I received a phone call letting me know that it was back from diagnostics and what my options were. My computer was fixed and it's been working great ever since. Kudos to this business for their user-friendly website, knowledgeable technicians, and their after-service email asking about my experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recently had need to get my laptop fixed, as it was dropping the entries using the upper shift key. I had to get it fixed as I use the laptop for my consulting job and needed it fixed with minimum downtime. I dropped the laptop off at The Laptop Guy (TLG). I have seen TLG ads on TV, so I thought I would give them a spin. The best parts of the experience were the feedback and communications from TLG about my laptop, along with what it would take to get the laptop fixed. The whole experience was frutiful, as the laptop has been fixed. You can bet I'll consider TLG once again if I ever need any laptops fixed. Great experience

2
★★★★★

I recently had need to get my laptop fixed, as it was dropping the entries using the upper shift key. I had to get it fixed as I use the laptop for my consulting job and needed it fixed with minimum downtime. I dropped the laptop off at The Laptop Guy (TLG). I have seen TLG ads on TV, so I thought I would give them a spin. The best parts of the experience were the feedback and communications from TLG about my laptop, along with what it would take to get the laptop fixed. The whole experience was frutiful, as the laptop has been fixed. You can bet I'll consider TLG once again if I ever need any laptops fixed. Great experience

.

I recently had need to get my laptop fixed, as it was dropping the entries using the upper shift key. I had to get it fixed as I use the laptop for my consulting job and needed it fixed with minimum downtime. I dropped the laptop off at The Laptop Guy (TLG). I have seen TLG ads on TV, so I thought I would give them a spin. The best parts of the experience were the feedback and communications from TLG about my laptop I received from Devin, along with what it would take to get the laptop fixed. The whole experience was fruitful, as the laptop has been fixed. You can bet I'll consider TLG once again if I ever need any laptops fixed. Great experience!

5
★★★★★

I recently had need to get my laptop fixed, as it was dropping the entries using the upper shift key. I had to get it fixed as I use the laptop for my consulting job and needed it fixed with minimum downtime. I dropped the laptop off at The Laptop Guy (TLG). I have seen TLG ads on TV, so I thought I would give them a spin. The best parts of the experience were the feedback and communications from TLG about my laptop I received from Devin, along with what it would take to get the laptop fixed. The whole experience was fruitful, as the laptop has been fixed. You can bet I'll consider TLG once again if I ever need any laptops fixed. Great experience!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Lhe Laptop Guy did a very good job for me. I took in an old laptop I had; check in was very easy and fast. The tech called me a few days later letting me know the problem and his suggestions to make it all better. They called me when it was ready for pick up and a very nice young Man helped with my questions and made sure I left with everything I needed. I was greeted both times by two very sweet dogs!! I will go back when I need a new laptop, mine is working great and they said I should be good to go for a few years....at that point I will trade this in and get another from The Laptop Guy!!!

5
★★★★★

Lhe Laptop Guy did a very good job for me. I took in an old laptop I had; check in was very easy and fast. The tech called me a few days later letting me know the problem and his suggestions to make it all better. They called me when it was ready for pick up and a very nice young Man helped with my questions and made sure I left with everything I needed. I was greeted both times by two very sweet dogs!! I will go back when I need a new laptop, mine is working great and they said I should be good to go for a few years....at that point I will trade this in and get another from The Laptop Guy!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

When it comes to computers The Laptop Guy(s)/Girls really know what they are doing. I dropped my computer off on a monday afternoon. I was given a call about 5 business days later as guarenteed, with my diagnostic reading. After being told what was wrong, they quickly got the parts needed to fix my laptop and keep me informed with any details regarding my laptop. I'd recommended my family and friends to the Laptop guy anyday if they wanted fast, friendly, and good quality service. Thanks again Laptop guy

2
★★★★★

When it comes to computers The Laptop Guy(s)/Girls really know what they are doing. I dropped my computer off on a monday afternoon. I was given a call about 5 business days later as guarenteed, with my diagnostic reading. After being told what was wrong, they quickly got the parts needed to fix my laptop and keep me informed with any details regarding my laptop. I'd recommended my family and friends to the Laptop guy anyday if they wanted fast, friendly, and good quality service. Thanks again Laptop guy

.

When it comes to computers The Laptop Guy(s)/Girls really know what they are doing. I dropped my computer off on a monday afternoon. I was given a call about 5 business days later as guarenteed, with my diagnostic reading. After being told what was wrong, they quickly got the parts needed to fix my laptop and keep me informed with any details regarding my laptop. I'd recommended my family and friends to the Laptop guy anyday if they wanted fast, friendly, and good quality service. Thanks again Laptop guy

5
★★★★★

When it comes to computers The Laptop Guy(s)/Girls really know what they are doing. I dropped my computer off on a monday afternoon. I was given a call about 5 business days later as guarenteed, with my diagnostic reading. After being told what was wrong, they quickly got the parts needed to fix my laptop and keep me informed with any details regarding my laptop. I'd recommended my family and friends to the Laptop guy anyday if they wanted fast, friendly, and good quality service. Thanks again Laptop guy

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I couldn't be happier with the experience I had at The Laptop Guy. The staff was friendly and knowledgeable, the diagnostics and repairs were completed in a timely manner, and my service advisor, Devin, was very easy to work with. I'm not the most computer-savvy person, but he did a great job of explaining things so that I understood what was going on with my laptop, and I always felt well-informed about the progress of repairs.

I would absolutely recommend the Laptop Guy - the customer service is top-notch!

2
★★★★★

I couldn't be happier with the experience I had at The Laptop Guy. The staff was friendly and knowledgeable, the diagnostics and repairs were completed in a timely manner, and my service advisor, Devin, was very easy to work with. I'm not the most computer-savvy person, but he did a great job of explaining things so that I understood what was going on with my laptop, and I always felt well-informed about the progress of repairs.

I would absolutely recommend the Laptop Guy - the customer service is top-notch!

.

I'm actually a repeat customer of The Laptop Guy - I had such a positive experience the first time I took my laptop in for repair (the hard drive had crashed) that it was the only place I thought to go when my operating system went all buggy.

The staff was friendly and knowledgeable, the diagnostics and repairs were completed in a timely manner, and my service advisor was very easy to work with. He made sure I was well-informed about the progress of the repairs, what was being done to fix my computer problems - even what I might need to do myself after the repairs were completed. I really appreciated the way things were explained, too, because I'm not the most computer-savvy person but I always felt like I understood what was going on.

I would absolutely recommend the Laptop Guy - the customer service is top-notch!

5
★★★★★

I'm actually a repeat customer of The Laptop Guy - I had such a positive experience the first time I took my laptop in for repair (the hard drive had crashed) that it was the only place I thought to go when my operating system went all buggy.

The staff was friendly and knowledgeable, the diagnostics and repairs were completed in a timely manner, and my service advisor was very easy to work with. He made sure I was well-informed about the progress of the repairs, what was being done to fix my computer problems - even what I might need to do myself after the repairs were completed. I really appreciated the way things were explained, too, because I'm not the most computer-savvy person but I always felt like I understood what was going on.

I would absolutely recommend the Laptop Guy - the customer service is top-notch!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am very very happy with the service that The Laptop Guy gave me and my computer. I was very happy with how friendly everybody was that I came in contact with. The company is very informal and "real" and relaxed, which is what I want in a company that is going to help me. My computer is running like brand new! I highly recommend using The Laptop Guy to my friends and family

2
★★★★★

I am very very happy with the service that The Laptop Guy gave me and my computer. I was very happy with how friendly everybody was that I came in contact with. The company is very informal and "real" and relaxed, which is what I want in a company that is going to help me. My computer is running like brand new! I highly recommend using The Laptop Guy to my friends and family

Pros: Friendly people, great service, great explanation of service

Cons: 2 weeks without computer

.

I am very happy with all that The Laptop Guy did for me. It took about 2 weeks for everything to be handled perfectly. I was very happy with how friendly everybody was that I came in contact with. The company is very informal and "real" and relaxed, which is what I want in a company that is going to help me.

5
★★★★★

I am very happy with all that The Laptop Guy did for me. It took about 2 weeks for everything to be handled perfectly. I was very happy with how friendly everybody was that I came in contact with. The company is very informal and "real" and relaxed, which is what I want in a company that is going to help me.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have recently sent 3 laptops on 3 different occassions to The Laptop Guy for diagnostics and repair. Devin did a great job keeping me informed and doing all that he could to fix my computers. The customer service is great and my computers were repaired within a week. While I hate having laptop issues, I am confindent in The Laptop Guy to resolve those issues and it is an overall good experience.

2
★★★★★

I have recently sent 3 laptops on 3 different occassions to The Laptop Guy for diagnostics and repair. Devin did a great job keeping me informed and doing all that he could to fix my computers. The customer service is great and my computers were repaired within a week. While I hate having laptop issues, I am confindent in The Laptop Guy to resolve those issues and it is an overall good experience.

Pros: good customer service, fair prices, good repair

.

I have recently sent 3 laptops on 3 different occassions to The Laptop Guy for diagnostics and repair. Devin did a great job keeping me informed and doing all that he could to fix my computers. The customer service is great and my computers were repaired within a week. While I hate having laptop issues, I am confindent in The Laptop Guy to resolve those issues and it is an overall good experience.

5
★★★★★

I have recently sent 3 laptops on 3 different occassions to The Laptop Guy for diagnostics and repair. Devin did a great job keeping me informed and doing all that he could to fix my computers. The customer service is great and my computers were repaired within a week. While I hate having laptop issues, I am confindent in The Laptop Guy to resolve those issues and it is an overall good experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The Laptop Guy offers prompt and professional service at a reasonable price. I highly recommend them!

5
★★★★★

The Laptop Guy offers prompt and professional service at a reasonable price. I highly recommend them!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My daughter's Gateway laptop had a keyboard issue which required replacement. In the process of replacement, the clip which locks the the keyboard cable to the connector was broken. I searched all over for this part or for someone who could install this part without success. Having seen commercials for the Laptop Guy I took it to them at Polaris. In short, they said they could fix it, they kept me informed about what they were doing, and they returned it to me working normally when no one else could. They even did a followup contact. We're very pleased and highly recommend them. I would use them again.

2
★★★★★

My daughter's Gateway laptop had a keyboard issue which required replacement. In the process of replacement, the clip which locks the the keyboard cable to the connector was broken. I searched all over for this part or for someone who could install this part without success. Having seen commercials for the Laptop Guy I took it to them at Polaris. In short, they said they could fix it, they kept me informed about what they were doing, and they returned it to me working normally when no one else could. They even did a followup contact. We're very pleased and highly recommend them. I would use them again.

Pros: Excellent Communication, Quick Turnaround

.

My daughter's Gateway laptop had a keyboard issue which required replacement. In the process of replacement, the clip which locks the the keyboard cable to the connector was broken. I searched all over for this part or for someone who could install this part without success. Having seen commercials for the Laptop Guy I took it to them. In short, they said they could fix it, they kept me informed about what they were doing, and they returned it to me working normally when no one else could. We're very pleased and highly recommend them.

5
★★★★★

My daughter's Gateway laptop had a keyboard issue which required replacement. In the process of replacement, the clip which locks the the keyboard cable to the connector was broken. I searched all over for this part or for someone who could install this part without success. Having seen commercials for the Laptop Guy I took it to them. In short, they said they could fix it, they kept me informed about what they were doing, and they returned it to me working normally when no one else could. We're very pleased and highly recommend them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Took my LAp top in and they made me feel very comfy in the fact i had no knowledge of Pc's they were very informative and I appreciate it.

5
★★★★★

Took my LAp top in and they made me feel very comfy in the fact i had no knowledge of Pc's they were very informative and I appreciate it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This was one of the best companies I've ever delt with.
They kept me informed
They gave me options for resolving the issue
They were so nice & helpful
They even followed up afterwards
I'd recommend to anyone
GREAT SERVICE AT A GREAT PRICE
just what we all want

2
★★★★★

This was one of the best companies I've ever delt with.
They kept me informed
They gave me options for resolving the issue
They were so nice & helpful
They even followed up afterwards
I'd recommend to anyone
GREAT SERVICE AT A GREAT PRICE
just what we all want

Pros: Great Communication

.

Every aspect of my dealings with The Laptop Guy was positive and beyond anything I could have expected. Devin kept me informed, and was both sensitive and considerate, when I explained that it would be two additional weeks before I was able to pay for and pick up my laptop after repairs that came from my own doing (or undoing).
Thank you for your thorough and professional and timely repair of my little problem 'child.
You guys ROCK!

2
★★★★★

Every aspect of my dealings with The Laptop Guy was positive and beyond anything I could have expected. Devin kept me informed, and was both sensitive and considerate, when I explained that it would be two additional weeks before I was able to pay for and pick up my laptop after repairs that came from my own doing (or undoing).
Thank you for your thorough and professional and timely repair of my little problem 'child.
You guys ROCK!

Pros: professional and knowledgeable

Cons: more than I wanted to spend :)

.

Every aspect of my dealings with The Laptop Guy was positive and beyond anything I could have expected. Devin kept me informed, and was both sensitive and considerate, when I explained that it would be two additional weeks before I was able to pay for and pick up my laptop after repairs that came from my own doing (or undoing).
Thank you for your thorough and professional and timely repair of my little problem 'child.
You guys ROCK!

5
★★★★★

Every aspect of my dealings with The Laptop Guy was positive and beyond anything I could have expected. Devin kept me informed, and was both sensitive and considerate, when I explained that it would be two additional weeks before I was able to pay for and pick up my laptop after repairs that came from my own doing (or undoing).
Thank you for your thorough and professional and timely repair of my little problem 'child.
You guys ROCK!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This was one of the best companies I've ever delt with.
They kept me up tp date with the progress
They had several options for me to choose from.
The guys were very nice & took the time to answer my questions.
They followed up to ensure I was happy
GREAT SERVICE AT A RESONABLE PRICE -
Who can ask for any more

5
★★★★★

This was one of the best companies I've ever delt with.
They kept me up tp date with the progress
They had several options for me to choose from.
The guys were very nice & took the time to answer my questions.
They followed up to ensure I was happy
GREAT SERVICE AT A RESONABLE PRICE -
Who can ask for any more

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The Laptop Guy provided us with excellent service and we appreciated their courteous and polite attitude, especially in this day and age. They repaired our daughter's laptop and told us other repairs we could do but were not absolutely necessary. They were timely and always called to let us know the status of the repair; we were never left wondering where her laptop was in the repair process. With three other laptops in our family we will certainly be back if necessary.

2
★★★★★

The Laptop Guy provided us with excellent service and we appreciated their courteous and polite attitude, especially in this day and age. They repaired our daughter's laptop and told us other repairs we could do but were not absolutely necessary. They were timely and always called to let us know the status of the repair; we were never left wondering where her laptop was in the repair process. With three other laptops in our family we will certainly be back if necessary.

Pros: Excellent Service

Cons: Did not know about this place sooner!

.

We had our daughter's laptop repaired by The Laptop Guy and they did a fantastic job! They were honest with the necessary repairs and repairs that could wait. She is in college three states away and is not experiencing any problems as it would be difficult for her to get it repaired while at school.
The folks at The Laptop Guy were professional, courteous and did exactly what they said they were going to do. They called us......we never had to call to see how the repair job was going , though, we could have with no problem. They were timely in their repair also.
We will use this company again in the future.

5
★★★★★

We had our daughter's laptop repaired by The Laptop Guy and they did a fantastic job! They were honest with the necessary repairs and repairs that could wait. She is in college three states away and is not experiencing any problems as it would be difficult for her to get it repaired while at school.
The folks at The Laptop Guy were professional, courteous and did exactly what they said they were going to do. They called us......we never had to call to see how the repair job was going , though, we could have with no problem. They were timely in their repair also.
We will use this company again in the future.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My service guy was always kind and conversational. I expected a heady geek that had no personality, but the person I talked to always spoke with respect and understandable guidance. When I'm dealing with professionals in an area with which I have little knowledge, it's always good to be able to communicate and feel confident your possessions are in good hands.

2
★★★★★

My service guy was always kind and conversational. I expected a heady geek that had no personality, but the person I talked to always spoke with respect and understandable guidance. When I'm dealing with professionals in an area with which I have little knowledge, it's always good to be able to communicate and feel confident your possessions are in good hands.

Pros: Service Guy was easy to work with.

Cons: It would help to have a daily communication about the work.

.

My service advisor was always kind and conversational. I expected a heady geek that had no personality, but the person I talked to always spoke with respect and understandable guidance. But the heart of the matter is that fact that I'm writing this review from the computer I asked them to fix. Enough said.

5
★★★★★

My service advisor was always kind and conversational. I expected a heady geek that had no personality, but the person I talked to always spoke with respect and understandable guidance. But the heart of the matter is that fact that I'm writing this review from the computer I asked them to fix. Enough said.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Wonderful experience. My HPDV5 notebook was only 15 months old when the motherboard went bad. HP refused to stand by their product. Luckily my experience with the Laptop guy was MUCH better. They helped me make the decision to repair versus recycle. Even though they sell laptops, there was no pressure. Just good advice. When you call in to check on your status, you always get a live body. ( before 6pm anyway ). I would recommend them to anyone. Plus you get to pet the dogs if you go to the Gahanna garage.

5
★★★★★

Wonderful experience. My HPDV5 notebook was only 15 months old when the motherboard went bad. HP refused to stand by their product. Luckily my experience with the Laptop guy was MUCH better. They helped me make the decision to repair versus recycle. Even though they sell laptops, there was no pressure. Just good advice. When you call in to check on your status, you always get a live body. ( before 6pm anyway ). I would recommend them to anyone. Plus you get to pet the dogs if you go to the Gahanna garage.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have to admit, I am not very computer savvy and sometimes get intimidated when I have to talk to someone about computer issues but Devin (my garage advisor) was very nice and took the time to explain everything to me -- from what was wrong with my laptop to how they would fix it and how long the repairs would take -- which I really appreciated.

2
★★★★☆

I have to admit, I am not very computer savvy and sometimes get intimidated when I have to talk to someone about computer issues but Devin (my garage advisor) was very nice and took the time to explain everything to me -- from what was wrong with my laptop to how they would fix it and how long the repairs would take -- which I really appreciated.

Pros: Very Helpful People

.

Everyone at the Laptop Guy were very friendly, easy to reach (even though they couldn't always answer the phone right away, they always called me back the same day) and helpful in explaining what the problem was -- I am not very computer savvy but they took the time to explain everything to me, which I really appreciated

4
★★★★☆

Everyone at the Laptop Guy were very friendly, easy to reach (even though they couldn't always answer the phone right away, they always called me back the same day) and helpful in explaining what the problem was -- I am not very computer savvy but they took the time to explain everything to me, which I really appreciated

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great place to take your laptop in need of repair. You'll get all your questions answered before any work is done and throughout the process. You are assigned own service technician who is always available to you. So it's all very personalized, no guessing or wondering if the person you speak with really "knows" about your computer . At the Laptop Guy the DO know computers!

2
★★★★★

Great place to take your laptop in need of repair. You'll get all your questions answered before any work is done and throughout the process. You are assigned own service technician who is always available to you. So it's all very personalized, no guessing or wondering if the person you speak with really "knows" about your computer . At the Laptop Guy the DO know computers!

Pros: experienced technicians with fast service

Cons: none

.

I highly recommend The Laptop Guy for your laptop repairs. I have been to the Gahanna location twice and have been very satisfied each time. Not only are the technicians very knowledgeable, but they also keep you informed about your repair every step of the way. Service was prompt, technicans accessible, and if I had to leave a message, my calls were returned.

5
★★★★★

I highly recommend The Laptop Guy for your laptop repairs. I have been to the Gahanna location twice and have been very satisfied each time. Not only are the technicians very knowledgeable, but they also keep you informed about your repair every step of the way. Service was prompt, technicans accessible, and if I had to leave a message, my calls were returned.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

While the cost of repairs is coming close to the cost of a new laptop, I did find the Laptop Guys extremly customer service focused and really quick and easy to deal with. They fixed my laptop overnight and had it back to me the next day. It was just like buying a brand new one, thats how well they did fixing mine

2
★★★★☆

While the cost of repairs is coming close to the cost of a new laptop, I did find the Laptop Guys extremly customer service focused and really quick and easy to deal with. They fixed my laptop overnight and had it back to me the next day. It was just like buying a brand new one, thats how well they did fixing mine

Pros: Quick service and great customer service

Cons: price

.

While the cost of repairs is coming close to the cost of a new laptop, I did find the Laptop Guys extremly customer service focused and really quick and easy to deal with. They fixed my laptop overnight and had it back to me the next day. It was just like buying a brand new one, thats how well they did fixing mine

4
★★★★☆

While the cost of repairs is coming close to the cost of a new laptop, I did find the Laptop Guys extremly customer service focused and really quick and easy to deal with. They fixed my laptop overnight and had it back to me the next day. It was just like buying a brand new one, thats how well they did fixing mine

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was fortunate enough to work with the Polaris location to The Laptop Guy and they were awesome! They called me and told me everything they did as they were doing it, and there wasn't a surprise bill at the end. They even reloaded my back up files onto my computer for me so I didn't have to do it later. I would recommend these guys to anyone with laptop issues! Way better than Staples or Bestbuy. The guys I dealt with were super friendly. I was confident that my laptop was in good hands the whole time.

2
★★★★★

I was fortunate enough to work with the Polaris location to The Laptop Guy and they were awesome! They called me and told me everything they did as they were doing it, and there wasn't a surprise bill at the end. They even reloaded my back up files onto my computer for me so I didn't have to do it later. I would recommend these guys to anyone with laptop issues! Way better than Staples or Bestbuy. The guys I dealt with were super friendly. I was confident that my laptop was in good hands the whole time.

Pros: Super friendly and knowledgeable.

.

I was fortunate enough to work with the Polaris location to The Laptop Guy and they were awesome! They called me and told me everything they did as they were doing it, and there wasn't a surprise bill at the end. They even reloaded my back up files onto my computer for me so I didn't have to do it later. I would recommend these guys to anyone with laptop issues! Way better than Staples or Bestbuy. They guys I delt with were super friendly.

5
★★★★★

I was fortunate enough to work with the Polaris location to The Laptop Guy and they were awesome! They called me and told me everything they did as they were doing it, and there wasn't a surprise bill at the end. They even reloaded my back up files onto my computer for me so I didn't have to do it later. I would recommend these guys to anyone with laptop issues! Way better than Staples or Bestbuy. They guys I delt with were super friendly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This was my second positive experience with The Laptop Guy in Gahanna. My computer crashed right before Christmas. I had been working on a slide show of my father's old 35mm slides for his Christmas present. The technician (Mike) was sympathetic to my situation, expedited my service and treated me like a friend not a customer. I would recommend The Laptop Guy to anyone with a computer problem.

5
★★★★★

This was my second positive experience with The Laptop Guy in Gahanna. My computer crashed right before Christmas. I had been working on a slide show of my father's old 35mm slides for his Christmas present. The technician (Mike) was sympathetic to my situation, expedited my service and treated me like a friend not a customer. I would recommend The Laptop Guy to anyone with a computer problem.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Communication was excellent and fair pricing. Worked to diagnose problem even after not finding in the first go around. Overall, a great job - would definitely recommend over Best Buy

5
★★★★★

Communication was excellent and fair pricing. Worked to diagnose problem even after not finding in the first go around. Overall, a great job - would definitely recommend over Best Buy

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The Laptop Guy is my GUY forever
kate d. 5 The Laptop Guy
Well, all I have to say is that I am SOOO happy that I went to The Laptop Guy. They were quick, professionial and honest. Not at any time did I feel pressured or like I was being ripped off! That is hard to come by these days. The BEST part is that my computer is working BETTER than it EVER has...this brings joy into my life. The Laptop Guy...givers of JOY! Thanks, again!!!

Posted 12/21/09 | Report Abuse

2
★★★★★

The Laptop Guy is my GUY forever
kate d. 5 The Laptop Guy
Well, all I have to say is that I am SOOO happy that I went to The Laptop Guy. They were quick, professionial and honest. Not at any time did I feel pressured or like I was being ripped off! That is hard to come by these days. The BEST part is that my computer is working BETTER than it EVER has...this brings joy into my life. The Laptop Guy...givers of JOY! Thanks, again!!!

Posted 12/21/09 | Report Abuse

Pros: Great experience!

.

Well, all I have to say is that I am SOOO happy that I went to The Laptop Guy. They were quick, professionial and honest. Not at any time did I feel pressured or like I was being ripped off! That is hard to come by these days. The BEST part is that my computer is working BETTER than it EVER has...this brings joy into my life. The Laptop Guy...givers of JOY! Thanks, again!!!

5
★★★★★

Well, all I have to say is that I am SOOO happy that I went to The Laptop Guy. They were quick, professionial and honest. Not at any time did I feel pressured or like I was being ripped off! That is hard to come by these days. The BEST part is that my computer is working BETTER than it EVER has...this brings joy into my life. The Laptop Guy...givers of JOY! Thanks, again!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used The Laptop Guy, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review