Punderson Oil

★★★☆☆

About Punderson Oil

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  • Heating & Air Conditioning

Home Construction & Remodeling

Home Construction & Remodeling
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Hillside Oil Company Incorporated

292 Lockhouse Rd Westfield, MA

2.9 10
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Have used Punderson in the past for oil and service. Our primary means to heat our house is a pellet stove so we do not need to buy oil often. Just called Punderson to get our furnace serviced since we attempted to turn it on and it just blows cold air and we were told "Sorry we only service clients that buy oil from us. You haven't bought oil since 2009" Goodbye Punderson.....guess you don't need the money since your prices are as big as your head!

1
★☆☆☆☆

Have used Punderson in the past for oil and service. Our primary means to heat our house is a pellet stove so we do not need to buy oil often. Just called Punderson to get our furnace serviced since we attempted to turn it on and it just blows cold air and we were told "Sorry we only service clients that buy oil from us. You haven't bought oil since 2009" Goodbye Punderson.....guess you don't need the money since your prices are as big as your head!

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Having been appointed conservator of the estate of a couple of elderly customers, I just called this outfit with a simple ? -- what's the amount due? Couldn't get a straight answer!?! Tried 3x to give them my name and address, to no avail. Dottie wants to make another speech. Another provider has a lower rate anyway, so thx. for nothing Punderson. We're done.

1
★☆☆☆☆

Having been appointed conservator of the estate of a couple of elderly customers, I just called this outfit with a simple ? -- what's the amount due? Couldn't get a straight answer!?! Tried 3x to give them my name and address, to no avail. Dottie wants to make another speech. Another provider has a lower rate anyway, so thx. for nothing Punderson. We're done.

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I've had Punderson Oil for about 8 months now and also have the service plan through them. At the end of my contract period, I will be dropping them like an old sock. I called them up last week for a fillup. When they left the delivery slip in the mailbox, I thought I read $2.99 a gallon but wasn't sure. When the bill came in 2 days later, I saw that it was definitely $2.99. My brother bought oil from another company that same day and paid $2.69. While driving to work I saw prices from 2 other oil companies, $2.69 and $2.67. I called Punderson and asked why there price was so high. They said it was because I have a service contract with them and under the contract I am required to buy the oil from them. The service contract cost me $179.00 for the year and now they are charging me $0.30 more a gallon? They say they do this because their service is second to none and they make no money (and sometimes lose money) on their service contracts. I'll be changing over to another oil company in the future. I hear Vickers has a good maintenance plan and doesn't scam another $45-55 a fillup. Their service may be great...but how can people stand that they are being taken advantage of. I would recommend looking at other oil companies and talking with friends and neighbors before you sign their crooked contract.

2
★★☆☆☆

I've had Punderson Oil for about 8 months now and also have the service plan through them. At the end of my contract period, I will be dropping them like an old sock. I called them up last week for a fillup. When they left the delivery slip in the mailbox, I thought I read $2.99 a gallon but wasn't sure. When the bill came in 2 days later, I saw that it was definitely $2.99. My brother bought oil from another company that same day and paid $2.69. While driving to work I saw prices from 2 other oil companies, $2.69 and $2.67. I called Punderson and asked why there price was so high. They said it was because I have a service contract with them and under the contract I am required to buy the oil from them. The service contract cost me $179.00 for the year and now they are charging me $0.30 more a gallon? They say they do this because their service is second to none and they make no money (and sometimes lose money) on their service contracts. I'll be changing over to another oil company in the future. I hear Vickers has a good maintenance plan and doesn't scam another $45-55 a fillup. Their service may be great...but how can people stand that they are being taken advantage of. I would recommend looking at other oil companies and talking with friends and neighbors before you sign their crooked contract.

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The oil was overpriced compared with other places which isnt big in itself but the contract you sign is very unfairly worded. I wouldnt trust them and i certainly wouldnt use them over oil suppliers.

The furnance maintenance plan started out good but quickly turned into a cost problem for them so they stripped the service and overcharged for every single service. You had to call to make sure they even did the work. If they were the only place i would use em but when theirs better competition out there then theirs no reason to go with Punderson.

1
★☆☆☆☆

The oil was overpriced compared with other places which isnt big in itself but the contract you sign is very unfairly worded. I wouldnt trust them and i certainly wouldnt use them over oil suppliers.

The furnance maintenance plan started out good but quickly turned into a cost problem for them so they stripped the service and overcharged for every single service. You had to call to make sure they even did the work. If they were the only place i would use em but when theirs better competition out there then theirs no reason to go with Punderson.

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Looking for oil this morning I called a few of the lower cost oil companies, and I kid you not, the responses from the receptionist almost made me cry. Ranging from rude, mean, awful and I am not an overly sensitive person! I was with Punderson for a few years, had bought a boiler from them and had purchased their service contract and oil for the years that followed. I called today to check their prices again after being verbally assaulted by yet another discount oil service. First Punderson they advised me that if the oil was not purchased through them the service contract was void, this I did not realize, it is written on the contract. Whoops. I did not read the fine print! She kindly explained that they don't make any money off the contracts, (they are about 125.00 and cover repairs, parts and middle of the night service) they want to secure their customers with the oil purchases and contract offer. I had not bought oil since last April. I explained my reasoning (cost) to the lady on the phone, and she gave me the active customer discount, (these prices are lower than if you just call up for a quote) bringing the prices down 20 cents a gallon- not as low as some places but within a few cents (to fill up a 275 gallon tank it is 30.00 more) and put my contract back in effect. Outstanding service, I will not leave them again!!! Highly recommended!

5
★★★★★

Looking for oil this morning I called a few of the lower cost oil companies, and I kid you not, the responses from the receptionist almost made me cry. Ranging from rude, mean, awful and I am not an overly sensitive person! I was with Punderson for a few years, had bought a boiler from them and had purchased their service contract and oil for the years that followed. I called today to check their prices again after being verbally assaulted by yet another discount oil service. First Punderson they advised me that if the oil was not purchased through them the service contract was void, this I did not realize, it is written on the contract. Whoops. I did not read the fine print! She kindly explained that they don't make any money off the contracts, (they are about 125.00 and cover repairs, parts and middle of the night service) they want to secure their customers with the oil purchases and contract offer. I had not bought oil since last April. I explained my reasoning (cost) to the lady on the phone, and she gave me the active customer discount, (these prices are lower than if you just call up for a quote) bringing the prices down 20 cents a gallon- not as low as some places but within a few cents (to fill up a 275 gallon tank it is 30.00 more) and put my contract back in effect. Outstanding service, I will not leave them again!!! Highly recommended!

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We have used Punderson for about 13 years. We no longer get our oil with them because they are higher than other places. We do still however have a service contract with them. They do a good job and when something goes wrong they will come out. They workers are very friendly and always professional.

4
★★★★☆

We have used Punderson for about 13 years. We no longer get our oil with them because they are higher than other places. We do still however have a service contract with them. They do a good job and when something goes wrong they will come out. They workers are very friendly and always professional.

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We have used Punderson Oil for many years and have always been satisfied. We have an annual service contract and have had to call for emergency service a few times. Each time they responded quickly and had us up and running in no time.

4
★★★★☆

We have used Punderson Oil for many years and have always been satisfied. We have an annual service contract and have had to call for emergency service a few times. Each time they responded quickly and had us up and running in no time.

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Punderson Oil is an outstanding business. We recently lost our heat late at night while I was at work. My husband called Punderson and they tried to trouble shoot over the phone with him. They ended up coming out and were so friendly and efficient. I would highly recommend them.

4
★★★★☆

Punderson Oil is an outstanding business. We recently lost our heat late at night while I was at work. My husband called Punderson and they tried to trouble shoot over the phone with him. They ended up coming out and were so friendly and efficient. I would highly recommend them.

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We have used Punderdson Oil in our home for the past 12 years and have had nothing but excellent service from day one. We have used their budget plan with great success. When oil prices are high we have used the prepay plan which locked in a low rate. Twice when we had problems with the heating system and Punderson was right there for us. No waiting in the cold with Punderson! They have been an excellent company to deal with.

5
★★★★★

We have used Punderdson Oil in our home for the past 12 years and have had nothing but excellent service from day one. We have used their budget plan with great success. When oil prices are high we have used the prepay plan which locked in a low rate. Twice when we had problems with the heating system and Punderson was right there for us. No waiting in the cold with Punderson! They have been an excellent company to deal with.

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I used punderson oil for many years with the budget plan that worked out very well. Every year a man would service the furnace as part of this plan. The service man stated that a part needed repair and I said OK. I assumed he fixed it but it was my responsibility to call and request that this be fixed. I felt that was not clearly communicated to me. Eventually the part broke and the entire furnace needed to be replaced at great cost.

2
★★☆☆☆

I used punderson oil for many years with the budget plan that worked out very well. Every year a man would service the furnace as part of this plan. The service man stated that a part needed repair and I said OK. I assumed he fixed it but it was my responsibility to call and request that this be fixed. I felt that was not clearly communicated to me. Eventually the part broke and the entire furnace needed to be replaced at great cost.

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