The Beauty Spot

★★★☆☆
  • 730 Vassar St

    Orlando, FL 32804

    Cross street: Princeton Street

    Map & Directions
  • 407-481-1188

Personal Services

Personal Services
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I used to love going to The Beauty Spot until now! I was good loyal friendly customer and even gave excellent reviews! The owner' s husband said I could not do business with then anymore because he did not like me! Not nice how to treat

3
★★★★★

I used to love going to The Beauty Spot until now! I was good loyal friendly customer and even gave excellent reviews! The owner' s husband said I could not do business with then anymore because he did not like me! Not nice how to treat

.

I had read online reviews that said the Beauty Spot doesn??t treat Groupon customers very well and I experienced it for my self today. They kept me waiting for over an hour for my treatment with no communication. When I went to the front desk to say that I was out of time and ask for my money back, I received no apology (and actually a good deal of attitude) and was told I could only have a credit. I will be eating that credit because there is no way I would consider going back there.

The Beauty Spot provided by far, the worst spa experience I have ever had.

1
★☆☆☆☆

I had read online reviews that said the Beauty Spot doesn??t treat Groupon customers very well and I experienced it for my self today. They kept me waiting for over an hour for my treatment with no communication. When I went to the front desk to say that I was out of time and ask for my money back, I received no apology (and actually a good deal of attitude) and was told I could only have a credit. I will be eating that credit because there is no way I would consider going back there.

The Beauty Spot provided by far, the worst spa experience I have ever had.

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I only gave this a rating of 1 because I had to...OMG! Where do I start?? My husband bought me the Groupon deal here for Christmas last year and I had a good experience with Monique. He then bought me the monthly membership for Valentine's Day. This is where it goes downhill...

My first appt in Feb for a facial was with a girl right out of school who does not know how to do extractions so I was not happy but I asked for a different esthetician the next time.

I arrive in March for my appt with Monique and she is not there and no one called me to tell me! What's worse is they lied and said they called?? At this point I asked for my membership to be canceled and the owner refused saying she would make it better.

This is where it gets so ugly and unprofessional...First of all, half the time they do not answer the phone and don't leave a message as no one will call you back. I tried booking with Jenni-the owner- but the staff says she only books her appts by text?? Is this a business? So no one would call me from the shop to book my appt and Jenni wouldn't return my texts. So, they are debiting my bank account each month for $50 but I can't book this appt to save my life. Still as I beg, no canceling my membership...

When I finally do get my appt after much hassle it was mediocre to say the least by the owner... I did my own extractions when I got home as she was not thorough.

Now we are in May and I call in to make my appt with Jenni and no one calls me back for a week so I text her (totally unprofessional business practice) and ask her when I can come in and she asks which day I want, I tell her and no reply? I text the next day, no reply and it goes on and on.

Now we are in June and I do not have my May appt yet that they already charged me for BTW and charged me for June too on June 1st. Finally, I am asking for my membership to be canceled AGAIN as my blood is boiling and it's refused. I had to start threatening a scene in the spa in order to get my May and June payment back. I called my bank to file a claim for "services not rendered".

The worst part is the owner was rude to me as if I did something wrong. She always had some lie of an excuse it seemed as to her extremely UNPROFESSIONAL BUSINESS like her computer system has been down, she had a flood. I'm not kidding either... She sounded like Casey Anthony as to why she could not just schedule my appt. How hard can it be? BTW I have worked in the spa industry and I know what great service looks like, you should feel good there from booking your appt to walking out the door, not here, you will get there and your provider isn't there and they won't be very apologetic about it.

In my opinion, this company does not care about their clients and have no clue about retaining them. Maybe the owner should not do Groupon promotions if she cannot retain new clients once she gets them. I would not recommend the membership either because they take your money and then treat you like you are not important to them by not answering the phone, not calling you back, putting brand new esty's to work with no experience and making you text to get an appt which they won't reply to either. Find another spa as you will probably feel the same way I did at this place, unhappy!

1
★☆☆☆☆

I only gave this a rating of 1 because I had to...OMG! Where do I start?? My husband bought me the Groupon deal here for Christmas last year and I had a good experience with Monique. He then bought me the monthly membership for Valentine's Day. This is where it goes downhill...

My first appt in Feb for a facial was with a girl right out of school who does not know how to do extractions so I was not happy but I asked for a different esthetician the next time.

I arrive in March for my appt with Monique and she is not there and no one called me to tell me! What's worse is they lied and said they called?? At this point I asked for my membership to be canceled and the owner refused saying she would make it better.

This is where it gets so ugly and unprofessional...First of all, half the time they do not answer the phone and don't leave a message as no one will call you back. I tried booking with Jenni-the owner- but the staff says she only books her appts by text?? Is this a business? So no one would call me from the shop to book my appt and Jenni wouldn't return my texts. So, they are debiting my bank account each month for $50 but I can't book this appt to save my life. Still as I beg, no canceling my membership...

When I finally do get my appt after much hassle it was mediocre to say the least by the owner... I did my own extractions when I got home as she was not thorough.

Now we are in May and I call in to make my appt with Jenni and no one calls me back for a week so I text her (totally unprofessional business practice) and ask her when I can come in and she asks which day I want, I tell her and no reply? I text the next day, no reply and it goes on and on.

Now we are in June and I do not have my May appt yet that they already charged me for BTW and charged me for June too on June 1st. Finally, I am asking for my membership to be canceled AGAIN as my blood is boiling and it's refused. I had to start threatening a scene in the spa in order to get my May and June payment back. I called my bank to file a claim for "services not rendered".

The worst part is the owner was rude to me as if I did something wrong. She always had some lie of an excuse it seemed as to her extremely UNPROFESSIONAL BUSINESS like her computer system has been down, she had a flood. I'm not kidding either... She sounded like Casey Anthony as to why she could not just schedule my appt. How hard can it be? BTW I have worked in the spa industry and I know what great service looks like, you should feel good there from booking your appt to walking out the door, not here, you will get there and your provider isn't there and they won't be very apologetic about it.

In my opinion, this company does not care about their clients and have no clue about retaining them. Maybe the owner should not do Groupon promotions if she cannot retain new clients once she gets them. I would not recommend the membership either because they take your money and then treat you like you are not important to them by not answering the phone, not calling you back, putting brand new esty's to work with no experience and making you text to get an appt which they won't reply to either. Find another spa as you will probably feel the same way I did at this place, unhappy!

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I love this place! Very cute & chick. PINK, my favorite color. The massages are great & especially the facials. Your face will already be looking fantastic the next day!! I've never had a better facial anywhere else. You should definitely check this place out. It beats any other place in town. I live far as well & still will drive the distance just for those amaizng facials & massages!!

5
★★★★★

I love this place! Very cute & chick. PINK, my favorite color. The massages are great & especially the facials. Your face will already be looking fantastic the next day!! I've never had a better facial anywhere else. You should definitely check this place out. It beats any other place in town. I live far as well & still will drive the distance just for those amaizng facials & massages!!

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I liked the overall concept and feel of the Beauty Spot. I felt they offered a ton of services for the choosing and did a nice job with their layout. I found the pedicure, manicure and airbrushing I had done with a fine attention to detail.

4
★★★★☆

I liked the overall concept and feel of the Beauty Spot. I felt they offered a ton of services for the choosing and did a nice job with their layout. I found the pedicure, manicure and airbrushing I had done with a fine attention to detail.

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Editorial from

Girlie spa and boutique combo pampers fashionistas, Rollins College students and the well-to-do in Winter Park. The all-in-one experience is all about beauty and serves its customers seven days a week. Sit back and have a facial, manicure…

 

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